Retail Services Group
RSG is a privately held IT managed-services and systems-integration provider founded in 1990 that delivers hardware deployment, POS, cloud, and cybersecurity solutions to large brick-and-mortar enterprises across retail, banking, restaurant, and healthcare verticals.
- Company typePrivate
- Founded1990
- HeadquartersCharlotte, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What Retail Services Group does
Retail Services Group (operating as RSG / RSG Global) is an IT services, systems integration, and managed services provider founded in 1990 and serving brick-and-mortar enterprises across four verticals: retail, banking/financial services, restaurant/food service, and healthcare. The company combines hardware product deployment (wireless, telephony, POS, video surveillance) with managed solutions (Retail Cloud, infrastructure, cybersecurity, advisory). Its delivery backbone includes a 24/7 service desk, a Global Project Management function for multi-site rollouts, and Tier 4 data centers carrying a 99.995% uptime SLA. The customer base is composed of large multi-location enterprises including ALDO Group (1,400 stores), Tiffany & Co., Foot Locker, Walmart Canada, Hudson's Bay, TJX (Winners/Marshalls/HomeSense), McDonald's, Burger King, KFC, Tim Hortons, Interac, and Bethesda Hospital.
The business model rests on three revenue streams: recurring IT managed services sold on multi-year contracts (infrastructure support, cybersecurity, cloud); hardware product sales and deployment sourced from a broad vendor partner network; and professional services (advisory, project management, implementation, integration). Pricing is not publicly disclosed and operates on a quote-based, custom enterprise model tailored per engagement. Go-to-market is a direct enterprise field-sales motion supplemented by channel/VAR distribution through technology vendor partners, with top-of-funnel demand generated via website content, SEO, LinkedIn, and email.
RSG positions on integration interoperability — it resells and integrates products from a large roster of vendors (Zebra, Verifone, NCR Voyix, Oracle, Toshiba, Ingenico, HP, Dell, Epson, Microsoft, AWS, and others) rather than building proprietary software. Corporate structure is distributed: the firm cites a Toronto, Canada headquarters, operates a Charlotte, North Carolina office, and registers RSG Global Ltd in England and Wales, with the legal operating entity Retail Services Group, Inc. The company is privately held with no documented external institutional investment, and is led by CEO Rodney McBrien.
Retail Services Group firmographics
Firmographics- Name
- Retail Services Group
- Legal name
- Retail Services Group, Inc.
- Website
- https://rsg-global.com
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- RSG is a privately held IT managed-services and systems-integration provider founded in 1990 that delivers hardware deployment, POS, cloud, and cybersecurity solutions to large brick-and-mortar enterprises across retail, banking, restaurant, and healthcare verticals.
- Ownership category
- akta.pro rank
Retail Services Group industry classification
Industry- Product category
- Managed IT Services for Retail and Brick-and-Mortar Enterprises
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Retail ERP (Merchandising, POS Back Office) (HDAEAEAD)
- akta.pro secondary industries
- Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC), Core ERP Suites (Financials, Procurement, Projects) (HDAEAEAA)
Keywords
Where Retail Services Group is headquartered
LocationHeadquarters
- HQ city
- Charlotte
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Retail Services Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain
Revenue model
- IT Managed Services: Recurring managed IT services including infrastructure support, cybersecurity, and cloud solutions. Revenue generated through long-term service contracts with enterprise clients.
- Technology Products: Sale and deployment of hardware products including wireless systems, telephony, POS solutions, and video solutions from technology vendor partners.
- Professional Services: Advisory consulting, project management, implementation, and integration services for technology deployments across customer locations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom enterprise pricing based on scope of services |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels5 records
Retail Services Group product offering
Product offeringCore offering
Retail Services Group (RSG) is a managed IT services and systems integration company delivering end-to-end technology solutions for brick-and-mortar enterprises in retail, banking, restaurant food services, and healthcare. Its offering combines hardware products (Wireless, Telephony, POS Solutions, Video Solutions) with managed solutions (Advisory, Retail Cloud, Infrastructure, Cybersecurity) and 24/7 support, leveraging partnerships with leading vendors such as Zebra, Verifone, NCR Voyix, Oracle, Microsoft, AWS, Apple, HP, and Dell.
Product overview
RSG is a managed IT services provider offering a portfolio of technology products and solutions for retail, banking, restaurant food services, and healthcare industries. The core product portfolio includes four main technology products (Wireless, Telephony, POS Solutions, Video Solutions) complemented by four solution offerings (Advisory, Retail Cloud, Infrastructure, Cybersecurity). The company works with leading technology vendors to provide tailored solutions, combining products with hands-on integration and support services. The offering functions as an integrated suite where advisory services help shape technology strategy, which is then delivered through the product portfolio (wireless, telephony, POS, video) and supported by cloud infrastructure, cybersecurity, and ongoing store support services.
Differentiator
Problem solved
Functional benefit
Products and services
- Wireless Wireless connectivity solutions providing reliable, flexible network infrastructure for retail, banking, restaurant, and healthcare operations across multiple store locations.
- Telephony Scalable communication systems designed for growing businesses to manage voice and data communications across distributed enterprise locations.
- POS Solutions Point-of-sale solutions driving revenue growth through innovative transaction processing systems integrated with leading POS platforms such as NCR Voyix, Toshiba, Verifone, and Lightspeed.
- Video Solutions Advanced video surveillance and analytics tools to track operations, enhance loss prevention, and extract actionable business insights for brick-and-mortar enterprises.
- Advisory Expert consulting services that help enterprise customers navigate complex markets, optimize operations, and shape tailored technology strategies spanning retail, banking, restaurant, and healthcare industries.
- Retail Cloud End-to-end certified cloud services with Tier 4 data centers offering 99.995% uptime and fully redundant infrastructure for critical retail and enterprise operations.
- Infrastructure IT infrastructure services including advisory, data protection, hybrid consulting, and 24/7 support for secure and reliable enterprise operations.
- Cybersecurity Security solutions providing cutting-edge protection, real-time monitoring, and actionable insights to secure digital assets and infrastructure for enterprise customers.
Quantifiable outcome
- 30% year-over-year reduction in service requests
- +2 more outcomes
Companies that use Retail Services Group
Customer profileNamed customers15 records
Segments4 records
Ideal customer profiles4 records
Retail Services Group technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Retail Services Group partnerships and signals
Strategic signalPartnerships
15 partnerships are on record, tiered core.
- Zebra TechnologiescoreZebra provides barcode scanners, RFID, and mobile computing devices integrated into RSG's retail technology solutions for inventory management and point-of-sale applications.
- VerifonecoreVerifone provides payment terminals and transaction solutions that RSG deploys as part of their POS and payment processing offerings.
- NCR VoyixcoreNCR provides POS systems and retail technology platforms that RSG implements for restaurant and retail clients.
- OraclecoreOracle technology solutions integrated into RSG's enterprise offerings for database and cloud infrastructure.
- MicrosoftcoreMicrosoft cloud and productivity solutions form part of RSG's technology stack for enterprise clients.
- AWScoreAmazon Web Services cloud infrastructure underpins RSG's Retail Cloud offerings with Tier 4 data center capabilities and 99.995% uptime.
- ToshibacoreToshiba provides POS hardware and printers integrated into RSG's retail technology deployments.
- IBMcoreIBM technology solutions integrated into enterprise infrastructure and security offerings.
- IngenicocorePayment terminal hardware provider for POS deployments.
- IntelcoreIntel processors and technology components underpin hardware solutions deployed by RSG.
- HPcoreHP computers, printers, and hardware integrated into retail and enterprise technology deployments.
- DellcoreDell servers, computers, and infrastructure solutions used in enterprise deployments.
- Global PaymentscoreGlobal payment processing and technology solutions integrated into retail offerings.
- ApplecoreApple devices including iPhones, iPads, and Macs integrated into retail and enterprise solutions.
- EpsoncorePrinters, scanners, and POS peripherals for retail deployments.
Scale indicators2 records
Retail Services Group competitors and assessment
Company assessmentDirect peers
- CDW Corporation: CDW is a leading multi-brand IT solutions provider serving business, government, and education customers. Like RSG, it resells hardware (POS, networking, endpoints) and delivers managed services around major vendors (Microsoft, Cisco, AWS) — making it the closest large-cap analog to RSG's integrated IT solutions model.
- Zones Inc. Zones is a global IT solutions provider specializing in end-to-end technology deployment and managed services for enterprise and public sector customers. Its solution-set and field deployment capabilities are highly comparable to RSG's.
- Softchoice: Softchoice provides hardware, software, and IT services to mid-market and enterprise customers in North America, with growing managed services and cloud practices. Its customer mix and integrated solutions model are closely comparable to RSG's.
- Pomeroy: Pomeroy provides IT infrastructure solutions and managed services, with particular strength in retail, hospitality, and financial services — overlapping RSG's vertical mix and multi-site deployment model.
- Connection (PC Connection): Connection is an IT solutions provider delivering enterprise hardware, software, and services through dedicated account teams. Its focus on technology product resale with attached services parallels RSG's enterprise sales motion.
- Compucom (formerly Office Depot's IT services arm): Compucom is a managed IT services provider focused on end-user computing, networking, and POS support for retail and enterprise customers — closely aligned with RSG's store-technology and break-fix orientation.
- Insight Enterprises: Insight is a global IT solutions and services provider offering hardware, software, and services across cloud, data center, and digital workplace. Its combination of product resale with managed and professional services directly mirrors RSG's go-to-market.
Broad incumbents
- Cognizant: Cognizant provides IT services and consulting including digital engineering and infrastructure management for retail, banking, and healthcare. It competes with RSG on enterprise managed services and digital transformation deals at much greater scale.
- Accenture: Accenture is a global professional services firm offering strategy, consulting, technology, and operations services including large-scale retail and banking digital transformations. It competes with RSG on enterprise IT services deals but operates at significantly greater scale.
- IBM Global Services: IBM's consulting and infrastructure services business delivers enterprise IT modernization, hybrid cloud, and managed services to retail, banking, and healthcare clients — overlapping with RSG's enterprise customer base and managed services portfolio.
Market position
Strengths4 records
Weaknesses4 records
Key risks5 records
Key highlights7 records
Customer concentration
Retail Services Group social profiles
Digital presenceRetail Services Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
Retail Services Group leadership team
Management profileNumber of profiles
Profiles1 record
Retail Services Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Retail Services Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Retail Services Group
What does Retail Services Group do?
Retail Services Group (RSG) is a managed IT services and systems integration company delivering end-to-end technology solutions for brick-and-mortar enterprises in retail, banking, restaurant food services, and healthcare. Its offering combines hardware products (Wireless, Telephony, POS Solutions, Video Solutions) with managed solutions (Advisory, Retail Cloud, Infrastructure, Cybersecurity) and 24/7 support, leveraging partnerships with leading vendors such as Zebra, Verifone, NCR Voyix, Oracle, Microsoft, AWS, Apple, HP, and Dell.
Is Retail Services Group a public or private company?
Retail Services Group is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Retail Services Group founded?
Retail Services Group was founded in 1990. It employs 501 to 1,000 people.
Where is Retail Services Group based?
Retail Services Group is headquartered in Charlotte, United States, in the North America region.
How does Retail Services Group make money?
Three revenue lines are on record. IT Managed Services are the primary driver. The others are technology Products and professional Services.
Who are Retail Services Group's main competitors?
Direct peers on record are CDW Corporation, Zones Inc., Softchoice, Pomeroy, Connection (PC Connection), Compucom (formerly Office Depot's IT services arm) and Insight Enterprises. Broad incumbents are Cognizant, Accenture and IBM Global Services.
Does Retail Services Group have an API?
No public API is recorded for Retail Services Group.
What industry is Retail Services Group in?
Retail Services Group's product category is Managed IT Services for Retail and Brick-and-Mortar Enterprises. Its primary akta.pro industry code is HDAEAEAD, Retail ERP (Merchandising, POS Back Office), with a secondary code of BPAAACAC, Software/Application Support (SaaS, Enterprise Apps). Its NAICS code is 54151 and its SIC code is 7370.