What Sears Home Services does

Sears Home Services (Transform Sears Home Services LLC dba Sears Heating & Cooling) is a privately held U.S. home services provider operating as a subsidiary of Transformco. The company is headquartered in Hoffman Estates, Illinois, and operates nationwide across all 50 states, employing 1,500+ manufacturer-trained technicians with an average of 10+ years of experience. Its core offering is in-home appliance repair and HVAC repair, replacement, and preventive maintenance, supported by the Sears Protect home warranty subscription product and preventive maintenance bundles (Laundry at $149.99, Kitchen at $179.99, Kitchen & Laundry at $249.99). The company performs more than 7 million repairs annually and services 3 million+ homes per year, with 500,000+ 5-star reviews recorded against its brand.

The business model combines one-time transactional service revenue (diagnostic fees of $90-$150, parts, labor, cleaning, lawn & garden, electronics, and fitness equipment repair) with recurring revenue from Sears Protect home warranty subscriptions. Sears Parts Direct functions as an aftermarket ecosystem supplying 3 million+ parts and 50,000+ manuals, while Sears Home Advantage provides a loyalty overlay. Services are sold direct-to-consumer primarily through online self-serve scheduling, phone (1-800-4-MY-HOME), chat, and SMS marketing. Multi-state HVAC, plumbing, electrical, and general contractor licenses are held across dozens of states through Transform Sears Home Services LLC and Transform A&E Factory Service LLC, enabling the in-home service delivery model. Internally, the company has deployed AI chatbot and voice AI agents for customer service and technician scheduling, and uses text-based automated processing to support operations, but there is no disclosed proprietary AI model or data flywheel.

Name

Sears Home Services

Legal name

Transform Sears Home Services LLC

Website

https://searshomeservices.com

Company type

Private

Founded year

1886

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Sears Home Services is a Transformco subsidiary that provides nationwide in-home appliance repair, HVAC service, preventive maintenance, home warranty, and adjacent home services (cleaning, lawn & garden, electronics, fitness) to U.S. residential homeowners, employing 1,500+ manufacturer-trained technicians across all 50 states.

Ownership category

akta.pro rank

Product category

Home Appliance & HVAC Repair Services

NAICS

Appliance Repair and Maintenance (811412), Home and Garden Equipment Repair and Maintenance (811411)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Air Conditioner (AC) Repair & Maintenance (HSAOAHAF)

akta.pro secondary industries

Emergency HVAC Repair (24/7) (HSAOAHAC), Commercial HVAC Maintenance Agreements & PM Programs (HSAOAHAJ)

Keywords

• Home appliance repair
• HVAC repair services
• Home warranty plans
• Preventive maintenance services
• In-home technician services

Headquarters

HQ city

Longwood

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Marketing or Sales, Others

Revenue model

1. Appliance Repair Services: In-home repair services for major appliances including diagnostic fees ($90-$150) plus parts and labor. Repairs for refrigerators, washers, dryers, dishwashers, ovens, ranges, freezers, microwaves, ice makers, and gas grills across all major brands.
2. HVAC Repair & Maintenance: Heating and cooling system repair, replacement, and preventive maintenance services including furnace checkups and AC tune-ups.
3. Preventive Maintenance Services: Bundled maintenance packages for appliances: Laundry bundle at $149.99, Kitchen bundle at $179.99, Kitchen & Laundry bundle at $249.99, and individual services at $99.99 each.
4. Home Warranty (Sears Protect): Monthly home warranty plans covering appliances and home systems. Plans available in most zip codes nationwide with affordable monthly pricing.
5. Home Cleaning Services: Professional cleaning services including carpet cleaning, air duct cleaning, upholstery cleaning, tile & grout cleaning, and dryer vent cleaning.
6. Snow Blower Maintenance: Snow blower tune-up and maintenance services including spark plug replacement, belt inspection, and auger blade sharpening at $169.00 per standard maintenance.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Sears Home Services is an in-home service provider that dispatches employed, manufacturer-trained technicians to U.S. homes to repair and maintain major appliances (refrigerators, washers, dryers, dishwashers, ovens, ranges, microwaves, freezers, ice makers, gas grills) and HVAC systems (furnaces, central air, heat pumps, boilers, water heaters). Its revenue-generating lines include per-visit repair and maintenance (with a $90–$150 diagnostic fee waived on completed repairs), bundled preventive maintenance packages, the recurring Sears Protect home warranty subscription, home cleaning, lawn and garden equipment service, electronics and fitness equipment repair, and Sears Parts Direct parts sales.

Product overview

Sears Home Services is a service provider offering a portfolio of home repair and maintenance solutions. The core offering consists of appliance repair services for major home appliances (refrigerators, washers, dryers, dishwashers, ovens, ranges, microwaves, freezers, ice makers, gas grills) and HVAC system repair and maintenance services (furnaces, central air, heat pumps, boilers, water heaters). The company also provides preventive maintenance services, home warranty plans under Sears Protect, home cleaning services (carpet, air duct, upholstery, tile & grout), lawn & garden equipment services, electronics repair, and fitness equipment repair. Additional offerings include parts sales through Sears Parts Direct and the Sears Home Advantage loyalty program. The service model emphasizes certified technicians, nationwide coverage, same/next day service availability, and manufacturer-trained expertise across all major appliance and HVAC brands including Kenmore, Whirlpool, Frigidaire, Maytag, Amana, GE, Samsung, and LG.

Differentiator

Problem solved

Functional benefit

Products and services

• Appliance Repair
• HVAC Repair & Maintenance
• Preventive Maintenance Services
• Sears Protect Home Warranty
• Home Cleaning Services
• Lawn & Garden Equipment Services
• Electronics Repair
• Fitness Equipment Repair
• Sears Parts Direct

Quantifiable outcome

• 7 million+ repairs performed annually
• +3 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature1 record

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Cinch Home Services: Cinch is a national home warranty provider covering appliances, HVAC, and home systems with bundled monthly plans. It is a direct competitor to Sears Protect and increasingly operates its own in-home service network, competing head-to-head with Sears Home Services for residential repair demand.
• HomeServe USA: HomeServe partners with municipalities and utilities to offer home repair plans and on-demand service for plumbing, HVAC, and electrical systems. It overlaps directly with SHS's HVAC repair, maintenance, and warranty offerings, targeting similar residential customers via a subscription model.
• American Home Shield (AmTrust): American Home Shield is the largest US home warranty provider, covering appliance and HVAC repair through a network of independent contractors. It is a direct competitor to Sears Protect and competes for the same residential warranty customer with overlapping service categories.
• Mr. Appliance (Neighborly): Mr. Appliance is a national franchise network providing in-home appliance repair, maintenance, and installation across the US. It competes head-to-head with Sears Home Services for the same residential customers, the same major appliance brands, and the same on-demand service model.
• Frontdoor (formerly ServiceMaster Brands): Frontdoor is a publicly traded home warranty and on-demand repair platform offering monthly subscription plans plus an in-home technician network. It directly competes with Sears Protect and Sears Home Services' combined warranty-plus-repair proposition, and operates a comparable national service footprint.

Broad incumbents

• Lowe's Home Services: Lowe's operates in-home installation and repair services for major appliances and HVAC through independent pros. It competes with Sears Home Services for the same post-purchase service revenue on appliances sold at its stores, and has national reach comparable to SHS.
• Trane Technologies / Carrier (service arms): Trane and Carrier operate manufacturer-affiliated dealer networks for HVAC installation, repair, and maintenance across the US. They are broad incumbents in HVAC service that overlap with SHS's heating and cooling offerings, often with strong brand-specific expertise on their own installed base.
• Home Depot Home Services: Home Depot offers in-home installation and repair services across appliances, HVAC, and flooring through both W-2 and contractor labor. It is a broad incumbent with overlapping categories to Sears Home Services, leveraging a national retail footprint and appliance sales to cross-sell service.

Emerging players

• Angi (Angie's List): Angi operates a lead-generation and matching platform that connects homeowners with local appliance, HVAC, and handyman pros. It is not a direct service provider but is a key alternative channel that competes for the customer-acquisition step before any technician dispatch, eroding SHS's direct-booking advantage.
• Puls Technologies: Puls is a tech-enabled on-demand appliance and smart-home device repair platform that dispatches vetted local technicians via a mobile app. It targets the same residential customer and same appliance categories as Sears Home Services, but competes with a digitally native, gig-economy model rather than employed technicians.

Market position

Strengths1 record

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/blueservicecrew
• Facebookfacebook.com/SearsHomeServices
• LinkedInlinkedin.com/company/sears-home-services

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sears Home Services