The Dwyer Group- now Neighborly
Neighborly (formerly The Dwyer Group) is a private franchise platform operating 28 home service brands across North America and Europe, serving homeowners and renters through locally owned franchisees in HVAC, plumbing, electrical, cleaning, painting, and related home service categories.
- Company typePrivate
- Founded1981
- HeadquartersWaco, United States
- Headcount101–250
- GTM typeB2B and B2C
- OfferingServices
What The Dwyer Group- now Neighborly does
Neighborly, formerly The Dwyer Group, is a privately held franchise platform company that operates a portfolio of 28 home service brands across North America and Europe. Founded in 1981 in Waco, Texas and rebranded to Neighborly in 2015, the company licenses its brands to locally owned and operated franchisees who deliver HVAC, plumbing, electrical, cleaning, painting, restoration, handyman, appliance repair, garage door, glass, lawn care, mosquito control, junk removal, home inspection, and property management services to residential and commercial customers. Neighborly serves two distinct customer segments: end consumers (homeowners and renters) seeking home maintenance, repair, and improvement services, and prospective franchise owners seeking established brand systems, training, and operational support.
The company's technology platform centers on a redesigned AI-powered mobile application launched in June 2026, which enables U.S. homeowners and renters to manage home maintenance, repair, and improvement projects through a single interface. The platform also incorporates ProTradeNet, a trade professional network operated as a core ecosystem asset alongside the franchise portal. All Neighborly brands operate under the Neighborly Done Right Promise service guarantee, which pledges to make any unsatisfactory job right. Franchisee-facing systems include brand operations training, commercial sales support, and consumer insights capabilities now consolidated under the Executive Vice President of Strategic Operations & Analytics role established in May 2026.
Neighborly generates revenue primarily through initial franchise fees and ongoing royalties paid by franchisees across its 19+ North American brands and additional brands in the United Kingdom, Germany, and India. The franchise-only go-to-market enables capital-light geographic expansion, with locally owned franchisees operating in the United States, Canada, the United Kingdom, Germany, and India to serve millions of customers annually. The corporate organization of 101-250 employees in Waco, Texas supports franchise system development, brand marketing, training, and analytics functions rather than direct service delivery.
The Dwyer Group- now Neighborly firmographics
Firmographics- Name
- The Dwyer Group- now Neighborly
- Legal name
- Neighborly Company
- Website
- https://dwyergroup.com
- Company type
- Private
- Founded year
- 1981
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Neighborly (formerly The Dwyer Group) is a private franchise platform operating 28 home service brands across North America and Europe, serving homeowners and renters through locally owned franchisees in HVAC, plumbing, electrical, cleaning, painting, and related home service categories.
- Ownership category
- akta.pro rank
The Dwyer Group- now Neighborly industry classification
Industry- Product category
- Home Services Franchising
- NAICS
- Residential Property Managers (531311), Private Households (814), Appliance Repair and Maintenance (811412)
- SIC
- Services-To Dwellings & Other Buildings (7340)
- akta.pro primary industry
- Curtain & Drapery Pressing/Steaming (HSAJALAG)
- akta.pro secondary industries
- HOA / Condominium Association Management (BPAJAFAH), HOA/Community Rules Management & Neighbor Relations (THAMAKAN)
Keywords
Where The Dwyer Group- now Neighborly is headquartered
LocationHeadquarters
- HQ city
- Waco
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
The Dwyer Group- now Neighborly business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Others
Revenue model
- Franchise Royalties and Fees: Neighborly generates revenue through franchise ownership, collecting initial franchise fees and ongoing royalties from franchisees across its 19+ home service brands. Franchise owners pay for the right to operate under established Neighborly brands with training, systems, and brand support.
- Service Delivery Revenue: Franchise owners generate revenue by delivering home services (plumbing, electrical, HVAC, painting, cleaning, restoration, etc.) to consumers. Neighborly collects royalties based on franchisee sales.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Franchise opportunity pricing varies by brand and market |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels5 records
The Dwyer Group- now Neighborly product offering
Product offeringCore offering
Neighborly is a franchise platform company that licenses approximately 28 distinct home service brands to locally owned and operated franchisees across North America and Europe. The portfolio spans HVAC, plumbing, electrical, cleaning, painting, restoration, handyman, appliance repair, garage doors, glass, landscaping, pest control, junk removal, home inspection, and property management services, all unified under the Neighborly Done Right Promise guarantee. Neighborly generates revenue through initial franchise fees and ongoing royalties from franchisees who deliver services to homeowners and renters.
Product overview
Neighborly is a franchise platform company offering 28 distinct home service brands across North America and Europe. The portfolio includes service categories spanning HVAC (Aire Serv), plumbing (Mr. Rooter, Drain Doctor, Pimlico), electrical (Mr. Electric), cleaning (Molly Maid, Bright & Beautiful), painting (Five Star Painting, Protect Painters), restoration (Rainbow International), handyman services (Mr. Handyman), appliance repair (Mr. Appliance), garage doors (Precision Garage Door), windows/glass (Glass Doctor, Portland Glass, Window Genie), outdoor services (The Grounds Guys, Lawn Pride, Mosquito Joe), junk removal (Junk King), home inspection (House Master), property management (Real Property Management), and specialized services (Dryer Vent Wizard, Shelf Genie, Locatec, Countrywide, Dream Doors). All brands are backed by the Neighborly Done Right Promise service guarantee. The company primarily operates through a franchise model, with services delivered by locally owned and operated franchise businesses.
Differentiator
Problem solved
Functional benefit
Brands
- Neighborly Done Right Promise: Service guarantee policy ensuring jobs are done right or made right
Products and services
- Aire Serv
Companies that use The Dwyer Group- now Neighborly
Customer profileSegments2 records
Ideal customer profiles2 records
The Dwyer Group- now Neighborly technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability1 record
Feature2 records
The Dwyer Group- now Neighborly partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- ProTradeNetcoreProTradeNet is referenced as part of the Neighborly brand ecosystem, functioning as a trade professional network platform for franchise operations. It is listed in the main navigation alongside other company resources.
Scale indicators3 records
Recent moves5 records
Expansion highlights5 records
The Dwyer Group- now Neighborly competitors and assessment
Company assessmentDirect peers
- Authority Brands: Authority Brands is a multi-brand home services franchise platform (e.g., The Authority franchise systems including Authority Restore, Authority Dental, Authority HVAC) that shares Neighborly's strategy of acquiring and operating multiple residential services franchise brands under a single corporate platform.
- Home Franchise Concepts: Home Franchise Concepts operated a multi-brand home services franchise portfolio (e.g., Budget Blinds, Tailored Living, Concrete Craft) before being acquired by Authority Brands. It is the most direct historical analog to Neighborly's franchise-of-franchises model.
Broad incumbents
- ServiceMaster Brands: ServiceMaster Brands operates Terminix, Merry Maids, and other home services franchises across pest control and cleaning — overlapping with Neighborly's Molly Maid, Mosquito Joe, and pest-adjacent brands while remaining broader in scope.
- Driven Brands: Driven Brands is the largest publicly traded franchise holding company (auto-services-focused: Maaco, Meineke, Take 5). It is comparable as a multi-brand franchise conglomerate using a similar royalty-driven, asset-light model, though in a different end market.
- Winmark Corporation: Winmark operates and franchises resale concepts (Play It Again Sports, Once Upon A Child, Plato's Closet). While not home services, it is a relevant public-market benchmark for multi-brand franchise holding economics and royalty streams.
Others
- Frontdoor: Frontdoor is a home warranty and on-demand home services platform (formerly part of ServiceMaster). It is an adjacent business in residential services delivery and a potential channel partner or competitor for Neighborly's handyman, appliance, and plumbing brands.
- BELFOR Holdings: BELFOR is the largest global property restoration franchise/network and directly competes with Neighborly's Rainbow International restoration brand for insurance-driven restoration work.
- Sears Home Services: Sears Home Services is a large in-home services platform offering appliance repair, HVAC, and home improvement. It overlaps with Neighborly's Mr. Appliance, Aire Serv, and Mr. Handyman brands and competes for similar end customers, though it operates a corporate-employed model rather than franchise.
- Assurant (Homesite/Multi-Family Solutions): Assurant's home solutions and warranty businesses overlap with Neighborly's home warranty, appliance repair, and property management brands via insurance-driven service channels, positioning it as an adjacent partner and channel.
Regional players
- Franchise Brands plc: Franchise Brands plc is a UK-listed multi-brand franchise holding company (including home services brands such as Metro Rod and Filta). It is a regional peer that mirrors Neighborly's portfolio approach in the UK market, where Neighborly also operates Drain Doctor and Pimlico.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
The Dwyer Group- now Neighborly social profiles
Digital presenceThe Dwyer Group- now Neighborly financial estimates
Financial estimateRevenue estimate
Valuation estimate
The Dwyer Group- now Neighborly leadership team
Management profileNumber of profiles
Profiles1 record
The Dwyer Group- now Neighborly subsidiaries and ownership
Company hierarchySubsidiaries28 records
The Dwyer Group- now Neighborly funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
The Dwyer Group- now Neighborly M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about The Dwyer Group- now Neighborly
What does The Dwyer Group- now Neighborly do?
Neighborly is a franchise platform company that licenses approximately 28 distinct home service brands to locally owned and operated franchisees across North America and Europe. The portfolio spans HVAC, plumbing, electrical, cleaning, painting, restoration, handyman, appliance repair, garage doors, glass, landscaping, pest control, junk removal, home inspection, and property management services, all unified under the Neighborly Done Right Promise guarantee. Neighborly generates revenue through initial franchise fees and ongoing royalties from franchisees who deliver services to homeowners and renters.
Is The Dwyer Group- now Neighborly a public or private company?
The Dwyer Group- now Neighborly is a private company. It is classified as unknown and is currently operating.
When was The Dwyer Group- now Neighborly founded?
The Dwyer Group- now Neighborly was founded in 1981. It employs 101 to 250 people.
Where is The Dwyer Group- now Neighborly based?
The Dwyer Group- now Neighborly is headquartered in Waco, United States, in the North America region.
How does The Dwyer Group- now Neighborly make money?
Two revenue lines are on record. Franchise Royalties and Fees are the primary driver. The others are service Delivery Revenue.
Who are The Dwyer Group- now Neighborly's main competitors?
Direct peers on record are Authority Brands and Home Franchise Concepts. Broad incumbents are ServiceMaster Brands, Driven Brands and Winmark Corporation. Others are Frontdoor, BELFOR Holdings, Sears Home Services and Assurant (Homesite/Multi-Family Solutions). Franchise Brands plc is listed as a regional player.
Does The Dwyer Group- now Neighborly have an API?
No public API is recorded for The Dwyer Group- now Neighborly.
What industry is The Dwyer Group- now Neighborly in?
The Dwyer Group- now Neighborly's product category is Home Services Franchising. Its primary akta.pro industry code is HSAJALAG, Curtain & Drapery Pressing/Steaming, with a secondary code of BPAJAFAH, HOA / Condominium Association Management. Its NAICS code is 531311 and its SIC code is 7340.