What Western Heating and Air does

Western Heating, Air & Plumbing is a Utah-based, multi-trade home services company founded in 1995 and headquartered in Orem, operating four company-owned service hubs across Salt Lake City, Orem, Lehi, and Sandy. It delivers residential and light-commercial HVAC (AC repair, installation, maintenance, heating, ductless mini-splits), plumbing (repair, installation, water heaters, sewer/drain, gas lines), indoor air quality (air scrubbers, humidifiers, duct cleaning and repair), and thermostat services to homeowners and small commercial customers across Salt Lake and Utah Counties and the broader Wasatch Front.

The company's underlying technology is service-delivery-based rather than software-based: NATE-certified and NCI-trained licensed technicians install and service OEM equipment (Goodman, Amana, Bryant) alongside an exclusive proprietary line, the Western Signature Series, which carries up to a 10-year parts and labor warranty and a lifetime workmanship guarantee. The firm also operates the Western Savings Club, a recurring maintenance membership providing priority scheduling and member pricing. No software platform, AI capability, or proprietary ML is in evidence.

Western makes money through a mix of one-time professional-service fees for repair and diagnostic work, hardware-plus-installation sales for new systems (furnaces, central AC, heat pumps, ductless mini-splits, water heaters, air quality products), recurring subscription revenue from the maintenance club, project-based commercial HVAC/plumbing contracts, and discount-driven acquisition promotions. GTM is direct-to-consumer local services supported by 24/7 phone and online scheduling, four physical branches, Google Guaranteed/HomeAdvisor/BBB lead-gen, city-level SEO, and community brand-building. In 2025 the company was acquired by an out-of-state private equity firm as part of a multi-brand HVAC and plumbing roll-up, and in March 2026 it acquired Turner Heating and Air to expand its Utah County footprint.

Name

Western Heating and Air

Legal name

Western Heating, Air & Plumbing

Website

https://westernheatingair.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

Western Heating, Air & Plumbing is a Utah-based, family-founded HVAC, plumbing, and indoor air quality services company serving residential and small commercial customers across Salt Lake and Utah Counties and the broader Wasatch Front.

Ownership category

akta.pro rank

Product category

HVAC & Plumbing Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (238220)

akta.pro primary industry

HVAC & Refrigeration Contracting (IMAFALAB)

akta.pro secondary industries

HVAC Service, Maintenance & Repair (BPABACAA), HVAC Installation, Service & Repair (IMAIABAA), Emergency HVAC Repair (24/7) (HSAOAHAC), Ductwork Installation & Replacement (Supply/Return) (HSAOAGAC), HVAC System Replacement & Change-Outs (HSAOAGAB)

Keywords

• Residential HVAC services
• Commercial HVAC
• Plumbing services
• Indoor air quality
• Ductwork services

Headquarters

HQ city

Orem

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Infrastructure, Technology or R&D

Revenue model

1. Residential HVAC Repair & Service: On-demand and emergency repair services for air conditioning, heating, thermostats, ductwork, and plumbing — billed as one-time service visits with upfront quotes; available 24/7 with no overtime charges during extended hours.
2. HVAC & Plumbing Equipment Installation / Replacement: One-time hardware sales of new furnaces, central AC units, heat pumps, ductless mini-splits, water heaters, and ductwork, paired with installation labor. Includes 10-year parts & labor warranty on installations and financing arrangements (0% for 18 months).
3. Western Savings Club (Maintenance Subscription): Recurring membership-based maintenance program providing priority scheduling, routine preventative maintenance, discounts on services, and whole-home inspections. Functions as a subscription-style annuity revenue stream.
4. Commercial HVAC & Plumbing Services: Project-based commercial HVAC and plumbing installation, repair, and maintenance contracts (rooftop units, backflow prevention, office/retail cooling) billed as managed service or one-time project work.
5. Specials / Coupon-Driven Acquisition Promotions: Discount-led promotions (e.g., $75 off A/C repair, $250 off air purifier, $89 water heater tune-up, Cash for Clunkers $3000 off full system) used to drive acquisition and conversion; pricing tied to specific service jobs.

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels10 records

Core offering

Western Heating, Air & Plumbing sells and delivers residential and commercial HVAC services (air conditioning, heating, ductwork, ductless mini-splits, thermostats) and plumbing services (repair, installation, water heaters, sewer/drain, gas lines, sump pumps, backflow prevention), supported by an in-house technician workforce operating from four Utah offices. Revenue is generated through one-time repair and installation service calls, paired equipment-and-installation projects, the recurring Western Savings Club maintenance membership, and commercial HVAC/plumbing project work across the Wasatch Front.

Product overview

Western Heating, Air & Plumbing does not offer a unified software product; instead, it delivers a comprehensive suite of HVAC and plumbing trade services organized as a portfolio of related service lines. The core offerings are grouped into Air Conditioning (including AC Repair, AC Installation, and AC Maintenance), Heating (including Furnaces and Heat Pumps), Ductwork (including Duct Cleaning, Duct Repair, and Duct Installation/Basement Finishing), Ductless Mini-Split HVAC, Indoor Air Quality (including Whole Home Humidifiers and Air Scrubbers), Thermostat Services, and the proprietary Western Signature Series equipment brand. These are complemented by full Plumbing Services (repair, installation, water heaters, sewer/drains, gas lines, sump pumps), Commercial HVAC, and Commercial Plumbing divisions. The Western Savings Club is a recurring maintenance membership program that ties the service lines together for priority scheduling and bundled maintenance.

Differentiator

Problem solved

Functional benefit

Brands

• Western Signature Series: Exclusive Western Heating, Air & Plumbing product line of heating and cooling systems carrying up to a 10-year parts and labor warranty and a lifetime workmanship guarantee.
• Western Savings Club

Products and services

• Air Conditioning Services Residential and commercial air conditioning services including AC Repair (24/7 emergency), AC Installation/Replacement, and AC Maintenance/Tune-ups. Services central air conditioners, heat pumps, and ductless mini-split systems across Salt Lake City, Sandy, Lehi, and Orem.
• Heating Services Furnace and heat pump services across Utah Valley including heating repair, installation/replacement, and 30-point inspection maintenance. Covers gas and electric furnaces, heat pumps, and ductless HVAC systems.
• Plumbing Services Residential plumbing services including plumbing repair (bathtub/shower, frozen/burst pipes, garbage disposal, leak detection, sink, toilet), plumbing installation, water heaters (installation, repair, tankless), sewer and drains (drain cleaning, sewer line repair), gas lines, sump pumps, and water lines.
• Commercial HVAC Commercial HVAC services including installation, repair, and maintenance for commercial businesses, with specialty in rooftop HVAC units across Salt Lake Valley. Includes commercial HVAC installation, repair, maintenance, and rooftop units.
• Commercial Plumbing Commercial plumbing services including installation, repair, and maintenance with specialty in backflow prevention systems. Includes commercial plumbing installation, repair, maintenance, and backflow prevention.
• Indoor Air Quality Services Full indoor air quality services including air duct cleaning, air duct repair, whole home humidifier installation, and air scrubber installation. Includes testing, diagnostics, and consultations.
• Thermostat Services Thermostat repair, troubleshooting, and installation services including programmable thermostats and smart Wi-Fi thermostats. Smart thermostat features include remote monitoring/control, scheduling, alerts, and compatibility with Alexa, Siri, and Google.
• Ductless Mini-Split HVAC Ductless mini-split HVAC installation, replacement, and repair for zoned heating and cooling. Ideal for older homes without ductwork, home additions, finished basements, and garages. No ductwork means better efficiency, fewer allergens, and individual room temperature control.
• Western Signature Series Exclusive proprietary HVAC product line from Western Heating, Air & Plumbing including furnaces, air conditioners, heat pumps, and indoor air quality products. Backed by up to a 10-year parts and labor warranty and lifetime workmanship guarantee.
• Western Savings Club Recurring maintenance membership program offering priority services, discounts, and routine HVAC and plumbing maintenance for members. Functions as a subscription-style annuity revenue stream with priority scheduling and bundled maintenance.

Quantifiable outcome

• Leaking air ducts can contribute to a loss of up to 30% of HVAC system air if left unaddressed
• +5 more outcomes

Named customers7 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Goodman ManufacturingcoreOEM/ Whitelabel/ Licensing PartnerGoodman is one of three primary HVAC equipment brands installed by Western Heating, Air & Plumbing, alongside Amana and Bryant. Goodman logo is displayed as an affiliate/equipment partner on the company website, and Goodman furnaces and air conditioners are installed by Western's licensed technicians under the Western Signature Series and as standalone installations.
• Amana (HVAC)coreOEM/ Whitelabel/ Licensing PartnerAmana is one of three primary HVAC equipment brands installed by Western Heating, Air & Plumbing. Listed as a top brand-name offering for heating and cooling systems alongside Goodman and Bryant.
• Bryant Heating & CoolingcoreOEM/ Whitelabel/ Licensing PartnerBryant is one of three primary HVAC equipment brands installed by Western Heating, Air & Plumbing. Listed as a top brand-name offering for heating and cooling systems alongside Goodman and Amana.
• National Comfort Institute, Inc.coreTechnology or IntegrationNational Comfort Institute provides HVAC performance, air balancing, and technician training. Western's technicians are NCI-affiliated/trained, and the logo is featured prominently on the company's website as a credentialing partner.
• Rocky Mountain Gas AssociationminorOthersTrade association member; logo displayed as a credibility/trust signal on the company website.
• Women in HVACRminorOthersAffiliated with Women in HVACR, an industry organization supporting women in HVAC/R trades; logo displayed on the company website.
• The Emily EffectminorGTM or Marketing PartnerNon-profit community partner; logo displayed on the company website as part of Western's community involvement and family-focused brand positioning.
• Gift of Heat 100.3 (radio/charity)minorGTM or Marketing PartnerCommunity partnership with the Gift of Heat charity program; logo displayed on the company website as part of community involvement initiatives.
• Turner Heating and AircoreStrategic or Co-development PartnerTurner Heating and Air was welcomed into Western Heating, Air & Plumbing to expand home comfort services across Utah County, per March 2026 blog announcement. Suggests an acquisition, merger, or formal partnership expanding Western's Utah County footprint.
• Better Business Bureau (BBB)coreOthersAccredited business with A+ rating under "Western Heating & Air Conditioning" (BBB profile 1166-8000415, Orem UT). BBB logo and profile link prominently featured on the company website footer as a trust/credibility signal.
• HomeAdvisorcoreChannel Partner/ Reseller/ DistributorHomeAdvisor Top Rated home-services marketplace partner; logo prominently displayed on the company website as a lead-generation and customer-review channel.

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Service Experts Heating & Air Conditioning: Large multi-state HVAC service brand offering residential and light-commercial installation, repair, and maintenance. Comparable to Western because it covers the full AC/heating/IAQ/thermostat service stack Western sells, but with broader geographic coverage and corporate ownership.
• Roto-Rooter: National plumbing and drain services brand with adjacent HVAC service offerings. Comparable to Western's plumbing and sewer/drain service lines and overlapping customer base of residential homeowners, but operates at much larger scale with national brand awareness.
• Lennox: HVAC equipment manufacturer with a national dealer network installing and servicing premium residential systems. Comparable to Western through its dealer-partner model and competing equipment portfolio (furnaces, AC, heat pumps) that Western's technicians also install and service.
• ARS / Rescue Rooter: Multi-state residential HVAC and plumbing service brand owned by American Residential Services. Comparable to Western's combined HVAC and plumbing residential service offering, with similar focus on repair, replacement, and maintenance contracts.
• Trane: HVAC manufacturer and residential/commercial service brand with a Comfort Specialist dealer network. Comparable to Western because Trane dealers deliver residential heating, cooling, and indoor air quality services with similar 10-year warranty and financing structures.
• Benjamin Franklin Plumbing: National residential plumbing franchise emphasizing punctuality, upfront pricing, and 24/7 emergency service. Comparable to Western because it targets the same residential plumbing customer with the same on-demand service ethos and warranty-backed installation model.
• Carrier: Major HVAC equipment manufacturer that also operates a residential and commercial HVAC service dealer network. Comparable because Carrier dealers sell, install, and service furnaces, AC units, and heat pumps — the same equipment categories that make up Western's Western Signature Series and OEM partnerships.
• One Hour Heating & Air Conditioning: National HVAC service franchise offering residential heating, cooling, and air quality services with a similar 24/7 emergency service model. Comparable because it operates the same residential HVAC installation, repair, and maintenance value proposition Western delivers, but at national scale rather than regional.
• Mr. Rooter Plumbing: Neighborhood franchise plumbing brand offering residential plumbing repair, drain cleaning, and water heater services. Directly comparable to Western's plumbing services portfolio (repair, sewer/drain, water heaters, gas lines) and similarly targets residential homeowners via lead-gen platforms.

Regional players

• Right Now Heating & Air: Mentioned in the Boise-area roll-up news alongside Western as a sister company now under out-of-state PE ownership. Comparable as a regional HVAC service operator in the Mountain West that has been consolidated into the same PE-backed platform as Western.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/westernheatair
• Facebookfacebook.com/westernheatingair

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Western Heating and Air