O'Brien Glass Industries
O'Brien Glass Industries is an Australian subsidiary of Belron Group operating national vehicle glass repair and replacement, residential and commercial glazing, and electrical and plumbing services through branches, mobile technicians, and a centralised Customer Solutions Centre.
- Company typePrivate
- Founded1924
- HeadquartersPadstow, Australia
- Headcount1,001–5,000
- GTM typeB2C
- OfferingServices
What O'Brien Glass Industries does
Operational technology centres on specialised vehicle glass repair and replacement techniques, diagnostic equipment for modern vehicles, and ADAS recalibration tooling, all delivered by technicians trained through the O'Brien Technical Training Program (Certificate III in Automotive Glazing Technology) and a parallel glazier apprenticeship. Sustainably, O'Brien reports a 96.8% vehicle glass recycling rate and 62% reduction in Scope 1 and 2 emissions, with targets aligned to the Science Based Targets initiative. Corporate branding is anchored by the registered O'Brien® trademark and the nationally recognised 'O'O'O'' jingle, supported by dedicated careers, diversity, and community-giving programmes.
O'Brien Glass Industries firmographics
Firmographics- Name
- O'Brien Glass Industries
- Legal name
- O'Brien Glass Industries Limited
- Website
- https://obriencareers.com.au
- Company type
- Private
- Founded year
- 1924
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- O'Brien Glass Industries is an Australian subsidiary of Belron Group operating national vehicle glass repair and replacement, residential and commercial glazing, and electrical and plumbing services through branches, mobile technicians, and a centralised Customer Solutions Centre.
- Ownership category
- akta.pro rank
O'Brien Glass Industries industry classification
Industry- Product category
- Automotive Glass Services
- NAICS
- Automotive Glass Replacement Shops (811122), Glass and Glazing Contractors (23815)
- akta.pro primary industry
- Auto Glass Repair & Replacement (TLAKAAAH)
- akta.pro secondary industry
- Glass & Glazing Repair (Single-pane, Insulated Glass Unit replacement) (HSAGAEAD)
Keywords
Where O'Brien Glass Industries is headquartered
LocationHeadquarters
- HQ city
- Padstow
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
O'Brien Glass Industries business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Vehicle Glass Services: Automotive glass repair and replacement services including windscreens, rear glass, and side glass. Services provided to individual consumers, insurance companies, and fleet customers through mobile technicians and service centres across Australia.
- Residential and Commercial Glazing: Glass installation and replacement services for homes and businesses including safety and security glass, commercial glass, shower screens, and pet doors.
- Electrical and Plumbing Services: Services for homes and buildings through the O'Brien Network of technicians nationwide.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | No tiered pricing information available for consumer services |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
O'Brien Glass Industries product offering
Product offeringCore offering
O'Brien Glass Industries provides automotive glass repair, replacement, and ADAS recalibration services through the O'Brien AutoGlass brand, and residential and commercial glazing (safety/security glass, shower screens, pet doors) through the O'Brien Glass brand. The company has expanded into electrical and plumbing services for homes and buildings, supported by a national branch network, mobile field technicians, and a centralised Customer Solutions Centre handling over one million customer enquiries annually.
Product overview
O'Brien Glass Industries operates as a multi-service company with two primary product lines: O'Brien AutoGlass (vehicle glass repair, replacement, and recalibration services) and O'Brien Glass (residential and commercial glazing services). The company also maintains a Customer Solutions Centre handling nationwide enquiries, and has expanded into electrical and plumbing services. The portfolio is supported by technical training and apprenticeship programs. The company is part of the Belron Group, a global automotive glass services organization.
Differentiator
Problem solved
Functional benefit
Products and services
- O'Brien AutoGlass
Quantifiable outcome
- 96.8% of vehicle glass recycled
- +3 more outcomes
Companies that use O'Brien Glass Industries
Customer profileNamed customers1 record
Segments5 records
Ideal customer profiles3 records
O'Brien Glass Industries technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
O'Brien Glass Industries partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- Women in AutomotivecoreSilver Corporate Membership commitment to championing gender equality and building a stronger community for women across all areas of automotive. O'Brien's support helps celebrate achievements, educate and inspire, and drive meaningful change across the automotive industry.
- Afrika TikkunminorInternational charity partnership supporting young people in South African underprivileged communities. O'Brien and Belron Group businesses participate in the annual Spirit of Belron Challenge fundraising event, focusing on physical wellbeing activities to raise money for Afrika Tikkun's holistic development programmes covering nutrition, health, education, and skills development.
- Camp QualityminorAustralian charity partner supported through the O'Brien Giving Back Programme. The partnership contributes to local and national charity efforts as part of the company's community engagement initiatives.
- Science Based Targets initiative (SBTi)coreEnvironmental sustainability partnership aligning O'Brien's sustainability efforts with Science Based Targets initiatives, providing a rigorous framework to set and achieve ambitious, science-based emissions reduction targets.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
O'Brien Glass Industries competitors and assessment
Company assessmentDirect peers
- Safelite Group: US-based vehicle glass repair and replacement business, also part of the Belron Group. Directly comparable as a sister business operating the same auto glass service model under Belron, with similar mobile technician dispatch, insurance relationships, and ADAS recalibration capabilities.
- Glass Doctor: North American glass repair and replacement franchise network (part of Neighborly) covering auto, residential, and commercial glass. Comparable because it operates the same multi-segment glass services model (vehicle + property) under a franchise network, competing head-to-head with O'Brien's combined AutoGlass and O'Brien Glass offerings.
- Novus Glass: International vehicle glass repair franchise network with presence in multiple geographies including Australia. Directly comparable as a competing auto glass service franchise model offering windscreen repair, replacement, and recalibration to consumer and insurance customers.
- Carglass: European vehicle glass repair and replacement brand, historically part of Belron and now competing in adjacent markets. Comparable because it operates the same windscreen repair/replacement model, insurance-driven volume, and mobile technician networks that O'Brien runs in Australia.
Broad incumbents
- Belron Group: Global parent company of O'Brien and the world's largest vehicle glass repair and replacement group. Comparable because O'Brien operates as Belron's Australian platform with shared technology, training programmes (Best of Belron), and group-level procurement.
Regional players
- National Windscreens: UK-based vehicle glass repair and replacement network with international operations. Comparable as a regional vehicle glass specialist competing on the same windscreen repair/replacement and ADAS recalibration services that anchor O'Brien's AutoGlass business.
- Speedy Glass: Nordic vehicle glass repair and replacement chain. Comparable as a regional vehicle glass service competitor with similar mobile and in-branch service model, insurance-driven volume, and focus on windscreen repair and replacement.
- Instant Windscreens Australia: Australian vehicle glass repair and replacement competitor with a national branch network. Directly comparable as the main domestic challenger to O'Brien AutoGlass in Australia, with similar mobile technician service, insurance partnerships, and windscreen focus.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
O'Brien Glass Industries social profiles
Digital presenceO'Brien Glass Industries financial estimates
Financial estimateRevenue estimate
Valuation estimate
O'Brien Glass Industries leadership team
Management profileNumber of profiles
O'Brien Glass Industries funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
O'Brien Glass Industries M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about O'Brien Glass Industries
What does O'Brien Glass Industries do?
O'Brien Glass Industries provides automotive glass repair, replacement, and ADAS recalibration services through the O'Brien AutoGlass brand, and residential and commercial glazing (safety/security glass, shower screens, pet doors) through the O'Brien Glass brand. The company has expanded into electrical and plumbing services for homes and buildings, supported by a national branch network, mobile field technicians, and a centralised Customer Solutions Centre handling over one million customer enquiries annually.
Is O'Brien Glass Industries a public or private company?
O'Brien Glass Industries is a private company. It is classified as corporate owned and is currently operating.
When was O'Brien Glass Industries founded?
O'Brien Glass Industries was founded in 1924. It employs 1,001 to 5,000 people.
Where is O'Brien Glass Industries based?
O'Brien Glass Industries is headquartered in Padstow, Australia, in the Oceania region.
How does O'Brien Glass Industries make money?
Three revenue lines are on record. Vehicle Glass Services are the primary driver. The others are residential and Commercial Glazing and electrical and Plumbing Services.
Who are O'Brien Glass Industries's main competitors?
Direct peers on record are Safelite Group, Glass Doctor, Novus Glass and Carglass. Belron Group is listed as a broad incumbent. Regional players are National Windscreens, Speedy Glass and Instant Windscreens Australia.
Does O'Brien Glass Industries have an API?
No public API is recorded for O'Brien Glass Industries.
What industry is O'Brien Glass Industries in?
O'Brien Glass Industries's product category is Automotive Glass Services. Its primary akta.pro industry code is TLAKAAAH, Auto Glass Repair & Replacement, with a secondary code of HSAGAEAD, Glass & Glazing Repair (Single-pane, Insulated Glass Unit replacement). Its NAICS code is 811122.