What Balticom does

AS Balticom is a Latvian joint-stock telecommunications company founded in 1999, headquartered in Riga, that provides fiber-optic internet, digital and interactive television, and VoIP telephony services to residential and business customers across Latvia. The company operates its own fiber-optic network infrastructure, including a Riga-based data center with 99.82% uptime and 80 Gbps international capacity, and serves approximately 110,403 active residential subscribers and 4,598 connected business offices. Its core product portfolio centers on symmetrical internet speeds from 60 Mbps to 1000 Mbps (with a 100%-of-advertised-speed guarantee versus the industry-standard 20%), cable and interactive television tiers ranging from 19 to 105 channels, and IP telephony tariff plans; these are bundled with the Kibersargs network-level cybersecurity system (launched February 2025) and a smart intercom product (Viedais namrunis, launched August 2025). Business offerings extend to dedicated fiber connections, VLAN, VPN, BGP failover, data center hosting and server housing, virtual PBX telephony, and wholesale dark fiber and infrastructure access for other operators.

The company's business model is built on recurring monthly subscriptions across consumer and enterprise segments, supplemented by one-time connection and installation fees and equipment rental (decoders, set-top boxes). Go-to-market combines direct sales through a physical customer service center in Riga, inside sales via phone (handling up to 740 calls/day), field installation teams executing up to 75 new connections daily, and an online self-service portal (mans.balticom.lv). Enterprise sales are driven by dedicated business account managers, while residential acquisition is heavily reliant on word-of-mouth, with more than 50% of new customers connecting on friends' recommendations. Geographic expansion beyond Riga is being financed in part through the EU Recovery and Resilience Mechanism via partnerships with CFLA and the Latvian Ministry of Transport, de-risking the capex burden of last-mile fiber buildout. The company is ISO 9001 certified, GDPR-compliant for data center operations, and has earned third-party recognition including the highest trust rating on sudzibas.lv (November 2024) and fastest internet among Latvian providers per speedtest.net (Q1 2023), positioning it among the top 3 internet providers in Latvia.

Name

Balticom

Legal name

AS Balticom

Website

https://balticom.lv

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

101–250 employees

Short description

Balticom is a Latvian fiber-optic telecom operator offering internet, TV, telephony, and data center services to residential and business customers across Latvia, serving over 110,000 active subscribers from its Riga headquarters.

Ownership category

akta.pro rank

Product category

Telecommunications Services

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

Backbone & Long-Haul Transport (IP/MPLS, Optical/Wavelength) (HDABALAH)

Keywords

• Fiber-optic internet services
• Digital television broadcasting
• VoIP telephony services
• Business data center hosting
• Telecommunications infrastructure

Headquarters

HQ city

Riga

HQ country

Latvia

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Internet Services: Monthly subscription fees for fiber-optic internet services ranging from 60 Mbps to 1000 Mbps for both residential and business customers
2. Television Services: Subscription fees for cable TV (19 channels), digital TV (52 channels), and interactive TV (105 channels) packages with optional thematic add-on packages
3. Telephony Services: Monthly subscription fees for IP-based home telephone with Advantageous (3.50€/month) and Free Call (9.50€/month) tariff plans, plus per-minute charges for international calls
4. Equipment Rental: Monthly rental fees for TV decoder (1.50-2.00€/month) and set-top box equipment leased to customers
5. Data Center Services: Hosting (2.47€-18.20€/month), Virtual Private Server/VPS (12€-47€/month), and server housing (97€-147€/month) services
6. Business IP Telephony: Business telephony services with PBX functions including call recording, short numbering, missed call alerts, IVR, call distribution, and flexible forwarding. Monthly line rental and per-minute international call charges.
7. Connection and Installation Fees: One-time fees for new service connections, equipment installation, and professional services (Network Administrator 30-40 EUR/hour, System Administrator 30-50 EUR/hour, Network Engineer 50-60 EUR/hour)

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels6 records

Core offering

Balticom provides fiber-optic internet, digital and interactive television, and IP-based telephony services to residential and business customers across Latvia. The portfolio is anchored by symmetrical fiber internet with speeds from 60 to 1000 Mbps and guaranteed minimum speeds, supplemented by cable/digital/interactive TV packages (up to 105 channels), VoIP tariffs, business-grade internet, IP telephony with PBX functionality, data center hosting/VPS, enterprise data transmission (VLAN, VPN, Dark Fiber, BGP), smart intercom, and wholesale infrastructure access. Network-level Kibersargs cybersecurity is included with internet subscriptions, and the company distributes through its own customer service center, field installation teams, business account managers, online portal and mobile/TV apps.

Product overview

Balticom is a Latvian telecommunications operator offering a unified triple-play service portfolio centered on fiber-optic internet, digital/interactive television, and VoIP telephony. The core platform consists of Optical Internet (up to 1000 Mbps with Kibersargs cybersecurity built-in) and Balticom iTV (interactive TV with 105 channels). These core services are supplemented by business-specific add-ons including dedicated Fiber-Optic Internet for Business with 'All inclusive' connection, Data Center Services (hosting/VPS/housing), Data Transmission (VLAN/VPN/Dark Fiber/BGP), IP Telephony for Business with PBX features, Smart Intercom (Viedais namrunis), and Wholesale Services for operators. The company also provides house management services and bundled packages combining internet, TV, and telephony at discounted rates.

Differentiator

Problem solved

Functional benefit

Brands

• Balticom iTV: Interactive TV service offered by Balticom
• Kibersargs

Products and services

• Optical Internet Symmetrical fiber-optic internet service for residential and small-business customers in Latvia, available in 60/100/180/360/1000 Mbps tiers. Includes Kibersargs network-level cybersecurity as a standard feature and is sold via the balticom.lv website, customer service center, phone sales and field installation.
• Balticom iTV (Interactive TV) Interactive television product with up to 105 channels including 78 in HD and Ultra HD, catch-up functionality for selected channels, and multi-device apps supporting Android TV, LG webOS (4.0+), Samsung Tizen (4.0+), Apple TV, iOS and Android. Sold with optional set-top box (€75.00 purchase or €2.00/month lease).
• Digital TV Digital cable television service using DVB-C reception with 52 channels, requiring a CA module (€35.00 purchase or €1.50/month rental). Sold as a monthly subscription in multiple channel tiers.
• Cable TV Analog cable television service with a basic 19-channel package that requires no additional equipment. Provided as a low-cost subscription alternative to digital and interactive TV.
• Telephony (VoIP) Internet-based home telephone service for residential customers in Latvia, offered in 'Advantageous' (€3.50/month, calls from €0.013/min) and 'Free Call' (€9.50/month, unlimited calls within Latvia) tariff plans, with per-minute billing for international calls and features such as number display and voicemail.
• Fiber-Optic Internet for Business Dedicated fiber-optic internet service for Latvian businesses with symmetrical speeds from 20 Mbps to 1000 Mbps and explicit minimum-speed guarantees (100% of advertised versus the industry-standard 20%). Includes an 'All inclusive' connection service covering Wi-Fi heatmapping, network setup and firewall configuration, plus 24/7 support and free Wi-Fi router setup, with 50% off for the first 6 months.
• IP Telephony for Business SIP-standard business VoIP service with virtual PBX functions (call recording, short numbering, missed-call-to-email, IVR, call distribution, flexible forwarding), international number rental and remote-work capability, offered via 'Efficient' (€3.50/month per line) and 'Free' (€9.50/month, unlimited) calling plans with per-minute international rates.
• Data Center Services Managed hosting and colocation services from Balticom's Riga data center, including Hosting Basic/Basic+/Advanced/PRO (5–45 GB disk, 1–15 domains) at €2.47–€18.20/month, VPS 1–4 (512 MB–4 GB RAM, 1–4 vCPUs) at €12–€47/month, and Server Housing U1/U2/U4 (up to 300 W power, static IP) at €97–€147/month, with 99.82% measured uptime and interconnects to LIX, SMILE, DEAC and TVT.
• Data Transmission Services Enterprise-grade data transmission services including VLAN for combining branch offices (from €20/month), VPN for remote office access up to 10,000 Mbps (from €10/month), BGP for automatic failover between main and backup internet channels with 24/7 monitoring (from €50/month), and Dark Fiber leasing.
• Viedais namrunis (Smart Intercom) Smart intercom service that routes door calls to residents' smartphones, supports remote door unlocking through a mobile app, provides 24/7 video surveillance, and allows up to 5 users per apartment with individual digital access codes. Targeted at multi-apartment buildings under management contracts in Latvia.
• Services for House Management Turnkey network and safety services for home administration companies managing apartment buildings, covering free network audits, dismantling of inactive networks, video-surveillance installation, automatic meter-reading integration and provision of internet/TV connectivity for residents.
• Wholesale Services Wholesale infrastructure services for other telecommunications operators and ISPs in Latvia, including Dark Fiber leases, VLAN wholesale access at 1 Gbit/s and cable-duct rental, supporting EU-funded 'Broadband VVHCN Last Mile Infrastructure Development' projects in partnership with CFLA and the Ministry of Transport.
• Kibersargs (Cybersecurity Protection) Network-level cybersecurity protection included with Balticom internet services that analyzes customer internet connections, blocks fraudulent websites, warns about malicious programs or viruses, and provides parental controls and custom blacklist functionality, operating 24/7 across all devices connected to the Balticom network.
• Bundle Packages Combined internet, television and telephony packages offered in Eco, Basic and Premium variants that bundle connectivity services at a discount versus buying each product separately.

Quantifiable outcome

• 110,403 families use Balticom services for internet and TV
• +7 more outcomes

Named customers9 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature5 records

Partnerships

Three partnerships are on record, tiered minor.

• ALSO LatviaminorStrategic or Co-development Partner · 30 March 2026Balticom partnered with ALSO Latvia and Fortinet to host business breakfast on cybersecurity, discussing enterprise protection against cyber incidents.
• SEB bankaminorOthersBank for client payments. SWIFT: UNLALV2X, Account: LV19 UNLA 0001 0114 69224
• SwedbankminorOthersBank for client payments. SWIFT: HABALV22, Account: LV92HABA0551015702952

Scale indicators16 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Tet (formerly Lattelecom): Tet is the largest fixed-line and integrated telecom operator in Latvia, offering fiber internet, TV, telephony, and data center services nationwide—the most direct and largest competitor to Balticom in the same residential and B2B segments.
• Baltcom: Baltcom is another Latvian fixed-line telecom offering internet, TV, and telephony to residential and business customers, competing head-to-head with Balticom in the same product categories and channels.
• Izzi: Izzi is a Latvian cable TV and internet provider, directly comparable to Balticom's core triple-play offering for residential customers in overlapping Latvian geographies.
• Bite Latvija: Bite is a Latvian mobile and fixed broadband operator providing internet, TV, and voice services to both consumer and business customers, making it a direct competitor across Balticom's product lines.
• LMT (Latvijas Mobilais Telefons): LMT is the incumbent mobile operator in Latvia that has expanded into fixed broadband and smart-home services, making it a direct peer to Balticom across connectivity and adjacent B2B/B2C offerings.
• Tele2 Latvia: Tele2 Latvia offers mobile and fixed broadband, TV, and business connectivity services in the same Latvian market, directly overlapping Balticom's residential and B2B connectivity portfolio.

Broad incumbents

• Telia: Telia is a major Nordic-Baltic incumbent operating in Latvia across fixed, mobile, and business connectivity, providing a broader-portfolio alternative that overlaps with Balticom's fixed-line services.

Regional players

• Elisa Eesti: Elisa is a Finnish/Nordic telecom with a strong Estonian presence offering triple-play and business connectivity; comparable to Balticom as a regional Baltic broadband operator with similar fixed-line/mobile-converged model.

Others

• DEAC (Data Logistics Center): DEAC is a Riga-based data center operator with which Balticom's data center has direct interconnects; relevant peer for the B2B hosting/colocation side of Balticom's portfolio.

Emerging players

• Optinet / regional Latvian ISPs: Optinet and other smaller Latvian ISPs operate in overlapping or adjacent regions with similar fixed-internet and TV offerings, representing smaller-scale direct competitors to Balticom in niche Latvian geographies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/balticom
• Facebookfacebook.com/balticom.lv

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Balticom