Town of New Windsor

What Town of New Windsor does

The Town of New Windsor is a New York State municipal government established in 1762, serving residents, property owners, local businesses, and Stewart Airport users within its Orange County jurisdiction. It delivers a comprehensive portfolio of municipal services including water treatment and delivery (approximately 2.3 million gallons per day to 18,000 customers), wastewater treatment at the Caesars Lane WWTP, road maintenance across 90+ miles of town roads plus 6 miles of Orange County contracted snow maintenance, weekly garbage collection, biweekly recycling, animal control and dog licensing, police protection, recreation programs, planning and zoning administration, building inspections, fire prevention, tax collection, and vital records management. Operating infrastructure spans a Town Hall (555 Union Avenue), Highway Department (196 Perimeter Rd), Sewer Department and WWTP (145 Caesars Lane), Buildings & Grounds at Brooks Street near Stewart Airport, three water treatment plants (Stewart Airport, Forge Hill Road, Riley Road), and a Recreation Department (244 Union Avenue plus the San Giacomo Dog Park at 402 Union Ave).

The core technology stack integrates multiple best-of-breed municipal platforms rather than a unified system: an ArcGIS-based GIS Mapping Portal exposing water/sewer/garbage districts and zoning data; a BASgov-integrated property tax and dog licensing portal (egov.basgov.com/newwindsor); Sensus Analytics customer water usage portal (my-nwny.sensus-analytics.com) supporting leak detection and usage alerts; Laserfiche document management for board minutes, agendas, budgets, and records; and VEPO Metering smart water meters (deployment started 2019). The IT Department provides 24/7 emergency support and serves 20 neighboring Orange County municipalities, functioning as a regional shared-services technology provider.

Revenue is generated through an annual budget funded primarily by mandatory property taxes (collected January with escalating penalty structure), quarterly water and sewer utility billing (December, March, June, September), licensing and permit fees (dog licenses, marriage licenses, building/film/driveway/solicitor permits, hotel tax), and recurring garbage collection fees (with caps of 6 cans per residence, 10 per commercial site). The customer segments are geographically captive: town residents, property owners, local businesses, and Stewart Airport users. Customer acquisition channels are exclusively in-jurisdiction (Town Hall in-person, online self-service 24/7, mobile DMV, farmers markets, GIS portal). Governance is democratic, with a Town Supervisor, four Council Members, Highway Superintendent, Town Clerk, Receiver of Taxes, and Town Justices elected at the municipal level.

Name

Town of New Windsor

Legal name

Town of New Windsor

Website

https://newwindsor-ny.gov

Company type

Private

Founded year

1762

Operating status

Operating

Short description

The Town of New Windsor is a NYS municipal government in Orange County providing water, sewer, highway, sanitation, police, recreation, building, and tax services to residents, property owners, and businesses within its jurisdiction, operating 24/7 water infrastructure serving 18,000 customers.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (221310), Sewage Treatment Facilities (22132), Utilities (221)

SIC

Water Supply (4941), Electric, Gas & Sanitary Services (4900), Sanitary Services (4950)

akta.pro primary industry

Water Supply & Wastewater Utilities Administration (BPAIACAG)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Water Resources Administration (Watersheds, Rivers, Groundwater) (BPAIAMAE)

Keywords

• Municipal government services
• Water and sewer utilities
• Highway and sanitation
• Property tax administration
• Recreation and parks

Headquarters

HQ city

New Windsor

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Revenue model

1. Property Tax Revenue: Annual property tax collection for town operations, collected during January. Tax bills mailed last week of December with interest-free period in January, 1% penalty in February, additional 1% plus $2 notice fee in March.
2. Water and Sewer Utility Billing: Quarterly water and sewer billing in December, March, June, and September. Unpaid September bills relevied onto property tax. Water serves approximately 18,000 customers delivering 2,323,000 gallons per day.
3. Licenses, Permits, and Fees: Revenue from dog licenses, marriage licenses, building permits, film permits, driveway permits, solicitor permits, towing licenses, septic/sewer permits, genealogical records, and various other municipal licenses and permits.
4. Hotel Tax: Town collects hotel tax through certificate of authority application process for lodging businesses operating within the town.
5. Garbage Collection Fees: Weekly garbage collection service with limits of 6 cans per residence (not to exceed 30 gallons) or 10 cans per commercial site. Recycling pickup every other week.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

The Town of New Windsor is a municipal government that provides essential public services to its residents and businesses, including water treatment and delivery (2.3M gallons/day to 18,000 customers), wastewater treatment, road maintenance (90+ miles), snow removal, garbage and recycling collection, animal control, police protection, parks and recreation, property tax administration, vital records, marriage licenses, and dog licensing. It operates 24/7 water treatment facilities and supports residents through both in-person Town Hall services and a suite of online self-service portals for billing, licensing, and permit applications.

Product overview

The Town of New Windsor is a municipal government that provides a portfolio of digital services to its residents rather than a unified technology product. The core digital offerings include: an online water and sewer billing/payment portal, property tax management through BASgov integration, dog licensing services, water usage monitoring via Sensus Analytics, a GIS mapping portal for district information, and a Laserfiche-based document management system for accessing town records, meeting minutes, and permits. The town's digital infrastructure is designed to deliver government services online, including marriage licenses, building permits, FOIA requests, and recreational program registration. The town operates 24/7 water treatment facilities and maintains infrastructure through departments including Highway, Sanitation, Sewer, Police, and Recreation. No unified platform architecture combining these services was identified.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Supply and Treatment Service
• Wastewater Treatment and Sewer Service
• Highway and Road Maintenance Service

Quantifiable outcome

• Deliver approximately 2,323,000 gallons of water per day to approximately 18,000 water customers
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

16 partnerships are on record, tiered core and minor.

• VEPO Metering / VEPO SolutionscoreTechnology or Integration · 1 January 2019Contracted company performing smart water meter installation for all homes and businesses in the Town. Installation began 2019 with 9-12 month project timeline. All technicians underwent criminal background checks and coordinate with Town Police Department for daily work notifications.
• Orange County Board of ElectionscoreOthersCoordination on voter registration, absentee ballots, polling place information, and election administration for town residents.
• Stewart International Airport (NY Air National Guard & Marine Corps Refueling Wing)coreOthersStewart International Airport is located within town boundaries. The town coordinates with the airport which serves as home base for NY Air National Guard and Marine Corps refueling wing operations. Airport has 15,000 ft runway (longest on eastern seaboard) and is undergoing privatization efforts.
• Purple Heart Hall of HonorminorOthersThe Purple Heart Hall of Honor is referenced as a linked resource from the Town's history/historic sites section, acknowledging the town's connection to the birthplace of the Badge of Merit (now Purple Heart) during the 1782-1783 encampment.
• New Windsor Recreation DepartmentcoreOthersManages the Farmers Market at Town Hall Complex and coordinates recreation programs. Contact via [email protected] or (845) 565-7750.
• MHE Engineering, D.P.C.coreImplementation/ SI/ Consulting PartnerEngineering firm serving as the Issuing Office for bidding documents on town construction projects. Located at 33 Airport Center Drive, Suite 202, New Windsor, NY 12553. Contact: (845) 567-3100 or [email protected].
• Orange County Genealogical SocietyminorOthersReferenced as a resource for genealogical research, complementing the Town Historian's genealogical database services.
• NYS Department of Environmental Conservation (DEC)coreOthersCoordinates on hunting and fishing license information, providing DEC documentation and education materials to residents.
• FEMAcoreOthersFederal Emergency Management Agency approval process for Hazard Mitigation Plan updates (2011, 2016, 2021). Plan adoption enables eligibility for non-emergency disaster assistance and mitigation project funding.
• Orange County Department of HealthcoreOthersCoordinates on rabies clinics, PFAS testing programs, and general health-related announcements and services for town residents.
• NYS Department of HealthcoreOthersRegulatory oversight for water quality testing, Butterhill Wells and Kroll Wells monitoring, PFOA/PFOS testing, and compliance with state drinking water standards.
• Metro-North RailroadminorOthersTrain service accessible to New Windsor residents via Port Jervis Line (Salisbury Mills) and Hudson Line (Beacon with ferry connection to Newburgh).
• Coach USA / Shortline BusminorOthersBus service connecting New Windsor to New York City and greater Hudson Valley region.
• 20 Neighboring Orange County MunicipalitiesminorOthersThe IT Department provides technology assistance to 20 neighboring Orange County municipalities in establishing and maintaining their IT infrastructure needs, generating shared services value.
• Orange County Clerk's OfficecoreOthersReferral for passport services and business certificates. Contact: (845) 291-2690.
• Orange County Pistol Permit UnitscoreOthersReferral for pistol permit applications. County Clerk Pistol Permit Unit: (845) 291-3060. Sheriff's Pistol Permit Unit: (845) 291-7932.

Scale indicators7 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Town of Wallkill: Orange County town providing a similar mix of highway, water/sewer, recreation, and administrative services. Comparable resident base and suburban/rural character makes it a relevant direct peer for operational benchmarking.
• Town of Newburgh: Sister town in Orange County, NY, adjacent to New Windsor with comparable population scale and an overlapping service portfolio including water, sewer, highway, sanitation, and recreation. Most directly comparable municipal peer in the immediate Hudson Valley market.
• Town of Blooming Grove: Orange County town operating water districts, highway, sewer, and recreation services. Comparable population scale and service portfolio, useful peer for benchmarking municipal operations in the same county.
• Town of Montgomery: Orange County town offering water districts, highway department, sewer, and recreation programs. Comparable size and service mix, with similar exposure to Hudson Valley regulatory and demographic dynamics.
• City of Newburgh: Adjacent municipality across the Hudson River operating its own water and sewer utilities, highway, and police services. Comparable in scale of utility operations and serves as the nearest urban counterpart to New Windsor's suburban municipal model.
• Town of Cornwall: Orange County town with water, sewer, highway, and recreation operations serving a comparable resident base. Directly comparable in operating scope and county-level regulatory environment.
• Town of Hamptonburgh: Smaller Orange County town providing highway, planning, and limited water services. Comparable governance structure and county-level relationships, though smaller in utility scope.
• Town of Woodbury: Orange County town operating water, sewer, highway, and recreation services. Comparable resident base and service mix, situated along the same NYS Thruway corridor as New Windsor.
• Town of Goshen: County seat of Orange County with water/sewer utilities, highway department, and county-government adjacency. Comparable municipal structure and slightly larger administrative footprint than New Windsor.
• Town of Chester: Orange County town with highway, water, sewer, and recreation departments serving a comparable population. Same regulatory environment (NYS DOH, NYS DEC, Orange County) makes operational comparison direct.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/user/TownofNewWindsor
• Facebookfacebook.com/newwindsorny
• Instagraminstagram.com/nwpdny
• LinkedInlinkedin.com/company/town-of-new-windsor-orange-county-new-york

Revenue estimate

Valuation estimate

Number of profiles

Profiles24 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of New Windsor