What Intertravel does

Intertravel d.o.o. is a Belgrade-based, private limited Serbian travel agency (founded 2009) that operates as an intermediary for airline ticket sales and ancillary travel services. The company's core product is a web-based booking platform that performs real-time price and availability searches across 500+ airlines, supporting one-way and return flight bookings in economy and business class with electronic ticket delivery via email. The platform is complemented by a year-round, multi-language call center and two walk-in offices (Belgrade headquarters at Topličin venac 19–21 and a branch office at Cara Dušana 39 in Niš) that accept dinar cash and bank transfers, including inbound IBAN/SWIFT payments.

The company monetizes through commissions on airline ticket sales processed via its digital and assisted channels (transaction-fee model) plus administrative fees of 500–2,500 RSD for cancellations and post-booking modifications, as documented in its terms-and-conditions. Intertravel's primary customer segment is individual travelers in Serbia seeking outbound flights, with marketing reach via its website (SEO) and social channels on Instagram, Facebook, LinkedIn, and X. The firm is a wholly-owned subsidiary of the Putnik Group, a diversified travel conglomerate operating in Switzerland, Austria, Germany, and Serbia, which Intertravel positions as its European-standard quality and reliability differentiator. Operations are governed by Serbian travel-intermediary license BTP 60/2019 (issued February 19, 2019); no external institutional investors, funding rounds, M&A activity, or publicly disclosed financial figures are evidenced in source materials.

Name

Intertravel

Legal name

Intertravel d.o.o.

Website

https://intertravel.rs

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Intertravel d.o.o. is a Belgrade-based, Serbian-licensed travel agency (founded 2009) that intermediates airline ticket sales for individual travelers via a real-time search platform covering 500+ airlines, a year-round call center, and walk-in offices in Belgrade and Niš.

Ownership category

akta.pro rank

Product category

Travel Agency Services (Airline Ticket Booking and Reservation)

NAICS

Travel Agencies (561510)

SIC

Transportation Services (4700)

akta.pro primary industry

Airfare Consolidators (Bulk/Net Fares) (THAKALAE)

akta.pro secondary industry

Inbound/Local Retail Travel Agencies (Destination Booking Offices) (THAKABAH)

Keywords

• Airline ticket booking
• Travel agency services
• Flight reservation platform
• Travel intermediary services
• E-ticket distribution

Headquarters

HQ city

Novi Beograd

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Airline ticket sales commission: Intertravel acts as an intermediary in the booking of airline tickets and related travel services provided by authorized service providers (airlines and tour operators). Revenue is generated through commissions on ticket sales processed through their platform.
2. Administrative fees: The agency may charge administrative fees for additional modifications after booking completion, and for cancellations. Cancellation fees range from 500 to 2,500 RSD depending on destination.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Intertravel d.o.o. is a travel intermediary that arranges airline tickets and related travel services for individual travelers. The company operates a web-based platform that searches 500+ airlines in real time to display prices and availability, enabling customers to book one-way and return flights in economy and business class. Reservations and ticket purchases can be completed online, via the call center, or in person at retail offices in Belgrade and Niš.

Product overview

Intertravel operates as a single unified travel booking platform combining an online booking website and a call center service. The core offering is the flight reservation system, which aggregates over 500 airlines for real-time price and availability searches. The platform enables one-way and return flight bookings in economy and business class, with electronic ticket delivery. The call center complements the digital platform by providing personalized agent-assisted bookings and reservation management available 365 days a year. The company acts as an intermediary between travelers and service providers (airlines, tour operators, insurance companies), facilitating reservations through both digital and human-assisted channels.

Differentiator

Problem solved

Functional benefit

Products and services

• Intertravel Online Flight Booking Platform Web-based airline ticket search and booking platform that enables travelers to find and purchase flights from over 500 airlines in real time. Supports one-way and return flight options in economy and business class, with electronic ticket delivery via email.
• Phone-Based Reservation and Customer Support Service Personalized agent-assisted reservation and booking service available via phone, allowing customers to check reservation status, purchase tickets, and receive support. Operates 365 days a year including weekends and holidays.

Quantifiable outcome

• Real-time search across 500+ airlines for optimal pricing

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Putnik GroupcoreStrategic or Co-development PartnerIntertravel is part of the Putnik Group, an international company operating in Switzerland, Austria, Germany, and Serbia. As a global support center within the group, Intertravel successfully connects the experience of various markets and applies European quality standards in all its operations. This affiliation provides reliability, stability, and quality that extend beyond local boundaries.

Scale indicators3 records

Recent moves4 records

Expansion highlights3 records

Direct peers

• Kiwi.com: Online travel agency headquartered in the Czech Republic with a strong footprint across Central and Eastern Europe, offering virtual interlining and flight booking. Closely comparable to Intertravel in geography, customer demographic (CEE outbound travelers), and online-led booking model.
• Skyscanner: Global flight meta-search and booking platform covering hundreds of airlines with real-time price comparison. Directly comparable to Intertravel because both aggregate multi-airline inventory for end consumers searching for the cheapest fares, though Skyscanner operates at vastly larger scale.
• eSky: Central European OTA owned by eSky Group, offering flights, hotels, and packages across 50+ markets including the Western Balkans. Comparable to Intertravel in regional focus, flight-led product, and reliance on third-party GDS aggregation.
• Momondo: Flight meta-search engine owned by Booking Holdings, aggregating hundreds of airlines and OTAs for price comparison. Comparable to Intertravel because both surface multi-airline fares to consumers and compete for the same 'find cheapest flight' search intent.
• Lastminute.com: European online travel agency focused on leisure flights, dynamic packages, and last-minute deals. Comparable to Intertravel in product mix (primarily flight-led), GDS-aggregated inventory, and consumer targeting.

Emerging players

• Hopper: Mobile-first travel app focused on flights, hotels, and cars with AI-driven price prediction. Comparable to Intertravel as a flight-booking intermediary targeting price-sensitive consumers, though differentiated by a younger, mobile-only demographic.

Regional players

• Aviasales: Russia/CIS-focused flight meta-search and OTA brand operated by Travala. Comparable to Intertravel in flight-only product focus and emerging-market consumer demographic, though it primarily serves a different regional audience.

Broad incumbents

• Google Flights: Meta-search engine embedded in Google Search that aggregates airline and OTA prices. Comparable to Intertravel because it directly intercepts the same 'cheap flight' search queries and routes traffic either to airlines or to larger OTAs, bypassing local intermediaries.
• Booking.com: World's largest online travel agency with a broad portfolio spanning flights, hotels, and ground transport. Comparable to Intertravel because its flight product directly competes for the same consumer ticket searches in Serbia and across Europe.
• Wizz Air: Hungary-headquartered low-cost carrier with a strong Serbian market presence and direct booking site. Comparable to Intertravel because Wizz Air tickets are among Intertravel's most-booked inventory, and Wizz Air's direct channel is a primary competitive alternative.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights5 records

Customer concentration

• Xx.com/aviokarta
• Facebookfacebook.com/Intertravel.Srbija
• LinkedInlinkedin.com/company/intertravel-d-o-o-
• Instagraminstagram.com/intertravel.rs

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Intertravel