City of Pueblo

Municipal Government Servicespueblo.us

The City of Pueblo is the municipal government of Pueblo, Colorado, serving approximately 111,000–115,000 residents through 30+ departments delivering public safety, transit, wastewater, parks and recreation, permitting, and municipal court services. Operations run on CivicPlus, ArcGIS, Genetec, NEOGOV, and AudioEye technologies, funded primarily by property and sales tax.

Company typePrivate
Founded1841
HeadquartersPueblo, United States
Headcount501–1,000
GTM typeB2C
OfferingServices

What City of Pueblo does

The City of Pueblo is the incorporated municipal government of Pueblo, Colorado, founded in 1841, serving an estimated 111,000–115,000 residents and operating more than 30 departments and divisions including Police, Fire, Parks & Recreation, Pueblo Transit, Wastewater (James R. Dilorio Water Reclamation Facility), Public Works, Information Technology, Finance, Municipal Court, and Planning & Community Development. The city delivers services through a hybrid model: physical City Hall at 1 City Hall Place, a dedicated IT office at 200 S. Main Street, parks, pools, golf courses, an ice arena, a motorsports park, a zoo, a nature center, 13 fixed bus routes plus Citi-Lift ADA paratransit, and a Channel 17 government-access television station.

The technology backbone is built on CivicPlus CivicEngage CMS for the pueblo.us portal, ArcGIS for GIS/mapping, Genetec for the Community Connect video surveillance registry, NEOGOV for HR/job applications, and AudioEye plus WAVE, Lighthouse, Monsido, NVDA, iOS VoiceOver, and CommonLook for digital accessibility. The city maintains a formal web accessibility program compliant with WCAG 2.1 AA, Section 508, ADA Title II, and Colorado HB 21-1110/HB 24-1454, with an AudioEye compliance score above 90% as of Q1 2025 and 645 documents remediated. Proprietary-feeling service modules include the Notify Me subscription system, the Police-to-Citizen (P2C) portal, and the GIS portal. The city has won the National Digital Cities Survey award in 2018 and 2021 and has received NAGW, MARCOM, Audio-Visual Arts, and Award of Excellence recognitions.

Revenue is tax- and fee-based rather than commercial: property tax, sales tax, business/activity license fees, building and construction permits, transit fares ($1.50 base), municipal court fines, wastewater utility charges, and federal/state grants. Customer segments are residents (primary), local businesses, visitors/tourists, and regional government partners. Distribution channels include direct in-person service at City Hall, self-serve digital portals (pueblo.us, P2C, GIS, Viewpoint Cloud for permits, OpenGov for code enforcement), the transit network, and parks/recreation facilities. Marketing/communication spans the website, social channels (Facebook, Instagram, LinkedIn, X, YouTube), Channel 17, Notify Me email alerts, town halls, and civic alerts.

City of Pueblo firmographics

Firmographics

Name: City of Pueblo
Legal name: City of Pueblo
Website: https://pueblo.us
Company type: Private
Founded year: 1841
Operating status: Operating
Headcount range: 501–1,000 employees
Short description: The City of Pueblo is the municipal government of Pueblo, Colorado, serving approximately 111,000–115,000 residents through 30+ departments delivering public safety, transit, wastewater, parks and recreation, permitting, and municipal court services. Operations run on CivicPlus, ArcGIS, Genetec, NEOGOV, and AudioEye technologies, funded primarily by property and sales tax.
Ownership category
akta.pro rank

City of Pueblo industry classification

Industry

Product category: Municipal Government Services
NAICS: Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Housing Programs, Urban Planning, and Community Development (9251)
SIC: Electric, Gas & Sanitary Services (4900)
akta.pro primary industry: Mayor/City Manager & General Administration (BPAIACAA)
akta.pro secondary industries: Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Economic Development & Business Licensing (Local) (BPAIACAN)

Keywords

Municipal government services
Public safety administration
Public transit operations
Parks and recreation services
Wastewater utility services

Where City of Pueblo is headquartered

Location

Headquarters

HQ city: Pueblo
HQ country: United States
HQ region: North America

Offices2 records

Markets served

City of Pueblo business model

Business model

GTM type: B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Technology or R&D, Others, Marketing or Sales

Revenue model

Property Tax Revenue: Primary revenue source for municipal operations, public safety, infrastructure maintenance, and general government services.
Sales Tax Revenue: City collects sales tax on business transactions within city limits through the Sales Tax Division, including licensing and compliance enforcement.
Service Fees and Licenses: Fees for business licenses, building permits, liquor licenses, marijuana licenses, tobacco licensing, parking permits, and various municipal services.
Public Transit Fares: Bus fares and discounted transit passes for Pueblo Transit bus service including fixed routes, Citi-Lift ADA paratransit services, and Bustang Outrider.
Municipal Court Fines and Fees: Fines and fees collected from Municipal Court proceedings, traffic violations, parking tickets, and court-ordered payments.
Federal and State Grants: Grant funding from federal and state sources for transportation, infrastructure, public safety, housing, and various community development programs.
Wastewater Utility Fees: Charges for wastewater collection, treatment, and reclamation services at the James R. Dilorio Water Reclamation Facility.

Pricing tiers

Model	Billing	Price
Unit Pricing	Pay-as-you-go	Transit Base Fare
One time/ perpetual license	Annual	Business and Activity Licenses
Unit Pricing	Pay-as-you-go	Building and Construction Permits
Unit Pricing	Pay-as-you-go	Recreation Programs

Go-to-market motion1 record

Distribution channels7 records

Marketing channels8 records

City of Pueblo product offering

Product offering

Core offering

The City of Pueblo is a municipal government that delivers essential public services to residents, businesses, and visitors of Pueblo, Colorado. Its core offerings span public safety (police, fire, emergency management), utilities (wastewater collection and reclamation, stormwater), transportation (Pueblo Transit bus service and paratransit), parks and recreation facilities, business licensing and permitting, municipal court, and general administrative services delivered through City Hall and the pueblo.us online portal.

Product overview

The City of Pueblo's official website (pueblo.us) is a municipal government portal built on the CivicPlus CivicEngage content management system. It serves as a comprehensive resource for residents and visitors to access city government services, community information, business resources, and public utilities. The website does not offer a commercial product portfolio but rather provides access to city departments including Administration, City Clerk, City Council, Finance, Fire Department, Information Technology, Parks & Recreation, Police Department, Pueblo Transit, Public Works, and Wastewater management. Key online services include permit applications, sales tax filing, job postings (via NEOGOV), transit schedules, parks and recreation registrations, code enforcement reporting, and various citizen request systems. The platform emphasizes digital accessibility compliance with WCAG 2.1/2.2 AA standards and Section 508 requirements.

Differentiator

Problem solved

Functional benefit

Products and services

Pueblo Transit Bus Service

Quantifiable outcome

Website accessibility compliance score above 90% per AudioEye assessment
+1 more outcomes

Companies that use City of Pueblo

Customer profile

Named customers4 records

Segments4 records

Ideal customer profiles4 records

City of Pueblo technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Feature4 records

City of Pueblo partnerships and signals

Strategic signal

Partnerships

Ten partnerships are on record, tiered minor and core.

CommonSpirit St. Mary Corwin HospitalminorStrategic or Co-development PartnerHealthcare partnership where CommonSpirit St. Mary-Corwin Hospital donated 150 life jackets to Pueblo Parks and Recreation for the loaner life jacket program at WaterWorks Park.
Greater Pueblo Chamber of CommercecoreStrategic or Co-development PartnerEconomic development partnership supporting local business growth, workforce development, and business advocacy within the Pueblo community.
Latino Chamber of Commerce of PueblocoreStrategic or Co-development PartnerPartnership focused on supporting Latino-owned businesses and economic advancement within the Pueblo business community.
Pueblo Area Council of Governments (PACOG)coreStrategic or Co-development PartnerRegional planning and coordination council including member jurisdictions for shared regional development, transportation planning, and intergovernmental collaboration.
Southern Colorado Building DepartmentcoreStrategic or Co-development PartnerRegional building department providing construction codes, inspections, and building standards for southern Colorado jurisdictions.
Sangre De Cristo Arts & Conference CenterminorStrategic or Co-development PartnerArts and cultural venue partnership with board representation for community arts programming and cultural events.
Crossroads Turning PointsminorStrategic or Co-development PartnerSubstance abuse treatment and counseling services partnership referred by Municipal Court for deferred sentencing programs.
CivicPluscoreTechnology or IntegrationWebsite platform provider powering the official City of Pueblo website with content management, citizen engagement, and digital services functionality.
NEOGOVcoreTechnology or IntegrationHR technology platform provider for the City's career pages and job application system.
BNSF RailroadminorStrategic or Co-development PartnerInfrastructure partnership for the 24th Street Bridge project crossing the BNSF railroad tracks and transportation improvements.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

City of Pueblo competitors and assessment

Company assessment

Direct peers

City of Boulder, Colorado: Colorado municipality with comparable administrative structure and strong emphasis on digital services and accessibility. Serves as a benchmark for mid-size municipal digital transformation initiatives.
City of Loveland, Colorado: Northern Colorado municipality of similar scale (~80k) providing the same municipal service mix including transit, parks and recreation, and public safety. Directly comparable operating profile.
City of Colorado Springs: Colorado municipality operating similar comprehensive municipal services (public safety, utilities, transit, parks). Closest comparable peer given shared state, similar mid-size city profile, and parallel organizational structure with mayor-council governance.
City of Aurora, Colorado: Large Colorado municipality providing identical municipal services portfolio. Comparable in operating model, revenue mix, and citizen-facing digital platform approach, though larger in population scale.
City of Grand Junction, Colorado: Western Colorado mid-size city with comparable population scale (~65-70k) and similar service-delivery model. Operates parallel functions including transit, parks, public safety, and wastewater.
City of Fort Collins, Colorado: Colorado mid-size city with similar population profile (~170k) and university-town economic model. Comparable in service breadth and recognized for digital government innovation, similar to Pueblo's positioning.
City of Greeley, Colorado: Northern Colorado mid-size city with comparable population (~110k) and similar full-service municipal operations including transit, parks, public safety, and economic development partnerships.

Others

CivicPlus: Primary technology vendor powering the City of Pueblo's website platform (CivicEngage CMS). Relevant as the infrastructure enabler for the city's digital citizen engagement strategy rather than a competitor.

Broad incumbents

City of Denver: Colorado's largest municipality and state capital. Provides the same categories of municipal services but at much greater scale and complexity. Useful as a benchmarking reference for service breadth and digital government maturity.

Regional players

Pueblo County: Surrounding county government that shares jurisdiction overlap and coordinates regional planning through PACOG. Operates complementary but distinct services (county-level roads, sheriff, assessor), making it a close geographic peer rather than a direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

City of Pueblo financial estimates

Financial estimate

Revenue estimate

Valuation estimate

City of Pueblo leadership team

Management profile

Number of profiles

Profiles1 record

City of Pueblo funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

City of Pueblo M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Pueblo

What does City of Pueblo do?

Is City of Pueblo a public or private company?

City of Pueblo is a private company. It is classified as state government owned and is currently operating.

When was City of Pueblo founded?

City of Pueblo was founded in 1841. It employs 501 to 1,000 people.

Where is City of Pueblo based?

City of Pueblo is headquartered in Pueblo, United States, in the North America region.

How does City of Pueblo make money?

Seven revenue lines are on record. Property Tax Revenue is the primary driver. The others are sales Tax Revenue, service Fees and Licenses, public Transit Fares, municipal Court Fines and Fees, federal and State Grants and wastewater Utility Fees.

Who are City of Pueblo's main competitors?

Direct peers on record are City of Boulder, Colorado, City of Loveland, Colorado, City of Colorado Springs, City of Aurora, Colorado, City of Grand Junction, Colorado, City of Fort Collins, Colorado and City of Greeley, Colorado. CivicPlus is listed as an others. City of Denver is listed as a broad incumbent. Pueblo County is listed as a regional player.

Does City of Pueblo have an API?

No public API is recorded for City of Pueblo.

What industry is City of Pueblo in?

City of Pueblo's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAA, Mayor/City Manager & General Administration, with a secondary code of BPAIALAD, Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance). Its NAICS code is 925 and its SIC code is 4900.