eHealth NSW

What eHealth NSW does

eHealth NSW is a statutory NSW Government shared service agency established in 2014 under the Health Administration Corporation Act, mandated to serve as the digital centre of excellence for NSW Health — Australia's largest public health system. The agency delivers statewide ICT planning, implementation, and support across 16 Local Health Districts, specialty health networks, and pillars, serving 226 public hospitals, 183,000+ staff, and 530+ sites. eHealth NSW operates a comprehensive digital health platform centred on the Electronic Medical Record (eMR), with specialised modules spanning clinical care (eMeds, RIS-PACS medical imaging, SafeScript NSW, ims+ incident management, SDPR), patient experience (HOPE feedback platform, Engage Outpatients), population health (AIR Integration, VaxLink, CaRMI), virtual care (NSW Telestroke Service, MedSync, Role Based Messaging in Microsoft Teams), workforce and business systems (HealthRoster, My Health Learning, SmartChain, SARA), data and analytics (Enterprise Data Lake), and ICT infrastructure (HGEN networking, Journey to the Cloud, AWS European Sovereign Cloud migration).

The technology stack is built on cloud infrastructure (AWS, Microsoft Azure), Microsoft Teams for clinical collaboration (connecting 11,000+ clinicians via MedSync and RBM), ServiceNow for service management, SAP for business intelligence, and an Enterprise Data Lake for analytics. The agency's flagship programme is the A$969 million Single Digital Patient Record (SDPR), which will unify multiple medical record systems into a single statewide source. Recent modernisation has delivered a 60% performance boost through eMR cloud migration, 70% reduction in unplanned outages, and 50% reduction in maintenance windows.

eHealth NSW does not operate commercial pricing; it is funded through NSW Government budget appropriations and delivers services under government mandate. The agency has approximately 2,000 staff and is led by Chief Executive Richard Taggart (appointed January 2025). Its customer base is effectively NSW Health as a single institutional buyer, with no external commercial revenue streams. Revenue mechanics are tied to multi-year government ICT investment programmes, including the SDPR rollout planned for 2026, the Journey to the Cloud transformation, and the newly introduced NSW Health AI Framework governing responsible AI adoption across the health system.

Name

eHealth NSW

Legal name

eHealth NSW (State of New South Wales)

Website

https://ehealth.nsw.gov.au

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

eHealth NSW is a statutory NSW Government shared service agency, established in 2014, that delivers statewide ICT and digital health solutions for NSW Health — Australia's largest public health system, spanning 226 public hospitals and 183,000+ staff.

Ownership category

akta.pro rank

Product category

Healthcare IT and Digital Health Platforms

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Acute Care & Hospital EHRs (HLACAAAA)

akta.pro secondary industries

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH), Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Virtual Specialty Care Platforms (tele-stroke, tele-ICU, tele-derm, tele-cardiology) (HLALABAD)

Keywords

• Digital health platforms
• Electronic medical records
• Healthcare ICT infrastructure
• Clinical information systems
• Population health management

Headquarters

HQ city

Chatswood

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Government Appropriation: As a NSW Health shared service agency, eHealth NSW is funded through government budget appropriations. The SDPR project is valued at nearly A$969 million. Revenue comes from providing ICT services to NSW Health organisations including LHDs, specialty networks, and pillars.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

eHealth NSW provides statewide ICT and digital health solutions for NSW Health, including electronic medical records (eMR, eMeds, SafeScript NSW, SDPR), medical imaging systems (RIS-PACS), patient experience platforms (HOPE, Engage Outpatients), virtual care tools (NSW Telestroke, MedSync), and supporting ICT infrastructure (HGEN, Statewide Wireless Network, Journey to the Cloud). It is the mandated digital centre of excellence serving 226 public hospitals and 183,000+ staff across 16 Local Health Districts in New South Wales, Australia.

Product overview

eHealth NSW provides a comprehensive platform-plus-modules digital health ecosystem for Australia's largest public health system, serving 226 public hospitals and 183,000+ staff across NSW Health. The core platform centers on the Electronic Medical Record (eMR), which replaces paper charts across hospitals, outpatient clinics, and community health facilities. Around this core, eHealth NSW offers specialized modules for clinical care (Electronic Medication Management, SafeScript NSW, RIS-PACS medical imaging, ims+ incident management, Single Digital Patient Record), patient experience (HOPE platform, Engage Outpatients), population health (AIR Integration, VaxLink, CaRMI), virtual care (Telestroke Service, MedSync, Role Based Messaging), workforce and business management (HealthRoster, My Health Learning, SmartChain, SARA), data and analytics (Enterprise Data Lake), and ICT infrastructure (HGEN networking, Journey to the Cloud). The portfolio represents one of the largest enterprise-wide digital health implementations in Australia.

Differentiator

Problem solved

Functional benefit

Products and services

• Electronic Medical Record (eMR) Replaces patient paper charts and forms used in hospital wards, outpatient clinics, and community health facilities, providing digital clinical documentation across NSW Health.
• Electronic Medication Management (eMeds) Improves accuracy and visibility of medication information between clinicians, allowing them to view medication records digitally.
• SafeScript NSW Provides prescribers and pharmacists with real-time information about a patient's prescribing and dispensing history for monitored medicines.
• Single Digital Patient Record (SDPR) Provides clinicians access to a patient's medical information in real-time from a single source, unifying access to clinical information across NSW Health.
• RIS-PACS (Radiology Information Systems and Picture Archiving & Communications System) Statewide medical imaging system providing clinicians with access to complete imaging histories and reports, unifying imaging, archive and IT systems into one platform.
• ims+ (Incident Management System) NSW Health's cloud-based incident management solution managing both clinical and staff incidents, supporting prediction and mitigation of safety incidents and providing data for continuous improvement.
• Virtual Medication Management (VMM) ePrescribing Allows electronic prescriptions to be issued from and recorded in the eMR and enables eScripts to go direct to community pharmacy.
• Health Outcomes and Patient Experience (HOPE) Enables patients and carers to provide real-time feedback on their health-related experiences, giving clinicians immediate information to guide decisions and improve patient-centred care.
• Engage Outpatients Digital referral management solution improving the experience of patients, referrers, and clinicians in outpatient services, processing over 40,000 referrals.
• NSW Telestroke Service Provides patients in rural and regional NSW with 24/7 access to expert stroke clinicians via video consultation, connecting local emergency physicians with specialist stroke care.
• MedSync Function within Microsoft Teams that allows clinicians to upload clinical photography and video into a patient's health record, securely connecting more than 11,000 clinicians.
• Role Based Messaging (RBM) Enables fast, secure clinical communication in Microsoft Teams, connecting clinicians directly to on-duty specialists without paging, rosters, or switchboards.
• Australian Immunisation Register (AIR) Integration Service Submits vaccination records from NSW Health to the national Australian Immunisation Register, supporting 650,000+ vaccination records uploaded and expanding to include antenatal data from 1 March 2025.
• VaxLink Statewide database that improves safety and quality of patient care by ensuring NSW Health staff are fully vaccinated.
• Consent and Records Management for Immunisation (CaRMI) Allows parents and carers the option to provide online consent for their child to receive routine school vaccinations through the NSW School Vaccination Program.
• HealthRoster Statewide system for the rostering of shifts for corporate, allied health, nursing, midwifery, medical, and support staff across NSW Health.
• My Health Learning NSW Health's online, statewide learning system providing access to training and development for staff.
• SmartChain Statewide digital solution for NSW Health procurement and supply chain, part of the NSW Health Procurement Reform work.
• SARA Portal for NSW Health staff to seek support and make requests for services including IT, finance, recruitment, payroll and more.
• Health Grade Enterprise Network (HGEN) Statewide initiative for ongoing purchase and management of ICT building infrastructure, upgrading network infrastructure across NSW Health through a network refresh program.
• Journey to the Cloud Initiative transitioning IT infrastructure from on-premise to cloud, providing greater scalability, flexibility, sustainability and innovation.
• Data Lake NSW Health Enterprise Data Lake modernising analytics capability by improving data extracts and reducing timelines, costs and risks.
• Health Prototyping Centre Supports customers across NSW Health to rapidly test ideas, designs and concepts before building a final version of the product.
• Paperlite Admissions Statewide initiative transforming how patient admissions are managed digitally across NSW Health facilities, delivering a smarter, greener patient experience.
• NSW Health AI Framework Framework to guide the safe and responsible use of artificial intelligence to improve healthcare across NSW Health.

Quantifiable outcome

• 120,000 clinical productivity hours saved in first year of cloud transition
• +6 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature12 records

Partnerships

14 partnerships are on record, tiered core and minor.

• RLDatixcoreTechnology or IntegrationJoint initiative to develop ims+, NSW Health's cloud-based incident management system. RLDatix provides the platform technology while eHealth NSW leads the design and implementation for NSW Health organisations across the state.
• Prince of Wales Hospital SydneycoreStrategic or Co-development PartnerLead hospital for the NSW Telestroke Service, a collaboration that provides specialist stroke care to patients in rural and regional NSW, connecting local emergency physicians with 24/7 access to expert stroke clinicians via video consultation.
• NSW Health MinistrycoreStrategic or Co-development PartnereHealth NSW operates under the policy direction and governance of the NSW Ministry of Health. Key delivery partner for the Single Digital Patient Record (SDPR) program and other statewide digital health initiatives.
• Cyber Security NSWcoreStrategic or Co-development PartnereHealth NSW manages the central cyber security functions of NSW Health in close collaboration with Cyber Security NSW, providing coordinated security posture across the health system.
• AWS (Amazon Web Services)coreTechnology or IntegrationeHealth NSW has migrated sensitive workloads to AWS European Sovereign Cloud as part of its cloud transformation strategy. AWS is backing the migration with infrastructure supporting digital sovereignty requirements.
• Agency for Clinical InnovationcoreStrategic or Co-development PartnerCollaboration on multiple digital health initiatives including the NSW Telestroke Service, Patient Reported Measures (HOPE platform), and Clinical Solutions Design Governance framework for digital clinical solutions.
• NSW Health Refugee Health ServiceminorStrategic or Co-development PartnerPartnership to develop the Cultural Compass VR tool, an immersive training helping clinicians understand CALD patient experiences and improve culturally responsive care.
• University of NSW (UNSW)minorStrategic or Co-development PartnerAcademic partner in the Cultural Compass VR project, contributing research expertise to virtual reality training for culturally responsive healthcare.
• Amazon Web Services (via Digital Academy)minorStrategic or Co-development PartnerAWS is one of the world-class vendor partners contributing expertise to the eHealth NSW Digital Academy for staff training in cloud computing and related technologies.
• Microsoft Azure (via Digital Academy)minorStrategic or Co-development PartnerMicrosoft Azure is a vendor partner contributing to the eHealth NSW Digital Academy training programs for staff development in cloud and data analytics.
• PwC (via Digital Academy)minorStrategic or Co-development PartnerProfessional services firm contributing expertise to the eHealth NSW Digital Academy for agile management and other professional development training.
• HETI (Health Education and Training Institute)minorStrategic or Co-development PartnerPartner in the Cultural Compass VR tool development, contributing health education expertise to the virtual reality training program.
• SWSLHD (South Western Sydney Local Health District)minorStrategic or Co-development PartnerPartner in Cultural Compass VR tool development for culturally responsive healthcare training.
• UTS (University of Technology Sydney)minorStrategic or Co-development PartnerIndustry Degree Academy partnership providing cloud engineering job-shadowing program for students, giving hands-on experience on real projects alongside eHealth NSW experts.

Scale indicators18 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• MEDITECH: Established commercial EHR vendor focused on community hospitals and integrated delivery networks; comparable as an acute-care hospital EHR/platform provider serving public and private health systems.
• Oracle Health (formerly Cerner): Major commercial EHR and health IT platform used by large hospital systems globally; comparable as a large-scale acute-care hospital EHR and population health vendor competing in the same acute-care EMR category as eHealth NSW's eMR/SDPR.
• Epic Systems: The leading US-based commercial EHR vendor for large academic and health-system customers; comparable as a provider of acute-care hospital EHRs and adjacent clinical platforms, though operating on a commercial vendor model rather than a public-mandate model.

Direct peers

• HealthShare NSW: Sister shared-service agency within NSW Health (8,000+ employees), providing corporate, ICT-adjacent, and workforce services to the same customer base; closest structural analog to eHealth NSW as a mandated NSW Health shared service.
• Digital Health, WA Department of Health: Western Australia Health's digital health division operating statewide clinical ICT systems for WA public hospitals and health services - similar public-state mandate and EMR delivery role.
• Singapore IHiS (Integrated Health Information Systems): National HealthTech agency supporting Singapore's public healthcare clusters with EMR, telehealth, and analytics - comparable as a centralised state-mandated health IT delivery body operating at national scale.
• Canada Health Infoway: Canadian federally funded, independent digital health agency that accelerates adoption of EHRs, virtual care, and health information access across provinces - a structurally similar government-backed health-IT authority.
• eHealth Queensland: Queensland Health's state-wide digital health agency delivering the ieMR and other clinical systems across Queensland - directly comparable as a sub-national government digital health authority serving a large public hospital network.
• NHS England (Digital, Data and Technology): The UK NHS's national digital health function delivering shared records, NHS App, and core clinical infrastructure across England's hospitals; the closest international analog as a publicly mandated, nationwide health-IT delivery body.

Others

• Telstra Health: Australian digital health solutions provider within Telstra, offering virtual care, e-prescribing, and health analytics to public and private customers; comparable as a domestic ecosystem participant operating in adjacent digital health categories to eHealth NSW's mandate.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCrWJPn1YvSFW_iwiBgoyTNQ
• Facebookfacebook.com/ehealthnsw
• LinkedInlinkedin.com/company/ehealth-nsw
• Instagraminstagram.com/ehealthnsw
• Xx.com/ehealthnsw

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about eHealth NSW