ITConcepts
ITConcepts is a privately held Swiss IT consulting firm and certified value-added reseller specializing in Service Management, IT Security, Identity & Access Management, and Agentic AI implementations for large Swiss enterprises across banking, utilities, manufacturing, and facility management, serving 100+ customers with ~50 qualified consultants.
- Company typePrivate
- Founded2000
- HeadquartersRotkreuz, Switzerland
- Headcount51–100
- GTM typeB2B
- OfferingServices
What ITConcepts does
ITConcepts-Solutions GmbH is a privately held Swiss IT consulting and systems integration firm headquartered in Rotkreuz, Switzerland, founded circa 1999–2000 and operating for over 25 years. The company specializes in Service Management, IT Security, Identity & Access Management, and Agentic AI, and functions as a certified value-added reseller and implementation partner for a broad stack of enterprise software vendors rather than a developer of proprietary software. The flagship relationship is with BMC Software, spanning BMC Helix ITSM, ITOM, ESM, AIOps, HelixGPT, Helix Agentic AI, Helix Discovery, and Control-M; other authorized partnerships include Xurrent (ESM), Workato (Agentic AI / iPaaS), Halcyon (anti-ransomware), SailPoint, Splunk, Evolveum Midpoint, Saviynt, Nexthink, and Grafana. Vendor certifications include BMC Gold, BMC Delivery Elite, BMC Sales Elite, and Evolveum Gold; in 2026 the firm was named BMC Solution Provider Partner of the Year for EMEA.
The firm employs ~50 qualified consultants and serves 100+ customers, predominantly large Swiss enterprises across banking, utilities, manufacturing, facility management, and investment management, with named accounts including Zürcher Kantonalbank, ZFV, WWZ, IFO-CO, and AVP Partners Group. Revenue mechanics combine three streams: (1) professional IT consulting services covering strategy, implementation, migration, and managed services, (2) software resale and licensing pass-through for partner platforms with bundled implementation, and (3) ongoing support and managed services contracts. Pricing is quote-based with annual billing cycles. Go-to-market is direct enterprise field sales supported by dedicated sales managers and reinforced by vendor channel relationships and co-marketing with BMC, Workato, Xurrent, Halcyon, and others. Leadership is founder/management-owned, with Heinz Kirchhofer (CEO), David Kirchhofer (CTO), Josef Rothschild (CFO), and recently hired Christian Gerber (CRMO); the firm holds ISO/IEC 27001:2022 certification and has been recognized as a kununu Top Employer for five consecutive years.
ITConcepts firmographics
Firmographics- Name
- ITConcepts
- Legal name
- ITConcepts-Solutions GmbH
- Website
- https://itconcepts.ch
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- ITConcepts is a privately held Swiss IT consulting firm and certified value-added reseller specializing in Service Management, IT Security, Identity & Access Management, and Agentic AI implementations for large Swiss enterprises across banking, utilities, manufacturing, and facility management, serving 100+ customers with ~50 qualified consultants.
- Ownership category
- akta.pro rank
ITConcepts industry classification
Industry- Product category
- IT Consulting and Enterprise Software Integration
- NAICS
- Computer Systems Design Services (541512), Management Consulting Services (54161), Other Computer Related Services (541519)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Management Consulting Services (8742)
- akta.pro primary industry
- ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)
- akta.pro secondary industries
- IT Service Management (ITSM) Platforms (HDAEALAA), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), Service Desk & ITSM Outsourcing (BPAEAMAF)
Keywords
Where ITConcepts is headquartered
LocationHeadquarters
- HQ city
- Rotkreuz
- HQ country
- Switzerland
- HQ region
- Europe
Offices1 record
Markets served
ITConcepts business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure, Others
Revenue model
- IT Consulting Services: Professional consulting services for IT strategy, implementation, migration, and managed services
- Software Resale and Licensing: Reselling software platforms including BMC Software, Xurrent, Workato, and other vendor solutions with implementation services
- Support Services: Ongoing IT support and system maintenance services
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise solutions |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels5 records
ITConcepts product offering
Product offeringCore offering
ITConcepts is a Swiss IT consulting firm and software reseller/integrator that delivers enterprise IT solutions in IT Service Management (ITSM), IT Operations Management (ITOM), IT Security, Identity & Access Management (IAM), and Agentic AI. The company resells, implements, and supports a portfolio of third-party platforms — including BMC Helix, BMC Control-M, Xurrent, Workato, Halcyon, SailPoint, Splunk, Evolveum Midpoint, Nexthink, Grafana, and Saviynt — and provides end-to-end consulting services spanning IT strategy, implementation and migration, integration, and ongoing managed support.
Product overview
ITConcepts is an IT consulting company and software reseller/integrator in Switzerland specializing in Service Management, Agentic AI, and IT Security solutions. Rather than offering a single unified product, ITConcepts provides a portfolio of third-party enterprise software platforms that they resell, implement, and support. The core portfolio includes BMC Helix (comprising ITSM, HelixGPT, Agentic AI, Discovery, and AIOps modules), BMC Control-M for workload automation, Xurrent for ESM, Workato for integration and automation, Halcyon for anti-ransomware, and security platforms SailPoint, Splunk, Evolveum Midpoint, Saviynt, Nexthink, and Grafana. ITConcepts offers consulting services including IT strategy, implementation & migration, IT security, ITSM, ITOM, IAM, AI Service Management, and IT monitoring, supporting clients from strategy through implementation to operations.
Differentiator
Problem solved
Functional benefit
Products and services
- IT Strategy Consulting Advisory service for IT strategy development and digital transformation roadmaps tailored to enterprise customer requirements in Switzerland.
- IT Implementation & Migration Implementation and migration services for enterprise IT platforms, covering deployment, integration, and cutover from legacy systems to new vendor platforms.
- IT Security Consulting IT security consulting covering cybersecurity strategy, ransomware protection, security monitoring, and compliance for Swiss organizations in regulated industries.
- IT Service Management (ITSM) Consulting ITSM consulting practice covering implementation, optimization, and transformation using platforms such as BMC Helix and Xurrent for Swiss enterprise customers.
- IT Operations Management (ITOM) Consulting ITOM consulting practice focused on workload automation, monitoring, and operations optimization using platforms such as BMC Control-M and BMC Helix ITOM.
- Identity & Access Management (IAM) Consulting IAM consulting for security and compliance using SailPoint, Evolveum Midpoint, and Saviynt to deliver centralized identity governance and access management.
- AI Service Management Consulting Consulting for AI-driven service management using BMC Helix Agentic AI, BMC HelixGPT, and BMC AIOps to automate ticket handling, escalation, and conversational IT support.
- IT Monitoring / Data Analytics Consulting IT monitoring and data analytics consulting leveraging Splunk and Grafana Enterprise to provide operational intelligence, observability, and security analytics.
- AI Potential Analysis (HelixGPT Potential Analysis) Assessment service to identify AI potential within IT service management using BMC HelixGPT, targeting use cases such as ticket processing, classification, and conversational self-service.
- IT Service Desk Support Ongoing IT support and service desk services for customers' enterprise IT environments, including system maintenance and operational assistance.
- BMC Helix ITSM Next-generation IT Service Management platform combining ITSM, ITOM, ESM, and AIOps capabilities with AI-powered automation and real-time transparency, resold and implemented by ITConcepts for Swiss enterprises.
- BMC HelixGPT Generative AI solution for IT service and operations management combining AI language models with BMC Helix capabilities, enabling automated workflows, ticket summarization, knowledge article generation, and conversational IT support.
- BMC Helix Agentic AI Autonomous AI agents for IT operations that proactively detect IT disruptions, analyze system data in real-time, and resolve problems faster by automating routine IT operations tasks such as ticket handling, escalations, and approvals.
- BMC Helix Discovery Automated application discovery and dependency mapping solution that inventories IT infrastructure, identifies services automatically, and stores them in a CMDB for comprehensive IT asset visibility.
- BMC AIOps Artificial Intelligence for IT Operations platform using AI and machine learning to detect, analyze, and automatically resolve IT issues in real-time before they impact operations, with anomaly detection and predictive analytics.
- BMC Control-M Workload automation and workflow orchestration platform for hybrid and multi-cloud environments, enabling efficient orchestration of IT processes across on-premises, mainframe, and cloud systems.
- Xurrent Service management platform (formerly 4me) providing comprehensive Enterprise Service Management capabilities with AI-driven automation, seamless workflows, and user-friendly interfaces, built on AWS cloud infrastructure hosted in Switzerland.
- Workato Leading integration and automation platform with agentic AI capabilities, connecting applications, automating workflows, and enabling enterprise orchestration through no-code/low-code interfaces; recognized as Leader in Gartner Magic Quadrant for iPaaS for seven consecutive years.
- Halcyon Anti-Ransomware Platform AI-powered anti-ransomware platform specifically designed for ransomware protection, providing real-time behavioral detection, automatic system isolation, and rapid data recovery without ransom payment.
- SailPoint Identity and access management (IAM) security platform providing precise access rights control, comprehensive transparency, and compliance-ready security for enterprise identity governance.
- Splunk Data analytics and security platform providing real-time AI-based analysis of machine data for operational intelligence, threat detection, and business decision support.
- Evolveum Midpoint Open-source identity and access management (IAM) platform focused on IT security, providing secure, centralized management of user identities and access rights with flexibility for complex IT environments.
- Nexthink Digital Employee Experience (DEX) and modern IT operations management platform that continuously analyzes digital workplace environments from end-user perspective, enabling proactive IT support and automation.
- Grafana Enterprise Open-source platform for data visualization, monitoring, and observability; Grafana Enterprise adds advanced features, premium data source plugins, and dedicated support for enterprise production environments.
- Saviynt Cloud-native identity governance and administration (IGA), privileged access management (PAM), and cloud security platform enabling efficient identity management, access control, and security risk minimization with Zero Trust architecture.
Quantifiable outcome
- 314% ROI within 3 years with BMC Helix Discovery
- +1 more outcomes
Companies that use ITConcepts
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles3 records
ITConcepts technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
AI capability12 records
Feature4 records
ITConcepts partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered flagship, core and minor.
- BMC SoftwareflagshipOfficial BMC Software Reseller and Partner in Switzerland with multiple certifications including Gold Partner, Delivery Elite Partner, and Sales Elite Partner. Offers BMC Helix ITSM/ITOM/ESM, Control-M, BMC Helix Agentic AI, HelixGPT, and AIOps solutions.
- XurrentcoreCertified Xurrent partner in Switzerland. Xurrent is an ESM platform offering AI-driven automation, cross-departmental support, and enterprise-grade security for service management.
- WorkatocoreOfficial Workato partner in Switzerland. Workato is a leading iPaaS and agentic AI platform for integration and workflow automation, named Leader in Gartner Magic Quadrant for iPaaS for 7 consecutive years.
- HalcyoncoreOfficial Swiss reseller of Halcyon AI - specialized anti-ransomware platform providing prevention, detection, and automated recovery without ransom payment.
- SailPointcorePartner for SailPoint Identity & Access Management solutions. SailPoint provides IAM for precise access control, comprehensive transparency, and compliance-ready security.
- SplunkcorePartner for Splunk enterprise security and data analytics platform. Splunk provides real-time data analysis, AI-powered security, and operational intelligence.
- EvolveumcoreGold Partner for Evolveum Midpoint - open-source IAM solution for secure, centralized identity and access management with compliance focus.
- NexthinkcorePartner for Nexthink Digital Employee Experience (DEX) platform. Nexthink provides real-time visibility into endpoints, applications, and user experience, recognized as Leader in Gartner MQ for DEX Tools.
- GrafanaminorOfficial Swiss reseller of Grafana Enterprise - open-source platform for data visualization, monitoring, and observability.
- SaviyntminorPartner for Saviynt - cloud identity governance platform providing IGA, PAM, and cloud security solutions with Zero Trust architecture.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
ITConcepts competitors and assessment
Company assessmentDirect peers
- Ti&m AG: Swiss IT services and consulting firm headquartered in Zurich, offering digital transformation, software engineering, and managed services to Swiss enterprises. Directly comparable to ITConcepts as a Swiss mid-sized IT consulting/engineering firm with similar B2B enterprise focus.
- ELCA Informatique SA: One of Switzerland's largest independent IT services companies, providing consulting, software development, and IT solutions across banking, insurance, and public sector. Comparable as a Swiss-headquartered IT consultancy with a similar enterprise-customer profile, though larger in scale (~1,000+ employees).
- Trivadis AG: Swiss-founded IT consultancy specialising in data, integration (including Workato-type and iPaaS implementations), and cloud platforms. Comparable to ITConcepts in providing consulting-led integrations of IT management and integration platforms to Swiss/German-speaking enterprises.
- glueckkanja AG: German ITSM and observability consultancy built around BMC, ServiceNow, and Grafana tooling with comparable specialist partner-of-year positioning. Comparable to ITConcepts as a similarly-sized DACH ITSM/security integrator competing for the same kind of platform-led enterprise projects.
- Adfinis AG: Swiss open-source IT services and consulting firm focused on infrastructure, security, and observability (including Grafana integration) for enterprises. Comparable to ITConcepts as a similarly-sized Swiss IT consultancy with an enterprise-customer focus and a portfolio of managed services around vendor platforms.
- Cundus AG: German BMC partner and IT management consultancy specialising in ITSM, ITOM, and CMDB implementations in German-speaking markets. Closely comparable to ITConcepts as a similarly-sized BMC/ITSM-focused integration firm with elite partner tier status and direct enterprise delivery focus.
Regional players
- Bechtle AG: Headquartered in Neckarsulm, Germany, Bechtle is a large European IT solutions provider with ~15,000 employees, an extensive software-resale business, and a Swiss subsidiary. Comparable as an IT solutions reseller/consulting firm with multi-vendor portfolio and Swiss enterprise customer base, though operating primarily outside Switzerland.
- SVA System Vertrieb Alexander GmbH: Large German IT solutions provider with a multi-vendor platform portfolio (ITSM, security, observability) and certified partner status with multiple vendors. Comparable to ITConcepts as a DACH-focused IT solutions reseller and integrator, though primarily serving the German market rather than Switzerland.
Broad incumbents
- SoftwareONE Holding AG: Swiss-listed global software and cloud services provider (HQ in Stans), specialising in software licensing and managed cloud services. Comparable to ITConcepts in the Swiss-headquartered software-resale segment, but operates at materially larger scale and broader geographic footprint.
- Atos Switzerland: Swiss subsidiary of global IT services group Atos, providing IT consulting, system integration, and managed services to large Swiss enterprises. Comparable to ITConcepts in providing IT services and platform implementation to the same Swiss enterprise customer base, though Atos operates at significantly larger scale and broader portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
ITConcepts social profiles
Digital presenceITConcepts financial estimates
Financial estimateRevenue estimate
Valuation estimate
ITConcepts leadership team
Management profileNumber of profiles
Profiles10 records
ITConcepts funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ITConcepts M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ITConcepts
What does ITConcepts do?
ITConcepts is a Swiss IT consulting firm and software reseller/integrator that delivers enterprise IT solutions in IT Service Management (ITSM), IT Operations Management (ITOM), IT Security, Identity & Access Management (IAM), and Agentic AI. The company resells, implements, and supports a portfolio of third-party platforms — including BMC Helix, BMC Control-M, Xurrent, Workato, Halcyon, SailPoint, Splunk, Evolveum Midpoint, Nexthink, Grafana, and Saviynt — and provides end-to-end consulting services spanning IT strategy, implementation and migration, integration, and ongoing managed support.
Is ITConcepts a public or private company?
ITConcepts is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ITConcepts founded?
ITConcepts was founded in 2000. It employs 51 to 100 people.
Where is ITConcepts based?
ITConcepts is headquartered in Rotkreuz, Switzerland, in the Europe region.
How does ITConcepts make money?
Three revenue lines are on record. IT Consulting Services are the primary driver. The others are software Resale and Licensing and support Services.
Who are ITConcepts's main competitors?
Direct peers on record are Ti&m AG, ELCA Informatique SA, Trivadis AG, glueckkanja AG, Adfinis AG and Cundus AG. Regional players are Bechtle AG and SVA System Vertrieb Alexander GmbH. Broad incumbents are SoftwareONE Holding AG and Atos Switzerland.
Does ITConcepts have an API?
No public API is recorded for ITConcepts.
What industry is ITConcepts in?
ITConcepts's product category is IT Consulting and Enterprise Software Integration. Its primary akta.pro industry code is BPAEAJAC, ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.), with a secondary code of HDAEALAA, IT Service Management (ITSM) Platforms. Its NAICS code is 541512 and its SIC code is 7373.