Bon Accord Care

What Bon Accord Care does

Bon Accord Care (BAC) is an adult social care provider based in Aberdeen, Scotland, established in August 2013 as a Local Authority Trading Company (LATC) by Aberdeen City Council and formally transferred back into Aberdeen City Council on 1 May 2026. The organisation employs more than 800 staff and delivers a portfolio of integrated services across Aberdeen City — care at home, residential care (Fergus House, Balnagask House, Kingswells Care Home), day services (Kingswood Court Day Centre), occupational therapy, enablement support, intermediate care, equipment provision via the Joint Equipment Store, a Community Alarm and Telecare service, and a Health and Social Care training programme delivering SVQ qualifications. Its principal end users are older people, people with dementia, individuals being discharged from hospital, vulnerable people at risk of falls or environmental hazards, and unpaid carers.

BAC's technology stack is anchored by the Shared Alarm Receiving Centre (Shared ARC) Platform, co-developed with the Scottish Government's Digital Office and Scottish Excel, which went live on 14 July 2024 and now monitors 13,000+ telecare users across Aberdeen City, Aberdeenshire and Moray. The platform supports digital community alarms (2,000+ installed) and integrates sensors for fall detection, epilepsy monitoring, dementia support and environmental threat detection (fire, gas, flood). Operational infrastructure includes a Joint Equipment Store at Whitemyres Avenue providing delivery, installation, maintenance and decontamination, plus an online referral workflow (built on Formstack) and an OT service embedded in GP practices across the city. Integrations include the Shared ARC platform and Formstack; there is no disclosed AI/ML, mobile app, or external SDK.

The business model is overwhelmingly publicly funded. Most services are free at point of delivery under statutory adult social care arrangements; the Community Alarm and Telecare service operates on a weekly subscription charge set by Aberdeen City Council covering equipment, maintenance and battery replacement; and the Learning & Development programme generates fee income from external trainees via blended SVQ and CPD delivery. Go-to-market is referral-based — self-referral through online forms, professional referral via First Contact / Hospital Direct, and local authority Care Management assessment — rather than commercial sales. The primary commercial relationship is with Aberdeen City Council as sole commissioner and (since May 2026) owner, with ACH&SCP as the integration authority co-directing service commissioning. End-user reach is high but revenue concentration is essentially single-buyer.

Name

Bon Accord Care

Legal name

Bon Accord Care

Website

https://bonaccordcare.org

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Bon Accord Care delivers adult social care services across Aberdeen City, Scotland, including care at home, residential care, occupational therapy, equipment provision and a digital telecare platform serving 13,000+ users in the North East, on behalf of Aberdeen City Council.

Ownership category

akta.pro rank

Product category

Adult Social Care Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Residential Care Facilities (6239)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Companion Care & Social Support (non-clinical) (HLADAGAB)

akta.pro secondary industries

Independent Living Community Technology & Safety Solutions (Nurse Call/Monitoring/Access Control) (HLADAAAJ), Transitional Care Units (TCU) (HLAFAFAF), Behavioral Health–Capable Assisted Living (Mental Health/SUD Support) (HLADABAI)

Keywords

• Adult social care
• Home care services
• Telecare monitoring
• Occupational therapy
• Care home services

Headquarters

HQ city

Aberdeen

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Adult Social Care Services: Publicly funded health and social care services delivered on behalf of Aberdeen City Council and Aberdeen City Health and Social Care Partnership. Services include care at home, residential care, day services, occupational therapy, enablement support, and telecare.
2. Community Alarm and Telecare Weekly Charge: A weekly community alarm charge applied by Aberdeen City Council, which covers all equipment provided, annual review of users' needs, attending faults, maintenance, and equipment/battery replacement. The cost to the user is the current weekly community alarm charge.
3. Health and Social Care Training: Blended learning courses in health and social care delivered by an experienced training team to sector and industry professionals, including SVQ qualifications, professional development awards, and business-specific training.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels8 records

Core offering

Bon Accord Care provides adult social care services across Aberdeen city, including Care at Home Support, residential Care Homes, Day Centre services, Occupational Therapy and Enablement Support, Equipment Provision via the Joint Equipment Store, a Community Alarm and Telecare Service with 24/7 monitoring, Intermediate Care, and Health and Social Care Training (SVQ and CPD). Services are delivered on behalf of Aberdeen City Council and Aberdeen City Health and Social Care Partnership, primarily to older and vulnerable people to help them live independently in their own homes and local communities.

Product overview

Bon Accord Care operates as a suite of integrated adult social care services delivered across Aberdeen city in partnership with Aberdeen City Council and Aberdeen City Health and Social Care Partnership. The core offering centres on a portfolio of services — Care at Home Support, Care Homes (Fergus House, Balnagask House, Kingswells Care Home), Kingswood Court Day Centre, Occupational Therapy and Enablement Support, Equipment Provision (Joint Equipment Store), Community Alarm and Telecare Service, Intermediate Care, and Health and Social Care Training — that collectively support older and vulnerable people to live independently in their own homes and communities. These services are coordinated around a person-centred enablement approach and share infrastructure including a shared Alarm Receiving Centre platform, a Joint Equipment Store, and an embedded Learning Hub.

Differentiator

Problem solved

Functional benefit

Products and services

• Care at Home Support Personalised in-home care delivered in service users' own homes or Very Sheltered Housing, including support worker visits, housing support for Sheltered Housing tenants, telecare technology, and day centre services. Targeted at older people and vulnerable individuals in Aberdeen needing help to remain independent.
• Care Homes 24/7 residential care provided at multiple locations in Aberdeen including Fergus House in Kingswells, Balnagask House, and Kingswells Care Home, offering single rooms with en-suite facilities, tenancy skills support, dementia-specific services, and shared care options for older residents.
• Kingswood Court Day Centre Adult day care attached to Kingswood Very Sheltered Housing in Mastrick, providing short or long-term care, dementia support, daily activities, transport, and meals, and connecting to a Dementia Café intergenerational initiative with Hazelhead Academy.
• Occupational Therapy and Enablement Support Occupational therapy services embedded within GP practices across Aberdeen, providing assessments, specialist equipment, minor and major home adaptations, and enablement support to help people maintain independence. Available to Aberdeen City residents meeting eligibility criteria, with free assessment and equipment subject to criteria.
• Equipment Provision (Joint Equipment Store) Joint equipment service providing specialised equipment for independent living, including delivery, installation, maintenance, minor alterations such as grab rail fitting, and a short-term wheelchair loan service, plus a Hospital Direct discharge service for equipment on hospital discharge.
• Community Alarm and Telecare Service Adaptable range of home technology (sensors and alarms) enabling independent and safe living, linked to a 24/7 monitoring centre with trained operators who respond to emergencies. Covers fall detection, epilepsy monitoring, dementia support, fire/gas/flood alerts, and vulnerable-person monitoring. Charged via a weekly community alarm charge set by Aberdeen City Council.
• Health and Social Care Training (SVQ and CPD) Blended learning training programmes for health and social care professionals, including SVQ qualifications at levels 2-4 in Social Services and Healthcare, Business Administration, Leadership and Management, and Professional Development Awards in supervision and Technology Enabled Care.

Quantifiable outcome

• Over 13,000 telecare users across the North East of Scotland served via the Shared ARC platform
• +4 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature3 records

Partnerships

18 partnerships are on record, tiered minor, core and strategic.

• North East Sensory ServicesminorStrategic or Co-development Partner · 31 October 2025Partner in the Enablement Roadshows at 12 sheltered housing complexes across Aberdeen, providing information on aids to support sensory deficits as part of the city's healthy and active ageing initiative.
• Community Adult Assessment and Rehabilitation Service / NHS GrampianminorStrategic or Co-development Partner · 31 October 2025NHS Grampian service partner in BAC's Enablement Roadshows, providing falls management and prevention information alongside the BAC team.
• Aberdeen City Council and Aberdeen City Health and Social Care Partnership (for Shared ARC)coreStrategic or Co-development Partner · 25 September 2025BAC's Telecare team worked with Aberdeen City Council and ACH&SCP as well as Aberdeenshire and Moray health and social care partnerships to advance the North East's integration into the Shared ARC platform, jointly developed by the Scottish Government's Digital Office and Scottish Excel. This partnership enabled 13,000+ telecare users to transition to digital landlines.
• Scottish Government's Digital Office for Scottish Local GovernmentstrategicTechnology or Integration · 25 September 2025Co-developed the Shared Alarm Receiving Centre (Shared ARC) platform with the Digital Office and Scottish Excel, enabling the digital transition of telecare services across the North East of Scotland.
• Aberdeenshire and Moray Health and Social Care PartnershipsminorStrategic or Co-development Partner · 25 September 2025Partner organisations in the Shared ARC platform collaboration, enabling telecare users across Aberdeenshire and Moray to benefit from the digital alarm system transition.
• Aberdeen City Health and Social Care Partnership (ACH&SCP)coreStrategic or Co-development Partner · 1 August 2013Primary strategic partner for delivering integrated health and social care services. ACH&SCP is the Integration Authority responsible for health and social care planning and commissioning in Aberdeen. BAC works in partnership with ACH&SCP to provide care at home, residential care, day services, OT, enablement support and telecare. ACH&SCP Wellbeing Team and Community Adult Assessment and Rehabilitation Service participated in BAC's Enablement Roadshows.
• Aberdeen City Council (ACC)coreStrategic or Co-development Partner · 1 August 2013ACC established Bon Accord Care as a Local Authority Trading Company (LATC) in August 2013 to provide personalised, high quality and forward thinking services on its behalf. ACC is the sole owner of both Bon Accord Care and Bon Accord Support Services. The transfer of BAC back into Aberdeen City Council was successfully completed on 1 May 2026.
• NHS Grampian (MARS - Mobility and Rehabilitation Service)minorStrategic or Co-development PartnerNHS Grampian's MARS service at Woodend Hospital serves as the referral pathway for long-term specialist wheelchair provision. People requiring long-term wheelchairs are referred from the Joint Equipment Store to MARS.
• Abledeen (formerly Shop Mobility)minorStrategic or Co-development PartnerAbledeen offers a short-term wheelchair loan service for members of the public (e.g., for holidays or short breaks), complementing BAC's Joint Equipment Store wheelchair loans which are for service users in care contexts.
• Hazelhead AcademyminorStrategic or Co-development PartnerStudents from Hazelhead Academy run The Dementia Cafe in partnership with BAC's Kingwood Day Centre, providing intergenerational activities including weekly High Tea sessions and monthly visits to the day centre. This won an Aberdeen City Council Star Award.
• Denis Law Legacy TrustminorStrategic or Co-development PartnerCommunity partnership for The Printfield 10 trail project - a walking route through Printfield community celebrating Denis Law's life and career. BAC's service Clifton Court (high-rise block off Great Northern Road) hosts one of the trail murals.
• Robert Gordon UniversityminorStrategic or Co-development PartnerCollaborated on The Printfield 10 - Denis Law Legacy Trust Trail project.
• Gray's School of ArtminorStrategic or Co-development PartnerCollaborated on The Printfield 10 - Denis Law Legacy Trust Trail project.
• Aberdeen Carers Support ServiceminorStrategic or Co-development PartnerReferenced as a local resource for unpaid carers, providing support and advice. BAC's services can complement the support carers receive.
• VSAminorStrategic or Co-development PartnerListed as a local resource for mental health and wellbeing, available to BAC service users.
• Care & RepairminorStrategic or Co-development PartnerListed as a local resource to support independence for people in their homes alongside BAC's own adaptations and equipment services.
• Craigdon Mountain SportsminorOthersCraigdon Mountain Sports Director Mary provided Yaktrax equipment to BAC support teams to help maximise grip during adverse weather conditions, enabling staff to continue providing care safely.
• Sandy's Fish & Chip ShopminorOthersLocal business that generously provided complimentary fish suppers to all service users and staff at Fergus House care home, demonstrating community spirit.

Scale indicators6 records

Recent moves8 records

Expansion highlights4 records

Direct peers

• Cordia (Glasgow City Council care LATC): Local authority trading company delivering adult social care, home care, and community alarm/telecare services on behalf of Glasgow City Council. Operates the same LATC-plus-council partnership model that Bon Accord Care used prior to its May 2026 ACC transfer.
• Medequip Assistive Technology: UK-wide provider of community equipment services to local authorities, including storage, delivery, installation, maintenance, and decontamination. Operates the same integrated community equipment store model as Bon Accord Care's Joint Equipment Service and competes for council contracts.
• NRS Healthcare: UK community equipment provider operating joint equipment store services for local authorities and the NHS. Direct competitor to Bon Accord Care's Joint Equipment Service for commissioned community equipment contracts.

Broad incumbents

• Tunstall Healthcare: UK market leader in telecare and TEC equipment and monitoring services. Operates alarm receiving centres and supplies digital telecare equipment to local authorities across the UK, directly competing with Bon Accord Care's Shared ARC platform for the Scottish digital transition market.
• Appello (Centra Pulse): UK provider of digital telecare, dispersed alarm units, and alarm receiving centre services to local authority and housing association customers. A competitor for the same digital telecare commissioning contracts that BAC's Shared ARC platform targets.
• HC-One: UK's largest private care home operator with a portfolio including dementia-specialist homes. Competes with Bon Accord Care's Kingswells Care Home and other residential services in the broader Scottish care home market.
• Care UK: Major private sector provider of residential and home care services across the UK including Scotland. Provides competitive benchmarking for the operating economics of Bon Accord Care's care home and care-at-home portfolio.

Regional players

• Aberdeenshire Health and Social Care Partnership: Statutory partnership responsible for commissioning adult social care across Aberdeenshire. Already partners with Bon Accord Care via the Shared ARC platform and is a natural comparator as a North East Scotland care commissioner with overlapping population coverage.
• VSA (Voluntary Service Aberdeen): Aberdeen-based charity providing social care, residential services, and supported housing for older people, people with disabilities, and those with mental health needs. A local third-sector peer operating overlapping services to similar populations in Aberdeen.

Others

• NHS Grampian: Statutory health board covering Aberdeen City and Aberdeenshire. Close operational partner of Bon Accord Care through Hospital Direct discharge pathway, MARS wheelchair referral, and Enablement Roadshows, but functions as a healthcare commissioner rather than a social care provider.

Market position

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/bonaccordcare
• Facebookfacebook.com/BonAccordCareAberdeen
• LinkedInlinkedin.com/company/bon-accord-care

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bon Accord Care