What Kappel & Dierolf does

Kappel & Dierolf GmbH & Co. KG is a privately held IT and document management service provider headquartered in Wendlingen am Neckar, Baden-Württemberg, Germany. Founded in 1945 as Firma Kappel and rebranded after its 1993 acquisition of Dierolf, the company has been under managing-director Volker Fügel's leadership since a 2006 management buyout, with Ingo Binder joining the Geschäftsführung in January 2026. It serves small and medium-sized businesses (KMU / Mittelstand) across the Stuttgart region and broader Baden-Württemberg with a horizontal, vendor-agnostic approach to print, scan, IT infrastructure, cloud, document management, and Microsoft 365 administration.

The technology stack combines two proprietary platforms — KDControl for proactive remote monitoring and automated firmware updates, and KDConnect for central fleet management and consumables ordering — with delivery on top of partner ecosystems including Canon (55+ year Gold Partner), Microsoft 365, TeamViewer, Therefore/SharePoint DMS, and, since 2025, TSC and Brother for thermal/label printing. The company is ISO/IEC 27001:2022 certified and holds PRINCE2 project management credentials. Distribution is fully direct through field sales, inside sales/telesales, a service hotline, and the KDConnect self-service portal; no third-party resellers are used.

The business model mixes hardware sales (Canon and other vendors' print, scan, and IT equipment), recurring managed services (monitoring, fleet management, Microsoft 365 administration), subscription/DMS (Therefore, SharePoint-based workflows), consumables, and project-based professional services. Pricing is quote-based per engagement. Subsidiaries include Kappel Leasing GmbH (1991), the merged Kawa & Zimmermann Bürosysteme GmbH (2018), and the recently acquired ANKA Drucker Service (April 2025), which expanded the Stuttgart metropolitan service footprint.

Name

Kappel & Dierolf

Legal name

Kappel & Dierolf GmbH & Co. KG

Website

https://kappel-dierolf.de

Company type

Private

Founded year

1945

Operating status

Operating

Headcount range

51–100 employees

Short description

Kappel & Dierolf is a privately held German IT and document management service provider serving SMB and mid-market companies in Baden-Württemberg, offering managed print, IT infrastructure, Microsoft 365 administration, and document management through proprietary platforms KDControl and KDConnect alongside Canon, Microsoft, and other vendor partnerships.

Ownership category

akta.pro rank

Headquarters

HQ city

Wendlingen

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Hardware Sales (Print & IT): Sale of printing devices (consumer, production), scanners, IT hardware, and networking equipment as a dealer for Canon and other vendors.
2. Managed Services & Maintenance: Ongoing service contracts covering maintenance, support, remote monitoring (KDControl), and fleet management (KDConnect). Delivered through Service Desk and First Level Support teams.
3. Microsoft 365 Betreuung: Administration, migration, support, and ongoing management of Microsoft 365 environments for business clients, including Teams, Exchange Online, SharePoint, and OneDrive.
4. DMS & Software Solutions: Document management system (DMS) implementation and support, including Therefore IM, SharePoint-based solutions, and workflow automation.
5. Professional Services: Implementation, consulting, training, and project management services, including PRINCE2-certified project management for complex IT and print deployments.
6. Consumables & Supplies: Toner, ink, and other consumables sold through KDConnect portal and direct sales.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Kappel & Dierolf is a regional IT and office solutions provider serving small and medium-sized businesses (KMU) in Baden-Württemberg, Germany. The company sells and services printing hardware, scanners, and IT equipment (primarily as a Canon Gold Partner), delivers managed IT services including Microsoft 365 administration, IT infrastructure, security, and document management solutions, and operates two proprietary platforms — KDControl (proactive remote monitoring) and KDConnect (customer portal for fleet and consumables management).

Product overview

Kappel & Dierolf is an IT service provider offering a portfolio of proprietary solutions (KDControl, KDConnect, Service Portal) combined with managed services for printing, document management, IT infrastructure, security, and production printing. The proprietary products KDControl (remote monitoring) and KDConnect (customer portal for fleet management) form the technology core, complemented by services around Microsoft 365, print/scan solutions, and IT security. The company operates as a managed services provider in the Stuttgart region, not as a software product vendor.

Differentiator

Problem solved

Functional benefit

Brands

• KDControl: Proaktives Remote-Monitoring für maximale IT-Sicherheit und automatisierte Firmware-Updates.
• KDConnect

Products and services

• KDControl Proprietary proactive remote monitoring solution that maximizes IT security through automated firmware updates and continuous monitoring of customer IT environments, designed to prevent IT issues before they occur for managed SMB clients.
• KDConnect Kundenportal Central self-service customer portal for process optimization, consumables ordering, and efficient fleet management of printer and copier devices, available 24/7 to managed customers.
• Service Portal Customer self-service platform used for reporting issues, placing orders, and managing location changes during ongoing service operations.
• Microsoft 365 Betreuung Managed services for Microsoft 365 covering consulting, setup, user and license management, maintenance, data backup, security measures, and ongoing support for Teams, Exchange Online, SharePoint, and OneDrive.
• Druck- & Scanlösungen Cost-effective printing and intelligent scanning solutions offering manufacturer-independent concepts for optimized print and scan workflows, delivered as dealer and managed service for Canon and other vendor equipment.
• Dokumentenmanagement Digital archive and document workflow solutions creating audit-proof documentation with findability, including Therefore IM, SharePoint-based solutions, and workflow automation for SMB customers.
• IT-Lösungen Stable networks, servers, and cloud-integrated IT infrastructure services designed to keep SMB IT environments operational, including setup, integration, and ongoing administration.
• Sicherheit

Quantifiable outcome

• 30% cost reduction through process optimization (digital DMS, transparent cost control, security improvements)
• +2 more outcomes

Named customers5 records

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• TSC Auto ID (TSC Printers)coreChannel Partner/ Reseller/ Distributor · 1 March 2025Certified TSC Power Partner Gold status. TSC is a manufacturer of thermal and thermal transfer label printers used in retail, logistics, healthcare, manufacturing, and shipping. The Gold certification provides access to exclusive training, resources, and support that enable Kappel & Dierolf to offer tailored thermal printing solutions to customers.
• EcoVadisminorOthers · 1 February 2025EcoVadis assessed Canon (Kappel & Dierolf's primary vendor) and awarded Platinum status in February 2025, placing Canon in the top 1% of globally assessed companies across environmental, social, and ethical dimensions.
• BrotherminorChannel Partner/ Reseller/ Distributor · 1 January 2025New partnership with Brother as certified business partner for label printers. Brother is a global manufacturer known for inkjet printers, laser printers, multifunction devices, and labeling systems. The partnership expands Kappel & Dierolf's portfolio in the label printer segment, offering customers more choice and flexibility in labeling solutions.
• Canon DeutschlandcoreChannel Partner/ Reseller/ Distributor · 1 March 2024Long-standing strategic distribution partnership with Canon Deutschland as Gold Partner, established in 1969. The partnership covers the full Canon portfolio including multifunction devices, production printing, and Therefore document management. Kappel & Dierolf holds exclusive statuses including Solutions Centre Therefore Partner (1 of 3 in Germany) and has been recognized as 'Bester Partner Deutschlands' at Canon Partner Convention 2024. Canon is described as the company's primary vendor for printing solutions, representing 55+ years of continuous collaboration.
• MicrosoftcoreTechnology or IntegrationKappel & Dierolf acts as a Microsoft 365 managed services provider, offering migration, administration, and ongoing support for Microsoft 365 environments (Teams, Exchange Online, SharePoint, OneDrive). The company also uses Microsoft Teams internally for communication, chat, and video conferencing. Additionally, Microsoft Clarity is used for web analytics on the company website.
• TeamViewercoreTechnology or IntegrationTeamViewer is used as the platform for remote connectivity and support sessions. Kappel & Dierolf provides a dedicated TeamViewer download page for customers to enable remote support sessions.
• KREAVISminorImplementation/ SI/ Consulting PartnerDigital agency that developed and maintains the Kappel & Dierolf website. Credit given in website footer: 'Made with ♡ by KREAVIS'. KREAVIS also conducted the internal accessibility review (BFSG/WCAG 2.2) on 15 January 2026.
• Meta Platforms (Facebook, Instagram)minorGTM or Marketing PartnerKappel & Dierolf maintains company pages on Facebook and Instagram for social media presence and marketing. Joint controllership under Art. 26 GDPR applies to data processing on these platforms.

Scale indicators8 records

Recent moves12 records

Expansion highlights5 records

Broad incumbents

• Bechtle AG: Europe's largest independent IT system house headquartered in Germany, offering IT hardware distribution, managed services, and workplace solutions. Bechtle is the most relevant comparison for K&D's IT system house business model but operates at vastly larger scale across multiple countries.
• Computacenter plc: UK-headquartered European IT infrastructure services provider serving enterprise customers. Comparable in managed workplace services and IT infrastructure practice, though much larger and enterprise-focused.
• Datagroup SE: German IT outsourcing and managed services provider for SMB and mid-market customers. Overlaps with K&D's managed services and IT infrastructure positioning in the German Mittelstand.
• Cancom SE: Major German IT services and managed services provider focused on hybrid cloud, IT workplace, and managed services. Overlaps with K&D's Microsoft 365 and IT infrastructure practice, but operates at enterprise scale across DACH.
• Allgeier SE: German IT services group offering enterprise IT, software, and digital transformation services. Overlaps with K&D's IT solutions and DMS practice but operates across broader verticals and geographies.

Direct peers

• DocuWare GmbH: German-headquartered document management software vendor serving SMB and mid-market globally. Directly comparable in the document management / digital archiving space that K&D implements via Canon Therefore.
• Ratiodata GmbH: Münster-based German IT system house and managed services provider focused on Mittelstand and regional SMBs with services across IT infrastructure, print, and document workflows. Directly comparable in business model and customer segment.
• SVA System Vertrieb Alexander GmbH: German IT system house providing enterprise IT infrastructure, data center, and managed services to mid-market and enterprise customers. Closely comparable to K&D's IT-Lösungen practice with a similar vendor-independent positioning and Mittelstand focus.

Emerging players

• GFN AG: Heidelberg-based IT training and managed services provider with workplace and cloud offerings. Adjacent comparable for the managed services and Microsoft 365 component of K&D's portfolio.

Others

• Epson Deutschland GmbH: Vendor-side adjacency: major OEM of printing and imaging hardware in Germany with a dealer channel similar to Canon's role for K&D. Relevant for understanding the competitive print hardware landscape K&D operates in.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/kappeldierolf
• Facebookfacebook.com/kappeldierolf

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kappel & Dierolf