Kissimmee Utility Authority

What Kissimmee Utility Authority does

Kissimmee Utility Authority (KUA) is a community-owned public power utility founded in 1901 that operates and manages the municipal electric distribution system serving residential and commercial customers across Kissimmee and Osceola County, Florida. The utility employs nearly 300 workers and operates within an exclusive certified service territory under Florida public power regulation. KUA's core technology stack centers on Advanced Metering Infrastructure (AMI) smart meters — deployed system-wide beginning in 2019 — which enable remote meter reading, remote start/stop of service, automatic outage reporting, and daily consumption data transmission via secure wireless networks. Customer-facing digital services are built on partner platforms: the MyMeter-powered online portal (Accelerated Innovations) handles billing, usage tracking, and account management, while DataCapable provides real-time outage mapping.

KUA's business model is usage-based electric billing (kWh consumption plus base service charges and fees) with multiple recurring and prepaid revenue streams layered on, including the e-FlexPay pre-pay program, the Average Bill Plan, and a meter-based Surge Protection subscription. The go-to-market is direct-to-consumer within the certified service territory, distributed through a customer service center, 24-hour phone support, the My.KUA.com online portal, Amscot payment locations, and active community engagement (events, scholarships, internships). Additional product lines extend beyond commodity electricity into electric vehicle home charging and public charging infrastructure, Community Solar, and free home energy audits. As a community-owned not-for-profit, KUA reinvests revenue in infrastructure and community programs rather than distributing profits to shareholders, and is governed by a board accountable to customer-owners. The utility has accumulated significant industry recognition, including consecutive-year American Public Power Association Excellence in Reliability Awards (2023, 2025), APPA Smart Energy Provider Designation, and a 2022 Digital Utility Transformation Award from Advanced Utility Systems.

Name

Kissimmee Utility Authority

Legal name

Kissimmee Utility Authority

Website

https://kua.com

Company type

Private

Founded year

1901

Operating status

Operating

Headcount range

251–500 employees

Short description

Kissimmee Utility Authority is a community-owned municipal electric utility founded in 1901, serving residential and commercial customers across Kissimmee and Osceola County, Florida, with nearly 300 employees and AMI smart meter infrastructure.

Ownership category

akta.pro rank

Product category

Municipal Electric Utility

NAICS

Electric Power Distribution (221122)

SIC

Electric Services (4911)

akta.pro primary industry

Regulated Residential & SMB Retail Supply (Default/Standard Offer) (EUAGABAA)

Keywords

• Electric utility services
• Electricity distribution
• AMI smart meters
• Community solar programs
• EV charging infrastructure

Headquarters

HQ city

Kissimmee

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Infrastructure, Personnel, Technology or R&D, Marketing or Sales, Supply Chain, Others

Revenue model

1. Electric Utility Service: KUA provides electricity distribution services to residential and commercial customers in Osceola County. Revenue is generated through electricity sales based on consumption (kilowatt-hours) plus base service charges and various fees.
2. Surge Protection Program: Meter-based surge protection program offering appliance protection for a monthly fee.
3. e-FlexPay Prepaid Program: Prepaid electricity program allowing customers to pay as they go for electricity.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels10 records

Core offering

Kissimmee Utility Authority (KUA) is a community-owned public power utility that distributes electricity to residential and commercial customers across Kissimmee and Osceola County, Florida. Its core offering is regulated electric distribution supported by AMI smart meters, with supplementary programs including e-FlexPay prepay billing, surge protection, community solar, EV charging (home and public stations), free home energy audits, and customer self-service through the MyMeter digital portal.

Product overview

Kissimmee Utility Authority (KUA) is a public power utility providing electric services to the Kissimmee/Osceola County area. The company offers a comprehensive suite of products and services centered on electricity distribution and customer management. Core offerings include residential and commercial electric service, advanced metering infrastructure, multiple payment programs (e-FlexPay pre-pay, Average Bill Plan, eBill), energy efficiency services (free home energy audits, surge protection), electric vehicle charging (Home EV Charger Program, public charging stations), and renewable energy options (Community Solar Program). KUA's customer-facing digital services include the MyMeter-powered customer portal, real-time outage mapping, text-based scam alerts, and mobile-accessible account management. Beyond utility services, KUA operates extensive community engagement programs including scholarships, internships, The Big Grill community BBQ lending program, Movie in the Park events, and community sponsorships. The utility maintains a strong focus on reliability with tree trimming services and infrastructure upgrades, while also providing financial assistance through the Good Neighbor Utility Assistance Fund.

Differentiator

Problem solved

Functional benefit

Brands

• e-FlexPay: Pre-pay program that lets customers pay as they go online, providing flexibility and control over bill payments.
• Good Neighbor Utility Assistance Fund
• The Big Grill

Products and services

• e-FlexPay A pre-pay electricity program that allows customers to pay as they go online for electric service, providing flexibility and control over bill payments for residential and commercial customers.
• Home EV Charger Program Electric vehicle charging program providing KUA's 7.68kW/240-volt Level 2 home charger that delivers up to 32 miles of range per hour of charging for residential EV owners.
• Surge Protection Program Meter-based surge protection program that protects household appliances from power surge damage, offered for a monthly subscription fee.
• Community Solar Program Solar energy subscription program allowing customers to participate in community solar generation without installing rooftop panels on their own property.
• Average Bill Plan Optional monthly payment program that minimizes large fluctuations in customer bill amounts by averaging electricity usage across the year into levelized monthly payments.
• Electric Vehicle Chargers (Public Charging Network) Public electric vehicle charging stations deployed at locations throughout KUA's service territory, accessible through the Greenlots mobile app for locating stations, checking availability, pricing, and charging status.
• Good Neighbor Utility Assistance Fund Voluntary customer contributory assistance program that helps KUA customers experiencing financial difficulty pay their utility bills in emergency situations.

Quantifiable outcome

• LED lights consume up to 80% less electricity than incandescent bulbs
• +2 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

Four partnerships are on record, tiered minor and core.

• CareerSource of Central FloridaminorStrategic or Co-development PartnerLocal high school students can apply for a KUA internship through CareerSource of Central Florida partner. This partnership connects students with utility industry experience and potential career pathways.
• Education Foundation of Osceola CountyminorStrategic or Co-development PartnerKUA offers four college scholarships and one electrical lineworker scholarship through the Education Foundation of Osceola County. The foundation administers all KUA scholarship programs for graduating high school seniors in the service territory.
• DatacapablecoreTechnology or IntegrationProvides KUA's real-time outage mapping system and service territory map. Customers can monitor outages in real-time and verify service area location through Datacapable-powered maps.
• Accelerated Innovations, LLCcoreTechnology or IntegrationPowers KUA's MyMeter customer portal platform. The platform enables bill payment, usage tracking, outage reporting, and account management for KUA customers.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Orlando Utilities Commission (OUC): OUC is a community-owned municipal utility serving Orlando and parts of Orange County with electric and water service. It is the closest geographic and structural peer to KUA — same Florida municipal utility model, overlapping central Florida service area, similar residential/commercial customer mix.
• JEA (Jacksonville Electric Authority): JEA is Florida's largest community-owned municipal utility, providing electric, water and wastewater services to Jacksonville and surrounding Northeast Florida. It is a direct peer given the shared municipal-utility model, regulated retail electric service, and similar residential/commercial customer focus.
• Lakeland Electric: Lakeland Electric is a municipal electric utility owned by the City of Lakeland, Florida. It is a direct peer given the same community-owned model, regulated retail electric distribution, generation ownership, and central-Florida regional exposure.
• Gainesville Regional Utilities (GRU): GRU is a multi-service municipal utility owned by the City of Gainesville providing electric, water, wastewater, and gas service. It is a direct peer given the same community-owned Florida municipal structure and regulated residential/commercial electric distribution.
• City of Tallahassee Utilities: Tallahassee's city-owned utility provides electric, water, gas, and wastewater services within Leon County, Florida. It is a direct peer as another Florida municipal electric utility operating under the same community-owned, regulated retail-supply model.
• Beaches Energy Services: Beaches Energy Services is a community-owned municipal electric utility serving Jacksonville Beach, Neptune Beach, and parts of Ponte Vedra Beach. It is a direct peer given its small-to-mid-sized Florida municipal electric utility profile and regulated residential/commercial service.
• Fort Pierce Utilities Authority (FPUA): FPUA is a community-owned municipal utility serving Fort Pierce on Florida's Treasure Coast with electric, water, and natural gas service. Comparable to KUA as a small-to-mid Florida municipal utility providing regulated retail electric service to residential and commercial customers.
• New Smyrna Beach Utilities Commission: New Smyrna Beach Utilities Commission is a small municipal electric utility on Florida's east coast. It is a direct peer given its community-owned structure, regulated retail electric distribution, and similar scale profile to KUA.

Broad incumbents

• Florida Municipal Power Agency (FMPA): FMPA is a wholesale power joint-action agency supplying generation and power-supply services to 30+ Florida municipal utilities, including KUA. It is a broad incumbent peer — not a direct retail competitor, but a critical ecosystem partner whose wholesale rates, generation mix, and planning decisions directly affect KUA's economics.

Others

• American Public Power Association (APPA): APPA is the national trade association for state and community-owned public power utilities in the U.S. It is an ecosystem peer — the body that issues many of KUA's reliability, safety, communications, and customer-satisfaction awards, and the primary advocacy organization for the public-power model KUA depends on.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights1 record

Customer concentration

• Xx.com/kuadirect
• YouTubeyoutube.com/channel/UCmpvleSurklINW7OeWODYAQ
• Facebookfacebook.com/mykua
• Instagraminstagram.com/kuadirect

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kissimmee Utility Authority