24x7 Group

What 24x7 Group does

24x7 Group is a UK-based specialist transport provider focused exclusively on contracted services for schools, young persons with special educational needs (SEN), and social care establishments. Founded in 2003 and headquartered in Great Easton / Braintree, Essex, the company operates a fleet of 4,394 vehicles — including 456 wheelchair accessible units with an average age under 3 years and all meeting Euro 6 emission standards — supported by 4,182 licensed drivers and 2,567 passenger assistants plus 253 administrative staff. Its service delivers 7,012 daily journeys transporting 11,648 passengers across 247,614 daily vehicle miles for 107 UK local authority and council clients, making it one of the largest dedicated SEN transport operators in the country.

The company's technology stack is operational rather than transformational: it consists of a Parent & Guardian mobile app (launched May 2025, version 1.7.9) providing real-time journey notifications, a Driver App and Staff Portal for passenger information and route management, and a Parent Portal for stakeholder access. The company holds a 5-star grading from the Licensed Private Hire Car Association, Cyber Essentials certification, and compliance with the UK Modern Slavery Act 2015. Strategic emphasis is on specialist workforce training (defensive driving, sign language, autism, ADHD, epilepsy awareness), consistent route-driver assignment to build passenger familiarity, and environmental initiatives including the facilitation of 145,000 trees with carma.earth.

Revenue is generated entirely through multi-year contracted service agreements with UK local authorities and councils — a managed-services model with procurement-determined pricing that is not publicly disclosed. The go-to-market is direct B2B contract negotiation with council procurement teams, with end-user families reached through the Parent App post-sale. The company is privately held with no disclosed venture capital, private equity, or institutional investors, and no M&A activity, leadership changes, or restructuring events appear in the available data.

Name

24x7 Group

Legal name

24x7 Limited

Website

https://24x7group.co.uk

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

24x7 Group is a UK-based specialist transport provider delivering contracted school and social care transport for children with special educational needs. Operating 4,394 vehicles across 107 council contracts, it serves 11,648 passengers daily.

Ownership category

akta.pro rank

Product category

Specialist Education and Social Care Transport Services

NAICS

Special Needs Transportation (485991), School and Employee Bus Transportation (4854)

SIC

Local & Suburban Transit & Interurban Hwy Passenger Trans (4100)

akta.pro primary industry

Ambulatory Medical Escort / Door-Through-Door Assistance Services (TLAFAKAD)

akta.pro secondary industries

Wheelchair-Accessible Vehicle (WAV) & Stretcher Transport Services (TLAFAKAC), On-Demand Ride Coordination & Assisted Rides (TNC/Taxi Brokerage) (HSABAOAJ)

Keywords

• Special educational needs transport
• School transport services
• Social care transport
• Wheelchair accessible transport
• Passenger assistance services

Headquarters

HQ city

Great Easton

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Contracted Transport Services: Provides specialist contracted transport services for schools, young persons with special educational needs, and social care establishments under contracts with local authorities and councils. Revenue is generated through contracted service agreements with government bodies.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

24x7 Group provides specialist contracted passenger transport services for UK schools, children and young people with special educational needs (SEN), and social care establishments. Services are delivered using a fleet of 4,394 vehicles (including 456 wheelchair accessible vehicles) operated by 4,182 licensed drivers and 2,567 passenger assistants, under multi-year contracts with 107 local councils. The offering is augmented by a Parent & Guardian mobile app supplying real-time journey notifications, driver details, and live collection/drop-off updates.

Product overview

24x7 Group operates as a specialist education transport service provider, delivering contracted transport for schools, young persons with special educational needs, and social care establishments since 2003. The core offering is the specialist transport service supported by a modern fleet of 4,394 vehicles. The company complements its core service with the Parent & Guardian App (mobile application for iOS and Android) that provides real-time journey tracking, driver details, and drop-off notifications. Internal tools include the Driver App and Staff Portal for route management and passenger information updates.

Differentiator

Problem solved

Functional benefit

Products and services

• 24x7 Special Needs School Transport Service Specialist, contracted transport service for schools, young people with special educational needs, and social care establishments in the UK. Delivered through 4,394 vehicles including 456 wheelchair-accessible units, with 4,182 licensed drivers and 2,567 passenger assistants, under contracts with 107 local councils, moving 11,648 passengers daily across 247,614 daily vehicle miles.
• 24x7 Parent & Guardian App Consumer-facing iOS/Android mobile app for parents and carers of children transported by 24x7. Provides real-time journey notifications, names of the assigned driver and passenger assistant, and live collection and drop-off updates.

Quantifiable outcome

• Fleet of 4,394 vehicles including 456 wheelchair accessible vehicles
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered minor and core.

• carma.earthminorStrategic or Co-development PartnerEnvironmental partnership facilitating tree planting initiatives. 24x7 Group has facilitated the planting of 145,000 trees with carma.earth, which will ultimately offset 43,506 tonnes of CO2 over the trees' lifetime.
• Rewards.Earth LtdminorStrategic or Co-development PartnerEnvironmental partnership facilitating tree planting. 24x7 Group has facilitated the planting of 25,000 trees creating 250 employment days for impoverished communities and offsetting 7,500 tonnes of CO2.
• Licensed Private Hire Car AssociationcoreOthersIndustry body that has awarded 24x7 Group a 5-star grading for quality standards in private hire transport operations.
• Centre AlgarveminorStrategic or Co-development PartnerPartnership referenced in privacy policy regarding facilities at Centre Algarve. Used as prize destination for parent app challenge (7 nights B&B at Centre Algarve Hotel).

Scale indicators11 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Stagecoach Group: One of the UK's largest public transport operators with significant contracted local authority and school transport exposure. Larger incumbent competing in the same tender processes for council contracts.
• National Express Group: Major UK and international transport group with school and contract bus services alongside its intercity coach business. Larger player with overlapping council-contracted passenger transport operations.
• Arriva UK Bus: Major UK bus operator owned by Deutsche Bahn, operating extensive local authority contracted and commercial bus services across the UK. Relevant broader incumbent with overlap in contracted passenger transport and school bus services.
• ComfortDelGro UK (including Metroline): International transport group with significant UK bus operations through subsidiaries like Metroline, including contracted school and local authority routes. Comparable in scale and contracted model though broader in scope.

Direct peers

• E-zec Medical Transport: One of the UK's largest dedicated non-emergency patient transport providers, operating a large fleet with trained staff for vulnerable passengers. Closest UK analogue to 24x7 in combining contracted passenger transport with high-acuity assistance and wheelchair-accessible vehicles.
• Compass Travel: UK bus and coach operator with a dedicated school and local authority transport division. Comparable business model around contracted passenger transport for councils and educational establishments.
• HATS Group: UK-based specialist transport provider with strong focus on SEN and school transport under local authority contracts. Direct competitor to 24x7 in the contracted SEN/home-to-school segment with comparable operating model.
• Redwing Travel: Regional UK coach and school transport operator providing home-to-school and SEN transport under council contracts. Smaller regional peer operating in the same competitive tender landscape as 24x7.

Emerging players

• Uber Health: Tech-enabled non-emergency medical and assisted transport platform connecting riders with drivers for healthcare-related trips. Not a UK SEN specialist but represents a technology-led adjacent model for digitising passenger transport coordination.

Regional players

• HCML (Healthcare Management): UK provider of rehabilitation and case management services that arranges patient transport and mobility support through partner networks. Adjacent rather than direct peer — comparable in serving vulnerable populations with contracted, assistance-heavy transport.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/24x7ltd
• Facebookfacebook.com/24x7group
• LinkedInlinkedin.com/company/24x7group

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 24x7 Group