Pathfinders IT
Pathfinders IT is a managed IT services provider founded in 1997, delivering outsourced helpdesk, cloud hosting, compliance, security, and IT due diligence services to SMB and mid-market clients in regulated U.S. industries from a Wayne, Pennsylvania headquarters.
- Company typePrivate
- Founded1997
- HeadquartersWayne, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Pathfinders IT does
Pathfinders IT, operating since 1997 under founder Keenan Goggin and headquartered at 308 W. Lancaster Ave in Wayne, Pennsylvania, is a managed IT services provider (MSP) delivering outsourced IT infrastructure, helpdesk, cloud hosting, compliance, security, and IT due diligence services to SMB and mid-market clients. Its core product set comprises six interconnected lines: Managed Services (with vCIO/vCTO leadership, project management, and on-site/remote support), Outsourced Helpdesk (application support, phone/email, ticket tracking, end-user training), Cloud Hosting (private and hybrid environments across AWS, Azure, and Google Cloud with a 99.99% uptime guarantee), Compliance Services (HIPAA, PCI-DSS, NIST, and CMMC gap assessments and ongoing monitoring), Security Services (risk assessments, penetration testing, DRP development, and phishing-based awareness training), and Due Diligence (three-stage IT assessment for investors and acquirers). Underlying technology centers on multi-cloud architecture with server virtualization, virtual desktops, MDM via Apple AirWatch and Microsoft Intune, and managed Microsoft 365 and Google Workspace environments; the firm reports a 98% first-attempt audit pass rate and zero breaches in end-to-end managed environments as operational benchmarks.
The company generates revenue primarily through recurring monthly managed services subscriptions, supplemented by professional services engagements in compliance and due diligence. Pricing is custom, quote-based, and varies by organization size, user count, and service scope, with a free 30-minute audit readiness review used as a top-of-funnel entry point. Go-to-market is sales-led and relationship-driven, targeting regulated verticals including Healthcare, Banking and Financial Services, Professional Services (legal, accounting, consulting), and Private Equity, with secondary presence in Manufacturing, Education, and Non-Profit. The company reports hundreds of clients served across multiple U.S. states from a Greater Philadelphia base with national reach, supported by a five-person C-suite (CEO, CTO, CIO, COO, CSO) and 11–50 total employees. Pathfinders IT is privately held, appears bootstrapped under founder ownership, and has no disclosed funding rounds, acquisitions, or external institutional backing.
Pathfinders IT firmographics
Firmographics- Name
- Pathfinders IT
- Legal name
- Pathfinders, Inc.
- Website
- https://pathfindersit.com
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Pathfinders IT is a managed IT services provider founded in 1997, delivering outsourced helpdesk, cloud hosting, compliance, security, and IT due diligence services to SMB and mid-market clients in regulated U.S. industries from a Wayne, Pennsylvania headquarters.
- Ownership category
- akta.pro rank
Pathfinders IT industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)
- akta.pro secondary industries
- Helpdesk & End-User Support Services (BPAEABAB), Endpoint & Device Management (UEM/MDM) Services (BPAEABAF), Backup & DR Software Implementation & Managed Platforms (BPAEALAI), ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
Keywords
Where Pathfinders IT is headquartered
LocationHeadquarters
- HQ city
- Wayne
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Pathfinders IT business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Managed IT Services: Comprehensive managed services providing virtual CIO/CTO, helpdesk support, network management, security, and compliance guidance. Revenue is recurring, typically monthly or annual subscriptions based on scope of services and organization size.
- Outsourced Helpdesk Services: Remote fully-staffed support teams providing application support, phone and email support, ticket tracking, reporting, and end-user training. Provided as an extension of client's IT operations.
- Cloud Hosting Services: Private cloud, hybrid cloud, hosted VOIP, hosted CRM, hosted Exchange, and virtual desktop infrastructure. 20% lower hosting costs compared to big box providers with 24/7 US-based support.
- Compliance Services: Policy development, cybersecurity program development, awareness training, compliance consultation, and IT department/vendor review services.
- IT Due Diligence: Pre-acquisition technology assessments including network analysis, application evaluation, vendor appraisal, and virtual CIO briefings for investors and executives.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom managed services pricing based on organization size and service scope |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels3 records
Pathfinders IT product offering
Product offeringCore offering
Pathfinders IT is a managed IT services provider (MSP) that delivers outsourced helpdesk support, private and hybrid cloud hosting, IT compliance consulting for HIPAA, PCI-DSS, NIST, and CMMC frameworks, cybersecurity services, and pre-acquisition IT due diligence for small and mid-market businesses. The company effectively functions as a virtual IT department, providing Virtual CIO/CTO leadership, day-to-day support, and infrastructure management on a recurring subscription basis.
Product overview
Pathfinders IT is a managed IT services provider (MSP) offering a portfolio of interconnected services rather than a traditional software product. The core offering includes Managed Services (providing Virtual CIO/CTO leadership, project management, and IT support), Outsourced Helpdesk (remote fully-staffed support team), Due Diligence (IT assessment for M&A transactions), Cloud Hosting (private/hybrid cloud with 99.99% uptime), Compliance Services (HIPAA, PCI-DSS, NIST, CMMC), and Security Services (penetration testing, DRP, training). These services are designed to work together as a comprehensive IT department replacement, with cloud hosting providing infrastructure, security services protecting the environment, compliance ensuring regulatory adherence, and helpdesk providing day-to-day support.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed Services Comprehensive IT management service providing Virtual CIO/CTO leadership, project management, helpdesk and onsite support, network documentation, vendor management, security and compliance guidance, and backup and continuity solutions for SMB and mid-market business clients.
- Outsourced Helpdesk Services Remote fully-staffed support team providing application support, phone and email support, PC and Mac support, ticket tracking and reporting, and end-user training with a customer service-focused approach.
- IT Due Diligence IT due diligence service for investors and executives that uncovers hidden risks in technology stacks through network and infrastructure analysis, application evaluation, third-party vendor appraisal, budget breakdown, and Virtual CIO/CTO briefings, primarily used in M&A transactions.
- Cloud Hosting Private and hybrid cloud hosting solutions with 99.99% uptime guarantee, featuring virtual desktops, remote workspaces, backup and disaster recovery, server virtualization, and hosted applications including VoIP, Terminal Services, and Microsoft 365/Google Workspace management.
- Compliance Services Compliance consultation covering HIPAA, PCI-DSS, NIST, and CMMC standards with gap and risk assessments, policy creation, ongoing monitoring, audit readiness packages, and remediation support.
- Security Services Security-first approach including risk assessments, DRP development, penetration testing, compliance auditing, security management, and cybersecurity awareness training with phishing tests and wire fraud/email tampering education.
Quantifiable outcome
- 98% of clients pass audits on first attempt
- +4 more outcomes
Companies that use Pathfinders IT
Customer profileNamed customers3 records
Segments6 records
Ideal customer profiles4 records
Pathfinders IT technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
Feature7 records
Pathfinders IT partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and supporting.
- Amazon Web Services (AWS)coreAWS is used as one of the cloud infrastructure platforms for hosting client environments, providing scalable compute and storage capabilities.
- Microsoft AzurecoreAzure serves as a cloud platform option for clients, enabling hybrid cloud environments and enterprise-grade security features.
- Google CloudcoreGoogle Cloud is offered as a cloud hosting option, providing additional choice for clients requiring Google-based infrastructure.
- Microsoft 365coreManaged and secured Microsoft 365 environments including Exchange, SharePoint, and Teams collaboration tools.
- Google WorkspacecoreGoogle Workspace administration and security services for clients preferring Google's productivity suite.
- Apple AirWatchsupportingMobile device management platform for Apple devices enabling enterprise mobility and security management.
- Microsoft IntunesupportingEnterprise mobility management and mobile device management solution for Windows and mobile device security.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
Pathfinders IT competitors and assessment
Company assessmentDirect peers
- Dataprise: Mid-Atlantic and national MSP offering managed IT, cloud, security, and compliance services to mid-market clients. Closest comparable by geography, customer segment, and full-stack MSP model.
- Ntiva: Mid-sized US MSP providing managed IT, cybersecurity, cloud hosting, and helpdesk services to SMB and mid-market organizations. Highly comparable in service breadth and target customer.
- ITS (Intelligent Technical Solutions): National MSP offering managed IT, cybersecurity, and helpdesk to SMBs across multiple US states. Comparable customer profile, service catalog, and sales-led SMB motion.
- NetGain Technologies: Mid-market managed IT, cloud, and security provider serving regulated industries. Comparable in size, vertical focus (healthcare, financial, legal), and full-service MSP positioning.
Regional players
- Core Technology Services: Philadelphia-area managed IT services provider serving SMBs in the Mid-Atlantic. Direct geographic competitor with overlapping helpdesk, cloud, and managed services offerings.
Broad incumbents
- Kyndryl: Global enterprise IT infrastructure services provider spun out of IBM. Overlaps in managed infrastructure, hybrid cloud, and security but targets much larger enterprise customers.
- CDW Managed Services: Large national technology solutions provider with managed services, cloud, and security offerings. Adjacent competitor for mid-market IT outsourcing decisions.
- Insight Enterprises: Global IT solutions and services provider with managed services, cloud, and security practices. Competes for similar mid-market and enterprise IT outsourcing budgets.
- All Covered (Konica Minolta): Large IT services division of Konica Minolta delivering managed IT, cloud, and security nationwide. Overlaps Pathfinders' catalog but at much greater scale and breadth.
Emerging players
- OnX Enterprise Solutions: Mid-sized managed cloud, security, and IT services provider. Comparable service mix for mid-market clients with similar hybrid cloud and compliance focus.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Pathfinders IT social profiles
Digital presencePathfinders IT compliance and trust
Trust signalCompliance5 records
Pathfinders IT financial estimates
Financial estimateRevenue estimate
Valuation estimate
Pathfinders IT leadership team
Management profileNumber of profiles
Profiles5 records
Pathfinders IT funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Pathfinders IT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Pathfinders IT
What does Pathfinders IT do?
Pathfinders IT is a managed IT services provider (MSP) that delivers outsourced helpdesk support, private and hybrid cloud hosting, IT compliance consulting for HIPAA, PCI-DSS, NIST, and CMMC frameworks, cybersecurity services, and pre-acquisition IT due diligence for small and mid-market businesses. The company effectively functions as a virtual IT department, providing Virtual CIO/CTO leadership, day-to-day support, and infrastructure management on a recurring subscription basis.
Is Pathfinders IT a public or private company?
Pathfinders IT is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Pathfinders IT founded?
Pathfinders IT was founded in 1997. It employs 11 to 50 people.
Where is Pathfinders IT based?
Pathfinders IT is headquartered in Wayne, United States, in the North America region.
How does Pathfinders IT make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are outsourced Helpdesk Services, cloud Hosting Services, compliance Services and IT Due Diligence.
Who are Pathfinders IT's main competitors?
Direct peers on record are Dataprise, Ntiva, ITS (Intelligent Technical Solutions) and NetGain Technologies. Core Technology Services is listed as a regional player. Broad incumbents are Kyndryl, CDW Managed Services, Insight Enterprises and All Covered (Konica Minolta). OnX Enterprise Solutions is listed as an emerging player.
Does Pathfinders IT have an API?
No public API is recorded for Pathfinders IT.
What industry is Pathfinders IT in?
Pathfinders IT's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAE, Cloud Managed Services (M365/Azure/AWS/GCP), with a secondary code of BPAEABAB, Helpdesk & End-User Support Services. Its NAICS code is 541513 and its SIC code is 7370.