Hilfswerk Österreich

What Hilfswerk Österreich does

Hilfswerk Österreich is an Austrian non-profit association (gemeinnütziger Verein) headquartered in Vienna that operates as one of Austria's largest providers of health, social, and family services. The organization coordinates care delivery through state-level and partial associations covering all nine Austrian federal states, supported by approximately 10,000 employees and a wholly-owned staffing subsidiary, Hilfswerk Personaldienstleistungs-GmbH. Its service portfolio is structured around five core lines: Pflege & Betreuung (home nursing, home help, and care advisory for the elderly), Kinder & Jugend (childcare, kindergarten, after-school programs, and family advisory), 24-Stunden-Betreuung (round-the-clock live-in care with both long-term and short-term arrangements), Soziale Angebote (community integration, youth disability support, and psychosocial services), and KEEP BALANCE Beratungsservices (a corporate Employee Assistance Program providing counseling, training, care, and kids services to Austrian employers).

The underlying technology footprint is minimal and explicitly characterized as not applicable, reflecting a human-care delivery model rather than a software platform; supporting assets consist of a content website, downloadable publications (including the Hilfswerk Pflegekompass, MINT guides, and the Hand in Hand magazine), and basic self-service portals for 24-hour care recruitment and EAP booking. There is no disclosed API, SDK, or proprietary AI system; digital accessibility compliance is certified at the national level (Austrian Barrierefreiheitsgesetz / EU Directive 2019/882) with self-assessed partial WCAG 2.2 Level AA conformance.

Revenue is generated through statutory Austrian health and social insurance reimbursements, government contracts, regulated service fees for 24-hour care, corporate EAP contracts via KEEP BALANCE, and donations/sponsorship income from partners including Erste Bank/Sparkasse, Wiener Städtische Versicherung, Österreichische Lotterien, and TENA. The go-to-market is direct-to-consumer and direct-to-employer through a federated network of regional offices that handle intake, care coordination, and in-person service delivery; scale commentary cites 41,175 elderly people receiving care services and 20,880 children in childcare programs across Austria.

Name

Hilfswerk Österreich

Legal name

Hilfswerk Österreich

Website

https://hilfswerk.at

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

5,001–10,000 employees

Ownership category

akta.pro rank

Product category

Social and Healthcare Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

Personal Care & ADL Assistance (bathing, dressing, toileting, mobility) (HLADAGAA), Community Resources, Social Services & Transportation Coordination (HLADALAK)

Keywords

• Home nursing care
• Elderly care services
• Childcare and youth services
• 24-hour live-in care
• Employee assistance program

Headquarters

HQ city

Vienna

HQ country

Austria

HQ region

Europe

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Social Services Funding: Revenue generated through statutory health and social insurance systems, government contracts, and service fees for care services.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Hilfswerk Österreich is a non-profit social services organization that delivers elderly home care, childcare and youth services, 24-hour live-in care, psychosocial support, and the KEEP BALANCE corporate employee assistance program across all nine Austrian federal states. It complements its services with free educational publications on aging, dementia, care financing, and early childhood MINT topics.

Product overview

Hilfswerk Österreich is a non-profit social services organization operating as a multi-service platform across Austria's nine federal states. The organization provides an integrated portfolio of health, social, and family services through five core offerings: Pflege & Betreuung (elderly care with home nursing and home help), Kinder & Jugend (childcare and youth services), 24-Stunden-Betreuung (round-the-clock in-home care), KEEP BALANCE Beratungsservices (corporate employee assistance program), and Soziale Angebote (community integration and psychosocial support). These services are complemented by free educational publications including the Hilfswerk Pflegekompass care guide, the 'Ich bin dann mal alt' brain aging brochure, and MINT educational guides for parents. The organization also publishes the 'Hand in Hand' magazine and maintains an online blog with health-related content.

Differentiator

Problem solved

Functional benefit

Brands

• KEEP BALANCE Beratungsservices: Employee Assistance Program with counseling, training, care support, kids programs, and health services for businesses.

Products and services

• Pflege & Betreuung (Care & Support) Care and support services for elderly people including home nursing care (Hauskrankenpflege), home help (Heimhilfe), and advisory services covering care allowances, insurance, and legal questions, delivered across all nine Austrian federal states.
• Kinder & Jugend (Children & Youth) Child and youth services providing childcare facilities, educational support, and family advisory services covering childcare benefits, family allowances, and parental leave information for families across Austria.
• 24-Stunden-Betreuung (24-Hour Care) Round-the-clock in-home care service providing 24-hour continuous support for individuals who need ongoing assistance, offered in long-term and short-term care arrangements with certified quality standards.
• KEEP BALANCE Beratungsservices (Employee Assistance Program) Employee assistance program offering psychological counseling, training, care support, kids programs, and health services for businesses to promote employee wellbeing and mental health, including psychosocial emergency planning.
• Soziale Angebote (Social Services) Social services including community integration programs, support for young people with and without disabilities, and psychosocial support offerings delivered across Austria.
• Hilfswerk Pflegekompass (Care Compass Guide) Orientation guide on care and support services providing answers to questions about care options, financing, hospital discharge procedures, and care allowance applications, distributed as a free educational publication.
• Hand in Hand (Magazin) Magazine publication providing news, event announcements, and reports about Hilfswerk activities and social topics, issued on a recurring basis.

Quantifiable outcome

• Serves 41,175 elderly people with care services
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• TENAminorOthersIncontinence product sponsorship supporting elderly care services.

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Others

• Curaviva Schweiz: Swiss association representing care home and home-care providers. Industry-level counterpart that does not directly compete but addresses the same nonprofit elderly care ecosystem.

Direct peers

• Caritas Österreich: Austria's largest Catholic welfare nonprofit providing parallel home care, family support, and social services nationwide. Directly comparable as a multi-service nonprofit operating across all 9 Austrian federal states with similar funding structures.
• Volkshilfe Österreich: Austrian nonprofit social services organization offering home care, family support, and elderly assistance. Comparable as a national nonprofit peer competing for the same statutory care funding and donor base.
• Arbeiter-Samariter-Bund Österreich (ASBÖ): Austrian Samartitan nonprofit providing mobile care, home help, and patient transport services. Comparable organization serving elderly clients with similar care models and statutory insurance funding.
• Johanniter Österreich: Austrian branch of the St. John Ambulance providing home care and social services. Comparable as a nonprofit healthcare and care provider competing for similar funding pools.
• Diakonie Österreich: Austrian Protestant welfare association delivering home care, dementia services, refugee support, and family services. Direct peer operating in the same nonprofit care ecosystem with comparable funding model.

Regional players

• Caritas Schweiz / Caritas Socialis: Swiss Catholic welfare confederation providing elderly home care, family services, and social support. Comparable business model and service mix, but operating under Swiss (not Austrian) social insurance regulation.
• Pro Senectute (Switzerland): Switzerland's leading nonprofit provider of services for older adults across home care, advice, and community programs. Comparable elderly-care focus and nonprofit delivery model, though Switzerland-specific regulatory environment.

Emerging players

• Malteser Österreich: Austrian branch of the international Order of Malta providing mobile care and social support. Comparable for its nonprofit home care services targeting elderly clients.

Broad incumbents

• Österreichisches Rotes Kreuz (Austrian Red Cross): Largest humanitarian organization in Austria providing health, care, and social services at national scale. Comparable for its wide home care portfolio and nonprofit funding model across all federal states.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/hilfswerk.at
• LinkedInlinkedin.com/company/hilfswerk-oesterreich

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hilfswerk Österreich