OrthoCare

What OrthoCare does

OrthoCare Medical Equipment, LLC is a regionally focused Durable Medical Equipment (DME) provider headquartered in Manchester, New Hampshire, specializing in orthopedic DME products dispensed to patients recovering from musculoskeletal injury or surgery. The company was founded in 2004, operates as a privately held LLC certified as a Veteran Owned Small Business, and runs four physical locations across New Hampshire (Manchester, Lebanon) and Massachusetts (Burlington, Peabody), with two of those locations embedded on-site at Dartmouth Hitchcock Medical Center and Lahey Clinic. Its product catalog spans eight orthopedic DME categories — ambulatory aids, foot and ankle bracing, cold therapy, back and neck orthoses, hand and wrist splints, shoulder and arm supports, knee bracing, and compression stockings/hip kits — sourced on a vendor-neutral basis from over 100 manufacturers including Breg, DonJoy, Ossur, and Bauerfeind.

The underlying technology is operational rather than platform-based: OrthoCare runs certified on-site staff who pre-fit and educate patients, manages inventory, and processes claims through billing systems contracted with over 500 insurance providers including Medicare, multi-state Medicaid plans, and major commercial carriers. There is no proprietary software product, API, or AI/ML component disclosed. The company is HIPAA-compliant and describes itself as a nationally accredited DME organization, but holds no patents or trademarks in the source data.

OrthoCare's business model combines two revenue streams: (1) hardware sales of DME products billed to patients and insurers on a per-unit basis at dispensing, and (2) professional services revenue from full-service DME program management, including Stock and Bill programs and end-to-end Billing and Collections services delivered to healthcare provider partners such as hospitals, surgical centers, and multi-specialty practices. Customer acquisition is sales-led, driven primarily by orthopedic surgeon and hospital referrals in the Northeast, supplemented by direct-to-consumer online appointment requests, social media presence, and a YouTube-based patient education library. Pricing is not publicly disclosed; patients are directed to call for cost information, and out-of-pocket exposure varies by insurance plan.

Name

OrthoCare

Legal name

OrthoCare Medical Equipment, LLC

Website

https://orthocaremedical.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

OrthoCare Medical Equipment is a New Hampshire-based Durable Medical Equipment provider specializing in orthopedic DME products, dispensing braces, boots, walkers, and cold therapy devices to patients through four New England office locations and on-site programs embedded at major medical centers.

Ownership category

akta.pro rank

Product category

Orthopedic Durable Medical Equipment

NAICS

Medical, Dental, and Hospital Equipment and Supplies Merchant Wholesalers (423450)

SIC

Orthopedic, Prosthetic & Surgical Appliances & Supplies (3842), Wholesale-Medical, Dental & Hospital Equipment & Supplies (5047)

akta.pro industry

PRIMARYHLAHAMAC

Orthotics & Bracing (AFO/KAFO, Spinal, Soft Goods Supports)

Healthcare & Life Sciences/Medical Devices & Diagnostics/Rehabilitation & Mobility Aids (DME)

SECONDARYHLAHAEAI

Orthotics & Bracing (Spinal/Lower/Upper Extremity Orthoses)

Healthcare & Life Sciences/Medical Devices & Diagnostics/Implants & Prosthetics (Orthopedic/Neuro/Spine/Dental)

Keywords

• Orthopedic medical equipment
• Durable medical equipment
• DME dispensing services
• DME billing services
• Orthopedic bracing products

Headquarters

HQ city

Manchester

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. DME Equipment Sales: OrthoCare bills patients and insurance for durable medical equipment (crutches, walkers, braces, boots, collars, etc.) provided during orthopedic treatment. Revenue is generated per-unit as equipment is dispensed and billed through insurance.
2. Billing & Collections Services: OrthoCare offers a full-service DME billing and collections program for healthcare provider partners. This includes on-site staff, workflow setup, billing system implementation, claims follow-up, and monthly reporting. Revenue is generated through service fees embedded in the billing and collections process.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

OrthoCare is a Durable Medical Equipment (DME) provider that sources, dispenses, and bills for orthopedic medical equipment across the Northeast US. The company supplies orthopedic DME such as crutches, walkers, braces, boots, collars, and cold therapy units, sourced vendor-neutrally from over 100 manufacturers and billed through over 500 insurance providers. In addition to product distribution, OrthoCare delivers on-site DME dispensing, stocking, and full-service billing and collections programs to hospitals, surgical centers, and orthopedic practices.

Product overview

OrthoCare is a provider of Durable Medical Equipment (DME) serving the Northeast, operating as a vendor-neutral company that works with over 100 manufacturers. The company offers a comprehensive line of orthopedic DME products organized across eight main categories: Ambulatory Products (crutches, walkers, canes), Foot & Ankle Products (walking boots, orthotics), Cold Therapy (cryotherapy units), Back & Neck (collars, LSO, TLSO), Hand & Wrist (splints, braces), Shoulder & Arm (immobilizers, abductor braces), Knee Products (hinged bracing), and Miscellaneous (compression stockings, hip kits). Beyond product provision, OrthoCare offers three distinct partnership models: On-Site DME Program Management (staffing and program management at the healthcare facility), Stock and Bill (inventory ownership with billing handled by OrthoCare), and Billing and Collections Services (training and support for practices building their own DME program). The company operates as a single integrated service offering without a distinct software platform or modular product architecture.

Differentiator

Problem solved

Functional benefit

Products and services

• Ambulatory Products Ambulatory aids including crutches, walkers, canes, hemi walkers, forearm crutches, and knee walkers used for patient mobility and rehabilitation. Targeted at orthopedic patients recovering from injury or surgery in the Northeast.
• Foot & Ankle Products Orthopedic foot and ankle devices such as walking boots, Achilles boots, lace-up ASO braces, hinged ASO braces, stirrups, plantar fascia supports, orthotics, post-op shoes, and cast shoes for orthopedic and post-surgical patients.
• Cold Therapy Products Cryotherapy units, circulating cold therapy systems, and gel packs for post-surgical and post-injury cold therapy treatment. Targeted at orthopedic patients requiring post-procedure pain and swelling management.
• Back & Neck Products Back and neck bracing and support products including soft collars, lumbar support orthoses (LSO), thoracolumbosacral orthoses (TLSO), Miami J collars, lumbar rolls, and cervical rolls for spinal and cervical orthopedic patients.
• Hand & Wrist Products Hand and wrist orthopedic devices including wrist splints, abductor thumb supports, CMC splints, boxer splints, and fracture care bracing for upper-extremity orthopedic patients.
• Shoulder & Arm Products Shoulder and arm support devices such as immobilizers, abductor braces, hinged elbow supports, fracture bracing, patella femoral supports, and compression supports for orthopedic shoulder and arm patients.
• Knee Products Knee bracing solutions including post-operative hinged bracing, immobilizers, and functional hinged bracing for post-surgical and orthopedic patient care.
• Compression Stockings Medical compression stockings and compression hosiery for circulation support and post-surgical recovery. Targeted at orthopedic and post-surgical patients.
• Hip Kits Hip recovery kits providing post-surgical hip replacement and rehabilitation support equipment for orthopedic hip patients.
• On-Site DME Program Management On-site staffing solution where OrthoCare provides certified experts to educate and fit patients with products, pre-fit patients prior to surgery, and manage the entire DME program at the healthcare facility. Targeted at hospitals, surgical centers, and orthopedic practices.
• Stock and Bill Program Inventory ownership program where OrthoCare owns the inventory and handles billing and collections, providing complete on-site access to products from over 100 manufacturers at no cost to the practice. Targeted at healthcare provider partners.
• Billing and Collections Services A full-service DME business solution providing complete training, education, on-site operations development, workflow setup, billing system implementation, claims follow-up, monthly reporting, and program growth management for healthcare providers.

Quantifiable outcome

• 100% customer retention rate
• +1 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core.

• 100+ Product Vendors (including Alimed, Aspen Medical Products, Bauerfeind, Breg, Corflex, DeRoyal, DonJoy, JOBST, Medline, OSSUR, Performance Health, Townsend Design)coreOthersOrthoCare works with over 100 different product vendors/manufacturers to source a comprehensive range of orthopedic DME. Key vendors include Alimed, Aspen Medical Products, Bauerfeind, Breg, Corflex Inc, DeRoyal, DonJoy Orthopedics Global, JOBST, North Coast Medical, Medline Industries, Mobilegs, OSSUR, Performance Health, and Townsend Design. This vendor-neutral approach allows OrthoCare to offer products that providers trust without favoritism toward any single manufacturer.
• Dartmouth Hitchcock Medical Center (Lebanon, NH)coreStrategic or Co-development PartnerOrthoCare operates an on-site location at Dartmouth Hitchcock Medical Center, one of New Hampshire's major academic medical centers. OrthoCare staff are present to provide DME dispensing services to patients of the medical center.
• Lahey Clinic (Burlington, MA)coreStrategic or Co-development PartnerOrthoCare operates an on-site location at Lahey Clinic in Burlington, MA. The on-site presence allows OrthoCare to serve Lahey Clinic's orthopedic patient population with DME fitting and dispensing services.
• Fletcher Allen Health Care (UVM Medical Center, Burlington, VT)coreStrategic or Co-development PartnerFletcher Allen Health Care (now part of UVM Medical Center) is a reference customer of OrthoCare. A director at Fletcher Allen has publicly praised OrthoCare's on-site DME model, noting they've been working with the model for approximately 9 months with continued satisfaction.
• 500+ Insurance ProviderscoreOthersOrthoCare is contracted with over 500 insurance providers across the country, enabling billing and reimbursement for a wide range of patient insurance plans. Major insurers include Aetna, Anthem, Blue Cross Blue Shield, Cigna, Harvard Pilgrim Health Care, Medicaid (MA, NH, VT), Medicare (Region A), Tufts Health Plan, and United Health Care.
• Harvard Vanguard Medical Associates (Boston, MA)coreStrategic or Co-development PartnerHarvard Vanguard Medical Associates, a multi-specialty practice in Boston, has engaged OrthoCare to manage DME dispensing and billing across multiple clinical practice sites. A strategic sourcing manager at Harvard Vanguard has provided a testimonial praising OrthoCare's professional, well-informed, and flexible approach to DME management.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Numotion: National provider of complex rehab technology and DME including mobility aids, braces, and orthopedic equipment. Closely comparable to OrthoCare in providing DME to orthopedic patient populations with on-site dispensing and insurance billing, though focused more on complex rehab.
• Home Care Delivered: DME distributor providing orthopedic supplies, urological, ostomy, and wound care products with insurance billing infrastructure. Comparable to OrthoCare in operating a DME + billing services model serving both patients and provider partners.
• Hanger Clinic: Largest U.S. provider of orthotic and prosthetic (O&P) services and related DME, with hospital partnerships and direct-to-patient dispensing. Comparable to OrthoCare in providing orthopedic bracing, supports, and DME fitting with insurance billing infrastructure.
• Byram Healthcare: National DME distributor specializing in urological, ostomy, wound care, and orthopedic supplies with direct billing to insurance. Comparable to OrthoCare in operating a DME distribution + billing model across multiple product categories with insurance provider contracts.
• Edgepark Medical Supplies: National DME distributor (subsidiary of Cardinal Health) providing braces, orthotics, and orthopedic supplies with direct-to-patient billing. Comparable to OrthoCare in distributing orthopedic DME and billing insurance on the patient's behalf.
• Medical Service Company: Regional DME provider offering respiratory, orthopedic, and mobility equipment with hospital and home-based dispensing. Closely comparable to OrthoCare in providing orthopedic DME with billing services and on-site partnerships, primarily in the Midwest.

Broad incumbents

• Apria Healthcare: Large national DME provider offering a broad portfolio across respiratory, orthopedic, and home medical equipment. Comparable to OrthoCare in providing orthopedic DME and billing services to healthcare providers and patients, but at significantly greater scale and geographic breadth.
• AdaptHealth: Public national DME distributor serving patients with sleep, respiratory, diabetes, and orthopedic equipment needs. Comparable to OrthoCare in operating a DME dispensing + billing model with healthcare provider partnerships, but at vastly larger scale across all 50 states.

Others

• Breg: Manufacturer of orthopedic bracing, cold therapy, and DME products. Listed as one of OrthoCare's 100+ product vendors, and comparable because Breg's direct-to-provider model competes in part with OrthoCare's dispensing service for the same product categories.
• Össur: Global manufacturer of orthopedic bracing, prosthetics, and DME products. Listed as an OrthoCare vendor; comparable because Össur also runs direct-to-hospital dispensing programs that overlap with OrthoCare's on-site model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/DME_Ortho
• YouTubeyoutube.com/channel/UCTo7SWlp2gvEgNF3LafqTRg
• Facebookfacebook.com/pages/OrthoCare-Medical_Equipment/161093543914257
• LinkedInlinkedin.com/company/orthocare-medical-equipment-llc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OrthoCare