Fiasco
- Company typePrivate
- Founded2019
- HeadquartersIm Tal, Germany
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Fiasco does
FIASCO GmbH is a German InsurTech company, founded in 2019 and headquartered in Kernen im Remstal, Baden-Württemberg, that has built an AI-powered platform for vehicle damage assessment and claims processing. The company serves insurance companies, fleet and leasing operators, automotive body and paint workshops (K&L), and carsharing providers across the DACH region. Its core technology centers on SOFIA KI, a proprietary neural network system that recognizes vehicle components, classifies damage types, and derives repair measures from uploaded photos, claiming up to 98% calculation accuracy validated through the FIASCO QualityCheck certification. The platform architecture is modular: FIASCOcloud serves as the central case-management hub; FIASCO Pro is the full-featured web application; FIONA is a multilingual AI voice agent providing 24/7 telephone-based damage intake; and additional modules cover instant repair cost calculation (FIASCO direct), photo-based assessment supplementation (FIASCO vision), communication (FIASCO-Chat), and partner management (FIASCO-Manager).
The business operates as a cloud-based SaaS with usage-based subscriptions and API integrations into enterprise systems, including native embedding within the Audatex/C@risma platform — the dominant European automotive estimation system. Revenue mechanics combine recurring SaaS subscriptions with per-calculation usage; pricing is not publicly disclosed but is supported by a 30-day money-back guarantee and free trials. The go-to-market is sales-led with webinar-driven demand generation across three vertical-specific tracks (insurers, fleet/leasing, workshops), supplemented by partner workshop distribution and white-label offerings (e.g., KS-Glasschaden-App for KS AUTOGLAS). The customer base includes named enterprise contracts with Alte Leipziger Versicherung, Mobility Concept, Aribos Gruppe, and EUROGARANT AutoService AG, alongside SMB workshop users.
The company is founder-controlled and bootstrapped with no disclosed external funding rounds, led by co-founders Önder Aslan (former Managing Director of Lack & Karosserie Reit GmbH) and Harun Coşkun (Dipl.-Ing., ex-OEM development engineer). Headcount is reported at 11-50 employees. The company holds ISO 27001 certification (since September 2024), DORA compliance, and BSFZ Siegel for qualifying R&D, and is a member of Cyber Valley, KI Bundesverband, and Startupverband. Revenue figures, ARR, and growth metrics are not publicly disclosed.
Fiasco firmographics
Firmographics- Name
- Fiasco
- Legal name
- FIASCO GmbH
- Website
- https://fiasco.de
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Fiasco industry classification
Industry- Product category
- InsurTech / Automotive Claims Software
- NAICS
- Computer Systems Design and Related Services (5415), Computer Systems Design Services (541512)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Robotic Process Automation (RPA) & Hyperautomation Platforms (HDAEAKAF)
Keywords
Where Fiasco is headquartered
LocationHeadquarters
- HQ city
- Im Tal
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
Fiasco business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Platform Subscription: FIASCO operates as a cloud-based SaaS platform providing AI-powered damage assessment services to insurers, workshops, and fleet companies. Revenue is generated through usage-based calculations and potentially subscription tiers (FIASCO Pro with full functionality). The platform is accessible via browser with no local installation required.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | FIASCO Pro with full functionality including FIASCO cloud, case management, damage assessment, and API integration |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels8 records
Fiasco product offering
Product offeringCore offering
FIASCO provides an AI-powered cloud platform that automates vehicle damage assessment, repair cost calculation, and claims processing for insurance companies, fleet and leasing operators, and automotive repair workshops. The platform combines proprietary computer-vision AI (SOFIA KI) with a multilingual AI voice agent (FIONA) to deliver repair calculations with up to 98% accuracy in minutes, replacing multi-day manual processes. The offering is delivered as browser-based SaaS with native integration into the Audatex/C@RISMA platform.
Product overview
FIASCO is an AI-powered vehicle damage assessment platform designed for insurance companies, fleet and leasing companies, and automotive workshops. The platform uses a modular architecture centered on the FIASCOcloud platform and FIASCO Pro web application, which together provide centralized case management and full-featured workflow capabilities. The core AI engine SOFIA powers computer-vision-based damage recognition and predictive analytics, while FIONA serves as a multilingual AI voice agent for 24/7 telephone damage intake. Additional modules including FIASCO direct (instant repair cost calculation without photos), FIASCO vision (photo upload for enhanced assessment), FIASCO QualityCheck (calculation reliability seal), FIASCO-Chat (internal communication), and FIASCO-Manager (partner management) extend the platform's functionality. The system integrates with Audatex/C@RISMA for automotive workshops and delivers calculations with up to 98% accuracy.
Differentiator
Problem solved
Functional benefit
Brands
- FIONA: AI voice agent for multilingual telephone-based initial damage recording, available 24/7 to guide vehicle owners through structured damage reporting.
- SOFIA KI
Products and services
- FIASCO Pro Full-featured web application providing seamless case management, damage capture, registration certificate scanning, and AI-powered calculation triggering in a few steps for workshops, fleet operators, and insurance partners.
- FIASCOcloud Central cloud platform serving as the hub for all FIASCO applications, providing centralized management, transparent storage, editability, and consistent availability of cases and calculations across modules.
- SOFIA KI Proprietary AI engine using neural networks to recognize vehicle components, classify damage types, and derive repair measures from uploaded photos, delivering automated damage analysis with up to 98% accuracy validated through FIASCO QualityCheck.
- FIONA Multilingual AI voice agent for telephone-based initial vehicle damage intake, available 24/7, which guides vehicle owners through structured damage reporting, collects accident and calculation-relevant details, and performs automated fraud checks.
- FIASCO-Manager Customer relationship and partner management tool offering enhanced support for direct-contract customers and integrated availability within the Audatex/C@RISMA platform for workshops.
- FIASCO-Chat Internal communication tool enabling 24/7 messaging between integrated parties (drivers, fleets, leasing companies, workshops) with full status transparency and direct case-specific communication.
- KS-Glasschaden-App White-label glass damage app developed for KS AUTOGLAS/KS Partnersystem GmbH that enables rapid smartphone- or tablet-based glass damage capture with automated order creation and calculation integrated into the KS billing system.
- FIASCO API API integration interface enabling seamless connection between FIASCO and third-party systems including insurance company platforms and Audatex/C@RISMA, supporting automatic data transfer without manual re-entry.
Quantifiable outcome
- Calculation accuracy up to 98% validated through FIASCO QualityCheck
- +3 more outcomes
Companies that use Fiasco
Customer profileNamed customers9 records
Segments4 records
Ideal customer profiles3 records
Fiasco technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability12 records
Feature9 records
Fiasco partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- EUROGARANT AutoService AGcorePartnership for automated damage intake for EUROGARANT fleet operations. Joint go-to-market for digital damage assessment services across EUROGARANT's network of automotive service partners.
- PlanSocoreStrategic partnership for digital repair process optimization. PlanSo provides workshop management software integrated with FIASCO's AI damage assessment, enabling paperless and efficient repair workflows for shared customers.
- Aribos GruppecoreAribos and FIASCO partnership for digital synergies in fleet damage management. Video interview confirmed collaboration on digital damage process optimization for Aribos operations.
- Audatex SoleracoreNative integration of FIASCO into Audatex/C@risma platform. FIASCO button available directly in C@risma menu for users to access AI-powered damage assessment without separate contract.
- KI Bundesverband (German AI Association)minorMember of the German AI Association, contributing to policy discussions and industry standards development for AI applications in Germany.
- Startupverband (German Startup Association)minorMember of the German Startup Association representing startup interests in policy and industry discussions.
- Land Baden-WürttembergminorRegional government support for innovative technology companies in Baden-Württemberg, FIASCO's home state.
- Schaden NewsminorMedia partnership with Schaden News industry publication for press coverage, thought leadership content, and market visibility through articles and webinars.
- BSFZminorCertified for research and development activities qualifying for German research allowance (Forschungszulage), enabling state support for innovation investments.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
Fiasco competitors and assessment
Company assessmentDirect peers
- Tractable: UK-headquartered AI company applying computer vision to auto and property insurance damage assessment. Direct competitor to FIASCO's SOFIA vision stack across Europe and a benchmark for vertical AI claims scale.
- ControlExpert: German-based auto claims management and damage assessment provider serving European insurers. Closest geographic and vertical competitor to FIASCO in the DACH claims automation space.
- Ravin AI: AI-based vehicle inspection platform used by fleets, leasing companies and dealerships for damage capture. Comparable to FIASCO's fleet and leasing customer segment and vision-based assessment.
- Click-Ins: AI vehicle damage assessment SaaS serving insurers and fleets with photo-based claims and total-loss decisions. Direct overlap with FIASCO's insurer FNOL and damage classification use cases.
Broad incumbents
- CCC Intelligent Solutions: Large US auto insurance claims and estimating platform with AI-driven damage assessment capabilities. Comparable technology and customer base, but at much larger scale and North American focus.
- Mitchell International: Established provider of auto physical damage claims, estimating and workflow software to insurers and shops. Overlaps with FIASCO Pro's claim calculation and shop workflow capabilities.
- Innovation Group: European claims management and operational services provider to insurers, including auto claims handling and digital workflow tools. Adjacent competitor in the same German-speaking claims market.
Emerging players
- Snapsheet: Cloud-native auto claims management platform combining self-service appraisal with AI-based damage workflows. Comparable in offering virtual/app-based damage intake and a similar mid-market insurance GTM.
- Motionscloud: AI-assisted claims and damage assessment platform for insurers in Europe, with photo-based FNOL and fraud detection. Comparable AI vision workflow to FIASCO's SOFIA-powered pipeline.
Others
- Audatex (Solera): Industry-standard auto estimating platform for workshops and insurers in Europe. FIASCO's distribution partner via C@risma integration and the established incumbent whose workflows FIASCO layers onto.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Fiasco social profiles
Digital presenceFiasco compliance and trust
Trust signalCompliance2 records
Fiasco financial estimates
Financial estimateRevenue estimate
Valuation estimate
Fiasco leadership team
Management profileNumber of profiles
Profiles4 records
Fiasco funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Fiasco M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Fiasco
What does Fiasco do?
FIASCO provides an AI-powered cloud platform that automates vehicle damage assessment, repair cost calculation, and claims processing for insurance companies, fleet and leasing operators, and automotive repair workshops. The platform combines proprietary computer-vision AI (SOFIA KI) with a multilingual AI voice agent (FIONA) to deliver repair calculations with up to 98% accuracy in minutes, replacing multi-day manual processes. The offering is delivered as browser-based SaaS with native integration into the Audatex/C@RISMA platform.
Is Fiasco a public or private company?
Fiasco is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Fiasco founded?
Fiasco was founded in 2019. It employs 11 to 50 people.
Where is Fiasco based?
Fiasco is headquartered in Im Tal, Germany, in the Europe region.
How does Fiasco make money?
One revenue line is on record: saaS Platform Subscription.
Who are Fiasco's main competitors?
Direct peers on record are Tractable, ControlExpert, Ravin AI and Click-Ins. Broad incumbents are CCC Intelligent Solutions, Mitchell International and Innovation Group. Emerging players are Snapsheet and Motionscloud. Audatex (Solera) is listed as an others.
Does Fiasco have an API?
Yes. FIASCO provides API interfaces that enable integration with third-party providers including insurers and the Audatex/C@RISMA system. Workshops can trigger calculations and data is automatically transferred through the interface to their existing systems. No manual data entry required. The API supports seamless integration allowing automated damage calculations to flow directly into partner systems.
What industry is Fiasco in?
Fiasco's product category is InsurTech / Automotive Claims Software. Its primary akta.pro industry code is HDAEAKAF, Robotic Process Automation (RPA) & Hyperautomation Platforms. Its NAICS code is 5415 and its SIC code is 7372.