Community Support Services

Name

Community Support Services

Legal name

Community Support Services, Inc.

Website

https://css-md.org

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

251–500 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Gaithersburg

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Funding (DDA Waivers): CSS receives funding through the Maryland Developmental Disabilities Administration (DDA) Community Pathways Waiver Program and other state/federal waiver programs including the Autism Waiver. Services are authorized and funded based on individual eligibility and person-centered plans.
2. Donations: The organization accepts one-time donations, monthly giving program contributions, dedicated gifts in honor/memory of loved ones, planned giving through estate planning, corporate matching gifts, and in-kind donations of goods and services.
3. County and State Funding: Services are funded through Montgomery County, Maryland State Department of Education (MSDE), and other governmental sources in addition to federal waivers.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Community Support Services (CSS) provides community-based residential, day, behavioral, nursing, transportation, and educational support services for individuals with intellectual and developmental disabilities in Montgomery County, Maryland. Services are delivered through three core programs: Adult Services (meaningful day, personal support, residential living across 60 community homes, behavioral and nursing supports), Children's Services (after-school, Saturday, holiday, summer day, and in-home supports), and the Marcia D. Smith School (an accredited nonpublic residential school for students ages 11-21).

Product overview

Community Support Services (CSS) is a nonprofit organization providing comprehensive community-based services for individuals with intellectual and developmental disabilities in Montgomery County, Maryland. CSS offers a unified suite of services rather than a software product, organized around three core service categories: Adult Services (Meaningful Day Services, Personal Support Services, Residential Services across 60 community homes, Housing Supports, Behavioral Support Services, and Nursing Support Services), Children's Services (After School Services, Saturday Program, Holiday Day Services, Summer Day Services, In-Home Support Services, and Adult Life Planning), and the Marcia D. Smith School (an accredited nonpublic residential school for students ages 11-21). These services are coordinated through the CSS Resource Center facility and supported by transportation services, with individual service plans tailored to each person's goals for living, working, learning, and recreating in their community.

Differentiator

Problem solved

Functional benefit

Brands

• Marcia D. Smith School: An accredited nonpublic residential school operating under Community Support Services, Inc., approved to provide both residential and day special education services to students ages 11-21 with autism, intellectual disabilities, and/or multiple disabilities.

Products and services

• Adult Meaningful Day Services Individualized support services for adults aged 21+ eligible under the DDA Community Pathways Waiver, promoting independence and community inclusion through employment services and day habilitation services during weekday hours.
• Personal Support Services One-to-one staff support for children and adults eligible for DDA community waivers to pursue goals for developing independence at home and in the community, including personal care, life skills instruction, and social/behavioral needs.
• Residential Services Community Living (group homes in townhouses/condominiums in upper Montgomery County, 60 homes total) and Supported Living services for individuals 18 years and older approved for residential services by DDA.
• Housing Supports Housing support services with certified housing specialist assessments and support plans for individuals in Community Living and Supported Living services to promote independence.
• Behavioral Support Services Behavioral assessment, behavior support plan development, and ongoing monitoring for children and adults with assessed need, provided by licensed psychologists, BCBA professionals, and Registered Behavior Technicians.
• Nursing Support Services Health assessments, staff training and supervision, nursing care plan development, and delegation services for individuals in Meaningful Day, Community Living, and Supported Living services.
• CSS Resource Center Central hub facility in Gaithersburg providing instructional, therapeutic, and recreational activities with a gym, exercise area, art and music rooms, classrooms, Innovation Hub, Eatery, and playground; serves as transportation hub for arrivals and departures.
• Marcia D. Smith School Accredited nonpublic residential school (ages 11-21) operated by CSS providing day and residential special education services for students with autism, intellectual disabilities, and/or multiple disabilities; total enrollment capacity of 25 students.
• After School Services Therapeutic after school program on weekdays at the CSS Resource Center in Gaithersburg for children using Autism Waiver, DDA waiver, or county funding, with focus on community engagement and social skill development.
• Saturday Program Structured recreational program on Saturdays (10 a.m. to 4 p.m.) for children funded through Autism Waiver, DDA waiver, or county funding, focusing on community engagement and social/behavioral skill development.
• Holiday Day Services Structured recreational program during winter break, spring break, and other holidays (typically 8 a.m. to 4 p.m.) with trained staff providing community-based activities.
• Summer Day Services Structured day services during summer months (typically 8 a.m. to 4 p.m.) with extended hours to 6 p.m. available, supporting community inclusion, social/behavioral skills, and recreation.
• In-Home Support Services Individually arranged in-home supports for children funded through Autism Waiver and DDA, focusing on independent living skills, personal care, and social/behavioral needs.
• Adult Life Planning (ALP) Transition support service through the Autism Waiver guiding family members through steps to adult services in Maryland, providing information about options and connecting families to resources.
• Transportation Services Transportation provision and arrangement for meaningful day services and community locations; includes contracted Metro Access services and CSS-owned minivan fleet with tracking for wheelchair accessibility.

Quantifiable outcome

• Over 250 individuals supported across programs with over 600 staff members
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Eight partnerships are on record, tiered core, minor and major.

• Employment Partner EmployerscoreStrategic or Co-development PartnerOver 30 employers in Montgomery County provide employment opportunities for individuals supported by CSS including hospitality (Ledo's, Woodmont Grill, Double Tree Hotel, IHOP, Silver Diner, McDonald's, La Mexicana, California Pizza Kitchen), office/retail (Rodger's Consulting, Century Ford, Beers and Cheers, Habitat for Humanity), agriculture (Oasis Farms, Pope Farm Nurseries, Wheaton Park Stables), and healthcare/fitness (Health Unlimited, One Life Fitness). These partnerships create meaningful employment and internship opportunities enabling community contribution.
• Sunflower BakeryminorOthersSunflower Bakery, an organization that prepares young adults with learning differences and disabilities for employment in pastry, baking, and food industries, provided jelly filled doughnuts for the CSS Hanukkah Dinner celebration.
• Developmental Disabilities Administration (DDA)coreOthersDDA is the state agency that funds and authorizes services for individuals with developmental disabilities. CSS partners with DDA to develop comprehensive service plans and provide services under the Community Pathways Waiver and other DDA waiver programs.
• Georgetown Preparatory SchoolcoreStrategic or Co-development PartnerCSS partners with Georgetown Preparatory School for the annual CSS Olympics event held at their campus in North Bethesda. The partnership provides a venue for the athletic event celebrating individuals supported by CSS.
• Montgomery County Public SchoolscoreChannel Partner/ Reseller/ DistributorMontgomery County Public Schools is the primary referral source for the Marcia D. Smith School. The LEA determines if students are appropriate for day or residential special education services and refers them to CSS for nonpublic services.
• Montgomery County CouncilmajorOthersMontgomery County Councilmembers including Andrew Friedson and Will Jawando have attended CSS events. Councilmember Evan Glass attended and reported on the 16th Annual CSS Olympics, demonstrating ongoing governmental support and recognition of CSS services.
• Montgomery County Disability NetworkcoreStrategic or Co-development PartnerCSS is linked with Montgomery County's Disability Network Directory and collaborates with organizations including The Arc Montgomery County (Sibshops program), Potomac Community Resources, Upcounty Community Resources, Autism Society of Maryland, and the Montgomery County Police Autism/IDD Outreach Unit.
• The Arc Montgomery CountycoreStrategic or Co-development PartnerThe Arc Montgomery County collaborates with CSS on Sibshops, a support group program for children ages 8-13 who have siblings with special health or developmental needs.

Scale indicators6 records

Recent moves9 records

Expansion highlights5 records

Broad incumbents

• BrightSpring Health Services: Large diversified home and community-based services provider with significant IDD/autism service lines, including residential and behavioral support. Much larger and publicly held, but a direct competitor for state HCBS waiver authorizations and DSP labor.
• Sevita Health (formerly The MENTOR Network): National operator of HCBS waiver programs for individuals with intellectual and developmental disabilities, including residential and day services. Competes for the same Medicaid waiver funding pool and DSP talent.
• The Arc of the United States: National umbrella organization for intellectual and developmental disability services and advocacy, with hundreds of affiliated chapters. Represents the broader incumbent ecosystem that competes for DDA/Medicaid waiver funding and family referrals.
• Easterseals: Large national nonprofit providing disability services including autism services, adult day, residential, and employment programs. Broader portfolio but with overlapping HCBS-funded offerings and similar population served.

Direct peers

• Melmark: Provider of residential, educational, and behavioral health services for children and adults with autism, intellectual disabilities, and behavioral health needs. Comparable scope including accredited private special education schools and community group homes.
• SEEC (Seeking Employment, Equality and Community): Maryland-based nonprofit providing community-based day, employment, and residential services for individuals with developmental disabilities. Directly comparable in service mix (employment, community living, day services) and Maryland regulatory regime.
• Banner Residential: Maryland-based provider of residential and community support services for individuals with intellectual and developmental disabilities. Operates in the same Maryland DDA waiver framework and serves a directly comparable population.
• RHA Health Services: Multi-state nonprofit/operator providing residential, behavioral health, and community-based supports for individuals with intellectual and developmental disabilities and behavioral health needs. Comparable person-centered, community-based service model.
• Chimes International: Mid-Atlantic nonprofit providing community-based residential, vocational, and behavioral services for individuals with intellectual and developmental disabilities. Operates under similar HCBS waiver frameworks and serves a comparable client population.
• The Arc Montgomery County: Direct local peer in Montgomery County, MD, providing advocacy, Sibshops, and services for individuals with intellectual and developmental disabilities. CSS already partners with The Arc on the Sibshops program, indicating comparable service populations and geographic overlap.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/cssmd
• YouTubeyoutube.com/user/CommSupportSvcsInc
• Facebookfacebook.com/profile.php?id=61559573818456
• LinkedInlinkedin.com/company/communitysupportservice
• Instagraminstagram.com/cssinc.md

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Support Services