What LCP Transportation does

LCP Transportation LLC is a private, Indianapolis-based non-emergency medical transportation (NEMT) management company founded in 1998, operating exclusively within the State of Indiana. The company functions as a contracted transportation broker and manager for Indiana Medicaid Managed Care Programs — including the Healthy Indiana Plan, Hoosier Healthwise, and Hoosier Care Connect — and delivers services to members enrolled with major MCOs/HMOs such as United Healthcare, Humana, and CareSource. LCP organizes and coordinates member transportation through a centralized 24/7/365 call center staffed by Transportation Concierge Service Representatives, supplemented by a statewide vendor network of IHCP-enrolled transportation providers and an internal fleet deployed for after-hours and rural long-distance trips.

The company's technological backbone is its proprietary web-based platform called MILE (Managed Integrated Logistic Exchange), built on a relational database and integrating scheduling, dispatch, auto-assignment of transportation resources, auto-dispatching of return trips, electronic manifesting, trip reporting, and encounter claims submission. A separate proprietary claims processing system handles end-to-end adjudication for both NEMT mileage reimbursement and emergency ambulance claims, while a utilization management reporting module tracks usage patterns to flag high-utilization members and potential fraud or abuse. LCP also integrates with public transit systems across 11 Indiana cities — including IndyGo, CATS, CITILINK, MITS, and TRANSPO — to offer bus passes and mileage reimbursement as lower-cost transportation alternatives.

Commercially, LCP operates a B2B managed-services model: revenue derives from fees charged to MCOs and HMOs for transportation coordination, scheduling, dispatch, utilization management, and quality assurance, plus transaction-based claims processing fees. Pricing is not publicly disclosed, as services are bundled into member health plan benefits at no out-of-pocket cost. The go-to-market is sales-led through direct partnerships with health plans, supplemented by healthcare provider referrals and dedicated member portals. The company is founder-owned (Ron Robinson, 1998), with current leadership including CEO Denis Suggs, President Adam Ittenbach, and VP of Administrative Operations Kathy McGowen; no external investors, private equity ownership, or material M&A activity are disclosed.

Name

LCP Transportation

Legal name

LCP Transportation LLC

Website

https://lcptransportation.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

LCP Transportation LLC is a private Indianapolis-based non-emergency medical transportation management company serving Indiana Medicaid Managed Care Organizations (United Healthcare, Humana, CareSource) via its proprietary MILE platform, coordinating member rides through a 24/7 call center and a statewide vendor network.

Ownership category

akta.pro rank

Product category

Non-Emergency Medical Transportation (NEMT) Management

NAICS

Special Needs Transportation (485991), Other Support Activities for Transportation (4889)

SIC

Transportation Services (4700)

akta.pro primary industry

Brokerage, Scheduling & Eligibility Management (NEMT/Paratransit Brokers) (TLAFAKAE)

akta.pro secondary industries

Non-Emergency Medical Transportation (NEMT) Providers (TLAFAKAB), Special Needs & Senior Transportation Services (TLAFAKAI), Wheelchair-Accessible Vehicle (WAV) & Stretcher Transport Services (TLAFAKAC)

Keywords

• Non-emergency medical transportation
• Medicaid transportation management
• Healthcare transportation broker
• NEMT coordination services
• Medical ride scheduling

Headquarters

HQ city

Indianapolis

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. NEMT Transportation Management Services: LCP serves as a transportation management company (broker) for Medicaid Managed Care Programs, organizing and coordinating non-emergency medical transportation for members. Revenue is derived from service fees charged to MCOs and HMOs for transportation coordination, scheduling, dispatch, utilization management, and quality assurance services.
2. Claims Processing Services: Provides Medicaid Managed Care Claims Processing for Emergency Ambulance Transportation from receipt to final adjudication. Also processes mileage reimbursement claims for family members driving Medicaid members to appointments.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

LCP Transportation operates as a non-emergency medical transportation (NEMT) management company that schedules, dispatches, and brokers rides for Indiana Medicaid Managed Care members through a proprietary software platform, a statewide vendor network, and a 24/7 call center. It also performs Medicaid claims processing, utilization reporting, and mileage-reimbursement administration for emergency ambulance and NEMT services.

Product overview

LCP Transportation operates as a non-emergency medical transportation (NEMT) management company offering a single-source platform that combines scheduling and dispatching, transportation management, utilization reporting, and claims processing. The core technology backbone is the proprietary MILE (Managed Integrated Logistic Exchange) web-based software system, which integrates scheduling, dispatch, electronic manifesting, trip reporting, and encounter billing into one unified platform. Additional service modules include centralized 24/7 call center management with multilingual support, utilization management and reporting for Medicaid Managed Care Programs, and proprietary claims processing for both NEMT and emergency ambulance transportation. The company brokers transportation through a network of third-party vendors while also deploying its own fleet for after-hours and rural long-distance trips.

Differentiator

Problem solved

Functional benefit

Products and services

• Non-Emergency Medical Transportation (NEMT) Services Full range of non-emergency medical transportation services for Indiana Medicaid members, including sedan, van, taxi, and rideshare options; wheelchair-accessible transportation; stretcher vans; and non-emergency ambulance services for patients with complex needs or limited physical mobility. Delivered to Medicaid MCOs, HMOs, and Indiana Medicaid through contracted managed-services relationships.
• Medicaid Managed Care Claims Processing Proprietary claims processing service that validates timely filing and eligibility, confirms prior approval of services, manages encounter claims submission, and handles emergency ambulance transportation claims from receipt to final adjudication for Medicaid Managed Care programs. Also processes mileage reimbursement claims for family members driving Medicaid members to appointments.
• Transportation Management & Call Center Operations Centralized 24/7/365 statewide call center for member scheduling, eligibility verification, and transportation coordination with multilingual support, paired with management of NEMT operations including coordination with statewide transportation vendors, integration with city bus systems, bus pass and mileage reimbursement programs, and quality assurance tracking for vendors.
• Utilization Reporting & Analytics Reporting and analytics service for Medicaid Managed Care Programs, including utilization trend tracking, denial monitoring, trip efficiency analysis, and fraud/abuse detection through relational database reporting across LCP's vendor network.
• MILE (Managed Integrated Logistic Exchange) Platform Proprietary web-based transportation management software platform used internally by LCP to enable scheduling and dispatching, auto-assigning transportation resources, auto-dispatching return trips, electronic manifesting, trip reporting, transportation resource payments, and encounter claims submission across the statewide vendor network.

Quantifiable outcome

• Decreased cost per trip through maximized transportation provider trip efficiency
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Seven partnerships are on record, tiered core.

• United HealthcarecoreChannel Partner/ Reseller/ DistributorUnited Healthcare has a dedicated partner portal for scheduling member transportation. Members access LCP services through United Healthcare benefits and can contact United Healthcare representatives to schedule rides. LCP handles the transportation coordination while United Healthcare covers the benefit.
• HumanacoreChannel Partner/ Reseller/ DistributorHumana partners with LCP for NEMT transportation management. Humana members can schedule transportation through the LCP system with services covered under their health plan transportation benefit.
• Indiana Medicaid / IHCPcoreChannel Partner/ Reseller/ DistributorIndiana Health Coverage Programs (IHCP) is the state Medicaid program through which LCP operates. Transportation vendors must enroll with IHCP as provider type 26 (Transportation). LCP processes claims and encounters for the state Medicaid program.
• Healthy Indiana PlancoreChannel Partner/ Reseller/ DistributorHIP is Indiana's Medicaid expansion program. LCP provides NEMT management services for HIP members enrolled in managed care.
• Hoosier HealthwisecoreChannel Partner/ Reseller/ DistributorIndiana's Medicaid program for children, pregnant women, and families. LCP provides transportation coordination for Hoosier Healthwise members.
• Hoosier Care ConnectcoreChannel Partner/ Reseller/ DistributorIndiana Medicaid program for individuals with disabilities or chronic conditions. LCP provides NEMT management for Hoosier Care Connect members.
• Indiana Transportation VendorscoreChannel Partner/ Reseller/ DistributorNetwork of licensed, insured transportation providers throughout Indiana who fulfill member transportation needs under LCP's coordination. LCP has maintained vendor relationships since 1998. Vendors must have IHCP enrollment and meet compliance requirements.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Modivcare: Modivcare is the largest NEMT broker in the US, serving Medicaid, Medicare Advantage, and commercial plans across 50 states via its subsidiary LogistiCare. It competes directly with LCP for Medicaid managed care transportation contracts and operates a much larger national platform.

Direct peers

• MTM (Medical Transportation Management): MTM is one of the largest direct NEMT brokers/management companies in the US, contracting with state Medicaid programs and MCOs to arrange non-emergency medical transportation. Operates a similar brokerage model with proprietary technology and a statewide vendor network, making it the closest functional peer to LCP.
• Southeastrans: Southeastrans is an NEMT management company that contracts with Medicaid managed care plans and state agencies to coordinate member transportation. Operates a comparable B2B brokerage model with member scheduling, vendor networks, and utilization reporting; competes with LCP for state Medicaid contracts.
• Access2Care: Access2Care provides NEMT management services for health plans, Medicaid programs, and managed care organizations. Operates the same type of brokerage/brokering-plus-network model that LCP uses, with centralized call center, dispatch technology, and a vendor network.
• Secure Transportation: Secure Transportation is a national NEMT provider offering sedan, wheelchair, and stretcher services through its own fleet and a contracted network. While more fleet-heavy than LCP, it competes for the same Medicaid and managed care NEMT business and serves comparable member populations.
• WellTrans: WellTrans is an NEMT broker that coordinates non-emergency medical transportation for managed care plans and Medicaid programs, with a focus on technology-enabled scheduling and dispatch. Comparable to LCP in serving Medicaid populations via B2B contracts with MCOs.

Emerging players

• Roundtrip: Roundtrip is a digital NEMT booking and management platform connecting health plans, providers, and transportation companies. It overlaps with LCP in NEMT coordination and represents an emerging technology-led approach to the same Medicaid and managed care transportation benefit management opportunity.
• Circulation Health: Circulation provides digital NEMT management for health plans and managed care organizations, focusing on ride-sharing integrations and HIPAA-compliant booking. Competes for managed care NEMT contracts, particularly where payers want a technology-forward alternative to traditional brokers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/LCPTransportation
• LinkedInlinkedin.com/company/lcp-transportation-llc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about LCP Transportation