2Ring
2Ring is a private contact-center software company founded in 2001 that provides real-time dashboards, wallboards, and proactive alerting across major CC platforms (Cisco, Five9, Genesys, Amazon Connect, NICE, Webex) and ITSM/CRM systems (ServiceNow, Salesforce, Microsoft Dynamics), serving hundreds of customers in 62 countries.
- Company typePrivate
- Founded2001
- HeadquartersBratislava
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What 2Ring does
2Ring is a private contact-center technology company founded in 2001, headquartered in Bratislava, Slovakia (parent entity 2 Ring, spol. s r.o.), with its Americas and APAC operations center in Sacramento, California (2Ring America, Inc.). The company specializes in real-time reporting, dashboarding, and proactive alerting for contact center and unified communications environments, serving hundreds of customers across 62 countries.
The core product, 2Ring Dashboards & Wallboards, is a cloud-based and hybrid-deployable SaaS platform that delivers customizable dashboards, wallboards, KPIs, and grids driven by native connectors to more than seven contact-center platforms (Amazon Connect, Webex Contact Center, Cisco UCCX/UCCE/PCCE, Five9, Genesys Cloud, NICE CXone, and Zoom Contact Centers in beta) plus information systems including ServiceNow, Salesforce, and Microsoft Dynamics. The portfolio extends to a Historical Reporting Module built on Microsoft Fabric with Power BI integration, 2Ring Gadgets for Cisco Finesse, the 2Ring Power Tool desktop overlay, and supporting modules (Phone Services, Call Accounting, Scripts & Forms, Compact Agent, Staffino Feedback Service). Recent 2025–2026 releases have added an AI Assistant for conversational help and natural-language data querying, hybrid cloud/on-prem connector capabilities, and an expanded alerting framework across Microsoft Teams, Webex, Slack, Discord, WhatsApp, SMS, and email.
Revenue is generated primarily through subscription-based SaaS pricing (2Ring Cloud), add-on module subscriptions, a flat monthly fee for the ServiceNow Store certified app, and professional services for implementation and configuration. Go-to-market combines a direct enterprise field-sales motion, a global channel partner and reseller network, technology partners, and marketplace listings on Five9 and ServiceNow. The company is a Cisco Preferred Solution Partner listed on the Cisco GPL price list and a Five9 Select ISV Partner; it is ISO/IEC 27001:2022 certified (upgraded from the 2013 standard in October 2024) and reported an NPS of 95.19 in 2025.
2Ring firmographics
Firmographics- Name
- 2Ring
- Legal name
- 2 Ring, spol. s r.o.
- Website
- https://2ring.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- 2Ring is a private contact-center software company founded in 2001 that provides real-time dashboards, wallboards, and proactive alerting across major CC platforms (Cisco, Five9, Genesys, Amazon Connect, NICE, Webex) and ITSM/CRM systems (ServiceNow, Salesforce, Microsoft Dynamics), serving hundreds of customers in 62 countries.
- Ownership category
- akta.pro rank
Where 2Ring is headquartered
LocationHeadquarters
- HQ city
- Bratislava
Offices3 records
Markets served
2Ring business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Subscription (2Ring Cloud): Cloud-based subscription model for 2Ring Dashboards & Wallboards. Customers subscribe to the 2Ring Cloud platform with connectors for their contact center platform. Subscription includes access to the platform, updates, and support.
- Historical Reporting Module Add-on: Optional add-on subscription for Historical Reporting Module available for customers on Webex Contact Center platform. Built on Microsoft Fabric with separate SKU (2RC-DW-V2 or 2RC-DW-CRD-V2).
- ServiceNow Store Subscription: Certified app available on ServiceNow Store with flat monthly fee per number of ServiceNow instances.
- Professional Services: Implementation and configuration services including proof-of-concept deployments, onboarding assistance, and custom configuration support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Contact sales for custom pricing based on deployment requirements |
| Subscription | Monthly | ServiceNow Store certified app subscription |
Go-to-market motion4 records
Distribution channels6 records
Marketing channels7 records
2Ring product offering
Product offeringCore offering
2Ring sells a SaaS portfolio of contact center add-on applications, anchored by 2Ring Dashboards & Wallboards — a business-user-friendly real-time reporting, dashboard, wallboard, and proactive alerting solution that integrates natively with cloud and on-premises contact center platforms (Amazon Connect, Webex Contact Center, Cisco UCCX/UCCE/PCCE/CUCM, Five9, Genesys Cloud CX, NICE CXone) and information systems (ServiceNow, Salesforce, Microsoft Dynamics). The portfolio also includes the Historical Reporting Module (built on Microsoft Fabric), 2Ring Gadgets for Cisco Finesse, 2Ring Power Tool, 2Ring Compact Agent, Phone Services, Call Accounting, Scripts & Forms, and Staffino Feedback Service, delivered via cloud subscriptions, marketplace listings, and channel partners.
Product overview
2Ring is a contact center technology company offering a portfolio of add-on applications centered around its core 2Ring Dashboards & Wallboards platform. The flagship Dashboards & Wallboards product provides real-time reporting and alerting across multiple contact center platforms (Amazon Connect, Webex Contact Center, Cisco UCCX/UCCE/PCCE, Five9, Genesys Cloud, NICE CXone) with customizable views, KPIs, grids, and proactive alerting. The product portfolio includes the Historical Reporting Module (add-on built on Microsoft Fabric for historical analysis), 2Ring Gadgets for Cisco Finesse (productivity tools enhancing agent/supervisor experience), 2Ring Power Tool (desktop overlay for wallboard display), and supporting modules including Phone Services, Call Accounting, Scripts & Forms, Compact Agent, and Staffino Feedback Service. The solution is available as cloud SaaS (2Ring Cloud) or self-hosted deployment.
Differentiator
Problem solved
Functional benefit
Products and services
- 2Ring Dashboards & Wallboards (DW)
Quantifiable outcome
- NPS score above 93 (95.19 for 2025)
- +2 more outcomes
Companies that use 2Ring
Customer profileNamed customers15 records
Segments2 records
Ideal customer profiles3 records
2Ring technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration39 records
AI capability4 records
Feature8 records
2Ring partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core, flagship and minor.
- ServiceNowcore2Ring is a ServiceNow Build Partner that developed a certified integration with ServiceNow. 2Ring Dashboards & Wallboards is available on the ServiceNow Store, empowering organizations to monitor key KPIs in real time through ServiceNow AI Platform. The integration delivers real-time dashboards, wallboards, and proactive alerting for ServiceNow customers.
- Five9flagship2Ring has been a Five9 ISV partner since 2021. In September 2025, 2Ring was promoted to Select ISV Partner status and entered a new reseller agreement, enabling Five9 customers to directly subscribe to 2Ring Dashboards & Wallboards SaaS through the Five9 platform. This expanded partnership reflects shared commitment to helping organizations deliver seamless CX.
- Cisco Systems (Solutions Plus)flagship2Ring was selected for the Cisco SolutionsPlus program, with 2Ring Dashboards & Wallboards listed on Cisco GPL price list. This enables Cisco's global sales channels and resellers to sell 2Ring solutions to Cisco contact center customers.
- Genesyscore2Ring has native connectors for both Genesys Cloud CX (available on Genesys AppFoundry) and Genesys Engage. These integrations enable real-time reporting and wallboard capabilities for Genesys contact center customers.
- Amazon Web Services (Amazon Connect)core2Ring provides a native connector for Amazon Connect, enabling AWS customers to access real-time dashboards and wallboard functionality through 2Ring Dashboards & Wallboards.
- Microsoftcore2Ring integrates with Microsoft Azure Entra ID (Azure AD) for SSO authentication, Microsoft Power BI for Historical Reporting Module built on Microsoft Fabric, and Microsoft Teams for alert notifications. Also has connector for Microsoft Dynamics CRM.
- OktacoreOkta SSO integration allows users to import users from Okta Org and authenticate using their Okta identities for single sign-on to 2Ring Dashboards & Wallboards.
- Onecom UKminorOnecom UK is a channel partner that resells 2Ring solutions in the UK market. Quote: 'Hands down – 2Ring are my favourite partner to work with!'
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
2Ring competitors and assessment
Company assessmentDirect peers
- Calabrio: Workforce engagement management (WEM) vendor offering real-time dashboards, wallboards, quality monitoring, and analytics for contact centers across multiple CC platforms. Direct overlap with 2Ring's reporting/alerting and historical analytics use cases.
- Verint: Established WEM and customer analytics vendor with real-time agent dashboards, performance management, and historical reporting for enterprise contact centers. Competes for the same analytics-line-item budget as 2Ring Dashboards & Wallboards and Historical Reporting.
Broad incumbents
- NICE (NICE CXone): Large CCaaS/WEM incumbent whose CXone platform includes native real-time dashboards, wallboards, and historical analytics. Competes both as a platform partner (via 2Ring's NICE CXone connector) and as an incumbent that could bundle competing analytics.
- Genesys: Major CCaaS vendor with Genesys Cloud CX offering native real-time reporting, historical analytics, and AI-driven dashboards. 2Ring partners with Genesys via AppFoundry but Genesys's own analytics roadmap is a structural competitor.
- Cisco (Webex Contact Center): Platform vendor for which 2Ring Gadgets for Finesse and Dashboards & Wallboards were originally built. Cisco's own Webex Contact Center roadmap increasingly includes native dashboards and analytics, making it both partner and competitor.
- Five9: CCaaS platform that promotes 2Ring as a Select ISV Partner and resells DW via Five9 Marketplace. Five9's own real-time supervisor dashboards and analytics compete for the same customer outcomes within the Five9 install base.
- 8x8: UCaaS/CCaaS provider with native real-time dashboards, wallboards, and historical analytics. Competes with 2Ring in the SMB-to-mid-market segment for single-platform reporting and analytics.
Emerging players
- Talkdesk: Cloud CCaaS vendor offering its own AI-powered real-time dashboards and analytics. Emerging native analytics capability competes with third-party wallboard/reporting tools for greenfield deployments.
- Cresta: AI-focused real-time agent assistance and analytics platform for contact centers. Partial overlap with 2Ring's AI Assistant feature and real-time visibility use cases, particularly in the AI-driven supervisor and agent coaching workflow.
Regional players
- Zoom Contact Center: Zoom's CCaaS product, for which 2Ring launched a beta connector in the 2606 release. Overlaps with 2Ring on real-time dashboarding and historical analytics for Zoom CC deployments, primarily competing inside Zoom's own install base.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat7 records
Key risks5 records
Key highlights6 records
Customer concentration
2Ring social profiles
Digital presence2Ring compliance and trust
Trust signalCompliance1 record
2Ring financial estimates
Financial estimateRevenue estimate
Valuation estimate
2Ring leadership team
Management profileNumber of profiles
Profiles3 records
2Ring funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
2Ring M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about 2Ring
What does 2Ring do?
2Ring sells a SaaS portfolio of contact center add-on applications, anchored by 2Ring Dashboards & Wallboards — a business-user-friendly real-time reporting, dashboard, wallboard, and proactive alerting solution that integrates natively with cloud and on-premises contact center platforms (Amazon Connect, Webex Contact Center, Cisco UCCX/UCCE/PCCE/CUCM, Five9, Genesys Cloud CX, NICE CXone) and information systems (ServiceNow, Salesforce, Microsoft Dynamics). The portfolio also includes the Historical Reporting Module (built on Microsoft Fabric), 2Ring Gadgets for Cisco Finesse, 2Ring Power Tool, 2Ring Compact Agent, Phone Services, Call Accounting, Scripts & Forms, and Staffino Feedback Service, delivered via cloud subscriptions, marketplace listings, and channel partners.
Is 2Ring a public or private company?
2Ring is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was 2Ring founded?
2Ring was founded in 2001. It employs 101 to 250 people.
Where is 2Ring based?
2Ring is headquartered in Bratislava.
How does 2Ring make money?
Four revenue lines are on record. SaaS Subscription (2Ring Cloud) is the primary driver. The others are historical Reporting Module Add-on, serviceNow Store Subscription and professional Services.
Who are 2Ring's main competitors?
Direct peers on record are Calabrio and Verint. Broad incumbents are NICE (NICE CXone), Genesys, Cisco (Webex Contact Center), Five9 and 8x8. Emerging players are Talkdesk and Cresta. Zoom Contact Center is listed as a regional player.
Does 2Ring have an API?
No public API is recorded for 2Ring.