Pet Care Center

What Pet Care Center does

Pet Care Center, LLC is a privately held, AAHA-accredited small animal veterinary hospital headquartered in Metairie, Louisiana. Founded in 1958 as an equine hospital and converted to a small animal practice when acquired by Dr. Steve Slaton in 1990, the company operates a full-service clinical platform spanning wellness and preventive care, in-house diagnostics (digital X-ray, ultrasound, CT, MRI), soft tissue and orthopedic surgery, dental procedures, urgent and emergency care, advanced specialties (cardiology, endocrinology, oncology, ophthalmology, orthopedics, and behavior) delivered in collaboration with a referral network of board-certified specialists, plus pet boarding (33 indoor dog condos and separate feline facilities), grooming, and an on-site/online pharmacy and food retail line.

The company is direct-to-consumer, serving pet owners (primarily dogs and cats) across Metairie and the Greater New Orleans area, with at least two physical locations (Metairie headquarters and a Chalmette site). It employs between 11 and 50 staff including seven named DVMs, operates 8:00 AM to 11:00 PM daily including holidays, and offers 24/7 access to medical records through the PetPage mobile app and online portal. Revenue is generated on a fee-for-service model with payment required at time of service; accepted payment methods include major credit cards, cash, checks, pet insurance on a reimbursement basis, and the CareCredit healthcare credit card.

The business model is a vertically integrated companion-animal services practice that bundles primary care, advanced specialty work (via partner referrals), boarding, grooming, and retail pharmacy/food under a single trusted regional brand. Distribution is omnichannel for the size: in-person visits, phone scheduling, online booking, PetPage digital portal, and an e-commerce storefront for medications and food. There is no disclosed institutional capital, M&A history, parent company, or subsidiary structure; the company markets itself primarily through its website, an educational blog, organic social sharing, and client reviews.

Name

Pet Care Center

Legal name

Pet Care Center, LLC

Website

https://petcarecenterinc.com

Company type

Private

Founded year

1958

Operating status

Operating

Headcount range

11–50 employees

Short description

Pet Care Center is an AAHA-accredited, privately held veterinary hospital in Metairie, Louisiana that provides wellness, diagnostics, surgery, urgent care, advanced specialty services, boarding, grooming, and pharmacy retail for dog and cat owners across the Greater New Orleans area.

Ownership category

akta.pro rank

Product category

Veterinary Services

NAICS

Veterinary Services (541940)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

Companion Animal Veterinary Clinics & Hospitals (AFAEANAA)

akta.pro secondary industries

General Practice Veterinary Clinics (Wellness & Primary Care) (HLAMAAAA), Urgent Care Veterinary Clinics (Non-ER) (HLAMAAAD), Veterinary Specialty Referral Hospitals (Multi-specialty) (HLAMACAB)

Keywords

• Veterinary care services
• Pet boarding grooming
• Animal hospital
• Pet emergency care
• Veterinary diagnostics surgery

Headquarters

HQ city

Metairie

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Veterinary Services: Comprehensive veterinary care including wellness exams, testing, diagnostics, advanced care, surgical procedures, and urgent care. Revenue generated through fee-for-service appointments.
2. Pet Grooming Services: Professional cat and dog grooming including bathing, trimming, styling, nail trimming, de-matting, and medicated shampoos. Offered as add-on service to veterinary care.
3. Pet Boarding Services: Overnight and extended stay boarding for dogs and cats with 33 indoor dog condos, feline condos, and traditional kennels. 24-hour attendant care included. Separate facilities for cats and dogs.
4. Retail Products: Sale of pet food and medications through on-site shop and online ordering system.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Pet Care Center operates a full-service veterinary hospital providing preventive wellness exams, diagnostic imaging (digital X-ray, ultrasound, CT, MRI), surgical procedures, urgent/emergency care, advanced specialties (cardiology, oncology, ophthalmology, orthopedics, endocrinology), boarding, and grooming for dogs and cats. The AAHA-accredited facility uses the PetPage digital portal for patient records and appointment management.

Product overview

Pet Care Center is a full-service veterinary hospital offering comprehensive pet healthcare through multiple integrated service categories. The core offering includes Wellness & Prevention services (annual exams, vaccinations, parasite control), Testing & Diagnostics (radiology, blood work), Surgical Procedures (soft tissue, orthopedic, dental surgery), Urgent Care & Emergency Services, Pet Boarding (with 33 dog condos and feline facilities), and Pet Grooming. The practice also provides Advanced Care specialties including Cardiology, Endocrinology, Oncology, Ophthalmology, and Orthopedics, with access to board-certified specialists. A digital PetPage Patient Portal enables 24/7 online access to medical records and appointment management. Established in 1958, the AAHA-accredited facility serves the Metairie and Greater New Orleans community.

Differentiator

Problem solved

Functional benefit

Products and services

• Wellness & Prevention Services Comprehensive preventive care for pets including wellness exams, vaccinations, parasite control, early detection blood tests, allergy and dermatology treatments, senior pet care, and nutrition counseling, targeted at dog and cat owners.
• Testing & Diagnostics Diagnostic services including digital X-rays, ultrasound, CT scans, MRI imaging, and comprehensive blood work analysis for accurate diagnosis of pet health conditions, for pets under care at the hospital.
• Surgical Procedures Full range of surgical services for pets including soft tissue surgery, mass removals, orthopedic surgery, dental surgery, and anesthesia administration with continuous vital sign monitoring.
• Urgent Care & Emergency Services Emergency veterinary care for accidents, illnesses, and urgent health concerns including evaluation, stabilization, hospitalization, and medical treatment, available during extended business hours.
• Pet Boarding Overnight and extended-stay boarding for dogs and cats featuring 33 indoor dog condos, feline condos, 24-hour attendant care, and access to a one-acre outdoor play yard with at least six walks per day.
• Pet Grooming Professional grooming services for dogs and cats including baths, haircuts, nail trimming, de-matting, de-shedding, and medicated shampoos.
• Advanced Care & Specialized Services Comprehensive advanced care including pet pain management, behavioral therapy, and integrative therapies with access to board-certified veterinary specialists, serving pet owners needing specialty care.
• Veterinary Cardiology Heart health care including diagnosis and treatment of cardiac diseases, heart murmurs, congestive heart failure, arrhythmias, and hypertension with ECG and echocardiogram capabilities and partnerships with board-certified cardiologists.
• Veterinary Endocrinology Diagnosis and treatment of hormonal disorders in pets including diabetes, thyroid disease (hypothyroidism in dogs, hyperthyroidism in cats), and Cushing's disease, with internal medicine specialist consultations.
• Veterinary Oncology Cancer diagnosis and treatment for pets including chemotherapy, tumor removal, and palliative care, in consultation with board-certified veterinary oncologists.
• Veterinary Ophthalmology Eye care services for pets including cataract surgery, glaucoma treatment, dry eye treatment, corneal ulcer care, and vision assessments with collaboration to veterinary ophthalmologists.
• Veterinary Orthopedics Specialized bone and joint care for pets including treatment for fractures, arthritis, hip dysplasia, cruciate ligament tears, luxating patella, with surgery and rehabilitation options and referral partnerships to board-certified veterinary orthopedic surgeons.
• Pet Dental Surgery Surgical dental procedures for pets including jaw fracture repair, tooth extractions, root canals, dental X-rays, and oral surgery with referrals to dental specialists when needed.
• Pet Anesthesia Services Safe and monitored anesthesia administration for pets undergoing surgery, dental procedures, and diagnostic imaging, with pre-anesthetic testing and continuous vital sign monitoring as part of AAHA-accredited standards.
• Veterinary Radiology Advanced imaging services for pets including digital X-rays, ultrasound, CT scans, and MRI for accurate diagnosis of internal health issues, broken bones, and soft tissue injuries.
• PetPage Patient Portal 24/7 online and mobile access (iOS and Android) to pet medical records, appointment management, prescription refills, and medical reminders for Pet Care Center clients.
• Retail Products (Pet Food and Medications) Sale of pet food and prescription medications for dogs and cats via on-site shop and online ordering portal at /shop-rx.

Quantifiable outcome

• Only 15% of US/Canada animal hospitals achieve AAHA accreditation

Named customers5 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eleven partnerships are on record, tiered minor and core.

• Spay-Mart, Inc.minorOthersLocal animal shelter partner recommended to pet owners seeking to adopt cats or dogs. Listed as one of the top 3 shelters near Pet Care Center location to support pet adoption efforts in the community.
• Support UtilaminorOthersLocal animal rescue organization recommended to pet owners seeking to adopt pets. Listed as one of the top 3 shelters near Pet Care Center for pet adoption support.
• Louisiana SPCAminorOthersRegional animal shelter partner (The Louisiana SPCA) recommended to pet owners seeking pet adoption. Listed as one of the top 3 shelters near Pet Care Center for adoption support.
• Board-Certified Veterinary Orthopedic SurgeonscoreStrategic or Co-development PartnerReferral partnerships with board-certified veterinary surgeons for complex orthopedic procedures. When referral care is recommended, Pet Care Center works closely with trusted specialty partners to ensure continuity of care before and after surgery.
• Board-Certified Veterinary OncologistscoreStrategic or Co-development PartnerCollaborative relationships with board-certified veterinary oncologists within their network. Pet Care Center can consult directly with specialists, extending the reach of pet's healthcare team while maintaining continuity with primary care team.
• Internal Medicine SpecialistscoreStrategic or Co-development PartnerReferral partnerships with internal medicine specialists for complicated endocrine cases and advanced testing. Direct consultation capabilities keep care in-house when appropriate.
• Veterinary OphthalmologistscoreStrategic or Co-development PartnerCollaborative relationships with veterinary eye specialists and ophthalmologists. Pet Care Center can collaborate directly with specialists for complex diagnoses and treatments, providing seamless referrals when advanced care is needed.
• Board-Certified Veterinary CardiologistscoreStrategic or Co-development PartnerReferral partnerships with board-certified veterinary cardiologists for advanced cardiac care including cardiac catheterization, balloon valvuloplasty, and electrical defibrillation procedures.
• Board-Certified Veterinary Behavior SpecialistscoreStrategic or Co-development PartnerConsultation capabilities with board-certified veterinary behavior specialists for advanced behavioral assessment and treatment of anxiety, aggression, and other behavioral issues.
• TrupanionminorGTM or Marketing PartnerRecommended pet insurance provider. Pet insurance works on reimbursement basis where payment is due at time of service and insurance company reimburses the customer if applicable.
• CareCreditminorGTM or Marketing PartnerHealthcare credit card partner enabling pet owners to pay for veterinary procedures over time. Can be used for exams, spay/neutering, dental cleaning, parasite control, medication, vaccinations, and surgical procedures.

Scale indicators3 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• PetVet Care Centers: Multi-location, multi-specialty community veterinary hospital operator with general practice, specialty, boarding, and grooming offerings. Closely comparable operating model and customer base to Pet Care Center.
• BluePearl Pet Hospital: Specialty and emergency veterinary hospital chain (Mars Veterinary Health subsidiary). Directly comparable on the cardiology, oncology, ophthalmology, and advanced-imaging (CT/MRI) specialty capabilities that Pet Care Center offers through referral partnerships.
• Pathway Vet Alliance: Multi-location veterinary practice group offering general practice, specialty, and emergency services across the U.S. Comparable community-hospital model with similar service mix to Pet Care Center.
• MedVet: Specialty and emergency veterinary hospital chain with in-house cardiology, oncology, internal medicine, and advanced imaging. Comparable to Pet Care Center on the specialty services and advanced diagnostics side of the offering.
• Mission Veterinary Partners: Veterinary practice group operating community-based general practice hospitals with some specialty capabilities. Comparable mid-sized, multi-location operating model and customer demographic.
• American Veterinary Group: Veterinary practice consolidator operating multi-location general practice and specialty hospitals with community-hospital positioning. Closely comparable operating footprint and service mix.
• Southern Veterinary Partners: Veterinary hospital operator concentrated in the Southeastern U.S. with the same general practice plus specialty/emergency model. Direct geographic and operational overlap with Pet Care Center's Louisiana footprint.
• VCA Animal Hospitals: Largest U.S. chain of companion animal veterinary hospitals (~1,000 locations) operating a comparable full-service, multi-specialty, multi-location model. Now owned by Mars Veterinary Health. Closest direct comparable on AAHA-equivalent standards, advanced diagnostics, and boarding/grooming adjacencies.

Broad incumbents

• Mars Veterinary Health: Parent company of VCA, BluePearl, and other veterinary brands. Not a direct operator of community GP hospitals but the dominant consolidator whose acquisition strategy shapes the competitive and exit landscape for independents like Pet Care Center.
• National Veterinary Associates (NVA): One of the largest owners of companion animal veterinary hospitals in the U.S. (1,400+ locations) spanning general practice, specialty, and emergency. Broader portfolio than Pet Care Center but overlapping service lines.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/pccesplanade
• Facebookfacebook.com/petcarecenterveterinaryhospital
• LinkedInlinkedin.com/company/pet-care-center-veterinary-hospitals

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pet Care Center