NCHA

What NCHA does

NCHA (Nottingham Community Housing Association Limited) is a charitable social landlord registered under the Co-operative and Community Benefit Societies Act 2014 (Number 7104) and a National Housing Federation member. Founded in 1973 and headquartered in Clifton, Nottingham, the organisation provides social and affordable rented housing, shared ownership sales, and a broad portfolio of care and support services across six East Midlands counties: Derbyshire, Nottinghamshire, Northamptonshire, Leicestershire, Lincolnshire, and Rutland. NCHA serves tenants on low and middle incomes, shared ownership purchasers, older people in independent living schemes, and vulnerable populations including those with autism, learning disabilities, mental health needs, dementia, physical and sensory disabilities, domestic abuse histories, and homelessness backgrounds.

NCHA's product and platform offering is organised around three operating lines: a housing division (rental lettings through choice-based schemes and direct applications, shared ownership via Pelham Homes, and almshouse management across 20+ charitable funds), a care and support division (supported housing, care in own home, assistive technology, and J9 safe spaces), and a development division through the Pelham brand (new-build housing design, construction, and sales). The My NCHA online portal, delivered with Plentific/Hallnet/Active Housing and supported by Puzzel live chat, Smart Survey, e-shot email, iTrent HR self-service, and an Igloo intranet, serves as the digital front door for tenants. Wholly-owned subsidiaries include Pelham, Pelham Homes, Sherwood House (specialist housing for older people), and the Nottingham Community Almshouse Charity.

NCHA's revenue model rests on three streams: recurring rental and service charge income from social and affordable housing tenancies, local authority commissioning contracts for care and support services (including with Nottinghamshire County Council), and one-off sales receipts from shared ownership staircasing, leasehold, and freehold property sales through Pelham Homes. Distribution occurs through choice-based lettings, direct rental applications, local authority and welfare referral channels, Rightmove property portal listings, and direct commissioning relationships. The association reports approximately £5.5m in annual social value generated, maintains 90% of stock at EPC rating C or above, and has received Inside Housing Top 50 Biggest Builder recognition in 2026.

Name

NCHA

Legal name

Nottingham Community Housing Association Limited

Website

https://ncha.org.uk

Company type

Private

Founded year

1973

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

NCHA is a charitable social landlord providing affordable rented housing, shared ownership home sales, and care and support services across the East Midlands, serving tenants, shared owners, older people, and vulnerable adults in six counties.

Ownership category

akta.pro rank

Headquarters

HQ city

Nottingham

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Social and Affordable Housing Rents: NCHA provides homes to rent across the East Midlands including Derbyshire, Nottinghamshire, Northamptonshire, Leicestershire, Lincolnshire, and Rutland. Revenue is generated through rental income from tenants.
2. Shared Ownership Property Sales: NCHA offers shared ownership properties allowing customers to buy a share of their home and pay rent on the remaining portion. Also includes leasehold and freehold property sales through Pelham Homes.
3. Care and Support Services: NCHA provides care services including care homes, telephone support, assistive technology, and support for autism, domestic abuse, homelessness, learning disabilities, mental health, older people, physical disabilities, sensory loss, and young people. Funded through contracts with local authorities including Nottinghamshire County Council.
4. Almshouse Management: NCHA manages almshouse properties providing affordable housing for specific communities. Includes 20+ individual almshouse schemes across the East Midlands.
5. Service Charges: NCHA charges service fees to customers covering maintenance of communal areas, cleaning, and other shared services.

Go-to-market motion2 records

Distribution channels6 records

Marketing channels7 records

Core offering

NCHA (Nottingham Community Housing Association) is a charitable social landlord providing affordable rental homes, shared ownership properties, almshouse accommodation, and a broad range of specialist care and support services across the East Midlands of England. Its services are delivered through direct lettings, choice-based lettings schemes, property development via its Pelham brand, and commissioned care contracts with local authorities covering autism, domestic abuse, homelessness, learning disabilities, mental health, older people, physical disabilities, sensory loss, and young people.

Product overview

NCHA (Nottingham Community Housing Association) is a charitable social landlord providing housing and support services across the East Midlands. The organization operates a multi-product portfolio centered on social housing (rental tenancies and shared ownership), care and support services for vulnerable populations, and property development through its Pelham brand. Key customer-facing platforms include My NCHA (online tenant portal for repairs, payments, and account management), while engagement programmes such as the YouNG Network, Customer Oversight Group, Take 5 training, Live and Learn qualifications, and Skillsminer careers platform support tenant involvement and development. The Care and Support division offers services for autism, mental health, learning disabilities, domestic abuse, homelessness, older people, and young people, while Almshouses provide charitable housing through numerous named funds.

Differentiator

Problem solved

Functional benefit

Brands

• Pelham: Design and development division of NCHA focusing on property development and construction
• Pelham Homes
• Sherwood House
• YouNG Network
• My NCHA

Products and services

• Social Housing (Renting) Rental homes across the East Midlands (Nottinghamshire, Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Rutland) allocated through choice-based lettings schemes or direct applications for individuals and families seeking affordable rented accommodation.
• Shared Ownership Homes Affordable home ownership product allowing buyers to purchase a share of a property (typically 25–75%) and pay rent on the remaining share, with mortgage advice support and the ability to staircase ownership over time.
• Care and Support Services Specialist support services including care in own home, supported housing, care homes, telephone-based support and assistive technology, covering autism, domestic abuse, homelessness, learning disabilities, mental health, older people, physical disabilities, sensory loss, and young people.
• Repairs and Maintenance Service 24/7 repair reporting for tenants with in-house and partner maintenance teams covering gas servicing, electrical safety, boilers, plumbing, general repairs, and damp and mould remediation.
• Independent Living for Older People Housing options and support services for older people to live independently, including adapted properties and retirement living schemes.
• Almshouses Charitable housing properties administered by NCHA through named almshouse charities such as Ada Mary Best Homes, Cahn Memorial Homes, and William Crane Almshouses, providing affordable accommodation for specific local communities.
• Pelham Homes (Property Development and Sales) Wholly-owned development arm of NCHA undertaking new-build affordable housing, shared ownership, leasehold and freehold sales across the East Midlands.
• My NCHA Customer Portal Online self-service portal for tenants to access tenancy information, report repairs, make payments, and manage their housing account.
• Money and Benefits Advice Free advice service covering benefits, universal credit, housing benefits, bedroom tax, debt management, cost of living support, bank accounts, utility bills, and insurance for NCHA tenants.
• Assistive Technology Services Technology solutions and equipment provided as part of NCHA's care services to support vulnerable people living in their own homes.

Quantifiable outcome

• £5.5m social value generated
• +2 more outcomes

Named customers2 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Nottingham City CouncilcoreStrategic or Co-development PartnerCollaboration partner for the YouNG Network initiative, working together to put young people at the centre of social housing. Nottingham City Council works with NCHA and Places for People to give young people a voice in how housing services are designed and delivered.
• Places for PeoplecoreStrategic or Co-development PartnerCollaboration partner for the YouNG Network initiative, working together to put young people at the centre of social housing. Places for People works with NCHA and Nottingham City Council to give young people a voice in how housing services are designed and delivered.
• RightmoveminorChannel Partner/ Reseller/ DistributorThird-party property portal from which NCHA receives customer data for shared ownership applications and enquiries.
• Access TrainingminorStrategic or Co-development PartnerWork-based learning provider based in the East Midlands providing apprenticeships and training programmes. NCHA is an investor in Access Training and they co-own the organisation. Access Training moderates NCHA's Live and Learn course work.
• TPASminorStrategic or Co-development PartnerOrganisation that works to encourage customer involvement in social housing. NCHA helps customers access courses provided by TPAS and recommends their training events.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Longhurst Group: East Midlands-focused housing association providing general needs, supported, and retirement living housing. Directly comparable in regional footprint, charitable structure, and combined housing-plus-care model to NCHA.
• Anchor Hanover Group: UK's largest not-for-profit provider of specialist housing and care for older people. Closely comparable on the older people's housing, almshouse-style, and care-and-support segments of NCHA's portfolio.
• Orbit Group: Large UK housing association with a strong East Midlands heartland, offering rental, shared ownership, and independent living for older people. Directly comparable scale and operating model, and an active developer via its own housebuilding arm.
• EMH Group: Midlands-based housing association delivering affordable homes, supported housing, and care services. Closely overlaps with NCHA's geography, customer segments, and provider-of-last-resort role for vulnerable tenants.
• Sanctuary Housing Group: One of the UK's largest housing associations, with significant East Midlands operations alongside national coverage. Operates a comparable mix of general needs housing, supported housing, shared ownership, and care services for older people and vulnerable groups, and similarly runs an in-house repairs function.
• Places for People: UK-wide provider of housing, care, and support services and a documented joint venture partner with NCHA via the YouNG Network. Operates directly overlapping services including rented, shared ownership, and care services.

Regional players

• Nottingham City Homes: Arm's length management organisation (ALMO) that manages Nottingham City Council's housing stock and provides related care and tenancy services in NCHA's home city. Operates a directly overlapping tenant base and service mix within the same geography.

Broad incumbents

• L&Q Group: Major London and South East housing association delivering affordable rent, shared ownership, and supported housing. Larger and more urban-centric than NCHA but operates a directly comparable charitable social landlord business model.
• Peabody: One of the UK's oldest and largest housing associations with a London/South East focus, but also runs care and supported living services. Comparable on scale, regulated status, and combined housing-plus-care operating model.
• Home Group: Large national housing association providing general needs, supported housing, and care services. Broader geographic scope than NCHA but operates a comparable mix of housing plus vulnerable-person support services.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@NottsCommHA
• Facebookfacebook.com/NottinghamCommunityHousingAssociation
• LinkedInlinkedin.com/company/nottingham-community-housing-association
• Xx.com/NottsCommHA

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NCHA