Make Time Count

What Make Time Count does

Make Time Count is a UK-based social enterprise (operating as Make Time Count Today Limited, registered in England and Wales, company number 12515998, headquartered in London) that develops a multi-tenant SaaS case management platform for the criminal justice sector. The platform is co-designed with police forces, probation services, courts, prisons, local authorities and victim services, and is delivered through a web portal alongside native iOS and Android applications. It exposes five sector-specific sub-brands built on a common modular base: Prevention+ (police), Sentencing+ (courts), Community+ (local authorities), Victim+ (victim services), and Rehabilitation+ (prisons and probation), as well as core functional modules covering OoCR and IOM workflows, case management, victim support, probation management, and prisoner resettlement.

The technology stack includes configurable workflows, role-based access control, full audit logging, file scanning, OWASP dependency checks, and monthly security retests. AI capabilities embedded in the platform include a recommendation engine for conditions and referral pathways, knowledge retrieval across provider directories, anomaly detection / risk flagging, process automation for referrals and breach alerts, and voice-to-text incident capture. Integrations disclosed include Power BI for operational analytics, Outlook calendar synchronisation, and police Record Management Systems (RMS).

The company uses a freemium / enterprise hybrid commercial model: standard users (victims, offenders and witnesses) access mobile-app features free of charge, while public sector organisations license the platform on a multi-year per-Authorised-User basis via quote-based pricing negotiated per contract. The company has received grant funding from Innovate UK, the Home Office Accelerated Capability Environment (ACE) programme, and Police STAR, and holds ISO 27001:2022, Cyber Essentials, GDPR compliance, and JOSCAR registration. As a social enterprise it commits 51% of profits to programmes helping justice-impacted individuals start their own businesses.

Name

Make Time Count

Legal name

Make Time Count Today Limited

Website

https://maketimecount.today

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

Make Time Count is a UK-based social enterprise providing multi-tenant SaaS case management software for the criminal justice sector, serving police forces, probation services, courts, prisons, local authorities and victim services with AI-enabled multi-agency collaboration tools.

Ownership category

akta.pro rank

Product category

Criminal Justice Software

NAICS

Justice, Public Order, and Safety Activities (922), Software Publishers (5132), Parole Offices and Probation Offices (922150)

SIC

Services-Prepackaged Software (7372), Services-Legal Services (8111)

akta.pro industry

PRIMARYBPAEAPAC

Legal Practice Management & Case Management

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Governance, Risk, Compliance (GRC) & Legal Tech

Keywords

• Criminal justice software
• Public sector SaaS
• Case management platform
• Multi-agency collaboration
• Out of court resolutions

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Enterprise software licensing: License fees for access to the Make Time Count platform, with access limited to the number of individual Authorised Users set out in the Order Form. Enterprise pricing is quote-based for public sector organisations including police forces, probation services, local authorities, courts, and prisons.
2. Free tier for standard users: For standard users, services are and will remain free to use, suggesting a freemium or tiered model where basic access is provided at no cost while advanced enterprise features require paid licensing.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

Make Time Count develops and licenses an AI-enabled, multi-tenant SaaS case management platform for the UK criminal justice sector, delivered as sector-specific offerings (Prevention+, Sentencing+, Community+, Victim+, Rehabilitation+) co-designed with police, probation, local authorities, courts, prisons and victim services. The platform replaces fragmented Excel lists, Word forms and status meetings with configurable digital workflows, one-click referrals, mobile apps for staff and end users, multi-agency collaboration, and AI-assisted decision support that surfaces information while keeping decisions with the practitioner.

Product overview

Make Time Count is a social enterprise offering a multi-tenant SaaS case management platform with web portal and native iOS/Android apps, co-designed with police, probation, and local authorities. The portfolio consists of sector-specific platforms (Prevention+ for Police, Sentencing+ for Courts, Community+ for Local Authorities, Victim+ for Victim Services, Rehabilitation+ for Prisons & Probation) built on a common modular base (OoCR & IOM, Case Management, Victim Support, Probation Management, Prisoner Resettlement). Additional products include self-service tools (OoCR Savings Calculator, Solvability), platform features (Know My Rights, Partner Onboarding Portal, Operational Dashboards), and a Provider Directory with searchable interventions. The platform enables multi-agency collaboration across criminal justice with AI-assisted decision support, one-click referrals, condition management, and outcome tracking.

Differentiator

Problem solved

Functional benefit

Brands

• Prevention+: End-to-end prevention command solution for police forces, including OoCR, IOM, ASB, DA, Bail and more.
• Victim+
• Community+
• Sentencing+
• Rehabilitation+

Products and services

• Prevention+ End-to-end prevention command solution for UK police forces, including OoCR, IOM, ASB, DA, Bail and more — averaging £1m saved per force. Aligns to the NPCC prevention strategy with three tiers: primary, secondary, and tertiary prevention.
• Sentencing+ Multi-agency platform for courts, probation, local authorities and service providers coordinating community sentencing options in real time. Supports evidence-informed recommendations, one-click referrals, and end-to-end progress tracking.
• Community+ Real-time multi-agency collaboration platform for local authorities covering YOT, ASB, Housing, SEN, VRU and CSPs. Provides a shared operating picture for community safety partnerships and victim vulnerability support.
• Victim+ Trauma-informed victim support platform for police, victim services and partner agencies. Manages victim contact, needs assessment, updates, referrals, feedback and compliance evidence with support for Victims' Code obligations.
• Rehabilitation+ Connected digital operating model for prisons, probation and delivery partners. Covers pre-release planning, through-the-gate support, unpaid work scheduling, supply chain management, employment pathways, and digital check-ins.
• OoCR & IOM Streamlined, end-to-end processing of Out of Court Resolutions including eligibility screening, victim engagement, offender risk assessment, condition setting, provider referrals, and completion reporting in compliance with current legislation.
• Case Management Web platform and native app for case management from intake to closure. Includes configurable workflows, mobile capture, staff/partner collaboration, documents, e-signature, secure messaging, and management dashboards.
• Victim Support Collaboration space for victim support including contact plans, needs assessments, secure updates, victim feedback, partner referrals, and compliance evidence for the Victims' Code.
• Probation Management Modern probation workspace for officers, partners and people on supervision. Covers caseload management, supervision planning, appointment management, unpaid work coordination, provider referrals, and outcome reporting.
• Prisoner Resettlement Through-the-gate support connecting prison teams, probation, delivery partners, employers, families and individuals around one release plan. Covers pre-release profile, release plan, ROTL management, partner referrals, and post-release support.
• OoCR Savings Calculator Interactive calculator enabling forces to estimate time and cost savings from digitising out-of-court resolutions, with adjustable inputs for cases, hours and officer time.
• Solvability Case triage tool helping investigators prioritise cases consistently and transparently, directing effort toward those most likely to be resolved.
• MTC Platform (Base Platform) Multi-tenant SaaS case management platform with web portal for staff and partners, native iOS/Android apps for staff and end users. Modular architecture with configurable workflows, role-based access, full audit trail, ISO 27001-aligned security, Power BI connectivity, and partner onboarding portal.

Quantifiable outcome

• 146 average minutes saved per case across police forces
• +7 more outcomes

Named customers6 records

Segments7 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability6 records

Feature14 records

Partnerships

Seven partnerships are on record, tiered core, supporting and minor.

• Police ForcescoreStrategic or Co-development PartnerCo-designed platform with police forces. Prevention+ solution developed with partner forces and supporting thousands of users across UK. Police STAR Grant recipient. The only end-to-end OoCR solution recognised by Home Office ACE commission.
• Probation ServicescoreStrategic or Co-development PartnerPlatform co-designed with probation. Rehabilitation+ provides coordinated rehabilitation, ROTL supervision and through-the-gate support working with probation teams.
• Local AuthoritiescoreStrategic or Co-development PartnerCommunity+ developed with local authorities for real-time multi-agency collaboration covering YOT, ASB, Housing, SEN, VRU and CSPs.
• Home Office ACEcoreStrategic or Co-development PartnerHome Office ACE (Accelerated Capability Environment) commission reviewed digital tools for Out of Court Resolutions. Make Time Count highlighted as the only end-to-end solution covering full OoCR journey.
• Community Support Delivery PartnerssupportingChannel Partner/ Reseller/ DistributorPartner portal enables delivery partners to receive referrals, accept work, update progress, record outcomes and provide feedback without email chasing. Part of supply chain management.
• Delivery Partners (Housing, Health, Employment, Wellbeing, Mentoring)supportingChannel Partner/ Reseller/ DistributorOne-click referral system connects users to housing, health, employment, substance misuse, mentoring and finance services before release or during supervision.
• Transform Justice UKminorStrategic or Co-development PartnerReferenced in blog post about digital tools for OoCR. Data published by Transform Justice UK highlights the use of out-of-court resolutions across England and Wales.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• NEC Software Solutions (NEC): NEC Software Solutions is one of the largest UK suppliers of police, probation, and wider justice technology, including NicheRMS and CONNECT case management systems. It is a direct comparator given the same buyer base (UK forces, probation, MoJ) and similar product scope across case management, custody, and offender management.
• Capita: Capita is a major UK public sector outsourcer and software provider, including justice and policing solutions. It competes for the same framework agreements and has the scale and procurement relationships to displace niche players like Make Time Count on large tenders.
• Civica: Civica provides software and digital solutions across UK local government, health, and justice. It serves many of the same local authority and criminal justice customers that Make Time Count targets through Community+ and Sentencing+.
• Sopra Steria: Sopra Steria is a large UK public sector IT services and software provider with deep MoJ, Home Office, and policing relationships. It competes both as a systems integrator and as a software vendor in adjacent justice workflows.
• Serco: Serco operates and supports offender management and rehabilitation services in the UK and globally. While more services-led than software-led, it is a comparable buyer/procurement counterpart for the same probation and prison customers and offers competing digital tools.
• Advanced (Advania): Advanced provides sector-specific software across UK public services including courts, legal, and local government. It overlaps with Make Time Count on workflow, document management, and case handling for justice-adjacent agencies.
• Northgate Public Services (now NEC): Northgate Public Services, now part of NEC, provides police case management, sentencing, and offender management systems in the UK. It is a direct incumbent competitor to Make Time Count in the police and probation software space.

Direct peers

• Unilink Software: Unilink provides offender management software (PrisonerFlow, CommunityHub) to UK prisons, probation, and justice agencies. It is a direct comparator for the Rehabilitation+ and prisoner resettlement workflow functionality Make Time Count offers.
• Totalmobile (Zimplu): Totalmobile provides mobile workforce and field service management software used by UK police, housing, and local authorities. It is comparable to Make Time Count's mobile-first, multi-agency workflow and check-in capabilities.

Others

• Netcall: Netcall provides low-code workflow, case management, and customer engagement software widely used across UK local government and justice agencies. It is an enabling/adjacent competitor that public sector buyers may consider alongside Make Time Count for configurable case workflows.

Market position

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/maketimecountt
• LinkedInlinkedin.com/company/make-time-count-today

Compliance13 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Make Time Count