GATWORKS

What GATWORKS does

GATWORKS GmbH is a privately held German systemhaus (IT services company) and regional Internet Service Provider headquartered in Mönchengladbach, North Rhine-Westphalia. Founded in 1986 as a sole proprietorship focused on networking, the company added internet provisioning in 1994 and converted to a GmbH in 1999 with the entry of a second shareholder. Today it serves primarily small and medium-sized businesses across the Lower Rhine region, with supplementary multi-location enterprise and Microsoft/Linux environment customers. The company manages 500+ servers for 300+ customers and administers 1,500+ domains.

The company's product portfolio spans internet connectivity (SDSL, ADSL, Ethernet Datalines), site interconnection (VPN, dedicated lines), web hosting, server housing, root server rental, managed email, domain registration, and S/MIME certificates through its own Mönchengladbach data center. Its IT solutions segment covers Big Data storage (a self-operated 10-server/100TB Ceph cluster with 75 drives), virtualization (Proxmox VE, VMware vSphere, Hyper-V), Veeam Hardened Linux Backup, Windows Server networks (Active Directory, Exchange, MS-SQL, Terminal Services), high-availability systems with DRBD mirroring, firewalls (Cisco ASA, Fortinet, Linux-based), and AI server provisioning. Underlying technology is a hybrid stack combining proprietary and open-source components.

GATWORKS monetizes through a mix of recurring subscriptions (internet services, managed hosting, online backup, system monitoring), managed services contracts (desktop, firewall, patch, backup, server management), and project-based professional services (consulting, migrations, infrastructure projects). Pricing is granular and partially published online (e.g., online backup from 14.90 EUR/month, system monitoring from 100 EUR/year, AI servers from 200 EUR/month). The go-to-market is sales-led, relying on direct relationships, dedicated Linux and Windows hotlines, on-site consultations, and partner certifications across Dell, VMware, Cisco, Microsoft, Fortinet, LPI, and Proxmox to serve customers throughout NRW with selective national coverage.

Name

GATWORKS

Legal name

GATWORKS GmbH

Website

https://gatworks.de

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

11–50 employees

Short description

GATWORKS GmbH is a privately held German systemhaus and regional Internet Service Provider in Mönchengladbach, NRW, founded in 1986. It delivers internet connectivity, managed hosting, virtualization, backup, and IT support services to 300+ SMB and mid-market customers in the Lower Rhine region, operating its own data center.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Other Computer Related Services (541519)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385), Services-Engineering Services (8711)

akta.pro primary industry

Managed DevOps / Platform Operations (Run & Operate) (BPAEAKAO)

akta.pro secondary industries

Cybersecurity Operations Outsourcing (SOC / SecOps) (BPAEAMAG), Network & Connectivity Support (LAN/WAN, Wi‑Fi, ISP/Telco) (BPAAACAD), Telecommunications & Network Engineering Consulting (BPAHAIAH), Fault & Performance Monitoring (SNMP/Telemetry/APM for Networks) (HDAFAMAA)

Keywords

• Managed IT services
• Internet service provider
• IT infrastructure solutions
• Server hosting
• Network connectivity services

Headquarters

HQ city

Mönchengladbach

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Internet Services: Internet connectivity solutions including SDSL, ADSL, Ethernet Datalines, site networking, VPN networks, web hosting, server housing, root servers, email servers, domain management, and SSL/S-MIME certificates. Services billed on subscription basis with monthly fees.
2. Managed Services: Ongoing management of client IT infrastructure including desktop management, firewall management, patch management, backup management, and server management. Typically offered through maintenance and support contracts with monthly fees.
3. IT Support Services: Technical support hotlines for Linux/Open Source and Windows environments, billed per started 15-minute intervals with minimum 30 minutes per support engagement. Also offered through maintenance agreements with hourly contingency.
4. IT Solutions & Consulting: Custom IT solutions including Big Data storage, virtualization, high availability systems, backup/recovery, firewalls, virus protection, mail archiving, Cisco networking, Dell servers/storage, Fortinet firewalls, Ceph storage, AI servers, Active Directory migrations. Project-based and consulting revenue.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

GATWORKS is a regional Systemhaus (IT services company) and Internet Service Provider based in Mönchengladbach, Germany, delivering internet connectivity (SDSL, ADSL, Ethernet Datalines), site networking, web hosting, server housing, root and email server rental, domain management, and SSL/S-MIME certificates from its own data center. The company also provides tailored IT solutions including virtualization (Proxmox, VMware, Hyper-V), Big Data/Ceph storage, backup and recovery, firewalls, malware protection, and high-availability infrastructure, alongside managed services (desktop, firewall, patch, backup, and server management), IT outsourcing, and paid Linux/Windows support hotlines.

Product overview

GATWORKS is a Systemhaus (IT services company) and regional Internet Service Provider based in NRW, Germany, founded in 1986. Its offering is a broad, multi-domain IT services portfolio organized into Internet Solutions, IT Solutions, IT Services, Managed Services, and IT Support. The Internet Solutions segment encompasses internet connectivity (SDSL, ADSL, Ethernet Datalines), site interconnection (VPN and dedicated lines), webhosting in GATWORKS's own data center, server housing, root server rental (physical and virtual), managed email servers, domain registration, and S/MIME email/SSL certificates. The IT Solutions segment covers Big Data storage (Ceph, ZFS, Synology, QNAP NAS), virtualization (Proxmox VE, VMware, Hyper-V), Veeam Hardened Linux Backup Repository, Gatworks Online Backup, Windows Server networks (Active Directory, Exchange, MS-SQL, Terminal Services, Small Business Server), Microsoft licensing, Active Directory migration, high availability, system monitoring, backup/recovery, firewalls (Cisco ASA, Fortinet, Linux-based), antivirus/malware protection, email archiving (MailStore, GFI), Cisco networking, Dell servers and storage, Fortinet firewalls, Ceph storage, AI servers, and general virtualization. IT Services include managed hosting, IT outsourcing, maintenance and support concepts, internet platform operations, 24/7 availability, and IT consulting. Managed Services cover desktop management, firewall management, patch management, backup management, and server management. IT Support provides hotlines for both Linux/Open Source and Windows environments with direct administrator access and remote support via TeamViewer.

Differentiator

Problem solved

Functional benefit

Products and services

• SDSL / ADSL / Ethernet Datalines
• Standortvernetzung (Site Networking) Site interconnection solutions enabling businesses to connect branch offices, partners, and remote employees globally via dedicated lines, DSL, and VPN networks with redundant connections and standby routers.
• Webhosting Web hosting services in GATWORKS's own Mönchengladbach data center, offering flexible databases, PHP versions, and software installation including webshops and content management systems.
• Server Housing (Colocation) Colocation of customer-owned servers in GATWORKS's 24/7-monitored data center with redundant internet connections, supporting individual cabling such as SAN connections and VLANs.
• Root-Server Rental Root server hosting in all performance classes, available as physical or virtual servers with local or managed SAN storage for shop systems, web servers, and Windows terminal servers.
• E-Mail Server Hosting Fully managed mail server rental featuring reliability, speed, and individually configured spam filtering to ensure reliable business email communication with domestic data residency.
• Domain Registration and Management
• S/MIME Email and SSL Certificates Digital certificate products including S/MIME email certificates (PersonalSign 1, PersonalSign 2, PersonalSign 2 Pro, PersonalSign 2 Department) enabling email encryption and digital signing.
• Ceph Software Defined Storage Ceph Software Defined Storage solution combining multiple servers' disks into an intelligent clustered storage system, including installation support, consulting, and troubleshooting.
• Proxmox Virtual Environment Deployment Open-source virtualization platform with hyperconverged storage and computing on distributed nodes, including deployment, clustering, and operational support for on-premise and hosted environments.
• Proxmox Server Rental Rental-based Proxmox virtualization infrastructure designed in collaboration with Hetzner hosting, providing full server access with VPN protection, starting under 150 EUR one-time plus 60 EUR monthly.
• GATWORKS Online Backup Cloud-based online backup service with encrypted local client-side encryption (AES 256-bit), no minimum contract term, and pricing from 14.90 EUR/month for 100 GB to 199.90 EUR/month for 5,000 GB, including SQL Server and Exchange agents at larger tiers.
• Windows Server Network Solutions Windows-based server network solutions covering planning and implementation of Windows Server Standard/Enterprise and Small Business Server environments, including Active Directory, DNS, DHCP, and domain controller management.
• High Availability Solutions High-availability infrastructure solutions including redundant server pairs with DRBD disk mirroring over 10 Gbit/s networks, virtual machine failover on alternative hardware, and SAN-to-SAN storage mirroring.
• System Monitoring Automated server and service monitoring with automatic error notification to customers or GATWORKS technicians, starting from 100 EUR/year, detecting failures and alerting designated contacts via SMS.
• Backup and Recovery Solutions Professional backup and disaster recovery solutions including file, image, SQL Server, Exchange, and virtual environment backups with bare-metal restore, automated verification, and cross-site offsite copying.
• Firewall Solutions Firewall and security solutions drawing on over 15 years of experience, deploying Cisco ASA, FortiGate, and custom Linux-based firewall solutions.
• AI Server Provisioning AI server provisioning and consulting services enabling businesses to deploy their own AI infrastructure. Servers can be purchased (starting around 3,000 EUR) or rented (starting around 200 EUR/month without minimum term), with GPU power for local data processing.
• Managed Hosting Managed hosting services for root servers and web servers, with GATWORKS handling system administration, patch management, data backup, and system monitoring on behalf of the customer.
• IT Outsourcing IT infrastructure outsourcing to GATWORKS's Mönchengladbach data center, using dedicated physical servers or virtual machines on GATWORKS infrastructure, with personal access to named administrators.
• IT Maintenance and Support Concepts Service-on-demand, maintenance and support contracts, full IT outsourcing, and 24/7 readiness for business-critical infrastructures, covering remote and on-site support, automated and manual system checks, and SMS alerting.
• Internet Platform Operations Managed operation of internet platforms including load balancer pairs, multiple web servers, and database servers with isolated network segments, providing complete platform management, monitoring, incident management, patching, and backup.
• IT Support (Linux/Open Source and Windows) Paid technical hotlines for both Linux/Open Source and Windows environments, connecting customers directly with administrators (not a call center) for remote or on-site support, with maintenance contracts available.
• Desktop Management Desktop management services covering security updates, workstation defect monitoring, new workstation installation, hardware and software cataloging, and critical metrics analysis for vulnerability identification.
• Firewall Management Firewall management services providing hardware and licensing, on-site technician setup, continuous functionality monitoring, content filtering, automatic software updates, and VPN configuration for home office and branch networks.
• Patch Management Automated patch management service that installs critical and important updates for standard software (Microsoft Office, Windows, Firefox, Chrome, Adobe, etc.), with centralized release control by GATWORKS IT experts.
• Server Management Comprehensive server management including hardware/software inventory, security update installation, continuous performance monitoring, antivirus signature updates, disk health checks, and Windows event log monitoring.

Quantifiable outcome

• No minimum contract term for online backup services
• +2 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

Seven partnerships are on record, tiered core.

• DellcoreChannel Partner/ Reseller/ DistributorGATWORKS operates as Dell Preferred Partner offering Dell server solutions, Dell storage solutions, Dell networking products, and Dell clients at attractive conditions. Certified Dell expertise for implementing complex IT infrastructures using Dell blade and storage systems.
• VMwarecoreTechnology or IntegrationGATWORKS is VMware Professional Solution Provider offering virtualization solutions based on VMware vSphere. Provides server and data center virtualization for enterprise environments.
• CiscocoreChannel Partner/ Reseller/ DistributorGATWORKS is Cisco Partner Select Certified with special access to resources and favorable pricing for Cisco routers and network components. Sells, installs, configures, and maintains all Cisco network components.
• MicrosoftcoreChannel Partner/ Reseller/ DistributorGATWORKS is Microsoft Certified Partner (Silver Midmarket Solution Provider) providing expertise in Windows Server, Exchange Server, SQL Server, Terminal Services, and Microsoft licensing. Provides licensing consulting for OEM, Open License, Open Value programs.
• FortinetcoreChannel Partner/ Reseller/ DistributorGATWORKS is Fortinet partner offering Fortinet security solutions including Fortigate appliances for spam, virus, and trojan detection. Solutions available for small and medium environments from under 1,000 EUR.
• Linux Professional Institute (LPI)coreTechnology or IntegrationGATWORKS is LPI Gold Partner with certified Linux expertise for commercial Linux support and services. Team includes certified Linux professionals.
• ProxmoxcoreTechnology or IntegrationGATWORKS is Proxmox Partner offering Proxmox Virtual Environment solutions. Extensive experience in deployment and operation of Proxmox servers and clusters on-premise and at various hosting providers.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• CANCOM: German hybrid IT and managed services provider with significant presence in NRW; overlaps with GATWORKS on cloud-managed services, Microsoft licensing and workspace management for SMB and mid-market.
• Bechtle: Germany's largest IT systemhaus with a broad managed services, hardware reselling (Dell, Cisco, HP) and public-sector focus; comparable as a competitor to GATWORKS in SMB IT infrastructure but at vastly larger scale and national reach.
• Computacenter: European IT infrastructure provider with a sizable German systemhaus business, offering managed services, datacenter and workplace support; competes with GATWORKS for enterprise and mid-market managed-services deals across NRW and beyond.
• SVA System Vertrieb Alexander: German systemhaus with strong data center, virtualization (VMware), storage and enterprise networking practices; competes head-on with GATWORKS on Proxmox/VMware/AI server and managed-service projects.
• Allgeier: Diversified German IT group with systemhaus, managed services and security offerings; competes with GATWORKS on Windows/Linux managed services and Microsoft-ecosystem projects in the SME segment.
• q.beyond: German mid-market IT services and cloud provider with managed services, SAP and Microsoft practices; comparable to GATWORKS on SMB cloud/managed infrastructure transformation, though at larger scale.
• ACP Group: Pan-European IT systemhaus with strong Dell, VMware and Microsoft partner status serving SMB and mid-market; competes with GATWORKS on the same product mix with broader geographic coverage.
• Controlware: German systemhaus specializing in networking (Cisco), datacenter, collaboration and managed services; comparable to GATWORKS on Cisco-based networking and managed infrastructure for mid-sized German customers.

Regional players

• NetCologne: Regional ISP and IT services company serving the Cologne / NRW area with connectivity, hosting and business-IT services; most direct comparability to GATWORKS's own ISP+IT-Services positioning within a similar Lower Rhine footprint.

Others

• Hetzner Online: German hosting/cloud provider with which GATWORKS partners for Proxmox rental deployments; adjacent as an upstream infrastructure provider to GATWORKS's Proxmox and managed hosting offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/gatworks-gmbh

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GATWORKS