Home Care Delivered

What Home Care Delivered does

Home Care Delivered, Inc. (HCD) is a privately held DMEPOS (Durable Medical Equipment, Prosthetics, Orthotics, and Supplies) supplier headquartered in Glen Allen, Virginia, founded in 1996. The company delivers insurance-covered disposable medical supplies directly to patients' homes across all 50 U.S. states, serving individuals with chronic conditions — primarily urinary incontinence, urological retention, ostomy needs, chronic wounds, and diabetes requiring continuous glucose monitoring (CGM) — as well as the caregivers and healthcare providers managing their care.

The product portfolio spans six core categories: urology (catheters, drainage bags), incontinence (pads, briefs, pull-ons, undergarments), wound care (gauze, dressings, foam), ostomy (pouching systems, skin barriers), diabetes CGM (Dexcom G6/G7 and Abbott Libre 3 systems), and nutritional products. HCD's underlying technology consists of order management and insurance verification systems, a customer-facing online portal (HCDOnline), a Text-to-Reorder SMS service, and a dedicated Referral Portal for healthcare professionals and health plan case managers featuring NPI and ICD-10 lookup, real-time order tracking, and built-in reporting. The company integrates with third-party referral platforms Parachute Health and DME Scripts, and serves as a distributor for Abbott (Libre 3 / Libre Assist) and Dexcom CGM products.

The business model is reimbursement-driven: HCD bills Medicaid, Medicare, and commercial insurance plans for medically necessary supplies prescribed by physicians, handling all verification, preauthorization, paperwork, and recurring monthly billing on the patient's behalf. Customers typically pay little to no out-of-pocket cost when qualifying for coverage, while HCD captures per-order reimbursement from payers. Go-to-market is hybrid: inside sales via phone ((866) 938-3906 for new, (800) 565-5644 for existing), online self-enrollment through enroll.hcd.com, and enterprise field sales via dedicated Health Plan Account Executives who manage case manager relationships and referral pipelines. The company is CHAP and BBB accredited, has shipped 8,812,657+ orders cumulatively, serves 881,983+ customers, partners with 221,065+ healthcare providers, and reports an NPS of 66 with 90% customer satisfaction. In 2026, HCD acquired Medline Industries' DMEPOS Supplier Business Unit, materially expanding its scale and product portfolio.

Name

Home Care Delivered

Legal name

Home Care Delivered, Inc.

Website

https://hcd.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

251–500 employees

Short description

Home Care Delivered is a Virginia-based DMEPOS supplier founded in 1996 that delivers insurance-covered disposable medical supplies — including urology, incontinence, wound care, ostomy, diabetes CGM, and nutritional products — directly to patients' homes across all 50 U.S. states, handling insurance verification and billing on their behalf.

Ownership category

akta.pro rank

Product category

Home Medical Supplies (DMEPOS)

NAICS

Home Health Care Services (62161)

SIC

Wholesale-Medical, Dental & Hospital Equipment & Supplies (5047)

akta.pro primary industry

Durable Medical Equipment (DME) & Home Health Distribution (CRAOAHAF)

akta.pro secondary industry

Durable Medical Equipment (DME) Sales & Rentals (HSABAKAA)

Keywords

• Home medical supplies
• Durable medical equipment
• Insurance-covered supplies
• Incontinence supplies delivery
• Diabetes CGM supplies

Headquarters

HQ city

Glen Allen

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Supply Chain, Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Insurance-Covered Medical Supply Sales: HCD generates revenue by billing health insurance plans (Medicaid, Medicare, and private insurers) for covered medical supplies. The company handles all insurance paperwork, preauthorizations, and billing on behalf of customers. Products are delivered monthly with insurance covering the cost, potentially saving customers hundreds on out-of-pocket costs.
2. DMEPOS Supplier Business: As a DMEPOS (Durable Medical Equipment, Prosthetics, Orthotics, and Supplies) supplier, HCD provides urological, incontinence, wound care, ostomy, diabetes CGM, and nutritional supplies. Revenue comes from reimbursement by health insurance plans for medically necessary supplies prescribed by healthcare providers.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Home Care Delivered is a DMEPOS supplier that sells and delivers insurance-covered disposable home medical supplies directly to patients managing chronic conditions. Its core product portfolio spans urology, incontinence, wound care, ostomy, diabetes continuous glucose monitoring (CGM), and nutritional supplies, with monthly discreet home delivery. The company handles insurance verification, preauthorization, physician paperwork coordination, and third-party billing on behalf of patients, and operates dedicated referral portals and account support for health plans and healthcare providers.

Product overview

Home Care Delivered operates as a DMEPOS (Durable Medical Equipment, Prosthetics, Orthotics and Supplies) supplier offering a coordinated suite of medical supply products and services centered on insurance-covered delivery. The product portfolio spans six core medical supply categories: Urology (catheters, drainage bags), Incontinence (absorbent pads, briefs, pull-ons), Wound Care (gauze, dressings), Ostomy (pouching systems, skin barriers), Diabetes CGM (glucose monitors, sensors), and Nutritional products. These products are delivered through an integrated service model combining online enrollment, insurance verification, physician documentation coordination, and discreet home delivery. Supporting platforms include a Referral Portal for healthcare professionals to submit and track referrals, a Customer Portal for order management and enrollment, and Text-to-Reorder for convenient supply replenishment. The company handles all insurance paperwork and preauthorization requirements on behalf of patients.

Differentiator

Problem solved

Functional benefit

Products and services

• Urology Products Catheters, drainage bags, and insertion trays for individuals with urinary retention who need assistance emptying their bladder; delivered monthly with insurance coverage and preauthorization handled by HCD.
• Incontinence Products Absorbent products for managing involuntary urine leakage (bladder control pads, male guards, protective underwear/pull-ons, adult briefs, booster pads, underpads, external/condom catheters) for light to heavy output; eligible for insurance coverage including Medicaid.
• Wound Care Products Supplies for wound management including gauze, tape, dressings, and foam products for treating and protecting chronic and acute wounds, delivered monthly to patient homes.
• Ostomy Products Pouching systems and accessories for individuals with stomas, including skin barriers, pouches, wafers, and supplies designed to protect peristomal skin and ensure a comfortable, secure fit.
• Diabetes CGM Products Continuous glucose monitors (CGM), glucometers, and testing strips for diabetes management, including Dexcom G6/G7 and Abbott Libre 3 devices with associated sensors and supplies; distributed as part of insurance-covered monthly delivery.
• Nutritional Products Nutritional supplements and supplies for individuals requiring dietary support, delivered alongside other medical supplies under insurance coverage.
• HCD Referral Portal Online platform for healthcare professionals and health plan case managers to submit and track patient referrals for medical supplies in real time, with built-in NPI and ICD-10 lookup, order status tracking, and reporting.
• HCD Customer Portal and Online Enrollment Web-based customer account management and enrollment platform enabling patients to check eligibility, complete enrollment, manage orders, track shipments, and pay bills online.
• Text-to-Reorder SMS-based reorder service allowing existing customers to request monthly supply replenishment via text message for convenient, low-friction reordering.

Quantifiable outcome

• 8,812,657 orders shipped since 1996
• +4 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature3 records

Partnerships

Five partnerships are on record, tiered core and major.

• Parachute HealthcoreTechnology or IntegrationThird-party electronic referral platform integration allowing healthcare providers to submit patient referrals directly to HCD through the Parachute Health system. Enables streamlined referral submission and integration with provider workflows.
• DME ScriptscoreTechnology or IntegrationThird-party referral platform integration for submitting medical supply orders. Available to healthcare providers through sales account representative setup at no cost.
• Medline Industries, LP (Acquisition)majorOthersHCD completed acquisition of Medline Industries, LP's DMEPOS (Durable Medical Equipment, Prosthetics, Orthotics, and Supplies) supplier business unit, expanding their product portfolio and market presence in the medical supply industry.
• Libre (Abbott)coreChannel Partner/ Reseller/ DistributorHCD serves as a distributor for Abbott's Libre continuous glucose monitoring (CGM) products, including the Libre 3 system with Libre Assist feature. Provides diabetes supplies covered by insurance plans.
• DexcomcoreChannel Partner/ Reseller/ DistributorHCD distributes Dexcom G6 and G7 continuous glucose monitoring systems as part of their diabetes product offerings, helping patients access CGM technology through insurance-covered supplies.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• AdaptHealth: AdaptHealth is one of the largest U.S. DMEPOS suppliers, providing home medical equipment and disposable supplies (sleep, respiratory, diabetes, urology, incontinence, wound care) — directly comparable to HCD across product categories, payer relationships, and national home-delivery model.
• Apria Healthcare (Owens & Minor): Apria, now part of Owens & Minor's Patient Direct segment, supplies home medical equipment and disposable supplies nationwide. Highly comparable to HCD in DME distribution model, payer mix, and patient-direct fulfillment.
• 180 Medical: 180 Medical specializes in catheter, ostomy, and incontinence supply delivery directly to patients' homes, working with insurance plans. Closely comparable to HCD in its focus on urological/ostomy disposables and insurance-billed recurring revenue.
• Byram Healthcare: Byram Healthcare is a national DMEPOS supplier of urological, ostomy, wound care, diabetes, and incontinence supplies. Comparable to HCD across product categories, payer mix, and home-delivery subscription model.
• Comfort Medical: Comfort Medical delivers catheters, ostomy, incontinence, and wound care supplies directly to patients with insurance billing — a near-direct competitor to HCD in the disposable urological and ostomy categories.
• Edgepark Medical Supplies: Edgepark is a long-standing online DMEPOS retailer shipping urological, ostomy, wound, diabetes, and incontinence supplies nationwide. Highly comparable to HCD's e-commerce enrollment and home-delivery model.
• US MED: US MED is a national mail-order supplier of diabetes testing supplies and CGM devices (including Dexcom and Abbott products). Directly comparable to HCD's diabetes CGM distribution business and recurring insurance-billed model.

Broad incumbents

• Lincare (Linde): Lincare, a subsidiary of Linde plc, is one of the largest U.S. home medical equipment providers focused primarily on respiratory therapies. Comparable to HCD as a national DME supplier with payer contracts and home-delivery infrastructure.

Others

• Medline Industries: Medline is one of the largest privately held medical supply manufacturers and distributors in the U.S. Directly relevant as the seller of the DMEPOS supplier business that HCD acquired in 2026, and a strategic supply-partner across HCD's product portfolio.

Emerging players

• Better Health: Better Health is an emerging digital-first DMEPOS supplier focused on urological, ostomy, and wound care supplies with insurance billing. Comparable to HCD's recurring-revenue model and chronic-condition patient base, with a more digitally-native go-to-market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/homecaredelivrd
• Facebookfacebook.com/homecaredelivered
• LinkedInlinkedin.com/company/home-care-delivered

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Home Care Delivered