What TuWay Communications does

TuWay Communications (legal entity: TuWay Critical Connection Partners) is a Bethlehem, Pennsylvania-headquartered systems integrator founded in 1954 that designs, deploys, integrates, and maintains mission-critical wireless voice and data communications systems for public safety agencies, municipal and state governments, and commercial enterprises primarily across Pennsylvania and the surrounding Mid-Atlantic region. Its offering is organized into four pillars: Communication Solutions (Next Gen 9-1-1 on Motorola VESTA, P25/DMR radio systems, interoperable communications via JPS/Zetron/Avtec/Omnitronics, dispatch consoles, in-building wireless/DAS, microwave backhaul, video surveillance, mobile/portable radios, and mass-notification platforms); Cybersecurity Services (24/7 managed security, SIEM, SOAR, XDR, incident response, penetration testing); Managed IT (infrastructure services, monitoring, consulting, VoIP/traditional telephony); and Consulting Services (project management, network design, RF design and testing, site/tower development, PSAP design, FCC licensing, and security response planning).

The technical backbone is an in-house, co-located Network and Security Operations Center (NSOC) in Bethlehem, PA that provides 24/7/365 monitoring staffed by CJIS-compliant cybersecurity professionals, with sub-two-hour on-site response capability. TuWay also owns a private Smart Radio Network covering the Lehigh Valley and Southern Poconos that customers can lease, and built the PA NECORE regional Emergency Services IP Network (ESInet) connecting eight Northeastern Pennsylvania counties for shared 9-1-1 call processing, radio, CAD, and voice recording. The technology stack integrates best-of-breed OEM components (Motorola Solutions, Tait, Vicon, Aviat, Ceragon, Nokia, Zetron, Eventide, Comba) rather than proprietary infrastructure, with TuWay's own value residing in systems integration, custom SIEM development, and long-term managed operations.

Revenue is generated across five streams: project-based professional services for systems design and installation; recurring managed services (IT and security monitoring, NSOC); subscription/recurring telephony; hardware resale from manufacturer partners; and fee-based consulting and penetration testing. Go-to-market is direct enterprise and government field sales supported by approved-vendor status on cooperative purchasing programs including COSTARS (PA), PEPPM, NJSTART (NJ), and NYS OGS (NY), allowing public-sector buyers to procure without full RFP processes. Pricing is not publicly disclosed; all engagements are custom-scoped. The customer base spans public safety (911 centers, police/fire/EMS), state and local government, manufacturing (e.g., Just Born/PEEPS), healthcare, education, transportation, distribution, hospitality, and enterprise — with multi-decade customer tenures (Monroe County 911 at 45+ years) signalling deep integration into mission-critical operations.

Name

TuWay Communications

Legal name

TuWay Critical Connection Partners

Website

https://tuway.com

Company type

Private

Founded year

1954

Operating status

Operating

Headcount range

11–50 employees

Short description

TuWay Communications (legal name TuWay Critical Connection Partners) is a Bethlehem, PA systems integrator founded in 1954 that designs, deploys, and maintains mission-critical wireless voice and data communications, managed IT, and cybersecurity services for public safety agencies, government, and commercial clients across Pennsylvania.

Ownership category

akta.pro rank

Product category

Mission-Critical Communications Systems Integration

NAICS

Telecommunications (517), Wired and Wireless Telecommunications (except Satellite) (5171)

SIC

Radiotelephone Communications (4812), Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)

akta.pro primary industry

VoIP/ATA & Integrated Voice Gateways (CPE) (HDAFAIAJ)

akta.pro secondary industry

Wi‑Fi Network Analytics, Monitoring & Assurance (RRM/AIOps) (HDAFACAG)

Keywords

• Mission-critical communications
• Public safety radio systems
• Managed cybersecurity services
• Next Gen 9-1-1
• Network systems integration

Headquarters

HQ city

Bethlehem

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Communications Systems Design, Installation & Maintenance: TuWay designs, engineers, installs, and maintains complex voice and data communications systems including radio networks, microwave links, in-building wireless, and interoperable communications platforms. Revenue is generated through project-based professional services and ongoing maintenance contracts.
2. Managed IT & Managed Security Services: Recurring managed services revenue from 24/7/365 monitoring of IT infrastructure and cybersecurity, delivered through the company's NSOC. Services include network administration, security monitoring, and proactive maintenance.
3. Telephony Solutions: Design, installation, maintenance, and upgrading of traditional, digital, and VoIP telephone communications systems, including mission-critical telephony for 911 centers and administrative communications.
4. Hardware Sales (Radios, Microwave, Surveillance): Sale of two-way radios, mobile radios, microwave equipment, video surveillance systems, and related accessories from manufacturer partners including Motorola Solutions, Tait, Aviat, and Ceragon.
5. Project Management & Consulting Services: Fee-based project management for complex communications and IT implementations, as well as strategic IT and cybersecurity consulting engagements.
6. Cybersecurity Services (Penetration Testing, Incident Response): Offensive security services including penetration testing and incident response, as well as security consulting and incident response plan development.

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

TuWay Communications is a systems integrator that designs, engineers, installs, and maintains mission-critical wireless voice and data communications systems for public safety, government, healthcare, manufacturing, and enterprise customers. The company combines radio, microwave, VoIP, in-building wireless, and video surveillance systems with 24/7/365 managed IT and cybersecurity monitoring delivered through an in-house Network and Security Operations Center (NSOC). Services are complemented by consulting offerings in PSAP design, RF engineering, network design, and FCC compliance.

Product overview

TuWay Communications is an integrated communications systems provider offering a comprehensive portfolio of mission-critical solutions. The core offering spans four main categories: (1) Communication Solutions including Next Gen 9-1-1 (VESTA® Solutions Suite with SMS, Map, Router, and Analytics modules), Radio Systems (analog, DMR, P25), Interoperable Communications, Communications Dispatch, In-Building Wireless, Microwave backhaul, Recording/Video Surveillance Solutions, Mobile & Portable Radios, and Mass Communication platforms; (2) Cybersecurity Services including Managed Security, Incident Response, Penetration Testing, SIEM Solutions, Security Monitoring, and Cybersecurity Consulting; (3) Managed IT including Managed Services, Monitoring, IT Consulting, and Telephony Solutions; and (4) Consulting Services covering Project Management, Network Design, Security Response Planning, RF Design & Testing, Site Development, PSAP Design, and FCC Compliance. Solutions serve industry verticals including Public Safety, Manufacturing, Healthcare, Education, State & Local Government, Distribution, Enterprise, Transportation, and Hospitality. The company operates a 24/7/365 Network and Security Operations Center (NSOC) for continuous monitoring and support.

Differentiator

Problem solved

Functional benefit

Products and services

• Next Gen 9-1-1 (VESTA Solutions Suite) Motorola Solutions VESTA 911 call handling platform providing VoIP/SIP call handling, advanced call routing, NENA-compliant IP Selective Routing, ESRI ArcGIS-based mapping, text-to-911, and analytics for Public Safety Answering Points (PSAPs) transitioning to Next Generation 9-1-1.
• Radio Systems Two-way radio communications infrastructure including analog conventional, digital DMR (MOTOTRBO), and APCO P25 systems from Motorola, Tait, and Kenwood, with IP Site Connect capability to eliminate dead zones and provide seamless plant-wide or regional coverage for public safety and enterprise users.
• Interoperable Communications Cross-agency and cross-system interoperability solutions enabling police, fire, EMS, and other agencies to share voice, text, video, data, and telephone communications using JPS (Raytheon), Zetron, Avtec, and Omnitronics platforms.
• In-Building Wireless Wireless coverage solutions including Distributed Antenna Systems (DAS), WiFi access points, and Femtocells deployed to eliminate dead zones in buildings and dense construction environments, drawing on partner technologies from Comba.
• Microwave Backhaul Point-to-point microwave backhaul solutions for last mile, aggregation, and high-capacity trunking using Aviat Networks, Ceragon, and Nokia technologies to support voice, data, and video traffic over private networks.
• Recording Solutions (Video Surveillance) Networked wireless video surveillance solutions connecting multiple remote sites via cellular, WiFi, microwave, and satellite backhaul with AI-enabled analytics including motion detection and license plate recognition, leveraging Vicon Valerus IP Video Surveillance Platform and 5-megapixel cameras.
• Mobile and Portable Radios Two-way radio device sales including analog and digital portable and mobile radios from Motorola, Tait, and Kenwood along with related accessories for public safety and commercial users.
• Mass Communication / Mass Notification Multi-channel mass notification platform delivering alerts via SMS, email, voice calls, desktop alerts, mobile apps, digital signage, and social media with geo-based targeting for emergency notifications.
• Managed Security Services Comprehensive managed cybersecurity service providing 24/7/365 monitoring through the Network and Security Operations Center (NSOC), including SIEM, SOAR, XDR endpoint protection, incident response, and threat intelligence for organizations needing continuous security operations.
• Penetration Testing Offensive cybersecurity service providing penetration testing across networks and systems, including reconnaissance, vulnerability probing, and exploitation attempts to identify weaknesses before adversaries can exploit them.
• Cybersecurity Incident Response On-site cybersecurity incident response service providing forensic analysis, data exfiltration identification, and recovery guidance, with sub-2-hour on-site response capability for clients in the region.
• Managed IT Services Comprehensive managed IT services providing infrastructure engineers, 24/7 help desk, NSOC-based monitoring, and strategic consulting for organizations outsourcing IT operations or augmenting internal teams.
• Telephony Solutions Design, installation, maintenance, and upgrading of traditional, digital, and VoIP telephone communications systems with hot failover, redundancy, and geo-diversity, including mission-critical telephony for 911 centers and administrative communications.
• Project Management Consulting PMI-certified project management consulting for mission-critical communications and IT implementations, ensuring delivery on-time, on-budget, and to quality standards for complex multi-stakeholder deployments.
• Network Design Custom secure and scalable network design covering Ethernet, internet, microwave, and satellite backhaul, incorporating regulatory compliance and cybersecurity considerations for enterprise and public safety customers.
• RF Design and Testing Radio frequency coverage design, drive testing, field measurements, propagation model tuning, and antenna system evaluation provided by a team with 150+ years of combined technical experience for optimal wireless performance across challenging coverage environments.
• PSAP Design Public Safety Answering Point (PSAP) design covering space planning, workstation design, technology integration, and operator training for new or renovated 911 centers requiring turnkey delivery.
• FCC Compliance Consulting FCC frequency coordination, licensing applications, regulatory compliance, and ongoing regulatory support for radio systems, drawing on deep expertise in navigating federal spectrum rules and licensing processes.
• Site Development Communications tower site development from site selection and acquisition through construction management, including tower installation and full site buildout for radio system deployments.
• Security Response Planning Incident Response Plan development including tabletop exercises and playbook creation for small businesses, public sector, and public safety organizations needing to formalize cybersecurity response procedures.

Quantifiable outcome

• Hanover Township coverage: 8 properties fully covered with AI-enabled 5-megapixel cameras and wireless-linked NVRs
• +4 more outcomes

Named customers5 records

Segments9 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability5 records

Feature6 records

Partnerships

14 partnerships are on record, tiered core and minor.

• Computing Technologies, LLC (CTL)coreStrategic or Co-development Partner · 21 September 2022CTL was acquired by TuWay in 2022 after a nearly decade-long partnership dating to 2014. CTL specializes in cybersecurity, IT management, real-time 24/7/366 monitoring, disaster recovery, and business communications consulting. The acquisition unified secure information, communication, and dispatch solutions with CTL's network management and cybersecurity expertise. The companies are co-located on City Line Avenue in Bethlehem, PA.
• MutualinkminorStrategic or Co-development Partner · 5 April 2017Jointly presented Next Gen 911 and cybersecurity solutions at the Spring PA APCO conference in Lancaster, PA (April 2017). Demonstrated interoperable radio, smartphone, text, and video solutions used during the 2015 Papal visit and Super Bowl events.
• Motorola SolutionscoreTechnology or IntegrationKey manufacturer partner for radio systems, including MOTOTRBO, APCO P25 systems, Connect Plus, Capacity Plus, and VESTA 911 solutions. TuWay has won multiple Motorola Pinnacle Awards and the Vertical Partner of the Year award.
• Vicon IndustriescoreChannel Partner/ Reseller/ DistributorChannel partner for video surveillance solutions including the Vicon Valerus IP Video Surveillance Platform. TuWay has been a loyal Vicon channel partner for over 20 years.
• Aviat NetworkscoreTechnology or IntegrationPartner for microwave solutions providing point-to-point backhaul for wireless networks. Listed as a key manufacturer partner.
• CeragoncoreTechnology or IntegrationPartner for microwave solutions providing high-capacity backhaul radio solutions. Listed as a key manufacturer partner.
• Tait CommunicationscoreTechnology or IntegrationPartner for P25 public safety radio systems and commercial radio systems. TuWay has won the Tait Black Dealer Award.
• ZetroncoreTechnology or IntegrationPartner for dispatch communications solutions and console systems. Listed as a key manufacturer partner with NJSTART and NYS OGS Procurement contracts.
• NokiacoreTechnology or IntegrationPartner for microwave solutions and high-performance IP edge and core routing solutions. Listed as a key manufacturer partner.
• EventidecoreTechnology or IntegrationPartner for recording solutions for voice and data communications. Listed as a key manufacturer partner.
• Level BluecoreTechnology or IntegrationPartner for SIEM and endpoint security solutions. Listed as a key manufacturer partner.
• CombacoreTechnology or IntegrationPartner for Distributed Antenna System (DAS) and networking solutions for in-building cellular and radio coverage. Listed as a key manufacturer partner.
• OmnitronicscoreTechnology or IntegrationPartner for dispatch communications solutions. Listed as a key manufacturer partner.
• JPS (Raytheon)coreTechnology or IntegrationPartner for interoperability solutions enabling cross-agency and cross-system communications. Listed as a key manufacturer partner.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Mission Critical Partners: Pennsylvania-headquartered consulting and systems integration firm focused exclusively on public-safety communications, NG-911, and emergency notification. Closely comparable to TuWay: same geography, same PSAP design and ESInet design-build services, same target buyer (state/local government and 911 authorities).
• Baycom: Regional Motorola Solutions radio and communications systems integrator serving public safety, utilities, and manufacturing in the upper Midwest. Same integrator business model (design-install-maintain-monitor) and similar customer mix as TuWay.

Broad incumbents

• Motorola Solutions: Dominant manufacturer of public-safety radio (APCO P25, MOTOTRBO), VESTA 911 call-handling, and command-center software. TuWay is a long-standing Motorola Pinnacle partner but also competes with Motorola's direct-services organization for large PSAP and statewide radio contracts.
• L3Harris Technologies: Major public-safety radio, microwave backhaul, and tactical communications manufacturer with direct integration and managed-services offerings. Competes with TuWay on large federal/state public-safety procurements and adjacent tower-site work.
• EFJohnson (JVCKENWOOD): Public-safety radio manufacturer (P25, ATLAS systems) and integrator serving state, local, and federal agencies. Competes with TuWay in the same radio-systems and dispatch-console RFPs.

Emerging players

• Zetron: Manufacturer of dispatch consoles and integrated command-and-control systems used by PSAPs and transportation operators. Zetron is both a TuWay partner and a partial competitor as customers evaluate Zetron-branded solutions versus TuWay-integrated third-party stacks.
• Mutualink: Provider of interoperable communications networks linking radio, smartphone, video, and data for public safety and critical infrastructure. TuWay has a documented co-marketing partnership (2017 PA APCO presentation), and Mutualink overlaps in the interoperability niche.
• Catalyst Communications Technologies: Niche provider of radio dispatch, interoperability, and IP console solutions for public safety, utilities, and transportation. Comparable in scale and customer overlap with TuWay's interoperable-communications and dispatch product lines.

Others

• Tait Communications: Global P25 and DMR radio manufacturer whose products TuWay resells under its Tait Black Dealer Award. Comparable as an indirect channel competitor and alternative vendor for the same customer RFPs.
• Aviat Networks: Microwave backhaul equipment manufacturer and integration partner to TuWay. Adjacent as a vendor whose equipment is core to TuWay's microwave business and as a competing direct seller for large carrier and utility backhaul projects.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/people/TuWay/100054361097506
• LinkedInlinkedin.com/company/248029

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TuWay Communications