What The Phoenix Residence does

The Phoenix Residence, Inc. is a 501(c)(3) non-profit organization founded in 1974 in Saint Paul, Minnesota that operates person-centered residential and community-based services for adults with developmental and physical disabilities. It runs 20 small group homes (4-bed waiver homes and 6-bed ICF/DD homes) across the Twin Cities East Metro area — specifically Ramsey, Washington, Dakota, and Hennepin counties — serving approximately 300 individuals, supported by 230 Direct Support Professionals providing 24-hour awake care, medication administration, nursing consultation, and community integration. The organization also delivers Individualized Home Supports with Training covering community participation, health/wellness, household management, and adaptive skills, now extended into Ramsey, North Dakota, and East Washington counties.

The underlying operating platform is built around standard disability-services and care-management software rather than proprietary technology: Therap for documentation and reporting, CaraSolva for medication administration records, the College of Direct Support for staff training, MITC for time tracking, Paylocity for HR and payroll, and Time Simplicity for scheduling. The sister corporation, Phoenix Service Corporation (a certified Rehabilitation Agency), extends services into non-residential day programs.

The revenue model is dominated by Minnesota Medicaid funding through Home and Community-Based Services (HCBS) waivers and Intermediate Care Facility for Individuals with Developmental Disabilities (ICF/DD) per-diem reimbursements, supplemented by charitable donations, peer-to-peer fundraising via JustGiving, the Sustain Our Services campaign, and the Round-Up Donations micro-donation program via Harness Giving. Go-to-market is referrals-driven: county social services and the state Department of Human Services channel new residents, with direct family inquiries and tours as a secondary pathway. The organization is led by President/CEO Darlene Scott (30+ years tenure, ARRM President) and governed by a volunteer Board of Directors; there is no external equity ownership.

Name

The Phoenix Residence

Legal name

The Phoenix Residence, Inc.

Website

https://phoenixresidence.org

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

51–100 employees

Short description

The Phoenix Residence is a Saint Paul, Minnesota-based 501(c)(3) non-profit operating 20 small residential group homes (ICF/DD and waiver) across the Twin Cities East Metro, serving approximately 300 adults with developmental and physical disabilities via 230 Direct Support Professionals. Revenue is predominantly Minnesota Medicaid-funded, supplemented by charitable fundraising.

Ownership category

akta.pro rank

Product category

Disability Residential Services

NAICS

Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232), Residential Intellectual and Developmental Disability Facilities (62321), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Social Services (8300)

akta.pro primary industry

Specialized Assisted Living for Developmental/Intellectual Disabilities (Adult) (HLADABAJ)

akta.pro secondary industry

Small Residential Care Homes (RCFE/Board & Care) (HLADABAF)

Keywords

• Disability residential services
• ICF-DD group homes
• Medicaid waiver services
• Individualized home supports
• Developmental disability care

Headquarters

HQ city

Saint Paul

HQ country

United States

HQ region

North America

Offices20 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Medicaid Home and Community-Based Services (HCBS): Primary funding source through Medicaid waivers for residential support, day programs, and individualized home supports for adults with developmental and physical disabilities.
2. ICF/DD (Intermediate Care Facility for Individuals with Developmental Disabilities): Licensed ICF/DD homes providing 24-hour residential care and nursing services, funded through Medicaid.
3. Charitable Donations and Fundraising: Tax-deductible donations from individuals, foundations, and corporate sponsors. Includes general donations, planned giving, and peer-to-peer fundraising campaigns.
4. Round-Up Donation Program: Micro-donation program through Harness Giving where spare change from purchases is rounded up and donated.
5. Waiver Services: Home and community-based waiver services including 4-bed and 6-bed waiver homes providing person-centered support.

Go-to-market motion3 records

Distribution channels3 records

Marketing channels12 records

Core offering

The Phoenix Residence operates 20 small residential group homes across the Twin Cities metro area in Minnesota, providing 24-hour person-centered care to approximately 300 adults with developmental and physical disabilities. The homes include both ICF/DD (Intermediate Care Facility for Individuals with Developmental Disabilities) certified homes with nursing consultation and waiver-funded homes funded through Medicaid Home and Community-Based Services. The organization also delivers individualized home supports, housing access coordination, relocation services, and transitional services, and operates fundraising campaigns to support workforce compensation.

Product overview

The Phoenix Residence operates a portfolio of 20 residential group homes (ICF/DD and Waiver homes) across the Twin Cities metro area in Minnesota, providing person-centered living experiences for adults with developmental and physical disabilities. These include ICF/DD (Intermediate Care Facility for Developmental Disabilities) homes offering 24-hour awake staff and nursing consultation, and Waiver homes with 24-hour awake supervision. The homes range from 4-6 beds and are located in Ramsey, Washington, Dakota, and Hennepin counties. Complementing the residential homes, the organization offers Individualized Home Supports with Training covering community participation, health/wellness, household management, and adaptive skills. Additional services include Housing Access Coordination, Relocation Service Coordination, and Transitional Services for those moving from licensed settings. The organization also runs fundraising campaigns including the Sustain Our Services campaign and Round-Up Donations program to supplement staff compensation. The sister corporation, Phoenix Service Corporation, provides rehabilitation services, and together the agencies support individuals in both residential and nonresidential settings.

Differentiator

Problem solved

Functional benefit

Products and services

• ICF/DD Residential Homes Six-bed Intermediate Care Facility homes for individuals with developmental disabilities providing 24-hour awake staff, 24-hour nurse consultation, consultant dietary services, and person-centered planning. Includes specialized configurations such as Carver House (autism spectrum) and Furness House (nonverbal individuals).
• Waiver Residential Homes Four-bed Medicaid waiver-funded homes providing 24-hour awake supervision, nursing consultation, and person-centered supports in community settings. Includes specialized configurations such as Eric's House (all-women waiver home) and Western House (fragrance-free environment).
• Individualized Home Supports with Training Community-based support and training services covering community participation, health/safety/wellness, household management, and adaptive skills training for adults with disabilities living in their own or family homes. Currently offered in Ramsey, North Dakota, and East Washington counties.
• Housing Access Coordination Assists individuals with disabilities in finding housing and moving from one unlicensed setting to another in the community. Includes contacting landlords, advocating on the individual's behalf, completing applications, and coordinating the moving process.
• Relocation Service Coordination Service for individuals in eligible institutions with nursing facility liaison referral. Assists with accessing medical, social, vocational, or personal support services needed to move from institutional to community-based settings.
• Transitional Services Items, expenses, and supports necessary for a person to transition from a licensed setting to their own home, including funding for damage deposits, furniture, household supplies, and moving costs.
• Direct Support Professional (DSP) Services Direct care staffing providing support with daily living activities, medication passing, active treatment, meal preparation, community activities, and maintaining a clean and safe living environment across residential homes. Approximately 230 DSPs are employed by the organization.
• Nurse Consulting Services Nursing services establishing standards of nursing practices, scheduling appointments, administering medication, and communicating with staff and physicians to ensure quality care across the residential homes.
• Sustain Our Services Campaign A fundraising campaign to supplement salaries and benefits for Direct Support Professionals facing workforce shortages and Medicaid funding changes.
• Round-Up Donations Program Micro-donation program operated through Harness Giving that allows donors to round up everyday purchases to the nearest dollar, with the difference donated to the Sustain Our Services campaign.

Quantifiable outcome

• Individuals with disabilities living productive, community-integrated lives well into their 60s and beyond (previously told life expectancy of 3-5 years)
• +2 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• ARRM (Association of Residential Resources of Minnesota)coreStrategic or Co-development PartnerARRM is a nonprofit association of more than 200 providers, businesses and advocates dedicated to leading the advancement of community-based services for people with disabilities. The Phoenix Residence President/CEO Darlene Scott serves as ARRM President and Board Member.
• ANCOR (American Network of Community Options and Resources)coreStrategic or Co-development PartnerNational nonprofit trade association representing private community providers of services to people with disabilities. The Phoenix Residence is an active member participating in advocacy and policy initiatives.
• Phoenix Service CorporationcoreStrategic or Co-development PartnerSister corporation certified as a Rehabilitation Agency. Much of the leadership team works for both agencies. United in supporting individuals in residential and nonresidential settings.
• AHCA (American Health Care Association)minorStrategic or Co-development PartnerNational trade organization representing long-term care providers. Membership provides resources and advocacy at federal level.
• The ArcminorStrategic or Co-development PartnerNational community-based organization advocating for and serving people with intellectual and developmental disabilities and their families.
• Charities Review CouncilminorGTM or Marketing PartnerNonprofit organization helping donors make informed giving decisions. Phoenix is reviewed and meets standards for charitable accountability.
• Delta DentalminorOthersDental insurance provider for employees through the organization's benefits package.
• MedicaminorOthersMedical insurance provider for employees through the organization's benefits package.

Scale indicators6 records

Recent moves11 records

Expansion highlights5 records

Broad incumbents

• BrightSpring Health Services: Public company providing home and community-based health services across pharmacy, hospice, home health, and I/DD populations. Comparable I/DD residential and community service lines, but operates at substantially larger scale with broader service diversification and capital markets access.
• Easterseals: National non-profit federation providing disability, behavioral health, and community services across many states. Comparable in mission and residential/community service offerings for people with disabilities, but at a much broader scale and service scope than Phoenix.
• The Arc: National advocacy organization with affiliated state and local chapters providing direct services including residential supports for people with intellectual and developmental disabilities. Comparable in serving the same population but primarily an advocacy/federation model rather than a single operator.
• Sevita Health (formerly The MENTOR Network): Large national provider of home and community-based services for individuals with I/DD, behavioral health needs, and seniors. Overlaps with Phoenix's residential and community services for I/DD but operates at significantly larger scale and broader geographic footprint, including value-based Medicaid contracting.

Direct peers

• Accessible Space Inc. (ASI): Non-profit provider of accessible housing and residential services for people with disabilities, traumatic brain injuries, and seniors across multiple states. Comparable in residential care delivery for disability populations, with broader geographic reach than Phoenix.
• Lifeworks Services: Minnesota non-profit providing employment, residential, and community-based supports for people with disabilities. Directly comparable in mission, service mix (group homes, day programs, individualized supports), and Twin Cities geography, competing for county referrals and donations.
• Dungarvin: National provider of residential, community, and supported living services for people with intellectual and developmental disabilities. Direct competitor in I/DD residential care with broader geographic reach; relevant for benchmarking staffing, reimbursement, and care-model best practices.
• Opportunity Partners: Minnesota non-profit serving individuals with developmental disabilities through residential services, vocational programs, and community supports. Comparable operating model to Phoenix in the same Twin Cities metro, drawing on the same Medicaid waivers and DSP labor pool.
• Aspire Living & Learning: Non-profit providing residential, day, behavioral, and clinical supports to individuals with intellectual and developmental disabilities across multiple states. Closely comparable to Phoenix in mission and service mix, with a similar small-home, person-centered model.
• REM Minnesota: A leading Minnesota-based provider of residential, vocational, and community-based services for adults with intellectual and developmental disabilities. Operates group homes and individualized supports in the same Twin Cities metro and broader Minnesota counties as Phoenix, competing directly for Medicaid HCBS waiver referrals and DSP labor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/phoenix_res_inc
• YouTubeyoutube.com/user/PhoenixResidence
• Facebookfacebook.com/ThePhoenixResidence
• Instagraminstagram.com/thephoenixresidenceinc

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Phoenix Residence