Nottingham City Homes

What Nottingham City Homes does

Nottingham City Homes (NCH) is a wholly owned subsidiary of Nottingham City Council (NCC), structured as a three-entity group: NCH Limited (parent), NCH Registered Provider Limited (affordable rent and temporary accommodation), and NCH Enterprises Limited (NCH EL, market rent). The organisation manages over 24,500 social housing homes across Nottingham, delivering affordable rent, temporary accommodation, and market rent properties under a contractual arrangement with NCC. Revenue is generated primarily through recurring social housing rents, with additional streams from temporary accommodation, market rent via the NCH EL commercial subsidiary, and service charges billed weekly in arrears through Direct Debit, online, or Pay Point channels.

The technology stack centres on a Housing Online self-service portal for tenants and leaseholders (account management, repairs reporting, rent payment, HomeLink property bidding), supplemented by the ReMOTE mobile app for anti-social behaviour reporting (with photo, video, audio, and document upload plus two-way messaging), the Noise App for recording noise nuisance, and a forthcoming Cost of Living assistance app. Operational performance is tracked through 22 Tenant Satisfaction Measures, including 64% overall satisfaction, 88.1% emergency repair completion within target, and full compliance on fire risk assessments, asbestos, legionella, and lift safety checks for 2025/26. Service delivery spans repairs and maintenance, rent collection and tenancy sustainment, anti-social behaviour enforcement (including domestic abuse support via partnerships with Juno Women's Aid and DAHA), housing allocations through HomeLink, retirement living services, and a two-stage complaints process with Housing Ombudsman escalation.

The business model is best characterised as a regulated public-sector housing operator with hybrid revenue mechanics. The strategic focus centres on expanding the housing stock (350 new homes in development via Lovell and Countryside Partnerships under the Building a Better Nottingham programme), energy efficiency retrofit (£2.9m SHDF Wave 2.1 funding for 370 homes), and digital service modernisation. The organisation holds no private equity or external capital and is governed by an NCH Group Board with regulatory accountability to the Regulator of Social Housing.

Name

Nottingham City Homes

Legal name

Nottingham City Homes Registered Provider Limited

Website

https://nottinghamcityhomes.org.uk

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Nottingham City Homes is a wholly owned Nottingham City Council company managing 24,500+ social housing homes across Nottingham, delivering affordable rent, temporary accommodation, repairs, and tenancy services through NCH Registered Provider and commercial subsidiary NCH Enterprises Limited.

Ownership category

akta.pro rank

Product category

Social Housing

NAICS

Residential Property Managers (531311), Lessors of Residential Buildings and Dwellings (531110), Other Community Housing Services (624229)

SIC

Operators Of Apartment Buildings (6513), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Affordable Housing Property Management (BPAJAGAJ)

akta.pro secondary industries

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC), Senior Living Property Management (BPAJAGAI), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Social housing management
• Affordable rental homes
• Housing repairs services
• Tenancy management
• Anti-social behaviour services

Headquarters

HQ city

Nottingham

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Social Housing Rents: Revenue generated from affordable rent homes provided to tenants through Nottingham City Homes Registered Provider Limited. Rental income forms the primary revenue stream for the organization.
2. Temporary Accommodation: Revenue from temporary accommodation services provided through NCH RP.
3. Market Rent (NCHEL): Commercial subsidiary NCHEL provides market rent offerings generating additional revenue streams.
4. Service Charges: Additional charges to tenants for services provided, managed through the rent account system.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Nottingham City Homes Group is a wholly-owned Nottingham City Council company that manages the council's social housing portfolio of over 24,500 homes across Nottingham. It provides affordable rent homes, temporary accommodation, and market rent properties (via subsidiary NCHEL), along with housing management services including responsive repairs, rent collection, anti-social behaviour handling, housing allocations through HomeLink, and tenancy sustainment support.

Product overview

Nottingham City Homes operates as a housing management organisation with a platform-plus-services architecture. The core offering consists of NCH Registered Provider (affordable rent and temporary accommodation) and NCH Enterprises Limited (market rent properties), supported by multiple service modules including the Housing Online tenant portal, ReMOTE ASB Reporting App, and Noise App for residents. Key service offerings include repairs and maintenance, rent management with sustainment support, anti-social behaviour services with hate crime and domestic abuse support, housing allocations via HomeLink, retirement living services, and comprehensive complaints handling. Performance is tracked through Tenant Satisfaction Measures reporting. The organisation delivers services under contract with Nottingham City Council and is subject to regulation by the Regulator of Social Housing.

Differentiator

Problem solved

Functional benefit

Products and services

• NCH Registered Provider (NCH RP) A not-for-profit registered social landlord providing affordable rent homes and temporary accommodation to Nottingham residents in housing need.
• NCH Enterprises Limited (NCH EL) Commercial subsidiary of NCH Group offering market rent properties to tenants in Nottingham.
• Housing Online Portal Online self-service portal allowing tenants, leaseholders, and HomeLink applicants to manage housing accounts, pay rent, report repairs, view rent information, and bid on properties.
• ReMOTE ASB Reporting App Mobile application for tenants to report anti-social behaviour incidents, upload photos, videos, audio files, and documents, with two-way direct messaging for case updates.
• Noise App Mobile application for recording noise nuisance incidents, sending reports to Housing Patch Managers, and creating a diary of recordings.
• Repairs Service Housing repairs and maintenance service including emergency repairs, routine repairs, and disrepair claims handling for council housing tenants.
• Rent Management Services Rent collection services including Direct Debit setup, online payment, PayPoint options, and tenancy sustainment support for tenants experiencing financial difficulties.
• Anti-Social Behaviour (ASB) Services Comprehensive ASB handling including hate crime reporting, domestic abuse support, noise nuisance management, CommUNITY mediation, and enforcement actions such as civil injunctions and possession proceedings.
• Housing Allocations and Lettings Council housing allocation service via the HomeLink system for people seeking social housing, including mutual exchanges and new build homes.
• Retirement Living Services Specialist housing services for retirement communities including independent living coordination, quarterly resident meetings, and fire/water safety testing.
• Domestic Abuse Support Services Support services for domestic abuse survivors including risk assessments, MARAC referrals, sanctuary scheme for home security, and partnership with Juno Women's Aid and other specialist organisations.
• Complaints Handling Service Two-stage internal complaints process with Stage 1 investigation (10 working day response) and Stage 2 review (20 working day response), with escalation to Housing Ombudsman available.
• Cost of Living App A smartphone application to help tenants with the cost of living by providing assistance with managing living expenses.

Quantifiable outcome

• 64% overall tenant satisfaction (2025/26)
• +5 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

13 partnerships are on record, tiered core and minor.

• Lovell PartnershipscoreStrategic or Co-development Partner · 20 February 2024Construction partner building new council homes at Bestwood/Top Valley. Built two of three new build development sites (Eastglade and Beckhampton) as part of the Building a Better Nottingham programme, delivering 100+ new homes for families on the council waiting list.
• Countryside Partnerships (Vistry Group)coreStrategic or Co-development Partner · 20 February 2024Construction partner (part of Vistry Group) building new council homes at Bestwood. Built one of three new build development sites (Ridgeway) as part of the Building a Better Nottingham programme delivering new homes for council housing applicants.
• Midlands Net Zero HubcoreStrategic or Co-development Partner · 28 June 2023Led consortium bid for Social Housing Decarbonisation Fund (SHDF) Wave 2.1, securing £2.9m grant funding for energy efficiency improvements to 370 social homes. Partnership enables retrofit measures including cavity wall insulation, external wall insulation, loft insulation, draughtproofing and heating controls. Over £47m of retrofit funding secured region-wide through this collaborative bid.
• Domestic Abuse Housing Alliance (DAHA)coreStrategic or Co-development PartnerLeading specialist domestic abuse organization supporting housing providers to improve responses to domestic abuse. NCH working toward DAHA accreditation demonstrating commitment to high standards. Access to resources and expertise from both housing and domestic abuse sectors, plus support from 160+ organizational membership.
• Nottingham Consent CoalitionminorStrategic or Co-development PartnerCoalition working to improve understanding of consent and challenge sexual violence in Nottingham. NCH proud member demonstrating commitment to addressing domestic abuse and sexual violence issues.
• Juno Women's AidcoreStrategic or Co-development PartnerNottingham's largest domestic abuse organization. NCH refers victims and works in partnership to provide support. Joint campaigns including 'Turn Nottingham Orange' during 16 Days of Activism Against Gender-Based Violence. 24-hour helpline 0808 800 0340.
• StonewallminorStrategic or Co-development PartnerCharity working with public and private sector organizations to address needs of lesbian, gay, bi and trans people. Partnership supports NCH equality and diversity initiatives for both customers and staff.
• Nottinghamshire PolicecoreStrategic or Co-development PartnerJoint working on anti-social behaviour enforcement (closure orders, criminal behaviour orders), hate crime investigation, domestic abuse cases, and community safety initiatives. Partnership with Fire Service also mentioned for fire safety exercises and Victoria Centre safety.
• Nottinghamshire Fire ServicecoreStrategic or Co-development PartnerCouncil and Fire Service work together on fire safety exercises at city high-rises, Victoria Centre safety, and keeping people safe. Joint initiatives for fire risk assessments and community safety.
• Nottingham City Council Community ProtectioncoreStrategic or Co-development PartnerJoint working on ASB enforcement where legal action is required. Partnership for community protection services addressing anti-social behaviour across Nottingham.
• Women's AidminorStrategic or Co-development PartnerReferral partner for domestic abuse support services. NCH refers victims to specialized support organizations for additional help beyond housing intervention.
• Nottingham City Council Sanctuary SchemecoreStrategic or Co-development PartnerCouncil scheme providing security improvements to allow domestic abuse victims to remain safe in their homes. NCH refers victims and coordinates with the scheme for additional security measures.
• Acuity Research and Practice LimitedminorStrategic or Co-development PartnerMarket research company commissioned to carry out Tenant Satisfaction Measures telephone surveys on behalf of NCH. Specializes in social housing sector with 25+ years experience. Surveys conducted four times annually targeting 550+ tenants per survey round.

Scale indicators12 records

Recent moves8 records

Expansion highlights5 records

Broad incumbents

• Peabody: Major UK housing association and developer with a comparable affordable-rent portfolio plus regeneration and supported housing services. Broader scale and remit than NCH but overlapping resident profile.
• Hyde Group: Large UK housing association providing general needs, supported, and shared ownership housing. Comparable in landlord services and regulatory regime to NCH, though at greater portfolio scale.
• Clarion Housing: Largest UK housing association managing ~125,000 homes nationally. Operates in the same social/affordable rental segment as NCH but at much greater scale and with national geographic diversification.

Direct peers

• Barnet Homes: ALMO delivering housing management, repairs, and allocations services for the London Borough of Barnet. Closely comparable in service portfolio, regulatory regime, and customer mix.
• Rochdale Boroughwide Housing: ALMO-style housing organisation managing council housing stock for a single metropolitan borough. Comparable in operating scope, regulatory exposure, and customer base.
• Wakefield District Housing: Another large UK arms-length management organisation (ALMO) operating council housing on behalf of a single local authority. Closest comparable in structure, scale, and operating model to NCH.
• Sandwell Homes: Council-owned housing management arm within Sandwell Metropolitan Borough Council, providing landlord services to council tenants in a single geography — directly comparable to NCH.
• Birmingham Municipal Housing Trust: Large council-owned housing management entity delivering council housing services in Birmingham. Mirrors NCH's model of council-owned social housing under arms-length governance.

Others

• Nottingham City Council: Sole owner, principal lender, and contract counterparty for NCH. Relevant as the principal counterparty, principal funder, and the entity whose policy choices directly shape NCH's operating scope.
• Orchard Housing (by MRI Software): Provider of housing management software widely used across UK social landlords. Relevant ecosystem player whose technology underpins rent, repairs, and tenancy workflows comparable to those NCH operates.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/nottmcityhomes
• Facebookfacebook.com/nottmcityhomes
• LinkedInlinkedin.com/company/nottingham-city-homes

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nottingham City Homes