The Dwyer Group- now Neighborly

What The Dwyer Group- now Neighborly does

Neighborly, formerly The Dwyer Group, is a privately held franchise platform company that operates a portfolio of 28 home service brands across North America and Europe. Founded in 1981 in Waco, Texas and rebranded to Neighborly in 2015, the company licenses its brands to locally owned and operated franchisees who deliver HVAC, plumbing, electrical, cleaning, painting, restoration, handyman, appliance repair, garage door, glass, lawn care, mosquito control, junk removal, home inspection, and property management services to residential and commercial customers. Neighborly serves two distinct customer segments: end consumers (homeowners and renters) seeking home maintenance, repair, and improvement services, and prospective franchise owners seeking established brand systems, training, and operational support.

The company's technology platform centers on a redesigned AI-powered mobile application launched in June 2026, which enables U.S. homeowners and renters to manage home maintenance, repair, and improvement projects through a single interface. The platform also incorporates ProTradeNet, a trade professional network operated as a core ecosystem asset alongside the franchise portal. All Neighborly brands operate under the Neighborly Done Right Promise service guarantee, which pledges to make any unsatisfactory job right. Franchisee-facing systems include brand operations training, commercial sales support, and consumer insights capabilities now consolidated under the Executive Vice President of Strategic Operations & Analytics role established in May 2026.

Neighborly generates revenue primarily through initial franchise fees and ongoing royalties paid by franchisees across its 19+ North American brands and additional brands in the United Kingdom, Germany, and India. The franchise-only go-to-market enables capital-light geographic expansion, with locally owned franchisees operating in the United States, Canada, the United Kingdom, Germany, and India to serve millions of customers annually. The corporate organization of 101-250 employees in Waco, Texas supports franchise system development, brand marketing, training, and analytics functions rather than direct service delivery.

Name

The Dwyer Group- now Neighborly

Legal name

Neighborly Company

Website

https://dwyergroup.com

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

101–250 employees

Short description

Neighborly (formerly The Dwyer Group) is a private franchise platform operating 28 home service brands across North America and Europe, serving homeowners and renters through locally owned franchisees in HVAC, plumbing, electrical, cleaning, painting, and related home service categories.

Ownership category

akta.pro rank

Product category

Home Services Franchising

NAICS

Residential Property Managers (531311), Private Households (814), Appliance Repair and Maintenance (811412)

SIC

Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Curtain & Drapery Pressing/Steaming (HSAJALAG)

akta.pro secondary industries

HOA / Condominium Association Management (BPAJAFAH), HOA/Community Rules Management & Neighbor Relations (THAMAKAN)

Keywords

• Home services franchise
• Residential maintenance services
• Franchise brand portfolio
• Home repair services
• Property maintenance solutions

Headquarters

HQ city

Waco

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Franchise Royalties and Fees: Neighborly generates revenue through franchise ownership, collecting initial franchise fees and ongoing royalties from franchisees across its 19+ home service brands. Franchise owners pay for the right to operate under established Neighborly brands with training, systems, and brand support.
2. Service Delivery Revenue: Franchise owners generate revenue by delivering home services (plumbing, electrical, HVAC, painting, cleaning, restoration, etc.) to consumers. Neighborly collects royalties based on franchisee sales.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Neighborly is a franchise platform company that licenses approximately 28 distinct home service brands to locally owned and operated franchisees across North America and Europe. The portfolio spans HVAC, plumbing, electrical, cleaning, painting, restoration, handyman, appliance repair, garage doors, glass, landscaping, pest control, junk removal, home inspection, and property management services, all unified under the Neighborly Done Right Promise guarantee. Neighborly generates revenue through initial franchise fees and ongoing royalties from franchisees who deliver services to homeowners and renters.

Product overview

Neighborly is a franchise platform company offering 28 distinct home service brands across North America and Europe. The portfolio includes service categories spanning HVAC (Aire Serv), plumbing (Mr. Rooter, Drain Doctor, Pimlico), electrical (Mr. Electric), cleaning (Molly Maid, Bright & Beautiful), painting (Five Star Painting, Protect Painters), restoration (Rainbow International), handyman services (Mr. Handyman), appliance repair (Mr. Appliance), garage doors (Precision Garage Door), windows/glass (Glass Doctor, Portland Glass, Window Genie), outdoor services (The Grounds Guys, Lawn Pride, Mosquito Joe), junk removal (Junk King), home inspection (House Master), property management (Real Property Management), and specialized services (Dryer Vent Wizard, Shelf Genie, Locatec, Countrywide, Dream Doors). All brands are backed by the Neighborly Done Right Promise service guarantee. The company primarily operates through a franchise model, with services delivered by locally owned and operated franchise businesses.

Differentiator

Problem solved

Functional benefit

Brands

• Neighborly Done Right Promise: Service guarantee policy ensuring jobs are done right or made right

Products and services

• Aire Serv

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature2 records

Partnerships

One partnership is on record.

• ProTradeNetcoreTechnology or Integration · 12 June 2026ProTradeNet is referenced as part of the Neighborly brand ecosystem, functioning as a trade professional network platform for franchise operations. It is listed in the main navigation alongside other company resources.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Authority Brands: Authority Brands is a multi-brand home services franchise platform (e.g., The Authority franchise systems including Authority Restore, Authority Dental, Authority HVAC) that shares Neighborly's strategy of acquiring and operating multiple residential services franchise brands under a single corporate platform.
• Home Franchise Concepts: Home Franchise Concepts operated a multi-brand home services franchise portfolio (e.g., Budget Blinds, Tailored Living, Concrete Craft) before being acquired by Authority Brands. It is the most direct historical analog to Neighborly's franchise-of-franchises model.

Broad incumbents

• ServiceMaster Brands: ServiceMaster Brands operates Terminix, Merry Maids, and other home services franchises across pest control and cleaning — overlapping with Neighborly's Molly Maid, Mosquito Joe, and pest-adjacent brands while remaining broader in scope.
• Driven Brands: Driven Brands is the largest publicly traded franchise holding company (auto-services-focused: Maaco, Meineke, Take 5). It is comparable as a multi-brand franchise conglomerate using a similar royalty-driven, asset-light model, though in a different end market.
• Winmark Corporation: Winmark operates and franchises resale concepts (Play It Again Sports, Once Upon A Child, Plato's Closet). While not home services, it is a relevant public-market benchmark for multi-brand franchise holding economics and royalty streams.

Others

• Frontdoor: Frontdoor is a home warranty and on-demand home services platform (formerly part of ServiceMaster). It is an adjacent business in residential services delivery and a potential channel partner or competitor for Neighborly's handyman, appliance, and plumbing brands.
• BELFOR Holdings: BELFOR is the largest global property restoration franchise/network and directly competes with Neighborly's Rainbow International restoration brand for insurance-driven restoration work.
• Sears Home Services: Sears Home Services is a large in-home services platform offering appliance repair, HVAC, and home improvement. It overlaps with Neighborly's Mr. Appliance, Aire Serv, and Mr. Handyman brands and competes for similar end customers, though it operates a corporate-employed model rather than franchise.
• Assurant (Homesite/Multi-Family Solutions): Assurant's home solutions and warranty businesses overlap with Neighborly's home warranty, appliance repair, and property management brands via insurance-driven service channels, positioning it as an adjacent partner and channel.

Regional players

• Franchise Brands plc: Franchise Brands plc is a UK-listed multi-brand franchise holding company (including home services brands such as Metro Rod and Filta). It is a regional peer that mirrors Neighborly's portfolio approach in the UK market, where Neighborly also operates Drain Doctor and Pimlico.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/NeighborlyBrands
• Facebookfacebook.com/NeighborlyBrands
• LinkedInlinkedin.com/company/the-dwyer-group
• Instagraminstagram.com/neighborlybrands

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries28 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Dwyer Group- now Neighborly