What Pacific Homecare does

Pacific Homecare is a registered New Zealand charitable trust established in 1988, originally as Kuki Airani Aronga Pakari Trust in Otara and rebranded to its current name in April 2011. It is governed by the Pacific Islands Home Care Services Trust and provides home-based healthcare and wellness services throughout South Auckland. The organisation serves people with disabilities, elderly individuals (65+), and vulnerable Pacific families, with around 200 staff supporting a client base of over 600 across suburbs including Manurewa, Takanini, Papakura, Papatoetoe, Glen Innes, Panmure, Point England, and Mt Wellington.

The organisation's core offerings include In-Home Health Support (covering disability, elderly, and long-term chronic care), Whānau Ora family-centred services across seven wellbeing domains, Ora'anga mental wellness for Pacific people experiencing mild-to-moderate distress, and Matua Services including the Fia Ola ethnic-specific drop-in centres and the Metua Pakari partnership programme. The technology stack consists of a Health Metrics mobile application used by Support Workers to log in and out of client homes, supporting care-plan delivery and basic operational telemetry. Pacific Homecare is certified under the Home & Community Support Sector Standard NZS8158:2012 and operates from its headquarters at 230 Great South Road, Papatoetoe.

Revenue is generated primarily through managed-service contracts with government health agencies — Counties Manukau District Health Board, the Ministry of Health, and the Accident Compensation Corporation — supplemented by donations and programme-specific grants. Services are not priced publicly. The go-to-market model is community-led, relying on cultural responsiveness, word-of-mouth referrals within Pacific communities, and partnerships with entities such as The Tatou Collective, Vaka Tautua, Penina Trust, Fonua Ola, and Tangata O Le Moana Pacific Provider Network to extend service reach.

Name

Pacific Homecare

Legal name

Pacific Homecare

Website

https://pacifichomecare.org.nz

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

251–500 employees

Short description

Pacific Homecare is a New Zealand charitable trust providing home-based healthcare and wellness services to Pacific, disabled, and elderly communities across South Auckland, employing around 200 staff to serve more than 600 clients through government-funded programmes.

Ownership category

akta.pro rank

Product category

Home Healthcare Services

NAICS

Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Home Health Care Services (8082), Services-Social Services (8300)

akta.pro primary industry

Personal Care / Non-Medical Home Care (Private Duty) (HLAFAEAB)

akta.pro secondary industries

Companion Care & Social Support (non-clinical) (HLADAGAB), Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE), Conversation, Cognitive Stimulation & Activity Facilitation (HSABAAAB)

Keywords

• Home health care
• Disability support services
• Elderly care services
• Whānau ora services
• Community health support

Headquarters

HQ city

Manukau

HQ country

New Zealand

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Government-funded Healthcare Services: Pacific Homecare receives funding from government sources including Counties Manukau District Health Board (CMDHB), Ministry of Health (MOH), and Accident Compensation Corporation (ACC) to provide home-based healthcare services to elderly and disabled individuals. The organization also accepts donations and funding for community projects.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

Pacific Homecare is a charitable trust that delivers home-based healthcare and wellness services to elderly, disabled, and chronically ill individuals across South Auckland, with a focus on Pacific communities. Its core offering is in-home support delivered by a deployed Support Worker workforce under individual Client Care Plans, complemented by Whānau Ora family-centred services, Ora'anga mental wellness support, Fia Ola and Metua Pakari elderly drop-in programmes, and the Care Ready Training Programme for staff. Services are primarily funded by the New Zealand Ministry of Health, Counties Manukau District Health Board, and ACC.

Product overview

Pacific Homecare is a charitable trust providing home-based healthcare and wellness services throughout South Auckland. The organisation operates as a unified homecare service provider with its main offerings being In-Home Health Support (covering disability care, elderly care, and chronic health care), Whānau Ora family-centred services, Ora'anga mental wellness support, and elderly wellness programmes including Fia Ola drop-in centres and Metua Pakari. The company also provides a Care Ready Training Programme for staff development. Pacific Homecare serves primarily Pacific communities with culturally-matched support workers.

Differentiator

Problem solved

Functional benefit

Products and services

• In-Home Health Support Home-based healthcare services supporting people with disabilities, long-term health problems and the elderly in their homes, delivered by Support Workers under individual Client Care Plans. Includes Disability Care, Elderly Care and Long-Term Chronic Health Care services funded through the Ministry of Health, Counties Manukau DHB and ACC.
• Whānau Ora Services
• Ora'anga Mental Wellness Service
• Fia Ola Wellness Programme
• Metua Pakari Wellness Programme
• Care Ready Training Programme Staff training programme that graduated 21 Support Workers and Family Carers in its first cohort, focused on building capability for homecare service delivery.

Quantifiable outcome

• Serving over 600 clients with 200+ staff
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Twelve partnerships are on record, tiered core, supporting and minor.

• Auckland Eastern Bays Kuki Airani TrustcoreStrategic or Co-development Partner · 1 January 2016Partnership programme for Metua Pakari wellness services for elderly people in Glen Innes, Panmure, Point England and Mt Wellington areas. A pilot project funded through Tangata O Le Moana Pacific Provider Network and Ministry of Health.
• Tangata O Le Moana Pacific Provider NetworksupportingOthers · 1 January 2016Funding partner for Metua Pakari wellness programme pilot project in 2016.
• Ministry of HealthcoreOthers · 1 January 2016Primary government funding partner for home health care services and Metua Pakari wellness programme pilot project.
• Malatest InternationalminorOthers · 1 January 2016Evaluation partner conducting assessment of Metua Pakari pilot project through Dr Lana Perese.
• The Tatou CollectivecoreStrategic or Co-development PartnerPacific Homecare partners with The Tatou Collective to deliver Whānau Ora services to vulnerable families in South Auckland. The partnership empowers families to achieve their goals through a family-centred approach.
• Vaka TautuasupportingStrategic or Co-development PartnerCollaborative provider partner for Ora'anga mental wellness services. Located at 945A New North Road, Mt. Albert, providing Pacific mental health support.
• Penina TrustsupportingStrategic or Co-development PartnerCollaborative provider partner for Ora'anga mental wellness services. Located at 186 Russell Road, Manurewa.
• Boma New ZealandsupportingOthersLeadership development organization that supports leaders and changemakers. Pacific Homecare Directors attended Boma NZ workshops for personal and professional development.
• Fonua OlasupportingStrategic or Co-development PartnerPartnered with fellow Whānau Ora provider for Money Smart Workshops delivering financial literacy education to Whānau Ora families.
• E tū UnionsupportingOthersDemocratic union collaborating under a Collective Employment Agreement to strengthen terms and conditions of work for staff.
• Ōtara Scorpions Rugby League and Sports ClubminorOthersVenue partner for Fia Ola ethnic-specific drop-in centre services for elderly over 65.
• Grace ChurchminorOthersVenue partner for Metua Pakari wellness programme held Fridays from 10am to 2pm at 77 Line Road, Glen Innes.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Access Community Health: One of New Zealand's largest home and community health support providers, delivering personal care, rehabilitation, and disability support nationwide. Most directly comparable to Pacific Homecare in core service offering, target clients (elderly/disabled), and government-funded delivery model.
• Healthcare New Zealand: Major NZ provider of community-based health, disability, and home support services. Directly comparable given shared focus on in-home care, government contracts, and ACC/MOH funding relationships.
• Geneva Healthcare: NZ-wide home health, disability, and rehabilitation support provider funded by ACC, MOH, and DHBs. Closely comparable in service model, government funding mix, and target population of elderly and disabled clients.
• Lifewise: Auckland-based community organization providing home support, disability services, and social services. Comparable as a non-profit community-focused provider operating in the same Auckland geography with similar vulnerable-population focus.
• Presbyterian Support Northern: Provides home-based support services, elder care, and community services across the upper North Island. Comparable in non-profit charitable structure, in-home elderly care delivery, and government funding reliance.
• Nurse Maude: Christchurch-based charitable organisation providing home-based nursing, palliative care, and support services. Comparable as a long-standing NZ charitable trust delivering community and home health services to elderly and disabled populations.
• CCS Disability Action: National NZ disability support organisation providing home and community support services. Comparable for its focus on enabling disabled individuals to live independently, with overlapping government contract funding sources.

Emerging players

• Te Roopu Taurima o Manukau Trust: Auckland-based disability and mental health support provider with Pacific community connections. Comparable for the Pacific cultural focus and disability support delivery in the same Auckland geography.

Broad incumbents

• Royal District Nursing Service (RDNS) New Zealand: Established NZ home nursing and community health provider. Comparable for in-home clinical and personal care services to elderly clients, though operating at significantly larger national scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/PHCARENZ
• YouTubeyoutube.com/user/PacificHomecare
• Facebookfacebook.com/PHCARENZ
• LinkedInnz.linkedin.com/company/pacific-homecare
• Instagraminstagram.com/phcarenz

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles23 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pacific Homecare