Crawford's Auto Repair

What Crawford's Auto Repair does

Crawford's Auto Repair is a family-owned independent auto repair shop headquartered at 450 E Frye Rd, Chandler, Arizona, serving individual vehicle owners and small-business fleets across Chandler, Gilbert, Sun Lakes, and the surrounding East Valley. Founded in 2012 by Jeff Crawford and now co-owned by Brad and Leann, the shop differentiates itself from typical industry practice by eliminating service writers and commission-based incentives, allowing customers to communicate directly with technicians and reducing pressure for unnecessary repairs.

The core service offering spans routine maintenance (oil changes, fluid service, filter replacement, tune-ups, cooling and transmission flushes, battery service) and broader repair work across AC and heating, brakes, clutch and transmission, drivetrain, electrical, engine, exhaust, fuel, and steering and suspension systems. The shop also offers free diagnostic services — OBD-II code scans, check engine light scans, AC checks, brake checks, and safety checks — used as a low-friction entry point into paid repair work. Underlying technology is standard OBD-II diagnostic equipment rather than proprietary platforms. The 2022 acquisition of Rich's Automotive tripled the physical footprint to a facility with larger service bays, and the team carries 40+ years of combined technician experience including hybrid, diesel, and dealership backgrounds.

Revenue is generated on a transaction-fee basis across individual repair jobs, fleet accounts, used-car evaluations, and extended-warranty work, supplemented by a price-match guarantee and a tiered discount program (American Heroes, Blue Collar, Student, Teacher, Senior, Social Media). Customer acquisition is driven primarily by content marketing — a free 12-chapter ebook, an online beginner's guide, an educational blog, and active social media — together with local word-of-mouth reinforced by reader-recommended recognition and Angie's List coverage. No external funding, parent company, or institutional ownership is recorded.

Name

Crawford's Auto Repair

Legal name

Crawford's Auto Repair

Website

https://crawfordsautoservice.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1–10 employees

Short description

Crawford's Auto Repair is a family-owned Chandler, Arizona auto repair shop offering commission-free maintenance and repair services to individual vehicle owners and small-business fleets across the East Valley.

Ownership category

akta.pro rank

Product category

Automotive Repair and Maintenance Services

NAICS

General Automotive Repair (811111), Automotive Mechanical and Electrical Repair and Maintenance (81111)

SIC

Services-Automotive Repair, Services & Parking (7500)

akta.pro primary industry

General Automotive Repair & Maintenance (TLAKAAAA)

akta.pro secondary industries

Preventive Maintenance & Inspections (Oil, Fluids, Tune-Ups) (TLAKAAAB), Electrical, Diagnostics & ADAS Calibration (TLAKAAAF), Brakes, Steering & Suspension Services (TLAKAAAC)

Keywords

• Auto repair services
• Vehicle maintenance
• Automotive diagnostics
• Brake and transmission service
• Fleet vehicle maintenance

Headquarters

HQ city

Chandler

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Revenue model

1. Auto Repair Services: Transaction-based auto repair services including brake services, AC & heating, transmission, engine repairs, electrical systems, and more. Services are priced competitively with a price match guarantee.
2. Auto Maintenance Services: Regular maintenance services including oil changes, fluid maintenance, tune-ups, and inspections performed according to manufacturer's maintenance schedules.
3. Fleet Services: Fleet maintenance and repair services for businesses with multiple vehicles, offering affordable services to help maintain operational costs.
4. Used Car Evaluation: Pre-purchase vehicle inspections to help buyers avoid purchasing a lemon. Expert opinion of the vehicle from inside out.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Crawford's Auto Repair is a family-owned automotive service shop in Chandler, Arizona that provides vehicle maintenance (oil changes, fluid services, tune-ups, filter replacements) and comprehensive repair services (brakes, AC/heating, transmission, engine, electrical, exhaust, fuel, steering/suspension). The shop also offers free diagnostic scans (OBD-II), fleet maintenance, used car evaluations, and extended warranty repair work for residents and businesses in the East Valley region.

Product overview

Crawford's Auto Repair is a family-owned automotive repair shop offering a comprehensive suite of vehicle maintenance and repair services. The core offerings include auto maintenance services (oil changes, fluid maintenance, filter replacements, tune-ups, brake maintenance, cooling system and transmission services) and auto repair services (AC/heating, brakes, transmission, engine, electrical, exhaust, fuel, steering, and suspension systems). Featured services include free diagnostic scans (OBD2 code scan, check engine light scan, AC check, brake check, safety check), fleet auto repair, used car evaluation, and extended warranty repairs. The company serves various vehicle makes and models including American, Foreign, Ford, Toyota, Diesel, 4WD/AWD, and Hybrid vehicles. Crawford's also provides educational resources including a free ebook and online guide on auto maintenance and repair, plus various discount programs.

Differentiator

Problem solved

Functional benefit

Products and services

• Auto Maintenance Services Routine maintenance services including oil changes, vehicle fluids maintenance, air filter replacement, cabin filter replacement, engine tune-up, brake maintenance, cooling system flush, transmission flush, and battery services, performed per manufacturer's maintenance schedules.
• Auto Repair Services Comprehensive repair services for AC & heating, air intake, brakes, clutch & transmission, cooling system, drivetrain, differential, electric & body components, electrical system/alternator, engine repairs, exhaust/emissions, fuel system, and steering & suspension.
• Free OBD-II Code Scan Free diagnostic code scanning using OBD2 technology to identify potential vehicle issues and produce diagnostic trouble codes (DTC) for customer discussion.
• Free Check Engine Light Diagnostic Free diagnostic service for vehicles with illuminated check engine lights or failed emissions tests.
• Free AC Check Free air conditioning system inspection to assess cooling performance and identify needed repairs.

Quantifiable outcome

• Free OBD-II code scans help identify issues before expensive repairs
• +1 more outcomes

Named customers4 records

Segments4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• United Food BankminorStrategic or Co-development Partner · 1 January 2019Crawford's Auto Repair conducts annual food drives to help feed the hungry with all tax-deductible donations going to United Food Bank. The business raffles prizes for participants including $100 off any service.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Sun Devil Auto: Arizona-headquartered multi-location independent auto repair chain. Highly comparable as a regional independent shop operator with similar service offerings (maintenance, diagnostics, repair) targeting East Valley and Phoenix metro consumers.

Broad incumbents

• Firestone Complete Auto Care: Nationwide tire and auto service chain offering maintenance and repair across all vehicle systems. Comparable as a broad incumbent in the same general automotive repair category, though it competes primarily on convenience and brand rather than trust/education positioning.
• Pep Boys: National full-service auto care chain offering tires, maintenance, and repair. Comparable broad incumbent operating in the same category with similar transaction-based service offerings.
• Goodyear Auto Service: Tire and auto service network attached to the Goodyear brand. Comparable broad incumbent offering general automotive repair, maintenance, and tire services to consumers.
• Jiffy Lube: National quick-service maintenance chain specializing in oil changes and preventive services. Comparable on preventive maintenance and inspections offerings, though narrower in scope than Crawford's full-service repair menu.
• Meineke Car Care Center: National franchise network offering general auto repair, maintenance, and tire services. Comparable broad incumbent in the same general automotive repair category with similar core offerings.

Direct peers

• Christian Brothers Automotive: Franchise of faith-based independent auto repair shops with a customer-trust positioning ("nice difference"). Directly comparable as an independent-format repair shop competing on honesty, transparency, and customer education in the same automotive repair category.
• AAMCO Transmissions & Total Car Care: National franchise specializing in transmission work and full-service auto repair. Comparable on transmission repair specifically (which Crawford's lists as a core offering) and on general repair breadth.

Emerging players

• YourMechanic: Tech-enabled mobile auto repair service sending mechanics to customers. Comparable emerging player competing for the same consumer auto repair spend via a differentiated delivery model (mobile vs. shop).
• Wrench: Mobile mechanic service offering on-site auto repair and maintenance. Comparable emerging player operating in the same automotive repair category with a tech-enabled delivery model that competes for the same consumer spend.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/CrawfordsAutoRepair
• Instagraminstagram.com/crawfordsautorepair
• Xx.com/CrawfordAutoRpr

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crawford's Auto Repair