ACI Global
- Company typePrivate
- Founded1954
- HeadquartersRoma, Italy
- Headcount11–50
- GTM typeB2B and B2C
- OfferingServices
What ACI Global does
ACI Mobility S.p.A. (operating under the legacy brand ACI Global Soccorso Stradale 803.116) is the captive in-house service subsidiary of Automobile Club d'Italia (ACI), delivering 24/7/365 roadside assistance, medical assistance, health transport, home emergency services, and travel insurance primarily to ACI members in Italy and, via the ARC Europe reciprocal network, to Italian members abroad and foreign club members visiting Italy. Founded in 1954 as Italy's first roadside assistance company and merged into ACI Global S.p.A. in 2001, the company was rebranded as ACI Mobility S.p.A. in November 2025 after absorbing ACI Infomobility (Luceverde) and Agenzia Radio Traffic to unify mobility assistance, traffic information, and radio broadcasting under a single corporate entity.
The company operates an exclusive nationwide service network of approximately 600 partner centers and more than 2,000 rescue vehicles, handling over 250,000 calls and 180,000 assistance interventions annually with a reported 86.61% member satisfaction rate in 2025. Its technology stack centers on an internal Dispatch platform that automates rescue vehicle selection and routing based on remote diagnosis of breakdown type, GPS-guided navigation for rescue vehicles, real-time SMS tracking links for customers, and digital signature on multilingual tablets for service documentation; the consumer-facing surface is the i803.116 mobile app (iOS/Android) with geolocated request, live rescue tracking, and parking-location recall.
ACI Mobility generates revenue primarily through ACI membership subscriptions (ACI Gold Premium, ACI Sistema, and other ACI card tiers) sold by the parent club, into which roadside assistance and ancillary services are bundled, plus regulated per-service fees for non-members, enterprise fleet contracts via Tessere Azienda, managed health transport services, and travel insurance products co-developed with third-party insurers. The company is also a counterparty to a renewed Ministry of Infrastructure and Transport contract for CCISS Viaggiare Informati e Sicuri (2026-2029) via an RTI consortium with Nethex and Exyond, embedding it into Italy's public-sector traffic information infrastructure alongside its consumer-facing Luceverde service.
ACI Global firmographics
Firmographics- Name
- ACI Global
- Legal name
- ACI Mobility S.p.A.
- Website
- https://aciglobal.it
- Company type
- Private
- Founded year
- 1954
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
ACI Global industry classification
Industry- Product category
- Roadside Assistance Services
- NAICS
- Motor Vehicle Towing (488410), Ambulance Services (62191)
- SIC
- Services-Automotive Repair, Services & Parking (7500), Transportation Services (4700)
- akta.pro primary industry
- Roadside Assistance & Towing Memberships (Bundled with Service Contracts) (FSAJALAL)
- akta.pro secondary industries
- Trip Cancellation/Interruption & Refund Protection Platforms (THALALAB), Emergency Assistance & Case Management (Medical, Security, Evacuation) (THALALAG)
Keywords
Where ACI Global is headquartered
LocationHeadquarters
- HQ city
- Roma
- HQ country
- Italy
- HQ region
- Europe
Offices2 records
Markets served
ACI Global business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- ACI Membership Fees: Core revenue is generated through ACI membership (ACI Gold Premium, ACI Sistema, and other tiers), which bundles roadside assistance, medical assistance, home services, travel insurance, and more into an annual membership fee paid to Automobile Club d'Italia.
- Per-Service Fees for Non-Members: Non-soci (non-members) are charged per-service fees based on vehicle weight category. Published national tariff schedules exist for light vehicles (up to 2,500 kg) and heavy vehicles (over 2,500 kg) in both highway and ordinary road contexts. Fees are published and downloadable as PDF documents.
- Health Transport Services: Organized health transport domestically and internationally, with dedicated medical team (anesthesiologist/intensive care doctor and nurse), managed as a premium service offering.
- Travel Insurance Products: ACI Global designs, manages, and promotes travel insurance guarantees and assistance services in collaboration with primary insurance companies specialized in assistance coverage, for travelers in Italy and abroad.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Non-member light vehicle assistance (up to 2,500 kg) - national ordinary roads |
| Unit Pricing | Pay-as-you-go | Non-member heavy vehicle assistance (over 2,500 kg) - highway |
| Unit Pricing | Pay-as-you-go | Non-member heavy vehicle assistance (over 2,500 kg) - ordinary roads |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels5 records
ACI Global product offering
Product offeringCore offering
ACI Global operates a nationwide 24/7 roadside-assistance and mobility service in Italy via the 803.116 hotline, the i803.116 mobile app, and an affiliated network of approximately 600 service centers and more than 2,000 rescue vehicles. The company delivers vehicle breakdown support (depannage, fast repair, towing), medical and health-transport assistance, home emergency services (plumber, electrician, locksmith), and travel insurance products to individual ACI members, corporate fleet operators, and the wider public.
Differentiator
Problem solved
Functional benefit
Products and services
- Roadside Assistance Service (Soccorso Stradale 803.116) Nationwide 24/7 vehicle breakdown and recovery service delivered via the 803.116 hotline and i803.116 mobile app; covers depannage (on-site repair), fast repair, towing (including for damaged or non-roadworthy vehicles), and roadside interventions across Italy, dispatched through a network of ~600 affiliated service centers and 2,000+ rescue vehicles.
- Medical Assistance and Health Transport Emergency medical assistance hotline and non-emergency health-transport services delivered in conjunction with insurance partners (Consap; previously 'Vie Sante' / Mopivia). Available to members and eligible non-members for medical events in Italy and abroad.
- Home Assistance Services Home emergency response services (plumber, electrician, locksmith) coordinated on behalf of insurance partners, available primarily to ACI policyholders when away from home.
- Travel Insurance Products Travel-related insurance products (personal accident and travel assistance) distributed alongside mobility services, primarily for ACI members undertaking domestic and cross-border journeys.
Quantifiable outcome
- 86.61% of ACI members expressed a positive satisfaction rating in 2025 customer satisfaction survey.
- +2 more outcomes
Companies that use ACI Global
Customer profileNamed customers2 records
Segments4 records
Ideal customer profiles3 records
ACI Global technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability7 records
Feature5 records
ACI Global partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- NethexcoreACI Mobility (formerly ACI Global) won a Ministry of Infrastructure and Transport contract for CCISS Viaggiare Informati e Sicuri (2026-2029), in Raggruppamento Temporaneo di Imprese (RTI) consortium with Nethex and Exyond. The consortium manages real-time traffic and mobility information updates for the national 1518 hotline, integrating data from highway concessionaires, Anas, Carabinieri, and Polizia Stradale.
- ExyondcoreACI Mobility (formerly ACI Global) won a Ministry of Infrastructure and Transport contract for CCISS Viaggiare Informati e Sicuri (2026-2029), in RTI consortium with Nethex and Exyond. Exyond provides technology and expertise for the CCISS traffic information service platform.
- ARC EuropecoreACI Global participates in the ARC Europe international network of reciprocal roadside assistance, enabling Italian ACI members to receive services abroad and providing assistance to members of affiliated foreign automobile clubs visiting Italy.
- Automobile Club d'Italia (ACI)coreACI Global is the operative arm of Automobile Club d'Italia, operating under the ACI brand (ACI Global Soccorso Stradale 803.116). ACI holds the company as a captive in-house service provider for its members. The relationship is fundamental to the company's identity and customer base.
- Quid Impresa SocialeminorACI Mobility partnered with Quid Impresa Sociale for its 2025 Christmas initiative, creating ethical and sustainable backpacks for employees from surplus automotive fabrics. The project supports social inclusion and work dignity for people finding new opportunities through the project.
Scale indicators6 records
Recent moves8 records
Expansion highlights6 records
ACI Global competitors and assessment
Company assessmentDirect peers
- The AA: UK-based roadside assistance and motor club operator providing breakdown, recovery, insurance, and travel services. Closely comparable to ACI Global's bundling of roadside assistance with insurance and member services, primarily UK-focused.
- Falck Group: Italian provider of roadside assistance, ambulance services, and emergency response with a nationwide partner network. Direct Italian competitor in roadside assistance and ambulance/medical transport.
- Allianz Assistance: Provider of travel insurance, roadside assistance, and concierge services globally, with strong European presence. Comparable to ACI Global on the travel insurance assistance and emergency case management side of the business.
- IMA Italia Assistance: Italian assistance company providing roadside, travel, medical, and home services to insurance and banking partners. Italian competitor with overlapping service categories including emergency medical assistance and repatriation.
- Europ Assistance: Global provider of travel, roadside, and medical assistance services, including repatriation and emergency case management. Directly overlaps ACI Global's international health transport, medical assistance hotline, and travel insurance assistance offerings.
- RAC: UK roadside assistance provider offering breakdown, recovery, and motor-related insurance products. Directly comparable service offering and bundled membership product structure to ACI Global.
- ADAC: Germany's largest automobile club and roadside assistance provider, operating a membership-based model with depannage, towing, medical assistance, and travel insurance. Highly comparable to ACI Global in business model, member services, and institutional club structure, though operating in Germany rather than Italy.
- Mapfre Asistencia: Specialized assistance arm of the MAPFRE insurance group offering roadside, travel, and medical assistance worldwide. Comparable bundled assistance-and-insurance model to ACI Global's travel insurance and member services portfolio.
- AAA (American Automobile Association): US automobile club federation providing roadside assistance, insurance, travel, and member services through a network of affiliated clubs. Closest US analog to ACI Global's membership-model roadside assistance with bundled services.
Broad incumbents
- Generali Italia (with assistance products): Large Italian insurance group offering motor, home, and travel insurance often bundled with roadside assistance services. A broader incumbent whose motor insurance products compete with ACI Global's bundled service tiers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks7 records
Key highlights7 records
Customer concentration
ACI Global social profiles
Digital presenceACI Global financial estimates
Financial estimateRevenue estimate
Valuation estimate
ACI Global leadership team
Management profileNumber of profiles
Profiles4 records
ACI Global subsidiaries and ownership
Company hierarchySubsidiaries1 record
ACI Global funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ACI Global M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ACI Global
What does ACI Global do?
ACI Global operates a nationwide 24/7 roadside-assistance and mobility service in Italy via the 803.116 hotline, the i803.116 mobile app, and an affiliated network of approximately 600 service centers and more than 2,000 rescue vehicles. The company delivers vehicle breakdown support (depannage, fast repair, towing), medical and health-transport assistance, home emergency services (plumber, electrician, locksmith), and travel insurance products to individual ACI members, corporate fleet operators, and the wider public.
Is ACI Global a public or private company?
ACI Global is a private company. It is classified as state government owned and is currently operating.
When was ACI Global founded?
ACI Global was founded in 1954. It employs 11 to 50 people.
Where is ACI Global based?
ACI Global is headquartered in Roma, Italy, in the Europe region.
How does ACI Global make money?
Four revenue lines are on record. ACI Membership Fees are the primary driver. The others are per-Service Fees for Non-Members, health Transport Services and travel Insurance Products.
Who are ACI Global's main competitors?
Direct peers on record are The AA, Falck Group, Allianz Assistance, IMA Italia Assistance, Europ Assistance, RAC, ADAC, Mapfre Asistencia and AAA (American Automobile Association). Generali Italia (with assistance products) is listed as a broad incumbent.
Does ACI Global have an API?
No public API is recorded for ACI Global.
What industry is ACI Global in?
ACI Global's product category is Roadside Assistance Services. Its primary akta.pro industry code is FSAJALAL, Roadside Assistance & Towing Memberships (Bundled with Service Contracts), with a secondary code of THALALAB, Trip Cancellation/Interruption & Refund Protection Platforms. Its NAICS code is 488410 and its SIC code is 7500.