Profile Bank

What Profile Bank does

Profile Bank is a privately held community bank headquartered at 45 Wakefield Street in Rochester, New Hampshire, founded in 1907 as People's Building and Loan Association and operating today through six New Hampshire branches (Rochester Main Office, Alton, Dover, Sanbornville, Somersworth) plus a dedicated Loan Center in Rochester. The bank serves two principal segments: individual/personal banking (checking, savings, CDs, IRAs, debit cards, mortgages, home equity, consumer loans, and student loans via the Granite Edvance partnership) and business/commercial banking (business checking, savings, retirement accounts, SBA-backed and conventional commercial lending, business credit cards via Elan Financial Services, and Clover-from-Fiserv merchant services). It earns revenue primarily through net interest income on a locally originated loan portfolio (mortgages, home equity, consumer, commercial, SBA) supplemented by deposit account fees, interchange on debit and credit card programs, ATM and wire fees, safe deposit box rentals, and referral residuals from partner-issued products. The technology stack is a vendor-orchestrated architecture consisting of a core banking platform with electronic banking enrollment, a dedicated mortgage loan origination portal, native iOS and Android mobile apps, multi-user business online banking with remote deposit capture (via Panini scanners), ACH origination, and Quicken/QuickBooks export integrations — with no proprietary AI/ML, public API, or developer-facing platform. Distribution is hybrid: branch-led relationship banking for lending and complex products, paired with self-service digital channels (online account opening through eopen.myvirtualbranch.com, mobile check deposit, Guard My Card debit management) for lower-friction transactions.

Name

Profile Bank

Legal name

Profile Bank

Website

https://profilebank.com

Company type

Private

Founded year

1907

Operating status

Operating

Headcount range

51–100 employees

Short description

Profile Bank is a privately held New Hampshire community bank founded in 1907, operating six branches across Rochester, Dover, Alton, Sanbornville, and Somersworth to deliver personal and business deposit, mortgage, consumer, and commercial lending products to local households and small businesses.

Ownership category

akta.pro rank

Product category

Community Banking

NAICS

Commercial Banking (52211)

SIC

National Commercial Banks (6021)

akta.pro primary industry

Mass-Market Consumer Deposit Banking (Checking/Savings) (FSABAAAA)

akta.pro secondary industries

SME Deposits & Business Accounts (Operating, Savings, CDs) (FSABABAC), Small Business Banking (Microbusiness/Sole Proprietor) (FSABAAAI), Account & Balance Services (Operating accounts, statements, eBAM) (FSABAIAD)

Keywords

• Community banking
• Retail deposits
• Mortgage lending
• Small business banking
• Merchant services

Headquarters

HQ city

Rochester

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Net Interest Income: Traditional banking revenue from interest rate spread on loans (mortgages, consumer loans, business loans, home equity) minus interest paid on deposits (checking, savings, CDs, retirement accounts). The bank invests deposits locally in mortgages, home improvement loans, lines of credit, and business loans.
2. Non-Interest Fees and Charges: Fees from account maintenance, overdrafts, ATM usage, wire transfers, stop payments, safe deposit boxes, notary services, and business services such as merchant services and ACH origination. Also includes credit card interchange from debit and credit card programs.
3. Loan Origination and Servicing: Revenue from originating and servicing mortgage loans, home equity products, consumer loans, and commercial loans. Special programs like Access to Housing Program and Rate Relief Program help drive mortgage volume.
4. Joint Marketing - Credit Cards: Partnership revenue sharing with credit card issuers (Elan Financial Services) for co-branded personal and business credit cards. Profile Bank earns referral/ interchange revenue while Elan issues and services the cards.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

Profile Bank is a community bank that accepts deposits and originates loans for individuals and businesses through its New Hampshire branch network. Its sellable offerings include consumer deposit products (checking, savings, CDs), consumer credit (personal loans, residential mortgages), commercial deposit and credit products (business checking, savings, business loans), and merchant services for payment acceptance.

Product overview

Profile Bank is a community bank headquartered in Rochester, New Hampshire, offering a comprehensive suite of personal and business banking products and services. The bank's personal banking includes home mortgages (with Fixed Rate, Adjustable Rate, Construction, and Land Loan options), home equity products, consumer loans, student loans, checking and savings accounts, CDs, and credit cards through Elan Financial Services. Digital banking is delivered through Online Banking and Mobile Banking platforms. Business banking encompasses commercial lending, business checking and savings, retirement accounts (SEP and SIMPLE IRAs), business credit cards, and Merchant Services powered by Clover POS from Fiserv. Additional services include uChoose Rewards (debit rewards program), Safe Deposit Boxes, Notary Public, and an Online Education Center for customer financial literacy.

Differentiator

Problem solved

Functional benefit

Products and services

• Personal Checking Day-to-day transactional deposit account for individuals and households, used for receiving paychecks, paying bills, and managing everyday cash flow.
• Personal Savings Interest-bearing deposit account for individuals to set aside funds and earn interest while retaining liquidity.
• Certificates of Deposit (CDs) Fixed-term, fixed-rate deposit product for consumers seeking higher interest in exchange for locking funds for a set period.
• Personal Loans Unsecured installment credit for individuals for major purchases, debt consolidation, or other personal financing needs.
• Residential Mortgages First-lien home purchase and home-secured lending for consumers purchasing or refinancing residential property.
• Business Checking Operating account for small and medium-sized businesses to receive payments, pay vendors, and manage day-to-day cash flow.
• Business Savings Interest-bearing deposit account for businesses to hold reserves and earn interest on operating balances.
• Business Loans Term loans and credit facilities for small and medium-sized businesses for working capital, expansion, equipment, or general commercial purposes.
• Merchant Services Card-acceptance and payment-processing service for business customers to take debit and credit card payments at the point of sale.

Quantifiable outcome

• 3% down payment mortgage program with maximum loan amount of $400,000 and household income limit of $150,000
• +2 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Clover from FiservcoreTechnology or IntegrationProfile Bank partnered with Clover from Fiserv, a leading global payments and financial technology provider, to offer merchant services. Clover provides payment processing systems and business management solutions tailored for restaurants, retailers, and service businesses. The partnership offers multiple Clover POS devices including Clover Go, Compact, Mini, Kiosk, Flex, Station Solo, and Station Duo, plus virtual terminal and kitchen display systems. Clover Capital financing is also available for merchants.
• Granite Edvance CorporationcoreStrategic or Co-development PartnerGranite Edvance Corporation, a nonprofit higher education student loan product partner based in Concord, New Hampshire, provides student loan products for Profile Bank customers. The partnership offers the Granite Edvance Student Loan Program for undergraduate and graduate students, and the EdvestinU Refinance Loan for existing student loan borrowers. Profile Bank refers customers to Granite Edvance for these products.
• SCORE NHminorGTM or Marketing PartnerSCORE NH provides small business mentoring, tools, and training for businesses seeking financing from Profile Bank. The partnership helps entrepreneurs develop business plans and connect with banking resources.
• U.S. Small Business Administration (SBA)minorGTM or Marketing PartnerProfile Bank offers SBA loan programs as part of its business lending portfolio. The partnership provides government-backed lending options for small businesses including startup financing.
• U.S. Small Business Development Center (SBDC)minorGTM or Marketing PartnerProfile Bank refers business customers to the NH Small Business Development Center for certified business advisory services, eCourses, and additional resources for business planning and growth.

Scale indicators3 records

Recent moves14 records

Expansion highlights6 records

Direct peers

• Meredith Village Savings Bank: NH-based mutual community savings bank with branches across the Lakes Region. Highly comparable to Profile Bank as a similarly sized NH community bank offering deposits, mortgages, and commercial lending to retail and SMB customers in overlapping geographies.
• Sugar River Bank: NH community bank serving the Sullivan/Merrimack County region with deposit, mortgage, and small business products. Directly comparable in size and model — another privately-held NH community bank competing for similar retail and SMB relationships.
• Bar Harbor Bankshares (Lake Sunapee Bank): Regional community bank holding company whose Lake Sunapee Bank subsidiary operates in NH and VT. Comparable to Profile Bank in NH community banking with similar deposit, mortgage, and SMB offerings, but operates at larger scale as part of a multi-bank holding company.
• Mascoma Bank: New Hampshire community bank serving the Upper Valley with personal and business banking, mortgages, and SBA lending. Comparable to Profile Bank in charter type, product mix, and community-bank value proposition, though operating in a different NH region.
• Woodsville Guaranty Savings Bank: NH-based mutual savings bank serving Grafton County with personal and commercial banking. Comparable in scale, charter heritage, and community-bank positioning, though operating in a different NH region.

Broad incumbents

• Citizens Bank (NH): Major regional bank with substantial NH branch network offering full retail, mortgage, and commercial banking. Competes for the same NH retail and SMB customers as Profile Bank, but at materially larger scale and product depth.
• TD Bank (NH): Large multi-state regional bank with extensive NH branch presence and full personal/business banking, mortgage, and merchant services. Competes with Profile Bank across the same NH customers but at vastly larger scale and product breadth.

Emerging players

• Service Credit Union: Large NH-headquartered credit union with broad membership and deposit, mortgage, and consumer lending products. Comparable to Profile Bank in retail deposit and mortgage competition but operates at materially larger scale and credit union structure.
• St. Mary's Bank: Manchester, NH-based credit union (the nation's first credit union) offering deposits, mortgages, and consumer banking. Competes with Profile Bank for NH retail and SMB relationships with similar community-focused positioning but a different charter.
• Bellwether Community Credit Union: NH-headquartered credit union serving seacoast and central NH with deposit, mortgage, and small business products. Direct competitor for Profile Bank's retail and SMB relationships in the same geography but operating under a credit union charter with different regulatory and tax structure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Profile Bank