Innovation Group
Innovation Group is a UK-based IT and BPO company that provides cloud-native claims management software (Gateway) and managed claims services to global insurers, fleet operators, and automotive manufacturers, processing over 4 million claims annually across 4 continents.
- Company typePrivate
- Founded1999
- HeadquartersWhitley, United Kingdom
- Headcount1,001–5,000
- GTM typeB2B
- OfferingSoftware
What Innovation Group does
Innovation Group is a UK-headquartered information technology and business process outsourcing company serving the global insurance, fleet, and automotive industries. Founded in 1999 and headquartered in Whitley, Hampshire, the company employs approximately 2,600 people across 4 continents and currently operates as a subsidiary of Solvd Group, the digital claims platform formed after Allianz X acquired the business in October 2022.
The company's core product is Gateway, a cloud-native, end-to-end claims management platform with an AI-powered Smart Engine. Gateway exposes modular features covering first notification of loss (FNOL), claim management, network management, total loss handling, locate (finding repairers and suppliers), and analytics/insights. Beyond software, Innovation Group delivers Claims as a Service (CaaS), a managed BPO offering that runs claims operations on behalf of clients, and Gateway Select, a modular deployment option. The Smart Engine is used for process automation, predictive analytics on contact center and claims data, and optimization of repair networks and invoice verification.
Innovation Group generates revenue primarily through enterprise contracts with insurance carriers, brokers, fleet managers, and automotive manufacturers, combining subscription/managed-services pricing for the Gateway platform with BPO revenue for claims handling and network management services. Reported scale includes handling over 4 million claims annually, connecting more than 1,200 global clients with thousands of integrated regional repairers and suppliers, and serving 15 of the top 20 global general insurers as well as 3 of the top 5 fleet and lease management companies. Named enterprise customers include AXA, Aviva, Zurich, Die Bayerische, WWK, HDI Insurance, Endsleigh, Nissan, and Toyota, with direct operations in the UK, Germany, Spain, USA, Australia, and South Africa.
Innovation Group firmographics
Firmographics- Name
- Innovation Group
- Legal name
- The Innovation Group
- Website
- https://innovation.group
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Innovation Group is a UK-based IT and BPO company that provides cloud-native claims management software (Gateway) and managed claims services to global insurers, fleet operators, and automotive manufacturers, processing over 4 million claims annually across 4 continents.
- Ownership category
- akta.pro rank
Innovation Group industry classification
Industry- Product category
- Insurance Claims Management Software
- NAICS
- Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Software Publishers (51321), Other Computer Related Services (541519)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Digital Strategy & Transformation (BPAHAEAA)
- akta.pro secondary industries
- Legacy Modernization & Application Rationalization (BPAEAAAG), Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG)
Keywords
Where Innovation Group is headquartered
LocationHeadquarters
- HQ city
- Whitley
- HQ country
- United Kingdom
- HQ region
- Europe
Offices9 records
Markets served
Innovation Group business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales
Revenue model
- Software Platform (Gateway): SaaS-based claims management platform delivered to insurance industry clients, connecting them with repair networks
- BPO Services: Business Process Outsourcing services including claims handling, network management, and operational support for insurers
- Claims as a Service (CaaS): End-to-end managed claims service including repair shop management and invoice verification
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
Innovation Group product offering
Product offeringCore offering
Innovation Group provides the Gateway end-to-end claims management platform and Claims as a Service (CaaS) managed services to global insurers, brokers, fleet managers, and automotive manufacturers. The cloud-native, AI-powered platform connects all stakeholders in the claims ecosystem (insurers, repairers, suppliers) with digital workflows spanning first notification of loss through repair completion. The company also operates the world's largest integrated repair network with thousands of regional suppliers.
Product overview
Innovation Group offers a unified platform-plus-modules architecture centered on Gateway, a next-generation claims management platform. Gateway provides end-to-end technology connecting insurers, repair shops, fleet managers, and automotive manufacturers. The platform comprises core modules including Claim Management, FNOL, Locate, Network Management, Total Loss, and Insights, supported by cloud-native infrastructure and AI-powered Smart Engine technology. Innovation Group complements its platform with service offerings including Claims as a Service (CaaS) for BPO delivery and Gateway Select for selective implementation. The company operates across Insurance, Repairer, Automotive, and Fleet market segments in USA, UK, Germany, Spain, Australia, and South Africa, serving over 1,200 global clients with a network of thousands of integrated regional repairers and suppliers.
Differentiator
Problem solved
Functional benefit
Brands
- Gateway: Next-generation claims management platform providing end-to-end technology solutions for insurers, repairers, automotive manufacturers, and fleet managers
- Claims as a Service (CaaS)
- Gateway Select
Products and services
- Gateway End-to-end cloud-native claims management platform connecting insurers, repair shops, fleet managers, and automotive manufacturers. Provides AI-powered process automation spanning claims handling, first notification of loss (FNOL), total loss assessment, and network management.
- Claims as a Service (CaaS) BPO and outsourcing service delivering end-to-end claims management as a managed service for insurers and other clients, including repair shop management and invoice verification.
- Gateway Select Selective claims management solution providing specific Gateway platform capabilities and services for enterprise clients.
- Insurance Solutions Insurance-focused solutions built on the Gateway platform for global general insurers and specialty insurers, covering claims handling, network management, and analytics.
- Repairer Solutions Repairer-focused solutions providing assignment volumes, digital workflow integration, and invoice verification to regional repair shops in the network.
- Automotive Manufacturer Solutions Automotive manufacturer solutions for warranty management, service plan provision, and dealer network claims handling.
- Fleet Solutions Fleet risk management, accident management, and driver safety programs for fleet operators and lease management companies.
Quantifiable outcome
- Over 4 million claims processed per year
- +3 more outcomes
Companies that use Innovation Group
Customer profileNamed customers9 records
Segments5 records
Ideal customer profiles4 records
Innovation Group technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability4 records
Feature8 records
Innovation Group partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- HDI InsurancecoreLong-term strategic partnership where HDI Insurance will use Solvd Group's processes and services in repair shop networks and claims analysis. As part of the partnership, Solvd Group acquired SSV Schadenschutzverband GmbH from HDI Insurance to expand business with private customers, fleets, and OEMs. The collaboration secures expertise and proven services of repair shop network.
- Crash ChampionscoreInnovation Group North America and Crash Champions forged strategic partnership to transform collision repair industry with combined capabilities.
- Endsleigh Insurance Services LtdcoreStrategic relationship for provision of claims handling services. Innovation Group's UK business acquired TCS Claims from Endsleigh and became exclusive partner for Endsleigh's future claims handling requirements covering motor and property perils.
- FleetcoachminorPartnership offering interactive driver coaching programme to help organisations reduce risk of accidents for fleet vehicles. Fleetcoach provides video-based simulations from Australian roads for driver training in hazard perception and situation awareness.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
Innovation Group competitors and assessment
Company assessmentDirect peers
- Guidewire Software: Guidewire is the dominant insurance core systems platform serving P&C insurers globally with ClaimCenter and related products. It is the most direct competitor to Innovation Group's Gateway in the carrier-side claims management category, targeting many of the same global general insurers.
- CCC Intelligent Solutions: CCC provides SaaS and AI-driven solutions for auto insurance claims, collision repair, and parts management in North America. It competes directly with Innovation Group's Gateway platform and repair network orchestration capabilities, particularly following the Crash Champions partnership.
- Mitchell International: Mitchell delivers claims management, estimating, and pharmacy solutions for the P&C insurance and automotive repair industries. It overlaps with Innovation Group's Claim Management, Total Loss, and Network Management modules serving insurers, repairers, and fleet operators.
- Duck Creek Technologies: Duck Creek provides a cloud-native insurance SaaS suite including claims, billing, and policy administration. It targets the same mid-market and tier-1 P&C insurers as Innovation Group and competes for digital transformation budget on claims modernization.
- Vertafore: Vertafore is a leading insurance technology provider offering agency management, rating, and claims workflow solutions primarily in the US market. It is comparable to Innovation Group as a long-tenured insurance software vendor serving carriers and brokers with claims-adjacent workflows.
- Snapsheet: Snapsheet offers a virtual claims management platform for auto insurers, including FNOL, appraisal, and repair network orchestration. It is a direct competitor to Innovation Group's claims-as-a-service and Gateway Select offerings for mid-market auto insurers.
Broad incumbents
- Solera Holdings: Solera is a large incumbent in the automotive and insurance claims lifecycle, with claims, estimating, and repair network assets across multiple continents. It competes broadly with Innovation Group in the auto insurance claims space as part of a wider portfolio.
- Applied Systems: Applied Systems provides insurance agency management and digital insurance platform solutions to brokers and carriers across North America and Europe. It overlaps with Innovation Group in serving brokers and downstream claims referral workflows.
Emerging players
- Tractable: Tractable applies AI to auto damage assessment and claims acceleration for insurers worldwide. It is an emerging player intersecting with Innovation Group's Smart Engine roadmap on automated triage and image-based damage estimation.
Others
- LexisNexis Risk Solutions: LexisNexis Risk Solutions provides data, analytics, and decisioning services to insurance carriers for underwriting, claims, and fraud detection. It is adjacent to Innovation Group's predictive analytics and Insights capabilities as an enabling data and analytics provider.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Innovation Group social profiles
Digital presenceInnovation Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
Innovation Group leadership team
Management profileNumber of profiles
Profiles13 records
Innovation Group subsidiaries and ownership
Company hierarchySubsidiaries7 records
Innovation Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Innovation Group M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Innovation Group
What does Innovation Group do?
Innovation Group provides the Gateway end-to-end claims management platform and Claims as a Service (CaaS) managed services to global insurers, brokers, fleet managers, and automotive manufacturers. The cloud-native, AI-powered platform connects all stakeholders in the claims ecosystem (insurers, repairers, suppliers) with digital workflows spanning first notification of loss through repair completion. The company also operates the world's largest integrated repair network with thousands of regional suppliers.
Is Innovation Group a public or private company?
Innovation Group is a private company. It is classified as corporate owned and is currently operating.
When was Innovation Group founded?
Innovation Group was founded in 1999. It employs 1,001 to 5,000 people.
Where is Innovation Group based?
Innovation Group is headquartered in Whitley, United Kingdom, in the Europe region.
How does Innovation Group make money?
Three revenue lines are on record. Software Platform (Gateway) is the primary driver. The others are BPO Services and claims as a Service (CaaS).
Who are Innovation Group's main competitors?
Direct peers on record are Guidewire Software, CCC Intelligent Solutions, Mitchell International, Duck Creek Technologies, Vertafore and Snapsheet. Broad incumbents are Solera Holdings and Applied Systems. Tractable is listed as an emerging player. LexisNexis Risk Solutions is listed as an others.
Does Innovation Group have an API?
No public API is recorded for Innovation Group.
What industry is Innovation Group in?
Innovation Group's product category is Insurance Claims Management Software. Its primary akta.pro industry code is BPAHAEAA, Digital Strategy & Transformation, with a secondary code of BPAEAAAG, Legacy Modernization & Application Rationalization. Its NAICS code is 541512 and its SIC code is 7373.