Comcare
Comcare is an Australian Government statutory authority that regulates work health and safety and administers the Commonwealth workers' compensation scheme for federal government agencies and self-insured licensees across Australia.
- Company typePrivate
- Founded1988
- HeadquartersCanberra, Australia
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What Comcare does
Comcare is an Australian Government statutory authority established in 1988 under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act) and operating as the national work health and safety authority for the Commonwealth jurisdiction under the Work Health and Safety Act 2011 (WHS Act). It serves as both regulator for federal workplace health and safety and scheme administrator for the Commonwealth workers' compensation scheme, covering all Commonwealth government agencies and self-insured licensees. The organization is headquartered in Canberra with nine regional offices across Australia and employs 501-1000 staff.
Comcare's core product set is a digital service ecosystem built around three primary platforms: the Customer Information System (CIS), an employer portal for managing workers' compensation claims and rehabilitation case information; the Learning Management System (LMS), which delivers free self-paced eLearn courses, microLearn videos, and fee-based instructor-led workshops via Microsoft Teams; and an Online Forms Portal for digital claims lodgement, incident notifications, and related applications. Supporting products include the Office Safety Tool for workplace hazard identification, the HSR Handbook, and a Workplace Rehabilitation Provider Portal integrated with Tyro Health for digital invoicing. The platform integrates with Microsoft Teams for training delivery and Tyro Health for invoice processing.
Comcare's business model is government appropriations-based rather than commercial revenue. The Commonwealth workers' compensation scheme is funded through premiums paid by Commonwealth agencies and self-insured licensees under the SRC Act. Training programs operate on a hybrid freemium model with free self-paced content and paid instructor-led workshops. Distribution is direct-to-stakeholder through digital portals, a national contact centre (1300 366 979), regional offices, and an annual National Conference. Marketing and stakeholder engagement occurs via the website, eNews newsletter, social media, dedicated HSR Network communications, and targeted webinars including the Rehabilitation Case Manager Forum and Psychosocial Health and Safety Forum. Current CEO Greg Vines joined in April 2023 from the International Labour Organization.
Comcare firmographics
Firmographics- Name
- Comcare
- Legal name
- Comcare
- Website
- https://comcare.gov.au
- Company type
- Private
- Founded year
- 1988
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Comcare is an Australian Government statutory authority that regulates work health and safety and administers the Commonwealth workers' compensation scheme for federal government agencies and self-insured licensees across Australia.
- Ownership category
- akta.pro rank
Comcare industry classification
Industry- Product category
- Government Workers' Compensation and Work Health and Safety Regulation
- NAICS
- Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615), Administration of Public Health Programs (923120)
- SIC
- Hospital & Medical Service Plans (6324)
- akta.pro primary industry
- Workers’ Compensation & Occupational Health TPA (HLAEALAL)
- akta.pro secondary industry
- Occupational Safety & Health Authorities (Workplace Safety Regulators) (HLAJAFAB)
Keywords
Where Comcare is headquartered
LocationHeadquarters
- HQ city
- Canberra
- HQ country
- Australia
- HQ region
- Oceania
Offices9 records
Markets served
Comcare business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others
Revenue model
- Commonwealth Scheme Premiums: Comcare operates as the national work health and safety authority and scheme administrator for the Commonwealth. The scheme is funded through premiums paid by Commonwealth agencies and self-insured licensees under the Safety, Rehabilitation and Compensation Act 1988.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free self-paced eLearning courses |
| Subscription | Multi-year contract | Instructor-led workshops and presentations |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels8 records
Comcare product offering
Product offeringCore offering
Comcare administers the Commonwealth workers' compensation scheme and regulates work health and safety for Australian Government agencies and licensed self-insured employers under the Safety, Rehabilitation and Compensation Act 1988 and Work Health and Safety Act 2011. The agency delivers integrated statutory services spanning workers' compensation claims management, rehabilitation and return-to-work programs, WHS compliance enforcement, and workplace health and safety training. Its operations are supported by a digital service ecosystem comprising the Customer Information System, Learning Management System, Online Forms Portal, and Office Safety Tool.
Product overview
Comcare provides a comprehensive digital ecosystem for work health and safety management and workers' compensation administration in the Commonwealth jurisdiction. The core platform consists of the Learning Management System (LMS) for training delivery, the Customer Information System (CIS) for employer claims management, and an Online Forms Portal for digital claim submission. These are complemented by the Office Safety Tool for hazard identification, eLearn courses and microLearn videos for self-paced education, and specialized portals for workplace rehabilitation providers. The system integrates with Microsoft Teams for training delivery and Tyro Health for invoice processing.
Differentiator
Problem solved
Functional benefit
Products and services
- Comcare Learning Management System (LMS) Online platform providing access to Comcare's training catalogue including self-paced e-Learning courses, microLearn videos, live learning workshops, and training enrollment management for Commonwealth employers, employees, HSRs, and service providers.
- Customer Information System (CIS) Employer portal for accessing and managing workers' compensation claims information, including rehabilitation case manager updates, claim status, and cost centre management, used by Commonwealth employers and their authorised representatives.
- Online Forms Portal Centralized digital portal providing access to all Comcare online forms including workers' compensation claims, incident notifications, fraud reports, and various application forms, enabling employers, employees, and service providers to submit forms online.
- Office Safety Tool Interactive digital tool designed to help users identify risks and hazards in their workplace or home office environment, supporting WHS compliance and hazard awareness.
- Workplace Rehabilitation Provider Portal Portal enabling Comcare-approved workplace rehabilitation providers to submit workers' compensation-related invoices digitally to Comcare via Tyro Health integration.
- Before Blue Mental Health Coaching Program Early intervention mental health coaching program developed by Beyond Blue and made available to all Australian Public Service agencies in the Comcare scheme, providing mental health support for Commonwealth employees.
Quantifiable outcome
- Record $1.1 million WHS penalty imposed on Cleanaway for fatal truck crash
- +3 more outcomes
Companies that use Comcare
Customer profileNamed customers9 records
Segments6 records
Ideal customer profiles3 records
Comcare technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature4 records
Comcare partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- Beyond BluecoreBeyond Blue developed the Before Blue early intervention mental health coaching program for employees. This program is now available to all Australian Public Service (APS) agencies in the Comcare scheme, representing an expansion of an early intervention mental health program across Commonwealth workplaces.
- Advance Consulting and TrainingminorComcare-approved provider offering 5-day initial HSR training course and 1-day refresher courses across Australia (NSW, ACT, VIC, QLD, WA)
- AlertForce Pty LimitedminorComcare-approved provider offering 5-day initial HSR training course across ACT, NSW, QLD, NT, and VIC
- Australian Council of Trade Unions / Trades and Labour Councils (ACTU/TLC)minorUmbrella organization for union-affiliated HSR training providers offering 5-day initial course across multiple states including NSW, QLD, TAS, VIC, SA, WA, NT, and ACT through various affiliated training organisations
- Interactive Training Services Pty LtdminorComcare-approved provider offering both 5-day initial course and 1-day refresher HSR training in VIC
- Konekt LtdminorComcare-approved provider offering 5-day initial HSR training and 1-day refresher courses in Canberra and Adelaide, with capacity for in-house delivery across all states and territories
- National Safety Council of AustraliaminorComcare-approved provider offering 5-day initial HSR training across VIC, ACT, NSW, SA, QLD, WA, and NT through Fire and Safety Australia
Scale indicators2 records
Recent moves7 records
Expansion highlights6 records
Comcare competitors and assessment
Company assessmentOthers
- Beyond Blue: Australian mental health organisation that co-developed the Before Blue early intervention coaching program with Comcare, now deployed across APS agencies. Adjacent/enabling partner for psychosocial WHS service delivery.
- Marsh (Workers Compensation Practice): Global insurance broker and risk adviser with dedicated workers' compensation and claims management practices. Relevant as an ecosystem participant in employer-side workers' compensation purchasing and risk advisory.
Broad incumbents
- Safe Work Australia: Australian Government statutory body that develops national WHS policy and works with Comcare, state/territory regulators, and employers. Directly comparable as a federal-level WHS authority, though focused on policy development rather than scheme administration and enforcement.
- Gallagher Bassett: Global third-party administrator for workers' compensation, liability, and claims management. Comparable as a TPA operating in adjacent WHS/claims-administration technology and service delivery categories.
Direct peers
- SafeWork NSW: NSW's WHS regulator responsible for enforcing workplace safety laws. Comparable as a state-level WHS enforcement body, providing regulatory peer reference against Comcare's enforcement footprint.
- WorkCover Queensland: Queensland's workers' compensation scheme administrator, functioning as both insurer and WHS regulator under the Workers' Compensation and Rehabilitation Act. Direct domestic peer for scheme management and claims administration.
- icare (NSW): NSW government-owned insurance and care provider administering workers' compensation, dust diseases, and care schemes for NSW employers. Closely analogous in operating model — government scheme administrator for employer-funded workers' comp premiums.
- ReturnToWorkSA: South Australia's workers' compensation scheme administrator and WHS regulator (under SafeWork SA). Directly comparable as a state-level counterpart to Comcare's Commonwealth jurisdiction.
- WorkSafe Victoria: Victoria's state-level workers' compensation authority and WHS regulator, administering a parallel workers' comp scheme and enforcing the state WHS Act. Directly analogous in operating model to Comcare's role for the Commonwealth jurisdiction.
Emerging players
- EML: Australian workers' compensation scheme manager that, per Comcare's product launch data, co-developed an early intervention mental health program with Comcare. Relevant as a delivery partner/agent operating in the same scheme-administration value chain.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Comcare social profiles
Digital presenceComcare financial estimates
Financial estimateRevenue estimate
Valuation estimate
Comcare leadership team
Management profileNumber of profiles
Profiles1 record
Comcare funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Comcare M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Comcare
What does Comcare do?
Comcare administers the Commonwealth workers' compensation scheme and regulates work health and safety for Australian Government agencies and licensed self-insured employers under the Safety, Rehabilitation and Compensation Act 1988 and Work Health and Safety Act 2011. The agency delivers integrated statutory services spanning workers' compensation claims management, rehabilitation and return-to-work programs, WHS compliance enforcement, and workplace health and safety training. Its operations are supported by a digital service ecosystem comprising the Customer Information System, Learning Management System, Online Forms Portal, and Office Safety Tool.
Is Comcare a public or private company?
Comcare is a private company. It is classified as state government owned and is currently operating.
When was Comcare founded?
Comcare was founded in 1988. It employs 501 to 1,000 people.
Where is Comcare based?
Comcare is headquartered in Canberra, Australia, in the Oceania region.
How does Comcare make money?
One revenue line is on record: commonwealth Scheme Premiums.
Who are Comcare's main competitors?
Others on record are Beyond Blue and Marsh (Workers Compensation Practice). Broad incumbents are Safe Work Australia and Gallagher Bassett. Direct peers are SafeWork NSW, WorkCover Queensland, icare (NSW), ReturnToWorkSA and WorkSafe Victoria. EML is listed as an emerging player.
Does Comcare have an API?
No public API is recorded for Comcare.
What industry is Comcare in?
Comcare's product category is Government Workers' Compensation and Work Health and Safety Regulation. Its primary akta.pro industry code is HLAEALAL, Workers’ Compensation & Occupational Health TPA, with a secondary code of HLAJAFAB, Occupational Safety & Health Authorities (Workplace Safety Regulators). Its NAICS code is 92615 and its SIC code is 6324.