Telligent Systems
- Company typePrivate
- Founded2004
- HeadquartersDallas, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
Telligent Systems firmographics
Firmographics- Name
- Telligent Systems
- Website
- https://telligent.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
Telligent Systems industry classification
Industry- Product category
- Enterprise Community Software
- NAICS
- Information (51)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Social Q&A & Knowledge Communities (BPAMABAI)
Keywords
Where Telligent Systems is headquartered
LocationHeadquarters
- HQ city
- Dallas
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Telligent Systems business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations
Revenue model
- Enterprise Software Platform: Subscription-based licensing of Verint CX Automation Platform, Workforce Engagement, Quality Automation, and AI-powered bots to enterprise customers. Revenue derived from platform deployment, bot licensing, and ongoing support services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise platform with modular capabilities |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels7 records
Telligent Systems product offering
Product offeringCore offering
Telligent Systems provides an enterprise-grade social community suite that connects customers, prospects, partners, and employees. The platform enables organizations to deploy branded online communities for stakeholder engagement, collaboration, and communication. The portfolio was expanded through acquisitions of Leverage Software (2011) and Zimbra (2013).
Product overview
Verint Systems offers a unified CX Automation Platform that combines AI, automation, and analytics in one place. The core platform (Verint Customer Engagement Platform) includes the Open Engagement Data Hub and Verint Da Vinci AI and Bots, with modular add-ons including Calabrio One (acquired brand), Workforce Engagement, Quality Automation, Copilots, Knowledge Automation, CX Analytics, Conversational and Agentic AI, Enterprise Recording, Financial Compliance, and Fraud and Security Solutions. The platform serves enterprises across banking, insurance, public sector, retail, and telecommunications industries, with solutions for embrace generative AI, improve service quality, improve agent productivity, drive workforce excellence, and increase CX automation.
Differentiator
Problem solved
Functional benefit
Products and services
- Social Community Suite Enterprise-grade social community platform for connecting customers, prospects, partners, and employees through branded online communities.
- Zimbra (acquired) Email and collaboration platform acquired by Telligent Systems, extending the company's community and communication software portfolio.
- Leverage Software (acquired) Community software platform acquired by Telligent Systems to strengthen online community capabilities for enterprise customers.
Quantifiable outcome
- 10-minute decrease in average handle time
- +6 more outcomes
Companies that use Telligent Systems
Customer profileNamed customers5 records
Segments7 records
Ideal customer profiles1 record
Telligent Systems technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature8 records
Telligent Systems partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and standard.
- GooglecoreStrategic customer-partner relationship where Google uses Verint Workforce Management (WFM) to manage distributed workforce globally. Verint helps Google manage hundreds of millions of conversations annually across 50+ locations worldwide. This relationship demonstrates Verint's ability to scale for the world's largest technology company.
- Five9coreFive9 is a channel partner that helps customers transform customer engagement. Case study partner showcasing joint go-to-market capabilities in contact center market.
- Group ElitestandardPartner that facilitates change and modernization for customers. Case study partner demonstrating implementation capabilities.
- ConnexstandardPartner that improves call center, back office, and branch operations. Case study partner with implementation focus.
Scale indicators9 records
Recent moves5 records
Expansion highlights3 records
Telligent Systems competitors and assessment
Company assessmentDirect peers
- Higher Logic: Enterprise community and engagement platform primarily serving associations and B2B customer communities — directly comparable to Telligent's enterprise community focus with similar target buyers and deployment model.
- Bevy: Enterprise community platform focused on customer and user communities for B2B SaaS companies — directly competes for the same 'enterprise community suite' positioning as Telligent in the SaaS vertical.
- Khoros: Enterprise community platform (resulting from Lithium + Spredfast + Khoros merger) providing branded communities, social media management, and customer engagement — directly comparable to Telligent's social community suite for large enterprises.
- Vanilla Forums: Long-standing community platform vendor serving enterprise customer communities — closely comparable in product positioning and target customer base to Telligent's social community suite.
Emerging players
- Discourse: Modern open-source community platform popular for customer and product communities — competing with Telligent in the SMB and product-led community segment with a more modern UX and tech stack.
- Tribe: Modern no-code community platform serving product-led SaaS and customer communities — overlaps with Telligent in customer and product community use cases with a more modern, lighter deployment model.
Broad incumbents
- Sprinklr: Enterprise customer experience / social media management platform with community capabilities — broader portfolio but overlapping in social community and customer engagement, competing for similar enterprise budgets.
- Salesforce Experience Cloud: Salesforce's branded community portal product (formerly Community Cloud) for customers, partners, and employees — overlapping with Telligent's multi-stakeholder community use cases but as part of a much broader CRM/CRM-adjacent platform.
- Microsoft Viva Engage (Yammer): Microsoft's enterprise social network product for employee and partner communities — competing with Telligent's employee and partner community use cases, embedded inside Microsoft 365 enterprise contracts.
Regional players
- Ning: SaaS community platform for creating branded niche communities — comparable product category (social community software) though positioned more toward SMB/creator customers than Telligent's enterprise focus.
Market position
Strengths3 records
Weaknesses3 records
Competitive moat4 records
Key risks5 records
Key highlights5 records
Customer concentration
Telligent Systems social profiles
Digital presenceTelligent Systems financial estimates
Financial estimateRevenue estimate
Valuation estimate
Telligent Systems leadership team
Management profileNumber of profiles
Profiles3 records
Telligent Systems funding detail
Funding detailFunding overview
Funding rounds5 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Telligent Systems M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Telligent Systems
What does Telligent Systems do?
Telligent Systems provides an enterprise-grade social community suite that connects customers, prospects, partners, and employees. The platform enables organizations to deploy branded online communities for stakeholder engagement, collaboration, and communication. The portfolio was expanded through acquisitions of Leverage Software (2011) and Zimbra (2013).
When was Telligent Systems founded?
Telligent Systems was founded in 2004. It employs 101 to 250 people.
Where is Telligent Systems based?
Telligent Systems is headquartered in Dallas, United States, in the North America region.
How does Telligent Systems make money?
One revenue line is on record: enterprise Software Platform.
Who are Telligent Systems's main competitors?
Direct peers on record are Higher Logic, Bevy, Khoros and Vanilla Forums. Emerging players are Discourse and Tribe. Broad incumbents are Sprinklr, Salesforce Experience Cloud and Microsoft Viva Engage (Yammer). Ning is listed as a regional player.
Does Telligent Systems have an API?
No public API is recorded for Telligent Systems.
What industry is Telligent Systems in?
Telligent Systems's product category is Enterprise Community Software. Its primary akta.pro industry code is BPAMABAI, Social Q&A & Knowledge Communities. Its NAICS code is 51 and its SIC code is 7372.