What Threshold communications does

Threshold Communications is a privately-held, founder-led telecommunications solutions provider headquartered in Redmond, Washington, founded in 2001 by CEO Jeff Matson after the dot-com crash. The company operates on a carrier-agnostic, technology-agnostic model, aggregating thousands of carrier networks under a single Master Service Agreement and designing custom, "handcrafted" communication solutions for businesses that do not fit one-size-fits-all carrier offerings. Its service portfolio spans six pillars: Voice Services (Hosted PBX, SIP Trunking, ePOTS, eFax), Connectivity Services (DIA, Broadband, SD-WAN, SASE, Private Transport, Wireless 4G/5G), Cloud Services (UCaaS, CCaaS, VCaaS, Private Peering, AWS/Azure advisory), Colocation Services, Cybersecurity Services (including AI-powered Overwatch via High Wire Networks), and Project Management services.

The company's core technology stack is built on cloud-based VoIP, hosted PBX, UCaaS, SD-WAN, and SASE infrastructure, integrated with technology partners such as Adaptiv Networks (SD-WAN/SASE) and High Wire Networks (managed cybersecurity). Threshold is SOC 2 Type 2 certified and is a member of the Cloud Communications Alliance, supporting sales into regulated verticals (HIPAA for healthcare, PCI-DSS/SOX for financial services). The company serves both SMB and enterprise customers across multiple verticals, with named enterprise clients including Zillow, F5, Adaptive Biotechnologies, Funko, and the Washington State Department of Health, alongside SMB and mid-market accounts.

Threshold generates revenue primarily through recurring monthly subscriptions for hosted PBX, UCaaS/CCaaS/VCaaS, and connectivity services, supplemented by managed-services revenue from cybersecurity, colocation, and cloud advisory, plus professional-services revenue from project management. Pricing is quote-based and tailored, with the company emphasizing competitive carrier pricing, a single contract and single bill for all services, and 24/7/365 support with under-30-second average wait time to a human. GTM is sales-led and consultative, combining direct phone and email outreach, website-based consultation requests, and content marketing, targeting businesses ranging from startups to multi-location enterprises. The company is founder-owned with no disclosed institutional investment, employs 11-50 people, and reports a global footprint claim delivered through carrier and data center partnerships rather than owned infrastructure in most markets.

Name

Threshold communications

Legal name

Threshold Communications, LLC

Website

https://thresholdcommunications.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

Threshold Communications is a carrier-agnostic, founder-led managed telecom and UCaaS provider in Redmond, WA, offering hosted PBX, SD-WAN, UCaaS, and managed cybersecurity to SMB and enterprise customers via custom, single-vendor solutions aggregated across thousands of carrier networks.

Ownership category

akta.pro rank

Product category

Telecommunications Services

NAICS

All Other Telecommunications (517810), Wired and Wireless Telecommunications (except Satellite) (5171), Telecommunications (517)

SIC

Communications Services, Nec (4899), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Numbering, DID, Porting & Carrier-of-Record Services (HDAIAHAK)

akta.pro secondary industries

Neutral Host & In‑Building Connectivity (DAS/Small Cells) (HDAIAGAC), Carrier-Neutral Interconnect & Meet-Me Room (MMR) Services (HDABALAD), Network Exposure & API Platforms (NEF, CAMARA, CPaaS enablement) (HDAIAIAG)

Keywords

• Cloud communications
• Unified communications
• Managed network services
• Voip phone systems
• Cybersecurity services

Headquarters

HQ city

Redmond

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Voice Services: Recurring subscription revenue from hosted PBX, SIP trunking, ePOTS, and eFax services. Customers pay monthly for access to communication features and infrastructure.
2. UCaaS/CCaaS/VCaaS Platform Subscriptions: Monthly subscription fees for unified communications, contact center, and video conferencing platforms. Provides consolidated billing for multiple communication tools.
3. Connectivity Services: Revenue from internet services including DIA, broadband, SD-WAN, SASE, private transport, and wireless (4G/5G LTE). Services provide continuous high-speed connectivity with various pricing tiers.
4. Colocation Services: Managed colocation connecting customers with hundreds of data centers globally. Revenue based on space requirements (1U rack space, cabinet, or caged space) and carrier access needs.
5. Cybersecurity Services: Managed cybersecurity services including threat detection, endpoint protection, monitoring, and compliance support. Expanded through High Wire Overwatch partnership for AI-driven security.
6. Project Management Services: Professional services for implementation of communication solutions, from planning through execution with detailed project meetings and pre/post-project training.
7. Cloud Advisory and Integration: AWS and Azure cloud consulting, guidance, and ongoing management services for customers selecting cloud infrastructure.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Threshold Communications is a carrier-agnostic telecommunications solutions provider that designs and delivers custom voice, connectivity, cloud, cybersecurity, and colocation services for businesses. The company integrates offerings from multiple underlying carriers and technology partners (including Adaptiv Networks for SD-WAN/SASE and High Wire Networks for cybersecurity) into a single contract with consolidated billing and 24/7/365 human support.

Product overview

Threshold Communications is a telecommunications solutions provider offering a comprehensive portfolio of voice, connectivity, cloud, and cybersecurity services. The core offering consists of Hosted PBX (cloud-based phone system with 100+ features) and UCaaS platform as the central unified communications hub, supported by SIP Trunking, ePOTS, eFax, and intelligent call routing for voice communications. Connectivity services include DIA, Broadband Internet, Private Transport, SD-WAN, and SASE for network management and security. Cloud services encompass private peering, CCaaS, and VCaaS add-ons. Cybersecurity offerings feature Endpoint Security, SOC services, and Overwatch Managed Cybersecurity (AI-powered threat protection). Colocation and Project Management services complete the portfolio. The company operates on a carrier- and technology-agnostic model, integrating third-party solutions like Adaptiv Networks for SD-WAN/SASE and High Wire Networks for cybersecurity.

Differentiator

Problem solved

Functional benefit

Products and services

• Hosted PBX Cloud-based phone system providing 100+ features including call management, instant messaging, customizable hold music, and a softphone app for mobile access, with georedundant setup for high availability. Designed for in-office, hybrid, and remote business users.
• SIP Trunking Voice-over-IP service enabling businesses to make and take calls over the internet, host video meetings, and scale communications using the SIP protocol.
• ePOTS (Electronic Plain Old Telephone Service) Digital voice service consolidating voice and data over a single broadband connection with flexible line management and unlimited/flat rate usage plans.
• eFax Digital fax platform enabling secure sending and receiving of faxes from a computer or mobile device with encrypted transmission, process integration, and document archival.
• DIA (Dedicated Internet Access) Dedicated, uncontended internet connection with unlimited connectivity, top-notch encryption, firewalls, and symmetrical bandwidth for critical business applications.
• SD-WAN Software-Defined Wide Area Network enabling centralized network management, intelligent traffic routing, and cost-effective connectivity across multiple locations, integrated with Adaptiv Networks cloud-managed offerings.
• SASE (Secure Access Service Edge) Integrated network security and wide-area networking platform combining cloud security, next-gen firewalls, and secure web gateways with user-friendly setup.
• Broadband Internet Cost-effective internet connectivity options including copper, fiber, and cable coax-based solutions with customizable plans for businesses of all sizes.
• Private Transport / Wavelength Secure data transmission service with carrier redundancy, local loops with major carriers worldwide, and state-of-the-art encryption protecting sensitive business information.
• UCaaS (Unified Communications as a Service) Communication platform combining phone calls, video conferencing, instant messaging, intelligent call routing, unified messaging, and presence management into a single platform with device-agnostic mobile access.
• CCaaS (Contact Center as a Service) Contact center solution for managing customer interactions across all channels with real-time analytics, multilingual support, and advanced security and data encryption.
• VCaaS (Video Conferencing as a Service) Video conferencing platform enabling face-to-face remote communication with virtual whiteboards, polls, webinar capabilities, and user-friendly design for large-scale interactive training.
• Private Peering Secure network connection service eliminating traditional internet VPNs through private VLAN, connecting businesses with leading cloud providers via encrypted, efficient routing with automatic backup routing.
• Colocation Services Data center colocation connecting businesses with hundreds of eligible facilities worldwide at competitive rates, with flexible space options from 1U rack space to full cabinet or caged space.
• Cybersecurity Services Managed cybersecurity services including endpoint protection, 24/7 Security Operations Center monitoring, threat detection, penetration testing, risk assessments, email security, and user awareness training delivered through the High Wire Networks Overwatch partnership.
• Project Management Professional project management service for communication implementations including plan development, project tracking, milestone management, and pre/post-project training with start-to-finish support.

Quantifiable outcome

• 30-50% reduction in network overhead after switching to SD-WAN
• +2 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature10 records

Partnerships

Two partnerships are on record, tiered core.

• High Wire Networks - OverwatchcoreStrategic or Co-development Partner · 22 April 2025Threshold Communications announced a strategic partnership with High Wire Networks to deliver Overwatch Managed Cybersecurity services. This partnership expands Threshold's portfolio to include AI-powered threat protection and compliance-ready security solutions. Threshold will offer penetration testing, risk assessments, cybersecurity strategy, 24/7 monitoring, endpoint protection, email security, and user awareness training. The partnership signals Threshold's transformation from traditional ISP to Managed Security Services Provider (MSSP). Multiple opportunities already in the pipeline.
• Adaptiv NetworkscoreTechnology or Integration · 5 September 2024Channel partnership enabling Threshold Communications to deliver simple and secure networking solutions tailored to small and mid-sized enterprise customers. Threshold integrates Adaptiv's cloud-managed SD-WAN and SASE offerings with its existing service portfolio including business voice and cloud solutions. This collaboration provides comprehensive unified managed services ensuring reliable, cost-effective, and secure networking experience.

Scale indicators7 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• RingCentral: RingCentral is a leading pure-play UCaaS/CCaaS provider offering hosted PBX, voice, video, and contact center — directly overlapping Threshold's core Hosted PBX, UCaaS, CCaaS, and VCaaS portfolio for SMB and mid-market customers.
• Vonage (Ericsson): Vonage, now part of Ericsson, offers UCaaS, SIP trunking, and communications APIs — directly overlapping Threshold's Hosted PBX, SIP Trunking, and API/integration story, particularly for mid-market and enterprise.
• Nextiva: Nextiva provides cloud communications, VoIP, UCaaS, and contact center for SMB and mid-market — closely comparable in target customer, hosted PBX offering, and bundled service model to Threshold.
• TPx Communications: TPx is a managed services provider delivering UCaaS, managed SD-WAN, cybersecurity, and connectivity to SMB and mid-market — the closest direct peer to Threshold's carrier-agnostic, multi-product managed-services model.
• 8x8: 8x8 is a UCaaS/CCaaS competitor with hosted voice, video, and contact center offerings targeting enterprise and mid-market — directly comparable to Threshold's UCaaS and CCaaS bundles and customer segments.
• Intermedia (Mitel): Intermedia, now combined with Mitel, delivers hosted PBX, UCaaS, and contact center to SMB and mid-market — a direct competitor in the same customer segment, product set, and channel-led delivery model as Threshold.

Broad incumbents

• Windstream Enterprise: Windstream Enterprise offers UCaaS, SD-WAN, SASE, and managed network services to mid-market and enterprise — a broader incumbent with overlapping capabilities versus Threshold's portfolio, but with much larger scale and network ownership.
• Comcast Business: Comcast Business is a broad incumbent offering connectivity, UCaaS, SD-WAN, managed security, and voice to SMB through enterprise — a much larger peer competing for the same mid-market and enterprise managed-services wallet as Threshold.

Emerging players

• High Wire Networks: High Wire Networks provides the Overwatch managed cybersecurity platform resold by Threshold — an emerging MSSP player with AI-driven SOC and threat detection, directly comparable to Threshold's new cybersecurity service line.
• Adaptiv Networks: Adaptiv Networks is Threshold's channel partner providing cloud-managed SD-WAN and SASE — a direct technology supplier and emerging SD-WAN/SASE player targeting SMB and mid-market, comparable to one of Threshold's core connectivity offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/threshold-communications
• Facebookfacebook.com/threshold-communications-116050361816863

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Threshold communications