Operational Services

What Operational Services does

Operational Services GmbH & Co. KG (OS) is a Frankfurt-headquartered, Deutsche Telekom-owned ICT managed services provider focused on the German Mittelstand and public sector. The company delivers a full-service portfolio across five areas — Infrastructure & Cloud, Security, Digitization & Data, Transformation & Change Management, and Special Solutions — combining its own high-security Frankfurt data center with multi-vendor certified delivery across ServiceNow (Elite Partner), SAP (Gold, ten consecutive years), Microsoft (Gold), Google Cloud, Palo Alto Networks, and Atlassian. OS operates dedicated ServiceNow installations in the Deutsche Telekom Cloud and delivers 24/7 managed services, consulting, and digital transformation projects to clients including the Bundesagentur für Arbeit (Federal Employment Agency, 100,000+ users), Dataport, Volkswagen, and Deutsche Telekom Group.

The underlying technology architecture is platform-plus-managed-services: sovereign German data hosting, ISO 27001 / ISO 9001 certified operations, and proprietary solutions such as DRaaS (built on Veeam and VMware vSphere) and an Integrated Service Automation Framework, with AI capabilities layered on top of vendor platforms (Azure OpenAI, Copilot, Microsoft Fabric, ServiceNow AI, Palo Alto Cortex). The portfolio is structured into recurring managed services (cloud, networks, workplace, SAP operations, SIEM/SOC, ServiceNow AMS/OLM), professional services and consulting, and specialized offerings such as Experts4Public for public-sector ICT staffing.

OS makes money primarily through long-term managed services contracts billed monthly, supplemented by project-based professional services and consulting revenue. Its go-to-market is enterprise field sales augmented by event-driven demand generation (it-sa, Digital X, ServiceNow World Forum, Smart Country Convention) and partner co-marketing with Deutsche Telekom / T-Systems, ServiceNow, Microsoft, and Palo Alto Networks. With over €150 million in annual revenue, ~1,000 employees, ten locations in Germany, and 8% CAGR over twelve years (and 24% growth in 2024 per Lünendonk), OS is positioned as a regulated-industry and public-sector alternative to the large global systems integrators, anchored by deep multi-vendor certifications and data-sovereignty credentials.

Name

Operational Services

Legal name

operational services GmbH & Co. KG

Website

https://operational-services.de

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Operational Services is a Frankfurt-based Deutsche Telekom subsidiary providing ICT managed services — infrastructure, cloud, security, SAP, ServiceNow, and AI solutions — to the German Mittelstand and public sector from its own Frankfurt data center.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Management, Scientific, and Technical Consulting Services (5416)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK)

akta.pro secondary industry

Field Services & Onsite Support (Dispatch/Break-Fix) (BPAEAJAE)

Keywords

• Managed IT services
• Cloud infrastructure
• SAP managed services
• Cybersecurity operations
• Public sector IT

Headquarters

HQ city

Frankfurt

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Others

Revenue model

1. Managed ICT Services: Long-term managed services contracts covering data center, network, application, and workplace services. Revenue generated through recurring service fees, typically structured as multi-year agreements with monthly billing.
2. Professional Services & Consulting: Implementation, consulting, and project excellence services for digital transformation, cloud migration, and ServiceNow deployments.
3. Public Cloud Management: Premium partnerships with Microsoft Azure and Google Cloud Platform enabling managed public cloud services with exclusive benefits for customers.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Operational Services is a Frankfurt-based ICT managed services provider that designs, operates, and runs enterprise IT infrastructure for German Mittelstand companies and public-sector organizations. Its portfolio spans managed public/private cloud, managed workplace, managed networks, SAP and application managed services, cybersecurity (SOC/SIEM, vulnerability management, security testing), ServiceNow-based service management, and transformation services, all delivered from its own ISO/BSI-certified data centers.

Product overview

Operational Services (OS) is an ICT Service Provider operating as a full-service partner with a broad digital solutions portfolio. The company offers a platform-plus-services architecture across five main portfolio areas: Infrastructure & Cloud (Managed Public Cloud, Managed Private Cloud, Workplace Services, Managed Networks, SAP Services, Service Desk, Operations Center), Security (SIEM & SOC, Data Protection, Vulnerability Management, Security Testing, Security Auditing & Consulting), Digitization & Data (ServiceNow, Atlassian, Microsoft Power Platform, Data & AI Solutions, Microsoft Collaboration, Application Managed Services, OpenText), Transformation & Change Management (Cloud & Application Transformation, Project Excellence, Transition & Transformation, Change Communication), and Special Solutions (Experts4Public, Supplier Connectivity, Edge Computing, Test & Lab Engineering). Services are delivered 24/7 via on-premise, remote, or OS-owned data center operations, with offerings like Disaster Recovery as a Service complementing the core infrastructure portfolio.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Public Cloud Managed operation of public-cloud environments (e.g., Azure) for enterprise and public-sector clients, including migration, day-2 operations, optimization, and 24x7 support from the company's own data centers.
• Managed Private Cloud Sovereign private-cloud services hosted in Operational Services' own ISO/BSI-certified Frankfurt data centers, providing dedicated, compliant cloud capacity for regulated German enterprises and public-sector bodies.
• Managed Workplace Services End-user workplace management covering device provisioning, modern workplace tooling, Microsoft Collaboration environments, and end-user support, delivered as a managed service.
• Managed Networks Design, deployment, and operation of enterprise and campus networks, including connectivity, routing, and network monitoring as a fully managed service.
• Managed SAP Services Full lifecycle SAP managed services including hosting, Basis administration, application management, and AMS for SAP enterprise estates.
• Service Desk / Integrated Control Center (Operations Center / OPC) Multi-channel, SLA-backed IT service desk (24x7) backed by an integrated Operations Center (OPC) that consolidates incident, change, and problem management across all managed services from a single control room.
• Security Operations (SIEM & SOC) Managed Security Operations Center services including SIEM monitoring, threat detection, incident response, and continuous security event analysis.
• Vulnerability Management Continuous vulnerability scanning, prioritization, remediation tracking, and reporting across enterprise infrastructure and applications.
• Security Testing Proactive security testing services (penetration testing, application and infrastructure security testing) for enterprise and public-sector clients.
• Security Auditing & Consulting Security auditing, compliance assessment and consulting services — including support for ISO 27001, BSI C5, and TISAX frameworks.
• ServiceNow Practice (OSNow) End-to-end ServiceNow consulting, implementation, and managed services — sold as the OSNow practice — covering ITSM, ITOM, and digital workflow deployments.
• Atlassian Consulting & Tooling Consulting, integration, and managed services around the Atlassian suite (e.g., Jira) for software development and project teams.
• Microsoft Power Platform Solutions Solution design, implementation, and managed services for the Microsoft Power Platform — building low-code business applications and automations.
• Data & AI Solutions Data platform and AI/analytics solutions, including data engineering and AI-enabled automation for enterprise and public-sector clients.
• Microsoft Collaboration Deployment and management of Microsoft 365 / Teams collaboration environments, including migration, governance, and end-user enablement.
• Application Managed Services (AMS) Day-2 operations, monitoring, and improvement of business applications, including OpenText (formerly HPSM) application management.
• OpenText (ex HPSM) Application Management Specialized managed services around OpenText (formerly HPSM) enterprise applications for clients running those estates.
• Cloud & Application Transformation Consulting and project services to modernize and migrate legacy applications and estates into cloud and modern application platforms.
• Project Excellence Program and project management services for large IT transformation programs, providing governance and delivery oversight.
• Transition & Transformation Managed transition and transformation services used to take over, stabilize, and transform existing IT environments — including those inherited via takeovers.
• Change Communication Change-management communications services supporting adoption of new IT services, processes, and tools during transformation programs.
• Experts4Public (Supplier Connectivity for Public Sector) A supplier-connectivity platform and service for the public sector, used to safely onboard and connect external specialist suppliers to public-sector clients in a controlled way.
• Edge Computing Managed edge-computing infrastructure and services to support distributed compute workloads at the network edge.
• Test & Lab Engineering Test engineering and lab services for application, integration, and infrastructure testing across client programs.
• Disaster Recovery as a Service (DRaaS) DRaaS providing backup, replication, and orchestrated disaster recovery for enterprise and public-sector workloads, hosted from the Frankfurt data centers.

Quantifiable outcome

• Ranked 13th in Lünendonk List 2024 of leading IT-service companies in Germany with 24% growth
• +5 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability8 records

Feature5 records

Partnerships

13 partnerships are on record, tiered core, flagship and major.

• ServiceNowcoreTechnology or Integration · 1 January 2025OS has been a ServiceNow Partner since 2014 and holds Elite Partner status. OS operates multiple ServiceNow installations in the Deutsche Telekom Cloud from its own Frankfurt data center. OS was awarded ServiceNow Partner of the Year 2025 in the Service Provider category. As the only German provider, OS and T-Systems can offer different ServiceNow cloud models.
• Deutsche Telekom AGcoreStrategic or Co-development PartnerOS is a subsidiary (Konzerngesellschaft) of Deutsche Telekom AG. As the leading agile unit of the Telekom Group, OS drives digital transformation for the German Mittelstand. Deutsche Telekom provides corporate backing, distribution reach, and access to the broader Telekom ecosystem including T-Systems.
• Fraport AGcoreStrategic or Co-development PartnerFraport AG is a co-shareholder of operational services GmbH & Co. KG alongside T-Systems International GmbH, providing corporate governance oversight and strategic alignment.
• T-SystemscoreStrategic or Co-development PartnerOS and T-Systems operate jointly as a leading ServiceNow Elite Partner in Germany. Together they have over a decade of joint ServiceNow project experience and offer the only German provider capable of delivering different ServiceNow cloud models. ISG has recognized the joint offering as a Leader in multiple categories.
• Palo Alto NetworksflagshipTechnology or IntegrationOS is the official strategic migration partner for Cortex by Palo Alto Networks in the DACH region. The partnership focuses on AI-powered cloud security, helping enterprises securely migrate and operate cloud infrastructures. OS and Palo Alto Networks co-present at cybersecurity events including it-sa.
• MicrosoftcoreTechnology or IntegrationOS is a Microsoft Gold Certified Partner and was recertified in 2020. OS delivers Microsoft Azure cloud services, Microsoft Power Platform solutions, Microsoft Collaboration tools, and AI solutions including Azure OpenAI and Copilot. OS hosts Executive Briefing Centers on Microsoft AI with Microsoft.
• SAPcoreTechnology or IntegrationOS has held SAP Operations Partner certification for ten consecutive years and was awarded Gold Certificate status. OS also received the new SAP Security Operations certification for the first time, covering SAP hosting, operations, and security services.
• Google CloudmajorTechnology or IntegrationOS holds Google Cloud Partner status and delivers managed Google Cloud Platform services with exclusive benefits through premium partnerships, supporting multi-cloud strategies for German enterprise customers.
• AtlassianmajorTechnology or IntegrationOS is an Atlassian Partner delivering digital process design, implementation, and secure operations for Atlassian tools (Jira, Confluence). OS participates in Atlassian events including Team '25 Europe in Barcelona.
• NetAppmajorTechnology or IntegrationOS participated as exhibitor at NetApp INSIGHT 2023 global technology conference, focusing on AI and hybrid multi-cloud infrastructure solutions.
• Micro Focus (OpenText)majorTechnology or IntegrationOS holds Gold Partnership status with Micro Focus (now OpenText), having supported the development and operations of the Service Management Suite for many years. OS received the 'Certificate of Accomplishment' in Gold from Micro Focus.
• VeeammajorTechnology or IntegrationOS uses Veeam Backup & Replication as a core technology component for its Disaster Recovery as a Service (DRaaS) offering, enabling automated disaster recovery for customer environments.
• VMwaremajorTechnology or IntegrationOS uses VMware vSphere as the virtualization platform for its DRaaS offering, enabling virtual standby data center services with replication of virtual customer servers.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Market position

Competitive moat6 records

Key highlights6 records

Customer concentration

• Xx.com/OS_ICTPartner

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Operational Services