Systems and Operations Support

What Systems and Operations Support does

Systems and Operations Support Pty Ltd (SYSOP) is an Australian managed IT services and consulting firm headquartered in Blackburn, Victoria. Founded by George Johnson in 1989 (originally as IT Team Group), the company delivers a broad portfolio of professional and managed services including networking and security, cloud computing on Microsoft Azure and AWS, database design and development, data and strategy analytics, digital marketing, website and application development, IT training, and IT contractor staffing. The offering is delivered as discrete service lines rather than a unified software product, with help desk, remote support, and disaster recovery forming the operational backbone under the Networking and Security umbrella.

The underlying technology stack is composed of industry-standard third-party platforms rather than proprietary systems. SYSOP integrates with Microsoft (Azure, Office 365), Amazon Web Services, Cisco (networking/security), Veeam (backup), Manage Protect, and Google AdWords, and uses specialist monitoring and remote support tools to deliver proactive IT management. Multi-factor authentication and encrypted remote-access tooling underpin the help desk and remote support offering.

The business model is sales-led and services-based, with revenue generated through consulting/project work and recurring managed services contracts. Pricing is fully bespoke, tailored to client size, location, and scope, with multi-year contracts and discounted rates offered to Not For Profit organisations. Go-to-market is direct, driven by phone/email outreach, free IT environment reviews, and partner referrals. Customers span small businesses, mid-market firms, and large corporations in Australia, with named testimonials from CSS Computer Finance (financial services) and JLS Electronics (electronics). The firm is privately held by the founder, has 1-10 employees, and operates from a single Blackburn office.

Name

Systems and Operations Support

Legal name

Systems and Operations Support Pty Ltd

Website

https://sysop.com.au

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

1–10 employees

Short description

SYSOP is a founder-owned Australian managed IT services and consulting firm in Blackburn, Victoria, delivering networking, cloud, database, development, digital marketing, and IT staffing services to SMBs, enterprises, and not-for-profits across Australia.

Ownership category

akta.pro rank

Headquarters

HQ city

Blackburn

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. IT Consulting and Professional Services: SYSOP provides consulting, development, training and managed services solutions to businesses. Services include IT strategy and consulting, networking and infrastructure, help desk support, application and software development, professional staffing and training.
2. Managed IT Services: Ongoing managed services including help desk support, remote support, disaster recovery, and system maintenance with tailored pricing based on business size and requirements.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

SYSOP is an Australian IT solutions and services company that delivers managed IT services and consulting across networking and security, cloud computing, database design and development, data and strategy analytics, digital marketing, website and application development, IT training, and IT contractor staffing. Services are offered as consulting, development, training, and managed engagements to businesses of all sizes, with tailored pricing based on each client's requirements.

Product overview

SYSOP is an Australian IT solutions and services company offering a portfolio of managed services rather than a unified software product. The core offering consists of Networking and Security services (encompassing Help Desk, Remote Support, and Disaster Recovery as sub-services), Cloud Computing, Database Design and Development, Data and Strategy Analytics, Digital Marketing, Website and Application Development, IT Training, and IT Contractors. These services are delivered as distinct professional service offerings, with the company providing consulting, development, training, and managed services to help businesses realize value, accelerate application delivery, and maintain reliable, scalable IT systems.

Differentiator

Problem solved

Functional benefit

Products and services

• Networking and Security Design, management, and maintenance of business computing and network infrastructure, including help desk, remote support, and disaster recovery, tailored to current and planned business requirements. Targeted at Australian businesses needing secure, reliable IT infrastructure.
• Cloud Computing Business outcome-focused cloud solutions delivered with Microsoft and AWS, covering cloud strategy, architecture, usage, and maintenance across private, public, hybrid, and community cloud platforms. Targeted at businesses migrating to or operating workloads in the cloud.
• Database Design and Development Design and development of database systems including data modelling, Entity Relationship Diagrams, relational databases (SQL, MySQL), object-oriented databases, multidimensional databases, data warehouses, and NoSQL/Big Data (MongoDB) management. Targeted at businesses needing robust data infrastructure.
• Data and Strategy Analytics Business analytics services including competitive research, market research, value-proposition discovery, and big data analytics that convert historical and real-time data into insights through hypothesis-and-rapid-testing methodologies. Targeted at businesses seeking data-driven strategy.
• Digital Marketing Online digital marketing services covering website design, UI/UX design, branding, SEO, social media strategies, SEM, Google AdWords paid search, landing page optimisation, responsive websites, e-commerce development, and custom integrations. Targeted at businesses seeking online growth.
• Website and Application Development Full-spectrum application design, development, maintenance, and support services including custom CMS, CRM, e-commerce and shopping cart solutions, online portals, and business-specific applications. Targeted at businesses needing customised software and web platforms.
• IT Training Tailored IT training programmes delivered on-site or off-site, individually or in groups, combining classroom study with self-paced project work and mentoring under a four-step Analyse, Design, Deliver, Assess framework. Targeted at organisations building IT capability among staff.
• IT Contractors Specialist IT contractor staffing providing hand-selected talent for short-term (one day) or longer-term engagements across desktop/mobile web application development, digital marketing, IT consulting, database, training, and creative design. Targeted at businesses needing flexible IT resourcing.

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature3 records

Partnerships

Three partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationTechnology partnership for cloud computing solutions. Partner for Microsoft Azure and Office 365 services.
• CiscocoreTechnology or IntegrationTechnology partnership for networking and security solutions.
• Amazon Web Services (AWS)coreTechnology or IntegrationCloud computing partnership delivering AWS cloud solutions to clients. SYSOP partners with AWS for cloud strategy and architecture.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Accenture: Global professional services firm with IT consulting, cloud, and managed services practices. Comparable to SYSOP in IT consulting and managed services offerings, but operates at enterprise scale across all industries.
• Capgemini: Global IT services and consulting firm with strong cloud and digital transformation practices. Comparable to SYSOP in cloud and managed services categories, though serving enterprise clients globally.
• Insight Enterprises: Global IT solutions and services provider including managed services, cloud, and consulting. Comparable to SYSOP in service categories but operates at vastly larger scale and serves a broader mix of enterprise clients globally.
• Deloitte (Deloitte Digital): Global professional services firm with technology consulting and managed services capabilities. Comparable to SYSOP in IT strategy, consulting, and digital transformation services, though at significantly larger scale and enterprise focus.

Direct peers

• Excite IT: Australian managed IT services and cybersecurity provider focused on SMB and mid-market. Directly comparable to SYSOP in customer segment and core service mix (managed services, security, cloud), though with stronger cybersecurity specialization.
• Datacom: Large Australian-headquartered IT services company providing cloud, managed services, and consulting across ANZ. Comparable to SYSOP in service mix, though serving larger enterprise clients and operating at much greater scale.
• Interactive (Interactive Pty Ltd): Australian managed services and cloud provider serving SMB and mid-market clients. Closely comparable to SYSOP in customer segment (Australian SMBs) and managed services focus, though with broader service breadth.
• Brennan IT: Australia's largest locally-owned IT services company offering managed services, cloud, and consulting to SMB and enterprise customers. Directly comparable to SYSOP as an Australian MSP, but at significantly larger scale.
• ASI Solutions: Australian IT services, managed services, and cybersecurity company serving SMB and mid-market. Closely comparable to SYSOP in service breadth and customer segment, with particular overlap in networking and security.
• Logicalis Australia: Global IT solutions and managed services provider with strong Australian presence. Comparable to SYSOP in networking, cloud, and managed services offerings, though typically serving larger mid-market and enterprise clients.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/sysopsupport
• Facebookfacebook.com/sysopsupport
• LinkedInlinkedin.com/company/systems-and-operations-support-pty-ltd

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Systems and Operations Support