CRTL

What CRTL does

CRTL France - Conseil Risques Transports Logistique is an independent French surveying firm founded in 2015 by Damien Dumartin and Grégory Nappée, specializing in transport and logistics risk management. The company operates three integrated service pillars: Expertise (technical surveys of transported goods, including damage assessment, fire-cause investigation, cold-chain failures, and theft), Damage Control / Commissariat d'Avaries (international claims management through a network of referenced surveyors across 50+ countries), and Claim Management / Gestion des Recours (recovery actions against responsible third parties, with an 80% reported success rate). CRTL serves insurers, brokers, and logistics/transport professionals, with named enterprise customers spanning global insurance carriers (AXA, AIG, Allianz, Chubb, Generali, Tokio Marine, Marsh, WTW, Aon, HDI) and logistics operators (CMA CGM, XPO, Cap Marine).

The firm's technology stack centers on field-grade measurement and remote collaboration tools rather than software platforms: FARO Focus 3D laser scanning (millimeter-precision point clouds at 500,000+ points/second for cubature and scene reconstruction), DJI Mavic2 drones for aerial disaster visualization, and the proprietary CRTL Visio platform developed with Kolus (in which CRTL became a shareholder in 2022) for remote video-expertise with timestamped photos, geolocation, and degraded-mode operation. Two RCCI experts trained by CNPP support fire-cause investigation work, and CRTL holds network references through CESAM EEA/CNPP and ISA/WK Webster.

CRTL is privately held, founder-controlled, and has not raised external capital. Revenue is generated through professional-services fees with customized rates (no public pricing), multi-year engagements, and a 24/7 emergency response line. The company operates seven French offices (Paris HQ, Lyon, Le Havre, Nancy, Lille, Poitiers, La Rochelle) and has built two wholly-owned subsidiaries: CRTL Recours & Gestion (2016, recourse services) and CRTL Navigation (2021, yachting and inland waterways). Headcount is reported as 11-50, with approximately 15 named specialists listed across expertise and claims-management roles.

Name

CRTL

Legal name

CRTL France - Conseil Risques Transports Logistique

Website

https://crtl.fr

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

CRTL is a French independent surveying firm that provides technical expertise, international claims management, and recourse services for transported-goods claims, serving insurers, brokers, and logistics providers across France and 50+ countries.

Ownership category

akta.pro rank

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Expertise Services: Technical expert appraisals for transported goods claims, including damage assessment, cause analysis, and report generation. Performed both out of court and contradictorily in freight transport sector.
2. International Damage Control: International claims management through a network of referenced experts, handling disputes across borders with quality and pricing assurance.
3. Recourse Management: Legal appeal services for third-party recovery actions, both amicable and judicial. Includes litigation management against responsible parties for loss compensation.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

CRTL is an independent French surveying firm providing technical expert appraisals for transported goods claims, international damage control through a network of referenced surveyors, and recovery action (recourse) services against responsible third parties. The firm operates three integrated service pillars — Expertise (cargo surveys), Commissariat d'Avaries (international damage control), and Gestion des Recours (claim recovery) — supplemented by specialized technology modules including remote video expertise (CRTL Visio), 3D stock inventory scanning (Cubature), and drone/laser imaging.

Product overview

CRTL offers three integrated service pillars: Expertise (surveys), Damage Control (international claims management), and Claim Management/Recourse (recovery actions). The core offering is supplemented by specialized technology modules including CRTL Visio for remote video-based surveying, Cubature for 3D stock inventory scanning using FARO technology, and drone/laser scanning services for fire investigation (RCCI) and accident reconstruction. Services cover transported goods, yachting, inland waterways, and prevention/supervision domains.

Differentiator

Problem solved

Functional benefit

Brands

• CRTL Recours et Gestions: Recourse and claim management service created in 2016, offering complimentary post-claim survey through recourse action against responsible third parties
• CRTL Navigation

Products and services

• CRTL Expertise (Surveys) Technical expert appraisal services for transported goods, including damage assessment, cause analysis, and report generation. Performed both amicable and contradictory (out of court and court-adjacent) for freight transport sector. Target audience: insurers, brokers, and logistics professionals.
• CRTL Damage Control (Commissariat d'Avaries) International claims management through a network of referenced experts, handling cross-border damage surveys with quality and pricing assurance. Operates in over 50 countries with partnerships in UK, Italy, Spain, and China. For insurers, brokers, and logistics companies.
• CRTL Claim Management (Gestion des Recours) Recovery action services (amicable and judicial) against third parties responsible for losses. Includes litigation management for packaging defect claims, migrant intrusion incidents, contamination cases, and theft recourse with reported 80% success rate.
• CRTL Visio (Remote Video Expertise) Remote video expertise platform enabling remote claim surveying with timestamped photos, geolocation, exchange recording, and degraded mode operation for weak signal areas. Developed in collaboration with Kolus.
• Cubature (3D Stock Inventory Scanning) 3D laser scanning service using FARO SCAN 3D technology for calculating volume of bulk products stored in silos, warehouses, or outdoors. Generates point clouds (500,000+ per second) achieving 0.5% to 2% accuracy for mass determination.
• Drone & 3D Scanner Technology Services Advanced imaging technology comprising DJI Mavic2 drone for aerial visualization and disaster assessment, and FARO Laser Focus for 3D scene reconstruction with millimeter precision. Used for fire chronology modeling, stock inventory, and accident kinetics analysis.
• CRTL Navigation (Yachting and Inland Waterways Surveys) Subsidiary specializing in yachting and inland waterways survey services. Covers damage assessment and expert appraisal for marine leisure vessels and river transport.

Quantifiable outcome

• 80% success rate on recourse cases
• +1 more outcomes

Named customers23 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• KoluscoreTechnology or Integration · 1 June 2022CRTL became shareholder of Kolus in summer 2022. Kolus developed the crtl-visio.fr platform for video-expertise, enabling CRTL to offer remote survey capabilities to clients.
• GreenlyminorStrategic or Co-development Partner · 1 January 2021Greenly conducted CRTL's first carbon footprint assessment (GES bilan), measuring direct and indirect emissions for the company's sustainability strategy.
• Volkswagen AGminorOthersCRTL ordered 2 electric vehicles from Volkswagen in March 2022 with delivery planned for July 2023, as part of their fleet electrification strategy by 2026.
• CESAM EEA/CNPPcoreStrategic or Co-development PartnerMajor international network through which several CRTL surveyors are referenced. CESAM is recommended by insurers, guaranteeing quality and technical competence.
• ISA / WK WebstercoreStrategic or Co-development PartnerMajor international survey network referenced by insurers. CRTL experts are referenced through this network for international expertise.
• International Partners NetworkcoreChannel Partner/ Reseller/ DistributorInternational partnerships in United Kingdom, Italy, Spain, and China. Partners are referenced by CRTL and meet quality and pricing requirements.
• FCE ArrimageminorStrategic or Co-development PartnerFCE Arrimage provides stowage training for transport (road, sea, rail). CRTL received stowage training from FCE 5 years ago as part of their expertise competency development.
• EUMOS (European Association for Safe Logistics)minorStrategic or Co-development PartnerEuropean Association for Safe Logistics at the origin of several European standards on securing goods during transport. CRTL's Arnaud Dupasquier is Secretary General of EUMOS.
• LLYODScoreStrategic or Co-development PartnerOne of the two main worldwide networks of experts used by CRTL for international damage control. Recommended by insurers for quality assurance.

Scale indicators5 records

Recent moves12 records

Expansion highlights6 records

Broad incumbents

• SGS: Global TIC giant offering cargo inspection, marine surveys, and loss-prevention services across multiple industries. Comparable to CRTL on transport goods inspection but at much larger scale and broader scope.
• Bureau Veritas: Global testing, inspection, and certification (TIC) major providing cargo and transport-related inspection services alongside much broader industrial verticals. Overlaps with CRTL on transport/cargo surveying but as one segment of a much wider portfolio.

Direct peers

• Jensen Hughes: Global leader in fire investigation, forensic engineering, and security/risk consulting with deep insurer relationships. Directly comparable to CRTL on RCCI (fire cause and circumstances investigation) services, an explicit competency of CRTL.
• Crawford & Company: One of the world's largest independent providers of claims management and loss adjusting solutions, with deep relationships across global insurers including transport and cargo claims. Closest direct competitor to CRTL in scope, though operating at global scale.
• McLarens: Specialist loss adjusting and claims services firm serving insurers across property, casualty, marine, and transport lines globally. Directly comparable as a niche surveying firm with international partner networks serving European insurers.
• Sedgwick: Global leader in claims management, loss adjusting, and related services for insurers across property, casualty, and specialty lines including transport/cargo. Directly comparable to CRTL as a surveyor-first firm serving global insurance carriers, though Sedgwick operates at vastly larger scale.
• Rimkus Consulting Group: Forensic engineering and consulting firm providing expert analysis for insurance claims, including failure analysis, fire cause investigation (RCCI equivalent), and accident reconstruction. Comparable to CRTL in expert-driven, technology-enabled claims investigations.

Others

• Control Risks: Specialist risk consultancy serving insurers, corporates, and government on security, political, and operational risks. Adjacent to CRTL rather than directly competing — both serve risk-related needs of insurance and corporate clients in transport/logistics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

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Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CRTL