NetConnect

What NetConnect does

NetConnect is a privately held, founder-led managed IT services provider headquartered at 111 Storer Avenue, Staten Island, New York, founded in 1992 by Joseph Ambrosole as a value-added reseller and evolved over three decades into a full-service MSP. The company employs between 11 and 50 people and serves small and mid-sized businesses across the New York and New Jersey tri-state area, with a strong vertical orientation toward regulated industries including healthcare, financial services, private education, housing authorities, architecture and engineering, construction, and children and young adult care facilities.

The service portfolio spans seven primary product lines: Managed IT Services (24/7 monitoring, patching, help desk, and backup); Managed Cybersecurity Services (layered controls across firewall, endpoint, email, identity, and training, with detection and response, vulnerability assessments, and phishing simulations); Managed Cloud Services (Microsoft 365 management, Azure workloads, private and hybrid cloud, and license audits); Compliance Services (gap assessments, policy documentation, and audit readiness for HIPAA, GLBA, FERPA, and HUD); Backup and Disaster Recovery (offsite backup with ransomware-resistant versioning and tested restore drills); Managed VoIP Services (hosted phone, video conferencing, and messaging); and AI Consulting Services (readiness assessments, tool selection and deployment, and AI governance reviews). The underlying technology stack is built on third-party platforms including ConnectWise for PSA and ticketing, Axcient for backup, and Microsoft 365 and Azure for cloud workloads, augmented by 24/7 monitoring agents deployed on endpoints, servers, switches, and firewalls.

NetConnect's business model is predominantly subscription-based managed services with quote-based pricing and predictable monthly billing. The go-to-market is a regional direct sales motion combining inside sales (with a 3.5-minute average phone answer time), website-driven consultation booking, and relationship-based account management that has produced client tenures frequently exceeding a decade. Distribution is direct-to-end-customer with no channel partners or resellers, and marketing is supported by a blog, customer testimonials, and a publicly displayed 95.1% CSAT score across 82 reviews. The company is founder-owned with no disclosed external investment, no parent company, and no M&A history.

Name

NetConnect

Legal name

NetConnect

Website

https://nctny.com

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

11–50 employees

Short description

NetConnect is a Staten Island-based managed IT services provider founded in 1992, serving small and mid-sized regulated businesses in New York and New Jersey with managed IT, cybersecurity, cloud, compliance, backup, VoIP, and AI consulting services delivered on subscription contracts.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)

akta.pro secondary industry

Cloud Connectivity Brokerage, Aggregation & Managed Interconnect (HDABALAJ)

Keywords

• Managed IT services
• Managed cybersecurity services
• Cloud infrastructure management
• IT compliance services
• Backup disaster recovery

Headquarters

HQ city

Staten Island

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Monthly recurring managed IT services covering monitoring, patching, help desk support, and backup. The company emphasizes predictable monthly billing with no surprise charges for emergency labor. Core revenue stream delivered as comprehensive managed services arrangement.
2. Managed Cybersecurity Services: Detection and response, vulnerability assessments, security awareness training, and phishing simulations delivered as part of the managed services arrangement or as standalone cybersecurity service.
3. Managed Cloud Services: Microsoft 365 management, Azure workloads, private and hybrid cloud solutions, and data migration services. License audits and tenant management services included.
4. Managed VoIP Services: Cloud-based phone, video conferencing, and messaging delivered as seat-based monthly service covering hosted VoIP, number porting, and business integrations.
5. AI Consulting Services: AI readiness assessments, tool selection and deployment, and ongoing AI governance and security reviews for regulated environments.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

NetConnect provides subscription-based managed IT, managed cybersecurity, managed cloud, compliance, backup and disaster recovery, managed VoIP, and AI consulting services to small and mid-sized businesses in New York and New Jersey. Its core deliverable is 24/7 monitoring, help desk support, layered security, and continuous compliance posture management for regulated SMB clients across healthcare, financial services, education, housing, and other verticals.

Product overview

NetConnect is a managed IT services provider offering a comprehensive suite of technology services for small and medium businesses across New York and New Jersey. The portfolio includes Managed IT Services (monitoring, patching, help desk), Managed Cybersecurity Services (detection and response, vulnerability testing, awareness training), Managed Cloud Services (Microsoft 365, Azure, hybrid cloud), Compliance Services (HIPAA, GLBA, FERPA, HUD), AI Consulting Services, Backup and Disaster Recovery, and Managed VoIP Services. NetConnect was founded in 1992 and serves clients across healthcare, financial services, construction, education, architecture/engineering, housing authorities, and care facilities industries.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive IT infrastructure management covering servers, endpoints, applications, 24/7 monitoring, patching, help desk support, and backup services for small and mid-sized businesses in New York and New Jersey.
• Managed Cybersecurity Services
• Managed Cloud Services Microsoft 365 management, Azure workload support, private and hybrid cloud solutions, and data migration services for tri-state area businesses, including license audits and tenant management.
• Compliance Services IT compliance management for HIPAA, GLBA, FERPA, and HUD requirements, including gap assessments, policy and documentation development, and continuous audit readiness support.
• AI Consulting Services AI readiness assessments, tool selection and deployment, and ongoing AI governance and security reviews for regulated SMB environments.
• Backup and Disaster Recovery Offsite backup management, disaster recovery planning, and business continuity testing with scheduled restore drills and documented recovery time objectives.
• Managed VoIP Services Cloud-based hosted phone system with video conferencing, team collaboration, mobile softphone, number porting, and business integrations delivered as a seat-based monthly service.

Quantifiable outcome

• 95.1% customer satisfaction score from 82 reviews in 90 days
• +2 more outcomes

Named customers9 records

Segments8 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Netconn (Not NetConnect - Different Entity)minorOthers · 11 February 2026Note: This refers to 'Netconn' (Latin America Partner of the Year) as a partner of Rapid7, not NetConnect (nctny.com). Netconn is a separate entity, not a partnership of NetConnect. Source article: Rapid7 Announces 2026 Partner of the Year Award Winners from manilatimes.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Thrive NextGEN: Mid-Atlantic IT managed services and cybersecurity firm with strong regional overlap on the East Coast and similar client profile in regulated verticals. Broader scale and security operations than NetConnect.
• TPx Communications: Managed services and communications provider offering UCaaS/VoIP, managed IT, and security—a direct overlap with NetConnect's managed VoIP and unified communications bundles, though at significantly larger scale.
• Logically: National managed IT and cybersecurity provider serving SMB through mid-market with proactive monitoring, compliance, and vCIO services. Same customer archetype but with a larger footprint and broader portfolio.
• Integris: Larger managed services provider with broader geographic reach and a fuller portfolio (managed IT, security, compliance, cloud). Operates in the same SMB-regulated space but at greater scale than NetConnect.

Direct peers

• BlueAlly: Mid-market managed services and cybersecurity firm covering cloud, compliance, and IT infrastructure. Comparable in size, vertical mix (including regulated industries), and managed services delivery model.
• Ntiva: Mid-size managed IT and cybersecurity provider serving SMBs across the U.S. with proactive monitoring, compliance support, and cloud management—directly overlapping NetConnect's core offerings and customer profile.
• Dataprise: Mid-Atlantic regional managed services provider serving SMB and mid-market customers with managed IT, cybersecurity, and cloud services. Closely comparable in scope, target market, and security-first positioning against NetConnect.
• Meriplex: Mid-size managed IT, cybersecurity, and SD-WAN provider serving SMB and mid-market organizations nationally. Strong overlap in security-first managed services and regulated-vertical focus.

Regional players

• K3 Technology: Comparable-size managed IT services firm focused on regulated SMBs, with similar vertical mix. Operates in a different U.S. region but provides a clean analog in size, model, and capability set.

Others

• ConnectWise (SmileBack): PSA and RMM platform vendor underlying NetConnect's ticketing, monitoring, and customer feedback (SmileBack) tooling. Adjacent ecosystem participant rather than a competitor, given NetConnect's reliance on the platform.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/NetConnectNYC
• Facebookfacebook.com/NCTNY
• LinkedInlinkedin.com/company/netconnect-nyc

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NetConnect