What ComSim does

ComSim is a private, for-profit research firm headquartered in Fairfield, United States, founded in 1993. Per its firmographic description, the company records customer satisfaction survey data to build insights for organizations, placing it in the customer experience and survey research segment of the market research industry. Its stated workforce size is 11-50 employees, consistent with the operating profile of a boutique specialist rather than a large-scale research platform.

The firm's public web presence (comsiminc.com) does not currently expose substantive product, technology, or commercial content; the live page renders only a verification/loading interstitial, and no product names, survey instruments, methodology descriptions, integration footprint, certifications, pricing, or technology stack are available in the source data. As a result, ComSim's survey instrumentation, analytics tooling, data assets, and delivery model are not externally verifiable from the supplied material. No funding rounds, parent/subsidiary relationships, M&A activity, partnerships, regulatory actions, awards, or named customers are recorded in the input.

The company's business model, revenue mechanics, and go-to-market approach are also not documented in the source material; pricing is explicitly unavailable. Joseph Litterer is identified as President. Given the data sparsity, standard investment dimensions including revenue scale, customer concentration, moat depth, AI capability, and growth trajectory cannot be quantified from the available evidence and are characterized below with explicit data-gap caveats.

Name

ComSim

Website

https://comsiminc.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Short description

ComSim is a private US research firm founded in 1993 and based in Fairfield that records customer satisfaction survey data to deliver insights to organizations, operating with a small team of 11-50 employees.

Ownership category

akta.pro rank

Product category

Market Research Services

NAICS

Marketing Research and Public Opinion Polling (541910)

akta.pro primary industry

Market, Shopper & Category Insights / Research Services (CRAOAOAI)

Keywords

• Customer satisfaction research
• Survey data analytics
• Market research services
• Voice of customer insights
• Customer experience measurement

Headquarters

HQ city

Fairfield

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Core offering

ComSim is a research firm that records customer satisfaction survey data and converts it into insights for organizations. The firm supports businesses that want to measure, track, and benchmark customer experience and satisfaction outcomes across their customer base.

Differentiator

Problem solved

Functional benefit

Products and services

• Customer Satisfaction Survey Research A research offering that records customer satisfaction survey data and converts the responses into insights for organizations seeking to evaluate and improve customer experience.

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Broad incumbents

• Ipsos: Ipsos is a global market research firm offering customer satisfaction, brand, and public opinion research. It is a broad incumbent comparable on customer satisfaction survey research, but with vastly larger scale and a much broader portfolio.
• Forrester Research: Forrester is a large, established research and advisory firm covering customer experience, technology, and business strategy. It is a broad incumbent in the same research-and-insights space ComSim operates in, with much wider scope and scale.
• Nielsen: Nielsen is a global measurement and data analytics firm with established consumer and customer research practices. It overlaps with ComSim on customer/consumer satisfaction measurement but at vastly larger scale and broader scope.

Direct peers

• Medallia: Medallia is a customer and employee experience management platform offering survey design, text and voice analytics, and benchmarking. It addresses the same customer satisfaction measurement use case as ComSim, scaled through enterprise SaaS.
• Westat: Westat is a US-based research firm providing survey design, data collection, and statistical analysis for government and commercial clients. It is a directly comparable custom research services peer, similar in operating model to ComSim.
• Qualtrics: Qualtrics is a leading experience management platform for customer, employee, and product experience surveys and analytics. It competes for the same customer satisfaction research budget that ComSim targets, although delivered as enterprise software rather than bespoke services.
• MaritzCX: MaritzCX (now part of Maritz) provides customer experience research, voice of customer programs, and survey-based insights. It is a close services-and-software comparable to ComSim's customer satisfaction research offering.
• J.D. Power: J.D. Power is a long-established research firm that conducts customer satisfaction surveys and publishes widely cited satisfaction rankings across automotive, financial services, and other industries. It is one of the most direct comparables to ComSim's stated customer satisfaction research offering.
• The CFI Group: The CFI Group operates the American Customer Satisfaction Index (ACSI) and provides customer satisfaction benchmarking and survey research. It is directly comparable in business model — measuring customer satisfaction to produce comparative insights for organizations.
• Market Strategies International: Market Strategies International is a US research firm specializing in customer experience, customer satisfaction, and market research studies. It is a directly comparable custom-research services peer in customer satisfaction measurement.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat1 record

Key risks5 records

Key highlights5 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ComSim