What Helpharma does

Helpharma is a privately held Colombian healthcare services company operating as an IPS (Institución Prestadora de Servicios de Salud), founded around 2011 and headquartered in Medellín. The company provides integrated pharmaceutical and clinical services for chronic disease patients across Colombia through a network of 24 locations — including 6 IPS facilities with dispensary and medication application rooms and 17 owned pharmacies — spanning Medellín, Bogotá, Barranquilla, Manizales, Cali, Rionegro, Pereira, and Armenia. Its operations are organized around four core service lines: Gestor Farmacéutico (pharmaceutical dispensing and clinical risk management), Servicio de Aplicación Monitorizada (monitored administration of biological and specialized therapies), Medicamentos a Domicilio (home medication delivery with online tracking), and Programas de Atención Integral (multidisciplinary chronic disease care programs covering immunoarthropathies, respiratory diseases, immunological disorders, osteoporosis, orphan diseases, cancer adjuvant therapies, and RSV prophylaxis).

The business is structured around partnerships with Colombian health insurance companies (EPS), with SURA EPS and Compensar EPS named as core channel partners. Each EPS integration is operationally deep: Helpharma runs dedicated patient portals for home delivery (medicamentos.helpharma.com for SURA, intranet.helpharma.com for Compensar) and an integrated appointment scheduling system supporting 50+ medication types. The combined scale is approximately 100,000-115,000 monthly dispensations and 8,000 monthly medication applications (70% in-facility, 30% home-based), with reported operational metrics including a 97% global service experience rating, sub-10-minute wait times at dispensing facilities, and sub-48-hour application scheduling. The company holds ISO 13485 certification for medical device quality management.

Helpharma's underlying technology stack consists of a TuViCare/Zentria-branded patient portal, a centralized intranet appointment scheduling system, dedicated EPS delivery portals, call-center infrastructure, and WhatsApp business channels segmented by therapy type. Patient engagement runs through the +helPharma website, a call center, WhatsApp, and the blog NotiHelPharma. The company is sales-led, employing 501-1,000 staff across Colombia, operates without disclosed external funding, and is independently held with no parent company or institutional investors identified in source material.

Name

Helpharma

Legal name

Helpharma

Website

https://helpharma.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Helpharma is a Colombian private healthcare services company operating as an IPS, providing integrated pharmaceutical dispensing, monitored medication administration, home delivery, and multidisciplinary chronic-disease care programs across 24 locations, serving patients primarily through partnerships with SURA EPS and Compensar EPS.

Ownership category

akta.pro rank

Headquarters

HQ city

Bogotá

HQ country

Colombia

HQ region

Latin America

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Pharmaceutical Dispensing Services: Dispensación oportuna de medicamentos y acompañamiento de los pacientes para mejorar adherencia, identificar y gestionar riesgos farmacológicos y clínicos. Approximately 100,000-115,000 monthly dispensations with 45% home delivery rate.
2. Monitored Medication Application Services: Application of biological therapies and specialized medications both at facilities and at home. Approximately 8,000 applications per month with 70% in-facility and 30% home-based.
3. Comprehensive Health Programs: Integral multidisciplinary care programs for chronic diseases including immunoarthropathies, respiratory diseases, and immunological disorders.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Helpharma is a Colombian healthcare services provider (IPS) that delivers integrated pharmaceutical and clinical management for chronic disease patients. Its core offerings combine medication dispensing under the Gestor Farmacéutico program, monitored application of biological and specialized therapies, home delivery of medications, and multidisciplinary comprehensive care programs for immunoarthropathies, respiratory, and immunological disorders, contracted primarily through Colombian health insurance partners (EPS).

Product overview

Helpharma is a pharmaceutical and medical services company operating as an integrated platform with four interconnected core services: Gestor Farmacéutico (pharmaceutical dispensing and clinical risk management with 100,000+ monthly dispensations), Servicio de Aplicación Monitorizada (monitored medication administration with ~8,000 monthly applications at facilities or homes), Medicamentos a Domicilio (home delivery), and Programas de Atención Integral (multidisciplinary chronic disease programs). The +helPharma ecosystem is supported by a Patient Portal (TuViCare/Zentria) and an online Appointment Scheduling System. The company operates 24 national locations including 6 IPS facilities with dispensing and application services plus 17 pharmacies, serving EPS patients primarily through SURA and Compensar.

Differentiator

Problem solved

Functional benefit

Products and services

• Gestor Farmacéutico (Pharmaceutical Manager) Pharmaceutical management service focused on timely medication dispensing and patient accompaniment to improve treatment adherence, and to identify and manage pharmacological and clinical risks for high-cost chronic disease patients; processes approximately 100,000–115,000 monthly dispensations.
• Servicio de Aplicación Monitorizada de Medicamentos (Monitored Medication Application Service) Ambulatory medication injection service provided by trained health personnel at Helpharma facilities and at patients' homes, performing approximately 8,000 monthly applications (around 70% in-facility and 30% home-based); covers biological therapies, immunoglobulins, and other specialized high-cost treatments for chronic disease patients.
• Medicamentos a Domicilio (Home Medication Delivery) Home delivery service for prescribed medications enabling patients to receive prescriptions at their preferred location, eliminating pharmacy visits and offering online tracking of order status; integrated with EPS partner portals such as medicamentos.helpharma.com (SURA EPS) and intranet.helpharma.com/domicilios/compensar (Compensar EPS).
• Programas de Atención Integral en Salud (Comprehensive Health Attention Programs) Comprehensive multidisciplinary care programs for chronic disease patients covering immunoarthropathies and skin diseases, respiratory conditions (asthma, COPD), immunological disorders, and allergology; uses integrated clinical-pharmaceutical management with demonstrated success rates greater than 92% in immunomediated conditions.
• Portal del Paciente (Patient Portal – TuViCare/Zentria) Online patient portal (TuViCare/Zentria) that allows patients to check the status of pending medication, manage application appointments, and access health records related to their Helpharma-prescribed therapies.
• Sistema de Citas de Aplicación (Application Appointment System) Web-based self-service scheduling system for medication application appointments, integrated with SURA EPS and Compensar EPS systems and supporting 50+ medication types; accepts submissions from patients and caregivers for biological therapies and other specialized treatments.

Quantifiable outcome

• 97% global service experience rating
• +5 more outcomes

Named customers2 records

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• SURA EPScoreChannel Partner/ Reseller/ DistributorSURA EPS is a major Colombian health insurance company (EPS) that partners with Helpharma for medication dispensing and home delivery services. Helpharma provides medication home delivery services specifically for SURA EPS patients through a dedicated portal.

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Cruz Verde: One of Colombia's largest retail pharmacy chains, with broad dispensing and home-delivery capabilities; comparable in retail-pharmacy scale and EPS-contracted dispensing operations.
• Mckenzie Colombia: Specialty pharmaceutical distributor in Colombia focused on high-cost and orphan therapies; comparable in handling complex biologics and serving chronic-disease patients.
• Farmatodo: Major Colombian pharmacy chain with home-delivery, digital channels, and growing specialty services; competes directly with Helpharma on dispensing convenience and chronic-disease patient reach.
• Droguerías Colsubsidio: Affiliated pharmacy network serving a major Colombian caja compensadora; offers dispensing and patient services to a defined population, comparable to Helpharma's payer-channeled model.
• Audifarma: Colombian specialty pharmacy and chronic-disease patient management provider operating IPS infrastructure and home-delivery dispensing, directly comparable to Helpharma's Gestor Farmacéutico and monitored application model.

Broad incumbents

• EPS Sanitas: Colombian health insurance (EPS) operator with vertically integrated provider networks; comparable as both potential channel partner and competitor to Helpharma's payer-aligned service model.
• Salud Total EPS: Colombian EPS that contracts with provider networks including pharmacy and IPS services; comparable as a payer-side counterparty in Helpharma's distribution channel ecosystem.

Emerging players

• BioRx: US specialty infusion and high-touch pharmaceutical services provider; comparable as a business-model analog for monitored specialty medication administration at home and at facilities.

Regional players

• Inkafarma: Peruvian pharmacy chain with national footprint, home delivery, and chronic-disease offerings; comparable as a Latin American specialty/retail pharmacy operator, useful for cross-border benchmarking.
• Promedios IPS: Colombian ambulatory IPS focused on specialty home-based care and chronic-disease management, conceptually similar to Helpharma's monitored medication application and integral care programs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/HelpharmaIPS
• LinkedInlinkedin.com/company/helpharma-ips
• Xx.com/helpharmaips

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Helpharma