ACI Global

What ACI Global does

ACI Mobility S.p.A. (operating under the legacy brand ACI Global Soccorso Stradale 803.116) is the captive in-house service subsidiary of Automobile Club d'Italia (ACI), delivering 24/7/365 roadside assistance, medical assistance, health transport, home emergency services, and travel insurance primarily to ACI members in Italy and, via the ARC Europe reciprocal network, to Italian members abroad and foreign club members visiting Italy. Founded in 1954 as Italy's first roadside assistance company and merged into ACI Global S.p.A. in 2001, the company was rebranded as ACI Mobility S.p.A. in November 2025 after absorbing ACI Infomobility (Luceverde) and Agenzia Radio Traffic to unify mobility assistance, traffic information, and radio broadcasting under a single corporate entity.

The company operates an exclusive nationwide service network of approximately 600 partner centers and more than 2,000 rescue vehicles, handling over 250,000 calls and 180,000 assistance interventions annually with a reported 86.61% member satisfaction rate in 2025. Its technology stack centers on an internal Dispatch platform that automates rescue vehicle selection and routing based on remote diagnosis of breakdown type, GPS-guided navigation for rescue vehicles, real-time SMS tracking links for customers, and digital signature on multilingual tablets for service documentation; the consumer-facing surface is the i803.116 mobile app (iOS/Android) with geolocated request, live rescue tracking, and parking-location recall.

ACI Mobility generates revenue primarily through ACI membership subscriptions (ACI Gold Premium, ACI Sistema, and other ACI card tiers) sold by the parent club, into which roadside assistance and ancillary services are bundled, plus regulated per-service fees for non-members, enterprise fleet contracts via Tessere Azienda, managed health transport services, and travel insurance products co-developed with third-party insurers. The company is also a counterparty to a renewed Ministry of Infrastructure and Transport contract for CCISS Viaggiare Informati e Sicuri (2026-2029) via an RTI consortium with Nethex and Exyond, embedding it into Italy's public-sector traffic information infrastructure alongside its consumer-facing Luceverde service.

Name

ACI Global

Legal name

ACI Mobility S.p.A.

Website

https://aciglobal.it

Company type

Private

Founded year

1954

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Roadside Assistance Services

NAICS

Motor Vehicle Towing (488410), Ambulance Services (62191)

SIC

Services-Automotive Repair, Services & Parking (7500), Transportation Services (4700)

akta.pro primary industry

Roadside Assistance & Towing Memberships (Bundled with Service Contracts) (FSAJALAL)

akta.pro secondary industries

Trip Cancellation/Interruption & Refund Protection Platforms (THALALAB), Emergency Assistance & Case Management (Medical, Security, Evacuation) (THALALAG)

Keywords

• Roadside assistance services
• Vehicle breakdown support
• Mobility assistance programs
• Automobile club membership
• Emergency vehicle dispatch

Headquarters

HQ city

Roma

HQ country

Italy

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. ACI Membership Fees: Core revenue is generated through ACI membership (ACI Gold Premium, ACI Sistema, and other tiers), which bundles roadside assistance, medical assistance, home services, travel insurance, and more into an annual membership fee paid to Automobile Club d'Italia.
2. Per-Service Fees for Non-Members: Non-soci (non-members) are charged per-service fees based on vehicle weight category. Published national tariff schedules exist for light vehicles (up to 2,500 kg) and heavy vehicles (over 2,500 kg) in both highway and ordinary road contexts. Fees are published and downloadable as PDF documents.
3. Health Transport Services: Organized health transport domestically and internationally, with dedicated medical team (anesthesiologist/intensive care doctor and nurse), managed as a premium service offering.
4. Travel Insurance Products: ACI Global designs, manages, and promotes travel insurance guarantees and assistance services in collaboration with primary insurance companies specialized in assistance coverage, for travelers in Italy and abroad.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

ACI Global operates a nationwide 24/7 roadside-assistance and mobility service in Italy via the 803.116 hotline, the i803.116 mobile app, and an affiliated network of approximately 600 service centers and more than 2,000 rescue vehicles. The company delivers vehicle breakdown support (depannage, fast repair, towing), medical and health-transport assistance, home emergency services (plumber, electrician, locksmith), and travel insurance products to individual ACI members, corporate fleet operators, and the wider public.

Differentiator

Problem solved

Functional benefit

Products and services

• Roadside Assistance Service (Soccorso Stradale 803.116) Nationwide 24/7 vehicle breakdown and recovery service delivered via the 803.116 hotline and i803.116 mobile app; covers depannage (on-site repair), fast repair, towing (including for damaged or non-roadworthy vehicles), and roadside interventions across Italy, dispatched through a network of ~600 affiliated service centers and 2,000+ rescue vehicles.
• Medical Assistance and Health Transport Emergency medical assistance hotline and non-emergency health-transport services delivered in conjunction with insurance partners (Consap; previously 'Vie Sante' / Mopivia). Available to members and eligible non-members for medical events in Italy and abroad.
• Home Assistance Services Home emergency response services (plumber, electrician, locksmith) coordinated on behalf of insurance partners, available primarily to ACI policyholders when away from home.
• Travel Insurance Products Travel-related insurance products (personal accident and travel assistance) distributed alongside mobility services, primarily for ACI members undertaking domestic and cross-border journeys.

Quantifiable outcome

• 86.61% of ACI members expressed a positive satisfaction rating in 2025 customer satisfaction survey.
• +2 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core and minor.

• NethexcoreStrategic or Co-development Partner · 4 December 2025ACI Mobility (formerly ACI Global) won a Ministry of Infrastructure and Transport contract for CCISS Viaggiare Informati e Sicuri (2026-2029), in Raggruppamento Temporaneo di Imprese (RTI) consortium with Nethex and Exyond. The consortium manages real-time traffic and mobility information updates for the national 1518 hotline, integrating data from highway concessionaires, Anas, Carabinieri, and Polizia Stradale.
• ExyondcoreStrategic or Co-development Partner · 4 December 2025ACI Mobility (formerly ACI Global) won a Ministry of Infrastructure and Transport contract for CCISS Viaggiare Informati e Sicuri (2026-2029), in RTI consortium with Nethex and Exyond. Exyond provides technology and expertise for the CCISS traffic information service platform.
• ARC EuropecoreChannel Partner/ Reseller/ DistributorACI Global participates in the ARC Europe international network of reciprocal roadside assistance, enabling Italian ACI members to receive services abroad and providing assistance to members of affiliated foreign automobile clubs visiting Italy.
• Automobile Club d'Italia (ACI)coreStrategic or Co-development PartnerACI Global is the operative arm of Automobile Club d'Italia, operating under the ACI brand (ACI Global Soccorso Stradale 803.116). ACI holds the company as a captive in-house service provider for its members. The relationship is fundamental to the company's identity and customer base.
• Quid Impresa SocialeminorOthersACI Mobility partnered with Quid Impresa Sociale for its 2025 Christmas initiative, creating ethical and sustainable backpacks for employees from surplus automotive fabrics. The project supports social inclusion and work dignity for people finding new opportunities through the project.

Scale indicators6 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• The AA: UK-based roadside assistance and motor club operator providing breakdown, recovery, insurance, and travel services. Closely comparable to ACI Global's bundling of roadside assistance with insurance and member services, primarily UK-focused.
• Falck Group: Italian provider of roadside assistance, ambulance services, and emergency response with a nationwide partner network. Direct Italian competitor in roadside assistance and ambulance/medical transport.
• Allianz Assistance: Provider of travel insurance, roadside assistance, and concierge services globally, with strong European presence. Comparable to ACI Global on the travel insurance assistance and emergency case management side of the business.
• IMA Italia Assistance: Italian assistance company providing roadside, travel, medical, and home services to insurance and banking partners. Italian competitor with overlapping service categories including emergency medical assistance and repatriation.
• Europ Assistance: Global provider of travel, roadside, and medical assistance services, including repatriation and emergency case management. Directly overlaps ACI Global's international health transport, medical assistance hotline, and travel insurance assistance offerings.
• RAC: UK roadside assistance provider offering breakdown, recovery, and motor-related insurance products. Directly comparable service offering and bundled membership product structure to ACI Global.
• ADAC: Germany's largest automobile club and roadside assistance provider, operating a membership-based model with depannage, towing, medical assistance, and travel insurance. Highly comparable to ACI Global in business model, member services, and institutional club structure, though operating in Germany rather than Italy.
• Mapfre Asistencia: Specialized assistance arm of the MAPFRE insurance group offering roadside, travel, and medical assistance worldwide. Comparable bundled assistance-and-insurance model to ACI Global's travel insurance and member services portfolio.
• AAA (American Automobile Association): US automobile club federation providing roadside assistance, insurance, travel, and member services through a network of affiliated clubs. Closest US analog to ACI Global's membership-model roadside assistance with bundled services.

Broad incumbents

• Generali Italia (with assistance products): Large Italian insurance group offering motor, home, and travel insurance often bundled with roadside assistance services. A broader incumbent whose motor insurance products compete with ACI Global's bundled service tiers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xtwitter.com/aciglobal
• YouTubespreaker.com/podcast/aci-radio
• Facebookfacebook.com/ACIGlobal
• LinkedInlinkedin.com/company/aci-global-spa

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ACI Global