BestCare
BestCare Treatment Services is a nonprofit behavioral healthcare provider in Central Oregon delivering addiction treatment, mental health counseling, medication-assisted recovery, gambling treatment, and prevention services across more than 13 owned facilities in five cities, serving Medicaid, Medicare, private insurance, and sliding-scale patients.
- Company typePrivate
- Founded1997
- HeadquartersRedmond, United States
- Headcount11–50
- GTM typeB2C
- OfferingServices
What BestCare does
BestCare Treatment Services Inc. is a private nonprofit behavioral healthcare organization headquartered in Redmond, Oregon, founded in November 1997 through a partnership among Deschutes County, the State of Oregon, St. Charles Medical Center, and Central Oregon District Hospital, and granted 501(c)(3) status in July 2001. The organization delivers an integrated continuum of addiction and mental health services across Central Oregon and Klamath Falls, including medically supervised withdrawal management, short-term residential treatment, intensive outpatient, standard outpatient, medication-assisted recovery using FDA-approved buprenorphine (Sublocade) and naltrexone (vivitrol) products, gambling addiction treatment, and prevention education. It operates more than 13 owned facilities across five cities — Bend, Redmond, Madras, Prineville, and Klamath Falls — including the only Spanish-speaking residential alcohol and drug treatment program in Oregon. Specialized programs include Nurture Oregon (pregnant and postpartum individuals with SUD), the Young Adults in Transition Hub (ages 14–24), WrapAround children's services, school-based mental health clinicians in Crook and Jefferson County schools, and the Taylor Center low-barrier program. Clinical delivery is grounded in evidence-based approaches such as Motivational Interviewing, ASAM PPC-2R placement criteria, CBT, DBT, and alternative therapies, with CARF International Accreditation held since 2014.
BestCare's business model is reimbursement-driven rather than commercial. Revenue is generated primarily through Oregon Health Plan (Medicaid), Medicare, CHIP, and major private insurance contracts, supplemented by sliding-scale self-pay, charitable donations, and government community mental health program contracts with the Oregon Health Authority for Jefferson and Crook Counties. A sliding fee schedule ensures no patient is denied access due to inability to pay. Go-to-market is community-led and referral-driven: patients arrive via healthcare provider referrals (notably St. Charles Health System), crisis teams, school-based clinicians, 12-step program partnerships with Central Oregon AA Intergroup and High Desert Area NA, and direct Open Access walk-in intake with same-day or next-day service availability at multiple locations. Marketing is grassroots-oriented through community events such as the Restoring Hope Community Luncheon, social media, and alumni newsletters. The organization is led by long-tenured Executive Director Rick Treleaven (in role since 2001) and is governed by a board of directors with no parent company.
BestCare firmographics
Firmographics- Name
- BestCare
- Legal name
- BestCare Treatment Services Inc.
- Website
- https://bestcaretreatment.org
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- BestCare Treatment Services is a nonprofit behavioral healthcare provider in Central Oregon delivering addiction treatment, mental health counseling, medication-assisted recovery, gambling treatment, and prevention services across more than 13 owned facilities in five cities, serving Medicaid, Medicare, private insurance, and sliding-scale patients.
- Ownership category
- akta.pro rank
BestCare industry classification
Industry- Product category
- Behavioral Health Services
- NAICS
- Residential Mental Health and Substance Abuse Facilities (623220), Outpatient Mental Health and Substance Abuse Centers (621420)
- SIC
- Services-Nursing & Personal Care Facilities (8050), Services-Specialty Outpatient Facilities, Nec (8093)
- akta.pro primary industry
- Residential Mental Health Treatment Centers (HLAFACAC)
Keywords
Where BestCare is headquartered
LocationHeadquarters
- HQ city
- Redmond
- HQ country
- United States
- HQ region
- North America
Offices13 records
Markets served
BestCare business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain
Revenue model
- Insurance-Based Revenue: Treatment options are covered by Oregon Health Plan and most major private insurance providers. BestCare is considered the preferred provider by many of the region's largest health plans including the Oregon Health Plan, Medicare, CHIP, and many private insurance types.
- Private Pay: Private pay options are available for both detox and residential treatment programs for patients without insurance coverage.
- Sliding Scale Program: Discounted/sliding fee schedule based on family size and income for individuals unable to pay full costs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Insurance-covered treatment for OHP and private insurance holders |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
BestCare product offering
Product offeringCore offering
BestCare Treatment Services is a nonprofit behavioral healthcare organization that provides addiction and mental health treatment across Central Oregon and Klamath Falls. Its core offering is a four-level continuum of care — medically supervised withdrawal management (detox), residential treatment, intensive outpatient, and outpatient treatment — supplemented by medication-assisted recovery, mental health counseling, gambling treatment, and community mental health programs. Services are reimbursed primarily through Oregon Health Plan, Medicare, and major private insurance, with sliding-fee and private-pay options to ensure access.
Product overview
BestCare Treatment Services is a behavioral healthcare organization offering a comprehensive suite of addiction treatment and mental health services across Central Oregon and Klamath Falls. The organization operates through multiple levels of care including withdrawal management/detox services, residential treatment, intensive outpatient, and outpatient programs. Core service lines include Alcohol & Substance Abuse Treatment, Mental Health Counseling, Medication Supported Recovery (MAT), Gambling Addiction Treatment, and Prevention Services. Specialized programs include Nurture Oregon for pregnant individuals, the Taylor Center low-barrier program, School-Based Mental Health Services, WrapAround Services for children and families, and the Young Adults in Transition Hub (YATH). The organization also operates Servicios Latinos, Oregon's only Spanish-language residential addiction treatment program. Services are delivered across facilities in Bend, Redmond, Madras, Prineville, and Klamath Falls.
Differentiator
Problem solved
Functional benefit
Brands
- Nurture Oregon: A care model providing pregnant individuals with substance use concerns peer recovery support, doula services, maternity care connection, substance and mental health treatment along with social service coordination.
- Taylor Center
Products and services
- Alcohol & Substance Abuse Treatment Comprehensive addiction treatment for alcohol and drug dependence delivered through detox, residential, intensive outpatient, and outpatient programs using Motivational Interviewing, CBT, DBT, and FDA-approved medications, for adults seeking recovery across Central Oregon.
- Mental Health Counseling Mental health counseling, assessment, and psychiatric support offered as a standalone service or alongside drug and alcohol treatment, for adults, children, and families with depression, anxiety, bipolar disorder, or severe and persistent mental illness.
- Medication Supported Recovery (MSR/MAT) FDA-approved medication-assisted treatment with buprenorphine products (Sublocade) and naltrexone products (Vivitrol) for opiate and alcohol use disorder recovery, managed by specially licensed healthcare providers.
- Withdrawal Management Services (Detox) Medically supervised 24/7 detox services at Redmond and Klamath Falls facilities providing safe withdrawal management with physician and nursing oversight for alcohol, stimulant, and opiate dependence.
- Gambling Addiction Treatment Free outpatient gambling addiction treatment and counseling services offered as a community service in Bend, Madras, and Prineville for individuals whose gambling affects employment, finances, and family.
- Prevention Services Substance abuse prevention, suicide prevention, and Mental Health First Aid training delivered across Central Oregon using the six prevention strategies of the Center for Substance Abuse Prevention.
- Community Mental Health Services (CMHP) Contracted community mental health program for Jefferson and Crook counties providing mental health assessments, counseling, psychiatric services, medication management, case management, and crisis intervention for children, families, and adults.
- Nurture Oregon Specialized care model providing pregnant individuals with substance use concerns peer recovery support, doula services, maternity care connection, substance and mental health treatment, and social service coordination.
- Servicios Latinos (Latino Residential Treatment) The only Spanish-language residential alcohol and drug treatment program in Oregon, CARF-certified in the Pacific Northwest, offering approximately two-month short-term high-intensity residential treatment for men with culturally rooted programming.
- Taylor Center Low-barrier program in Bend providing resources and removing obstacles for individuals in need, including assistance obtaining IDs, record expungement, phone plans, shelter, mental health and SUD services, transportation, and basic necessities.
- School-Based Mental Health Services On-site mental health counseling services delivered by embedded clinicians in schools across Crook and Jefferson counties, providing individual counseling for children and adolescents.
- WrapAround Services Intensive community-based treatment services for children and families with high-level mental health needs, coordinated by WrapAround facilitators drawing on family, support network, and community partners.
- Young Adults in Transition Hub (YATH) Program for young people aged 14-24 with mental health and behavioral challenges who may not fit traditional community health program criteria, providing transition-age support.
- Redmond Residential Treatment Short-term, high-intensity drug and alcohol residential treatment program at the Redmond facility, providing medically supervised care as part of the four-level treatment continuum.
- Outpatient Addiction Treatment Outpatient addiction treatment programs at Redmond, Bend, and Madras locations offering individual and group counseling, drug testing, and state-certified DUII treatment for adults and adolescents.
- Klamath Falls Residential Treatment Residential alcohol and drug treatment facility in Klamath Falls acquired from Klamath County in November 2008, providing detox and short-term high-intensity treatment.
Quantifiable outcome
- Residential treatment typically lasts 25-45 days with estimated 30-day completion
- +2 more outcomes
Companies that use BestCare
Customer profileNamed customers5 records
Segments6 records
Ideal customer profiles4 records
BestCare technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
BestCare partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered gold sponsor, community champion, community partner, core and founding.
- Pacific Sourcegold sponsorGold sponsor for the Restoring Hope Community Luncheon event supporting BestCare's community fundraising efforts.
- First Interstate Bankgold sponsorGold sponsor for the Restoring Hope Community Luncheon event.
- St. Charles Health Systemcommunity championSt. Charles acquired the Negus Way property in Redmond where one of BestCare's residential treatment campuses resides. Historical founding partner alongside Deschutes County, State of Oregon, and Central Oregon District Hospital.
- GOBHI (Greater Oregon Behavioral Health, Inc.)community championCommunity champion sponsor for the Restoring Hope Community Luncheon.
- Summit Bank Groupcommunity championCommunity champion sponsor for the Restoring Hope Community Luncheon.
- MHACBO (Mental Health and Addiction Counseling Board)community partnerCommunity partner sponsor for BestCare events.
- Oregon Health AuthoritycoreContracted community mental health program provider for Jefferson and Crook County. Receives funding and oversight for mental health services.
- Central Oregon AA IntergroupcoreOngoing 12-step meeting partnership providing continuing support services for patients before and after rehab.
- Central Oregon High Desert Area N.A.coreNarcotics Anonymous partnership providing 12-step support groups for recovery alumni.
- Oregon Health & Sciences UniversitycoreBestCare physicians complete addiction medicine ECHO certification through OHSU.
- Deschutes CountyfoundingFounding partner along with State of Oregon, St. Charles Medical Center, and Central Oregon District Hospital when BestCare was established in 1997.
- State of OregonfoundingFounding partner when BestCare was established in 1997 through partnership with Deschutes County, St. Charles Medical Center, and Central Oregon District Hospital.
Scale indicators5 records
Recent moves10 records
Expansion highlights5 records
BestCare competitors and assessment
Company assessmentBroad incumbents
- CRC Health Group: CRC Health Group (now part of BayMark Health Services) operates a large network of residential and outpatient behavioral health and addiction treatment facilities. Comparable in residential SUD treatment focus and CARF-accredited operations, though operating nationally as a for-profit provider.
- Hazelden Betty Ford Foundation: Hazelden Betty Ford is the largest nonprofit addiction treatment provider in the United States, offering residential, outpatient, and MAT services nationwide. Comparable in CARF accreditation and integrated treatment philosophy, but operates at national scale rather than regional nonprofit community-provider scope.
- Recovery Centers of America: Recovery Centers of America operates a multi-state network of inpatient and outpatient addiction treatment facilities across the East Coast and Midwest. Comparable in full continuum-of-care model (detox through outpatient) but for-profit and national rather than community-based nonprofit.
- New Season: New Season is one of the largest for-profit operators of outpatient opioid treatment programs in the U.S., operating MAT clinics nationwide. Comparable in medication-assisted treatment focus and CARF accreditation, but for-profit and outpatient-only rather than residential.
Regional players
- Lifeways Community Health: Lifeways is an Oregon-based nonprofit providing mental health, substance use, and developmental disability services as a community mental health program in Malheur County. Comparable as an Oregon CMHP contractor with similar payer mix and service scope, but geographically distinct from BestCare's Central Oregon footprint.
- Symmetry Care: Symmetry Care is an Oregon-based nonprofit providing behavioral health, mental health, and substance use treatment in Grant, Harney, and Wheeler counties. Comparable as an Oregon community mental health program contractor serving rural populations with overlapping service lines.
- Mid-Columbia Center for Living: Mid-Columbia Center for Living is an Oregon community mental health program serving Hood River, Wasco, and Sherman counties with behavioral health and substance use services. Highly comparable as a county-contracted community mental health provider in Oregon, though operating in a different geographic region than BestCare.
Direct peers
- CODA Inc: CODA is a Portland-based nonprofit providing substance use disorder treatment, including residential, outpatient, and medication-assisted treatment, primarily serving Oregon Medicaid populations. Direct competitor in Oregon SUD treatment with overlapping payer mix and patient population.
- Adapt Integrated Health Care: Adapt is an Oregon-based nonprofit providing behavioral health, substance abuse treatment, primary care, and community mental health services across multiple counties. Comparable in operating model as a multi-service community behavioral health nonprofit in Oregon.
- DePaul Treatment Centers: DePaul is a long-standing Oregon nonprofit providing adult and adolescent residential substance abuse treatment, outpatient services, and recovery housing in Portland. Comparable in nonprofit structure, residential SUD focus, and Oregon Medicaid dependency.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
BestCare social profiles
Digital presenceBestCare financial estimates
Financial estimateRevenue estimate
Valuation estimate
BestCare leadership team
Management profileNumber of profiles
Profiles1 record
BestCare funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
BestCare M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about BestCare
What does BestCare do?
BestCare Treatment Services is a nonprofit behavioral healthcare organization that provides addiction and mental health treatment across Central Oregon and Klamath Falls. Its core offering is a four-level continuum of care — medically supervised withdrawal management (detox), residential treatment, intensive outpatient, and outpatient treatment — supplemented by medication-assisted recovery, mental health counseling, gambling treatment, and community mental health programs. Services are reimbursed primarily through Oregon Health Plan, Medicare, and major private insurance, with sliding-fee and private-pay options to ensure access.
Is BestCare a public or private company?
BestCare is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was BestCare founded?
BestCare was founded in 1997. It employs 11 to 50 people.
Where is BestCare based?
BestCare is headquartered in Redmond, United States, in the North America region.
How does BestCare make money?
Three revenue lines are on record. Insurance-Based Revenue is the primary driver. The others are private Pay and sliding Scale Program.
Who are BestCare's main competitors?
Broad incumbents on record are CRC Health Group, Hazelden Betty Ford Foundation, Recovery Centers of America and New Season. Regional players are Lifeways Community Health, Symmetry Care and Mid-Columbia Center for Living. Direct peers are CODA Inc, Adapt Integrated Health Care and DePaul Treatment Centers.
Does BestCare have an API?
No public API is recorded for BestCare.
What industry is BestCare in?
BestCare's product category is Behavioral Health Services. Its primary akta.pro industry code is HLAFACAC, Residential Mental Health Treatment Centers. Its NAICS code is 623220 and its SIC code is 8050.