Diakoniewerk

What Diakoniewerk does

Diakoniewerk is a non-profit social services organization founded in 1874 and headquartered in Gallneukirchen, Austria, operating as a founding shareholder and major operational pillar of Diakonie gGmbH, the umbrella confederation of approximately 30 Protestant-affiliated non-profit social organizations that together constitute one of Austria's five largest social welfare associations (Sozialverbände). The organization delivers healthcare, nursing, disability support, education, child and youth services, refugee protection and integration programs, elderly care, and international disaster relief across all nine Austrian federal states and in crisis regions abroad (Ukraine, Sudan, Lebanon, Bosnia and Herzegovina, Venezuela, Gaza). Its service portfolio spans healthcare facilities (Klinik Diakonissen Schladming, AmberMed for uninsured persons), inclusive education (Mosaik Mittelschule), digital advisory portals (Demenz-Beratung), refugee counseling (Diakonie Flüchtlingsdienst, Mozaik Jugendberatung in five languages), humanitarian aid (Diakonie Katastrophenhilfe, Häferl der Diakonie warm-meal service), and a charity online shop.

The technology stack is conventional: a standard web platform (diakonie.at) integrated with FundraisingBox (Wikando GmbH) for donation processing, CleverReach/SendinBlue/Brevo for newsletter distribution, PastaHR for recruitment with limited AI-assisted FAQ and screening, and standard analytics tools (Google Analytics, Matomo, Meta Pixel). No proprietary technology, API, or AI/ML research is disclosed. The business model is a hybrid charity: revenue is generated from individual donations (one-time and recurring subscriptions at preset €50/€100/€200 tiers or custom amounts, with Austrian tax deductibility up to 10% of taxable income under Spendengütesiegel Reg.Nr. 05277), online shop sales of handcrafted goods, and government contracts/insurance reimbursements for social services. Fundraising, donation management, and Spendengütesiegel compliance are centralized in a wholly-owned subsidiary, Diakonie Austria gemeinnützige GmbH. Go-to-market is direct-to-consumer via the website, parish networks, and physical facilities, with no external institutional investors or equity backers; the organization is collectively owned by its founding member organizations including Evangelisches Diakoniewerk Gallneukirchen, Diakonie de La Tour, Diakonie Eine Welt, and Diakonie Zentrum Spattstraße. Managing Director Tim Lainer leads the organization.

Name

Diakoniewerk

Legal name

DIAKONIE gemeinnützige GmbH

Website

https://diakonie.at

Company type

Private

Founded year

1874

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Diakoniewerk is a non-profit social services organization founded in 1874 in Gallneukirchen, Austria, and part of the Diakonie confederation. It delivers healthcare, disability support, elderly care, refugee services, education, and disaster relief across all nine Austrian federal states.

Ownership category

akta.pro rank

Product category

Nonprofit Social Services

NAICS

Community Housing Services (62422), Emergency and Other Relief Services (62423), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Membership Organizations (8600)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGAEAG), Emergency Shelter, NFIs & Winterization for Displaced Populations (BPADAHAG), Emergency Shelter, Camp Management & Non-Food Items (NFI) (BPAGAAAC)

Keywords

• Social services
• Nonprofit healthcare
• Refugee assistance
• Elderly care
• Disability support

Headquarters

HQ city

Gallneukirchen

HQ country

Austria

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Donations (One-time and Recurring): Diakonie generates revenue through donations from individuals, which can be made as one-time gifts or as recurring monthly/quarterly/annual commitments. The organization holds the Austrian donation quality seal (Spendengütesiegel), and donations are tax-deductible up to 10% of taxable income.
2. Online Shop Sales: Handcrafted decorative items and gifts are sold through the online shop at shop.diakoniewerk.at.
3. Social Services Provision: As a non-profit social organization, Diakonie provides social services (care, refugee assistance, disability support, education, etc.) funded through a combination of government contracts, insurance reimbursements, and charitable contributions.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Diakoniewerk, operating under Diakonie in Österreich, is a non-profit charitable organization delivering social services across Austria through an umbrella network of approximately 30 member organizations. Its core offerings include refugee protection and integration support, healthcare for uninsured individuals (AmberMed), elderly and dementia care, disability support, inclusive education, youth and family counseling, disaster relief, and emergency assistance such as warm meals and shelter. The organization is funded through donations, government contracts, and insurance reimbursements, and also operates a small online shop for handcrafted goods.

Product overview

Diakoniewerk is part of Diakonie Österreich, a charitable social services organization operating as a umbrella association of 30 nonprofit social organizations. The organization offers a portfolio of social service programs rather than a unified software product. Core services include refugee protection and integration support (Diakonie Flüchtlingsdienst), healthcare services for uninsured individuals (AmberMed), inclusive education (Mosaik Mittelschule), dementia care advisory (Demenz-Beratung), disaster relief operations (Diakonie Katastrophenhilfe), warm meal services for homeless individuals (Häferl der Diakonie), youth counseling (Mozaik Jugendberatung), and an e-commerce shop for charitable goods. The organization also operates healthcare facilities and provides volunteering, civic service, and donation collection platforms. This is not a technology product company but a social services provider.

Differentiator

Problem solved

Functional benefit

Brands

• AmberMed: Healthcare facility in Vienna providing medical assistance to uninsured persons
• Diakonie Flüchtlingsdienst
• Diakonie de La Tour
• Diakonie Eine Welt
• Diakonie Zentrum Spattstraße
• Diakoniewerk
• Diakonie Bildung
• Diakonie ACT Austria
• Mozaik Jugendberatung
• Stadtdiakonie Wien

Products and services

• Diakonie Flüchtlingsdienst (Refugee Service) Provides refugee protection services, legal counseling, housing assistance, and integration support for people fleeing persecution, war, or violence in Austria.
• AmberMed Healthcare facility in Vienna providing medical care and nursing services for uninsured individuals, including children without e-cards.
• Mosaik Mittelschule Inclusive secondary school offering education to children and adolescents regardless of background or ability.
• Demenz-Beratung (Dementia Advisory Services) Online portal and advisory service providing information and support for people affected by dementia, their families, and caregivers.
• Klinik Diakonissen Schladming Medical clinic providing healthcare services in Schladming, Austria.
• Diakonie Katastrophenhilfe (Disaster Relief) Emergency humanitarian aid service providing disaster relief, including warm meals, emergency shelters, and support for displaced persons in crisis regions such as Ukraine, Lebanon, Sudan, Bosnia and Herzegovina, Venezuela, and Gaza.
• Häferl der Diakonie Warm meal service for homeless and people in need, providing daily meals.
• Mozaik Jugendberatung Youth counseling service providing advice and support for young refugees and migrants, available in multiple languages including German, Arabic, Dari, Somali, and Ukrainian.
• Diakoniewerk Online Shop Online shop selling handmade decorative items and gifts, operated by Diakoniewerk.

Named customers4 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core.

• Rotes Kreuz (Bosnian Red Cross)coreStrategic or Co-development PartnerDiakonie Katastrophenhilfe works jointly with the Bosnian Red Cross to provide warm meals to refugees at the bus station in Bihać, Bosnia and Herzegowina. The Red Cross operates the kitchen, which receives no state or EU support.
• Diakonie Austria gGmbHcoreOthersDiakonie Austria gemeinnützige GmbH is a 100% subsidiary of Diakonie gGmbH and holds the Austrian donation quality seal (Spendengütesiegel, Reg.Nr. 05277). It is responsible for fundraising, donation management, and financial reporting.
• Diakonie gGmbH (Parent)coreOthersDiakonie gGmbH is the parent company of Diakonie Austria gGmbH and the shared society of Austria's major Diakonie organizations, collectively implementing charitable purposes.
• Evangelisches Diakoniewerk GallneukirchencoreStrategic or Co-development PartnerOne of the founding shareholders and major operational pillars of Diakonie gGmbH. Located at Martin-Boos-Straße 4, 4210 Gallneukirchen, it provides extensive social services including care, disability support, education, and refugee assistance.
• Diakonie de La TourcoreStrategic or Co-development PartnerA founding shareholder and member organization of Diakonie gGmbH. Based in Klagenfurt (Harbacher Straße 70, 9020 Klagenfurt), providing social services across Carinthia and Styria.
• Diakonie Eine WeltcoreStrategic or Co-development PartnerA founding shareholder and member organization of Diakonie gGmbH. Based in Vienna (Steinergasse 3/12, 1170 Wien), with operations in international development and social services.
• Diakonie Zentrum SpattstraßecoreStrategic or Co-development PartnerA founding shareholder and member organization of Diakonie gGmbH. Based in Linz (Willingerstraße 21, 4030 Linz), providing services for children, youth, and young adults.
• Diakonie FlüchtlingsdienstcoreStrategic or Co-development PartnerA member organization of Diakonie gGmbH focused on refugee services including legal advice, integration support, and housing assistance.
• Diakonie ACT AustriacoreStrategic or Co-development PartnerA member organization of Diakonie gGmbH focused on international disaster relief and humanitarian aid coordination.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Caritas Österreich: Austria's largest Catholic social welfare organization and the dominant member of the country's five major Sozialverbände. Operates the full spectrum of social services Diakonie does — refugee aid, elderly care, disability support, family services, disaster relief — under a parallel faith-based umbrella structure.
• Austrian Red Cross (Österreichisches Rotes Kreuz): One of the five Austrian major social welfare associations; delivers comparable humanitarian aid, refugee support, elderly care, family services, and disaster relief. Diakonie explicitly partners with the Bosnian Red Cross on relief operations, reflecting operational overlap.
• Hilfswerk Österreich: Austrian non-profit focused on home-based elderly care, family support, and 24-hour caregiving. Directly overlaps with Diakonie's elderly care and assisted-living services and competes for the same government contracts and donor base.
• Volkshilfe Österreich: Austrian social welfare association providing poverty relief, family services, refugee assistance, and social advocacy. Comparable service mix and member of the same five-major-Sozialverbände cohort as Diakonie.
• Arbeiter-Samariter-Bund Österreich (ASB): Austrian branch of the international ASB movement delivering ambulatory care, social services, refugee support, and disaster relief. Operates with similar paid-staff + volunteer model and competes for the same public contracts as Diakonie.
• Malteser Austria (Malteser Hospitaldienst Austria): Catholic faith-based humanitarian organization active in Austria with comparable service lines including elderly care, refugee integration, emergency relief, and social counseling. Direct competitor in donor and volunteer markets.
• SOS Kinderdorf Österreich: Austrian arm of the international SOS Children's Villages network; provides residential care, family support, and youth services. Overlaps with Diakonie's child and youth welfare segment (Diakonie Zentrum Spattstraße, Mozaik Jugendberatung).
• Johanniter Österreich: Austrian branch of the St. John of God order running hospitals, elderly care, ambulance, and refugee services. Closely comparable faith-based operating model and service portfolio to Diakonie.

Broad incumbents

• Caritas Germany (Deutscher Caritasverband): Larger sibling organization operating across Germany with the same full-service social welfare model (refugees, elderly, disability, family, international aid). Useful comparison for scale, fundraising mechanics, and cross-border humanitarian coordination that Diakonie Eine Welt engages in.
• Diakonie Deutschland: German federal association of Protestant Diakonie organizations — same faith tradition and brand name as Diakoniewerk Austria but operating at significantly greater scale across Germany. Provides a natural comparison for governance, fundraising, and service-line expansion strategies.

Market position

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/diakoniewerk
• Instagraminstagram.com/diakonie
• Xx.com/diakoniewerk

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Diakoniewerk