MacHelp

Name

MacHelp

Legal name

MacHelp

Website

https://Machelp.nl

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

1–10 employees

Short description

MacHelp is a Dutch ICT services provider based in Kampen, Netherlands, offering Apple repair, managed ICT support, Google Workspace and Microsoft 365 implementation, webdesign and hosting, and hardware sales to SMBs and individuals across the Netherlands.

Ownership category

akta.pro rank

Headquarters

HQ city

Kampen

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. ICT Services & Support: Helpdesk and ICT consulting services provided remotely or on-site. Revenue generated through service contracts and ad-hoc support engagements.
2. Apple Repair Services: Independent Apple specialist offering repairs for iPhone, iPad, MacBook, and iMac devices. Revenue from repair fees.
3. Webdesign & Hosting: Professional website and webshop development with hosting services. Over 400 websites hosted on their servers.
4. Hardware Sales: Sales of Apple products (new and refurbished), laptops, NAS, and other hardware equipment.
5. Cloud Solutions: Google Workspace and Microsoft 365 implementation, licensing, and support services.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

MacHelp is an independent ICT service provider headquartered in Kampen, Netherlands, delivering Apple device support and repairs, helpdesk and managed ICT services, Google Workspace and Microsoft 365 implementation, and professional webdesign with hosting for SMBs and individual consumers. The company supplements these with VoIP telephony, managed print, narrowcasting, cybersecurity, hardware/network installations (including UniFi and Prowise), and Apple hardware sales through its MacStore.

Product overview

MacHelp is een ICT-dienstverlener en onafhankelijk Apple-specialist gevestigd in Kampen, Nederland, actief sinds 1999 (ruim 25 jaar). Het bedrijf biedt een breed portfolio van ICT-diensten aan particulieren en bedrijven, opgebouwd als een totaaloplossing waarbij kerndiensten zoals Helpdesk & ICT-ondersteuning, Apple Reparatie & Support, Google Workspace (officieel Google-partner), Microsoft 365, en Webdesign & Hosting centraal staan. Daarnaast biedt het add-on diensten aan zoals VoIP telefonie, Managed Print Service, Narrowcasting, Cyberveiligheid, Hardware & Netwerk, Unifi Netwerk & Wifi, Unifi Camerasystemen, en Prowise Touchscreen. Het bedrijf opereert ook een fysieke en online MacStore voor Apple-hardware.

Differentiator

Problem solved

Functional benefit

Products and services

• Helpdesk & ICT-ondersteuning Helpdesk and managed ICT support delivered remotely or on-site, providing fast resolution of technical problems for businesses (SMB) and individual consumers across the Netherlands.
• Apple Reparatie & Support Independent Apple repair and support service for iPhone, iPad, MacBook, and iMac, including screen, battery and other repairs, plus general Apple device troubleshooting for consumers and businesses.
• Google Workspace Implementation All-in-one cloud solution for email, documents, and collaboration, delivered as implementation, training, and ongoing support of Google Workspace by an official Google Partner for Dutch businesses.
• Microsoft 365 Implementation Microsoft 365 deployment, licensing, and support covering Teams, SharePoint, PowerPoint, Outlook, and related tools for SMBs in the Netherlands.
• Webdesign & Webshop Creation Design and build of professional websites and webshops, bundled with domain and hosting for SMBs and individual customers, hosted on MacHelp's own servers.
• VoIP Telefonie Business internet-based telephony (VoIP) with advisory, deployment, and ongoing management for SMB customers.
• Managed Print Service Management of business printers (Brother brand) including maintenance and consumables supply as a managed service for SMBs.
• Narrowcasting Deployment and management of digital signage screens (narrowcasting) for in-business communications and display.
• Cyberveiligheid Protection and advisory services against ransomware and other cyber threats for SMB customers.
• Hardware & Netwerk Supply, installation, and support of business laptops, NAS storage, and network infrastructure for SMBs.
• Unifi Netwerk & Wifi Deployment and ongoing management of UniFi (Ubiquiti) WiFi, switches, and network infrastructure for business environments.
• Unifi Camerasystemen Installation and support of UniFi-based IP and security camera systems for business surveillance.
• Prowise Touchscreen Supply, installation, and support of Prowise interactive touchscreens for business presentations and education.
• MacStore Physical store and webshop selling Apple hardware (new and refurbished) and accessories to consumers and businesses in the Netherlands.

Named customers6 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered core.

• GooglecoreGTM or Marketing PartnerOfficial Google Partner (Officieel Google-partner). MacHelp provides Google Workspace implementation, training, and support services to customers. They are authorized to sell and implement Google Workspace solutions including cloud storage, email, and collaboration tools.
• MicrosoftcoreTechnology or IntegrationMacHelp provides Microsoft 365 implementation and support services including SharePoint, PowerPoint, Outlook, and Teams. They offer licensing consultation and setup services for Microsoft 365 packages.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Regional players

• IT's Never Boring: IT's Never Boring is a regional Dutch MSP focused on Apple and SMB IT support, similar in customer profile and Apple focus to MacHelp. Comparable as a smaller specialist serving Dutch SMBs with Apple-centric IT services.

Direct peers

• YourTech: YourTech is a Dutch managed services provider serving SMBs with cloud, IT support, and Microsoft/Google workspace services. It directly parallels MacHelp's target customer segment (Dutch SMBs) and core service mix (managed IT, cloud, helpdesk).
• Detron: Detron is a Dutch IT services company providing managed services, cloud, and workplace solutions primarily to SMBs in the Netherlands. Comparable to MacHelp as a regional Dutch MSP with a similar SMB customer profile and bundled services approach.
• Proserve: Proserve is a Netherlands-based IT services provider focused on SMB IT management, cloud, and support. Comparable to MacHelp in serving Dutch SMBs with managed IT and cloud services, with overlapping service portfolio.
• Amac: Amac is a large Dutch Apple Premium Reseller chain offering Apple hardware sales, repairs, and support across the Netherlands. It is directly comparable to MacHelp as an Apple-focused specialist serving Dutch consumers and SMBs, though at significantly larger scale.
• MacSupport: MacSupport is a Dutch Apple-specialist IT services and repair provider for consumers and SMBs. Directly comparable to MacHelp as an Apple-focused independent specialist offering repair, support, and managed services in the Netherlands market.

Broad incumbents

• Xebia: Xebia is a large Dutch IT consulting and services firm with cloud, DevOps, and managed services capabilities across the Netherlands. Comparable to MacHelp in cloud and workplace services but operating at enterprise scale with different customer mix.
• Simac: Simac is a larger Belgian/Dutch IT services group offering managed services, cloud, and workplace solutions across Benelux. Comparable to MacHelp in service offering but operates at much greater scale and broader geographic footprint.
• Cegeka: Cegeka is a major Belgian/Dutch IT services provider with cloud, managed services, and workplace offerings across the region. Comparable service portfolio to MacHelp but with enterprise-grade capabilities and broader geographic reach.
• KPN: KPN is the incumbent Dutch telecom operator with extensive IT services, cloud (including Microsoft 365), and managed workplace offerings. Comparable to MacHelp in cloud and managed services for Dutch SMBs but at vastly greater scale and with broader portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/machelp.nl

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MacHelp