John Stevenson Plumbing, Heating & Air

What John Stevenson Plumbing, Heating & Air does

John Stevenson Plumbing, Heating & Air Conditioning, Inc. is a family-owned plumbing, heating, and air conditioning service company founded in 1990 and headquartered in Carlsbad, California (legal entity: John Stevenson Plumbing, Heating & Air Conditioning, Inc.; California contractor license #588895). The company provides residential and commercial plumbing, drain, heating, and cooling services across San Diego County and Orange County, with two physical offices (Carlsbad headquarters and a San Diego office) and three service-area phone lines covering Carlsbad/North San Diego, broader San Diego, and Orange County. Service delivery is performed by dispatched, background-checked, drug-tested, NATE- and EPA-certified technicians operating fully-stocked service vehicles, with a stated first-visit completion rate of 93%.

The core service offering spans four integrated categories: plumbing (repair, leak detection, water heaters, tankless, water filtration/softening, gas lines, repiping); drain and sewer (cleaning, hydro jetting, sewer camera inspection, trenchless replacement via pipe bursting/relining, epoxy pipe lining); cooling (AC install/repair/replace, ductless mini-splits, indoor air quality); and heating (furnace, heat pump, maintenance). Commercial HVAC (rooftop units, ductwork, preventative maintenance agreements) and custom sheet metal fabrication round out the portfolio. Differentiated technical capabilities include non-invasive leak detection (acoustic listening devices and thermal imaging), hydro jetting for persistent blockages, sewer camera diagnostics, and trenchless sewer replacement methods that minimize property disruption.

Revenue is generated primarily through professional services fees (one-time repair and installation jobs), supplemented by a recurring membership program (Charlie's Care Club offering priority scheduling and discounts), equipment sales bundled with installation (10-year warranty on new equipment; 7-year ductwork warranty), and customer financing (same-as-cash and low-interest options). The go-to-market motion is direct-to-consumer and sales-led: customers reach the company via the website (with Broccoli.com online booking), multiple phone lines, and contact forms, while field technicians perform on-site diagnostics, present options, and secure approval before work begins under an upfront-pricing model. Marketing relies on Google Business profile/reviews (4.8/5 across 3,000+ reviews), multi-platform social media, $39 promotional tune-up specials, vehicle and signage branding, and community sponsorships (e.g., 2026 San Diego County Fair, Carlsbad Chamber of Commerce).

Name

John Stevenson Plumbing, Heating & Air

Legal name

John Stevenson Plumbing, Heating & Air Conditioning, Inc.

Website

https://johnstevensonplumbing.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

Family-owned plumbing and HVAC service company founded in 1990, serving residential and commercial customers across San Diego County and Orange County, California with same-day plumbing, drain, heating, cooling, and water heater services delivered by NATE- and EPA-certified technicians.

Ownership category

akta.pro rank

Product category

Residential and Commercial Plumbing and HVAC Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (238220), Plumbing, Heating, and Air-Conditioning Contractors (23822)

akta.pro primary industry

Plumbing & Pipefitting Contracting (IMAFALAC)

akta.pro secondary industries

Residential Plumbing Fixture Installation & Repair (HSAOAAAA), Residential HVAC System Installation (Furnace/AC/Heat Pump) (HSAOAGAA), Heat Pump Repair & Maintenance (HSAOAHAD)

Keywords

• Plumbing services
• HVAC services
• Drain cleaning
• Water heater installation
• Leak detection

Headquarters

HQ city

Carlsbad

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Infrastructure, Others

Revenue model

1. Plumbing Services Revenue: One-time service fees for plumbing repairs, installations, and maintenance including leak detection, water heater services, drain cleaning, gas lines, water filtration, and repiping services.
2. HVAC Services Revenue: Revenue from air conditioning and heating system repairs, installations, maintenance, and replacements for residential and commercial customers.
3. Drain Services Revenue: Fees for drain cleaning, sewer line services, hydro jetting, and sewer line repair/replacement services.
4. Charlie's Care Club Membership: Recurring maintenance membership program providing priority scheduling, discounts, in-home evaluations, and system tune-ups for heating, cooling, and plumbing systems.
5. Equipment Sales (through installation): Revenue from sale of new HVAC equipment, water heaters, tankless water heaters, water softeners, filtration systems, and other equipment as part of installation services. Company offers 10-year warranties on new equipment installations.
6. Financing Services: Company offers financing options including same-as-cash and low-interest options to enable customers to afford equipment installations and major repairs.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels7 records

Core offering

John Stevenson Plumbing, Heating & Air is a family-owned plumbing and HVAC service company founded in 1990 in Carlsbad, California. The company provides same-day plumbing, drain, heating, cooling, and water heater services to residential and commercial customers across San Diego County and Orange County. Licensed technicians are dispatched in fully-stocked service vehicles to perform on-site diagnostics, repairs, installations, and maintenance, supplemented by a recurring maintenance membership program called Charlie's Care Club.

Product overview

John Stevenson Plumbing, Heating & Air is a family-owned plumbing and HVAC service company operating since 1990, offering a unified suite of residential and commercial services across San Diego County and Orange County, California. The core offering centers on four integrated service categories: Plumbing Services (repair, installation, water heaters, leak detection, water quality), Drain Services (cleaning, sewer line services, hydro jetting), Cooling Services (AC installation, repair, maintenance, indoor air quality, ductless mini-splits), and Heating Services (furnace and heat pump services). These core services are supplemented by add-on modules including commercial HVAC, water filtration/softening systems, tankless water heaters, Charlie's Care Club membership program, and sheet metal fabrication services. The company operates as a single-location service business with two offices (Carlsbad and San Diego) serving both counties.

Differentiator

Problem solved

Functional benefit

Products and services

• Plumbing Services Comprehensive plumbing repair and installation services including leak detection, water line repair, gas lines, water filtration, water quality solutions, water heaters, and tankless water heaters for residential and commercial properties.
• Drain Services
• Cooling Services
• Heating Services
• Commercial HVAC
• Water Heaters
• Charlie's Care Club

Quantifiable outcome

• 93% of repairs completed on the first visit
• +3 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature5 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Energy Upgrade CaliforniacoreStrategic or Co-development PartnerDesignated as a preferred contractor with Energy Upgrade California, enabling the company to offer customers energy saving rebates with HVAC installations.
• Rancho Coastal Humane SocietyminorOthersCommunity partnership where the company donates $1 from every completed invoice to the Rancho Coastal Humane Society to support animal welfare in the region.
• Carlsbad Chamber of CommerceminorOthersActive member of the Carlsbad Chamber of Commerce, reflecting commitment to the local business community.
• KohlerminorChannel Partner/ Reseller/ DistributorEquipment brand partner offering Kohler plumbing products and fixtures through installation services.
• MaytagminorChannel Partner/ Reseller/ DistributorEquipment brand partner offering Maytag appliances and HVAC equipment through installation services.
• NavienminorChannel Partner/ Reseller/ DistributorEquipment brand partner specializing in tankless water heaters and HVAC products offered through installation services.
• Bradford WhiteminorChannel Partner/ Reseller/ DistributorEquipment brand partner offering Bradford White water heaters through installation and replacement services.

Scale indicators6 records

Recent moves1 record

Expansion highlights5 records

Direct peers

• Roto-Rooter: Largest U.S. plumbing and drain service franchise, providing residential and commercial plumbing, sewer/drain cleaning, and water-damage restoration. Directly comparable on core plumbing and drain services, target customer (homeowners), and on-site service delivery model.
• Benjamin Franklin Plumbing: National residential plumbing franchise with on-time guarantee and upfront pricing, mirroring John Stevenson's transparent-pricing and punctuality positioning. Directly comparable service scope (plumbing, drain, sewer, water heaters) and customer experience focus.
• Bill Howe Plumbing, Heating & Air: San Diego-based, family-owned plumbing, heating, and air services company serving residential and commercial customers since 1980. Most directly comparable regional competitor on geographic overlap, service mix, and family-owned operating model.
• Mr. Rooter Plumbing: Nationwide plumbing franchise offering residential and commercial plumbing repair, drain cleaning, and sewer line services. Directly comparable service mix, customer base, and on-site dispatch model to John Stevenson.

Others

• Ferguson Enterprises: Large U.S. wholesaler of plumbing, HVAC, and water-management products supplying trade contractors. Adjacent player that supplies the equipment John Stevenson installs, comparable on plumbing/HVAC category focus but on the supply side rather than service.
• HomeServe USA: Home repair and maintenance membership/warranty provider that partners with plumbing and HVAC contractors to deliver service to its subscribers. Comparable membership/subscription mechanic to Charlie's Care Club and a potential channel partner.
• Carrier (residential HVAC dealer network): Major HVAC equipment manufacturer with a network of independent dealers that install and service residential and light commercial heating/cooling systems. Adjacent rather than directly competing; relevant as an equipment partner in the same supply chain.

Broad incumbents

• One Hour Heating & Air Conditioning: National HVAC services franchise with strong emphasis on on-time service guarantees and residential HVAC repair/replacement. Overlaps John Stevenson on heating and cooling services, customer base, and punctuality-based branding.
• ARS / Rescue Rooter: Large national residential services platform offering plumbing, drain, HVAC, and sewer-line services across multiple U.S. markets. Broader portfolio and greater scale than John Stevenson, but directly overlapping core plumbing and HVAC service lines.

Regional players

• Service Champions (Southern California): Orange County-based residential HVAC and plumbing service company serving Southern California. Directly comparable service mix, geographic overlap, and residential customer focus, though primarily concentrated north of John Stevenson's core San Diego base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/JSPHVAC
• YouTubeyoutube.com/channel/UCJFP0EvsfJKxymUhAh231RQ
• Facebookfacebook.com/JohnStevensonPlumbingHeatingandAir
• Instagraminstagram.com/jsp_hvac
• LinkedInlinkedin.com/company/john-stevenson-plumbing

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about John Stevenson Plumbing, Heating & Air