Mosaic Family Services

What Mosaic Family Services does

Mosaic Family Services, Inc. is a 501(c)(3) nonprofit organization founded in 1993 in Dallas, Texas, originally as East Dallas Counseling Center, providing trauma-informed services to survivors of human rights abuses. Its core service lines include a 24-hour emergency shelter (Mosaic House), free family and immigration legal representation, mental health counseling, transitional housing for up to 20 households, citizenship and naturalization assistance, a 24-hour crisis hotline, and multilingual client advocacy. The organization operates Texas's first anti-trafficking program, established in 2001, and is recognized as the only North Texas agency providing both family and immigration legal services free of charge.

The business model is donation- and grant-funded: services are provided at no cost to clients, and revenue is generated from individual donors (including a tiered monthly 'You Belong Here' program), major donors (Champions of Human Rights Society at $1,500–$10,000+ tiers), corporate and foundation grants (Dallas Foundation, Mary Kay Ash Foundation, Texas Women's Foundation), in-kind donations, and vehicle donations. Mosaic does not have proprietary technology products or a software platform; service delivery is conducted through staff-intensive case management with multilingual advocates speaking 25+ languages, many of whom are former refugees and immigrants themselves. Distribution occurs directly through the Dallas office, the crisis hotline, the Safe Release Support Program network (partnered with Global Refuge), and referral coalitions including the North Texas Coalition Against Human Trafficking and Freedom Network USA.

The customer base comprises survivors of human trafficking, family violence, refugees, and unaccompanied minors in the Dallas-Fort Worth region, while funders span individual donors, corporate Champions, and institutional foundations. Leadership transitioned from founder Dr. Walter Nguyen (2022) to Tori Hobbs and then to Mirjana Omeragic (announced March 2026). Service demand is structurally tied to immigration flows and regional referral infrastructure rather than discretionary market spend.

Name

Mosaic Family Services

Legal name

Mosaic Family Services, Inc.

Website

https://mosaicservices.org

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Short description

Mosaic Family Services is a Dallas-based nonprofit providing free, culturally competent shelter, legal, mental health, and advocacy services to human trafficking survivors, domestic violence survivors, refugees, and unaccompanied minors across North Texas.

Ownership category

akta.pro rank

Product category

Social Services and Victim Advocacy

NAICS

Individual and Family Services (6241), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industries

Child Welfare, Foster Care & Adoption Services (BPAGAEAE), Diaspora, Family Reunification & Case Management Services (BPADAHAM)

Keywords

• Human trafficking services
• Domestic violence support
• Refugee resettlement services
• Victim advocacy services
• Trauma-informed counseling

Headquarters

HQ city

Dallas

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Individual Donations: One-time and recurring donations from individual donors. The organization offers monthly giving program 'You Belong Here' with tiered contribution levels from $5 to $250+ per month.
2. Champions of Human Rights Society: Major donor society with giving levels from $1,500 (Welcoming) to $10,000+ (Champion), providing recognition and benefits for significant contributors.
3. Monthly Giving Program: Recurring donations through 'You Belong Here' program with tiers: Proud Patron ($5), Savvy Supporter ($10), Side-Kick Sustainer ($25), Awesome Ambassador ($50), Absolute Advocate ($100), Champion Contributor ($250).
4. Corporate and Foundation Grants: Mosaic receives grants from foundations including Dallas Foundation ($50,000), Mary Kay Ash Foundation ($20,000), Texas Women's Foundation, and others.
5. In-Kind Donations: Donations of goods including Amazon Wishlist items, hygiene products, bedding, technology, and other necessities for shelter residents.
6. Vehicle Donations: Vehicle donation program where donors can contribute unneeded vehicles, picked up from their address with proceeds to Mosaic.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Mosaic Family Services is a nonprofit organization that delivers emergency shelter, legal representation, mental health counseling, case management, victim advocacy, housing assistance, and citizenship preparation services to survivors of human trafficking and domestic violence and to refugees resettling in North Texas. All programs are provided at no cost to clients and are supported by donations, grants, and sponsorships. The organization operates a 24-hour crisis hotline and culturally responsive programming delivered in more than 25 languages.

Product overview

Mosaic Family Services is a nonprofit social services organization offering a comprehensive suite of trauma-informed support services for survivors of human rights abuses, refugees, and immigrants. The organization operates as a single integrated service model rather than a platform-plus-modules architecture, combining emergency shelter (Mosaic House), multilingual client advocacy, free legal representation, mental health counseling, transitional housing, citizenship assistance, and a 24-hour crisis hotline. Services are delivered through culturally and linguistically competent staff fluent in over 25 languages, with specialized programs for human trafficking survivors, family violence survivors, refugees, and unaccompanied minors. The organization functions as a traditional nonprofit service provider without software products or digital platforms.

Differentiator

Problem solved

Functional benefit

Brands

• Mosaic House: Emergency shelter for women and children fleeing domestic violence and human trafficking
• Housing Program
• Client Advocacy Program
• Legal Program
• Counseling Program
• Citizenship Program
• Safe Release Support Program

Products and services

• Mosaic House Emergency Shelter Emergency residential shelter providing safe housing for survivors of human trafficking and domestic violence fleeing immediate danger, typically with accompanying case management and advocacy support.
• Client Advocacy Program Comprehensive case management and advocacy services that help survivors of trafficking and domestic violence navigate safety planning, resources, and long-term recovery.
• Legal Representation Program On-site legal representation for survivors of human trafficking, domestic violence, and refugees in immigration, family law, and related civil matters.
• Mental Health Program Trauma-informed mental health counseling and therapy delivered by licensed clinicians for survivors of trafficking, domestic violence, and refugees.
• Housing Program Housing placement, rental assistance, and stabilization support for survivors and refugees transitioning from emergency shelter into independent permanent housing.
• Safe Release Support Program Structured post-release and reunification support services, including home studies and case management, for clients being released from shelter or institutional care.
• Citizenship Program Citizenship and naturalization preparation services including civics instruction, application assistance, and case management for refugee and immigrant clients.
• 24-Hour Crisis Hotline Round-the-clock telephone crisis line providing immediate safety planning, intake, and referral support for survivors of human trafficking, domestic violence, and refugees in crisis.
• Trafficking Client Advocacy Specialized case management and advocacy services tailored to survivors of human trafficking, including safety planning, resource coordination, and long-term recovery support.
• Family Violence Client Advocacy Specialized case management and advocacy services tailored to survivors of domestic violence, including safety planning, protective order support, and connection to shelter and counseling.
• Refugee Client Advocacy Specialized case management, advocacy, and resettlement support services for refugees and humanitarian entrants, including intake, orientation, and connection to housing, employment, and education resources.

Quantifiable outcome

• Over 500 trafficking survivors served since 2001
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

26 partnerships are on record, tiered core and minor.

• FLITE to FreedomcoreGTM or Marketing PartnerFLITE to Freedom uses art to raise funds and awareness for survivors of trauma. They host events benefiting Mosaic Family Services and have provided artistic support including graphic novels for human trafficking awareness. Board members Adiana, Tara, and Angela actively champion Mosaic's mission.
• Hagar's HeartcoreGTM or Marketing PartnerVolunteer organization supporting survivors with self-care initiatives including 'I See You' boxes. Hosts events at Mosaic House such as Mother's Day brunch and holiday celebrations. Founder Jennifer Jones is dedicated to helping survivors rebuild identity and emotional well-being.
• Terry BaxminorGTM or Marketing PartnerIndividual community member who mobilizes friends to support Mosaic through holiday gift drives, providing gift cards, toys, and gifts for families served by Mosaic.
• NCJW (National Council of Jewish Women)minorGTM or Marketing PartnerCommunity organization that helps survivors gain independence through partnership with Mosaic.
• The Birthday Party ProjectminorGTM or Marketing PartnerNonprofit partner providing birthday celebrations for families in Mosaic's care.
• Be DeliberateminorGTM or Marketing PartnerCommunity partner in Mosaic's Community Circle network.
• Communities In Schools Dallas RegionminorGTM or Marketing PartnerCommunity partner supporting educational outcomes for clients.
• Families to FreedomminorGTM or Marketing PartnerNonprofit partner providing transportation and support services.
• The Family PlaceminorGTM or Marketing PartnerDallas domestic violence services provider partner.
• Genesis Women's ShelterminorGTM or Marketing PartnerDallas domestic violence shelter partner.
• Human Trafficking Rescue AlliancecoreStrategic or Co-development PartnerCoalition partner for human trafficking intervention and survivor services.
• ICNA DallasminorGTM or Marketing PartnerIslamic community organization partner.
• International Rescue CommitteeminorGTM or Marketing PartnerRefugee resettlement partner organization.
• Legal Aid of Northwest TexasminorGTM or Marketing PartnerLegal services partner for referrals and collaboration.
• NCC (National Campaign for Tolerance)minorGTM or Marketing PartnerPartner organization promoting tolerance.
• Rainbow DaysminorGTM or Marketing PartnerOrganization supporting children and families.
• Trusted WorldminorGTM or Marketing PartnerPartner for clothing donations and refugee support services. Refer clients for clothing donations.
• USCRI (U.S. Committee for Refugees and Immigrants)minorGTM or Marketing PartnerNational refugee resettlement organization partner.
• Vogel AlcoveminorGTM or Marketing PartnerEarly childhood education partner for children experiencing homelessness.
• WINGS DallasminorGTM or Marketing PartnerEducation partner organization.
• City of Dallas - Welcoming Communities and Immigrant AffairscoreStrategic or Co-development PartnerCity office partnered with Mosaic to create the Newcomers Mental Wellness Guidebook expanding awareness of mental health resources for newcomers.
• Refugee Mental Health CoalitioncoreStrategic or Co-development PartnerCoalition partnered with Mosaic and City of Dallas to create the Newcomers Mental Wellness Guidebook for newcomers.
• North Texas Coalition Against Human TraffickingcoreStrategic or Co-development PartnerFounding member of this multidisciplinary team including federal and local law enforcement and social service providers committed to identifying, assisting, and serving trafficked persons.
• Freedom Network USAcoreStrategic or Co-development PartnerNationwide coalition of agencies providing services for trafficking survivors in the United States. Mosaic is a member working to improve and coordinate response to trafficking.
• Catholic Charities DallasminorGTM or Marketing PartnerReferral partner and resource for refugees in Dallas.
• SafeNight AppcoreTechnology or IntegrationMobile service partnering with Mosaic to alert donors to opportunities to securely fund hotel rooms when shelters are full or unavailable, providing safe alternative housing for survivors.

Scale indicators5 records

Recent moves12 records

Expansion highlights6 records

Broad incumbents

• International Rescue Committee (IRC): The IRC is a major global humanitarian organization that provides refugee resettlement, anti-trafficking, and women's protection services in the U.S. It is a Mosaic partnership referral partner and the closest large-scale comparable given shared focus on refugee case management and human trafficking survivor support.
• Polaris Project: Polaris Project is a leading U.S. anti-trafficking nonprofit that operates the National Human Trafficking Hotline and influences federal policy. It is the closest national-level peer to Mosaic's trafficking advocacy specialty, with overlapping service design and mission but operating at a much larger scale.
• Safe Horizon: Safe Horizon is a large New York-based victim services nonprofit providing shelter, counseling, legal, and advocacy services for domestic violence, trafficking, and crime victims. Comparable service breadth across Mosaic's core programs, though serving a different geography.

Direct peers

• Catholic Charities Dallas: Catholic Charities Dallas is a referral partner named directly in Mosaic's partnership network and provides overlapping services including refugee case management, immigration legal services, and family support to immigrants in the Dallas area. Direct overlap in geography and service mix makes it Mosaic's most direct regional peer.
• Genesis Women's Shelter: Genesis Women's Shelter is a Dallas domestic violence shelter organization explicitly listed as a community partner. It operates emergency shelter and advocacy services in the same DFW market as Mosaic, serving overlapping domestic violence survivor populations.
• The Family Place: The Family Place is a Dallas domestic violence services provider listed as a Mosaic community partner. It offers shelter, counseling, and legal services for survivors of family violence in the North Texas region, overlapping Mosaic's family violence program directly.
• USCRI (U.S. Committee for Refugees and Immigrants): USCRI is a national refugee resettlement agency named explicitly as a Mosaic partner. It offers refugee case management, resettlement services, and immigration assistance across multiple states, making it a direct national peer in Mosaic's refugee service line.
• Coalition to Abolish Slavery & Trafficking (CAST): CAST is a Los Angeles-based anti-trafficking nonprofit providing shelter, legal services, and case management to trafficking survivors. It is closely comparable to Mosaic's trafficking program in service design and is a fellow Freedom Network USA member.
• Refugee Services of Texas: Refugee Services of Texas is a state-level refugee resettlement and social services agency operating across Texas including Dallas. It provides case management, employment, and integration services overlapping directly with Mosaic's refugee client advocacy services.

Regional players

• YMCA International Services: YMCA International Services provides refugee resettlement, immigration legal services, and case management across multiple U.S. cities. It is structurally similar to Mosaic's wraparound immigrant service model though operating in different regional markets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/mosaicfreedom
• Facebookfacebook.com/MosaicFamilyServices
• Instagraminstagram.com/mosaicfreedom
• Pinterestpinterest.com/mosaicfreedom
• LinkedInlinkedin.com/company/mosaic-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mosaic Family Services